zero stars!!! these thieves and bigots scammed me out of $10,000 and a $338,000 home they reneged on due to personal bigotry -- don't be victimized like me!!! first -- i need mention i was an nbc radio networks news anchor and wcbs newsradio 880 news writer, producer and reporter (in the days when we told the truth and only the facts). i won many awards for my investigative reporting and never was questioned regarding my credibility and truthfulness. first, gehan scams you out of "non-refundable" "earnest money" every time you consider buying a house and only then do they reveal the lies their salespeople told you in lengthy double-talk-filled contracts that aim to deceive and are deceptive in not mentioning the huge fees gehan plans on charging you (i only found out by questioning the salespersons when coming across troubling passages talking about large fees that can increase any time gehan desires) -- these, at one development amounted to a $25,000 surcharge and more than $5,000 in hoa and "clubhouse" fees in the first year alone (which the saleswoman lied about and never revealed; she told me the clubhouse was "free"; yeah, if you pay $5,000 a year!)...so they gypped me out of $10,000 in this way -- but contractually, they were required to sell me a house. but along the way one saleswoman asked me an illegal question, "are you jewish?" i said no, i'm a christian, but she refused to believe me. "you use a lot of jewish words" she said. like what? "kaibosh," she said, and her attitude became frosty after that. that kind of questioning, of course, breaks all kinds of federal laws against discrimination in housing. another salesman asked me "do you like women?" (i guess he was in charge of preventing homosexuals from moving to his neighborhood, one can only surmise. that's an illegal question -- federal laws outlaw this kind of misbehavior.) another scam: they force you to use their own crooked mortgage lender, repeatedly warning you the house will cost a lot more if you don't. this lender -- a david burrows -- then scammed me and turned me down for the mortgage on false pretexted, based upon demonstrable bigotry. first off, i'm a millionaire, so no one should turn me down for a mortgage on a $338,000 on which i was going to put down 20% in cash up front. second, i'm living in a $359,000 gehan home (with higher property taxes) and have always paid my mortgage and taxes in advance and my credit score is in the high 700s. burrows -- i have emails from his associate, nancy moreland to this effect -- was supposed to conduct a fair, just and legal (and standard) mortgage application process, asking for and reviewing documents immediately after i signed the contract. weeks went by and he, at the last minute, called after hours on a monday night and never talked about the mortgage as i requested but wanted to know personal details about me. his hatred was apparent from the start and, on a pretext, he said he didn't want to hear what i saying about my father's murder and he hung up on me without ever discussing the mortgage. four days later, after 5 pm on friday, i get ambushed by burrows' email turning me down for the mortgage (never having done a proper mortgage application or review process) falsely alleging i refused to provide documents nancy has requested. i have emails from nancy proving she had not requested anything more than i'd sent her already, proving i was a millionaire. i should have been a shoe-in for a mortgage -- as i was just a year before for a home i'm selling zillow at a profit next month. so i emailed the ceo, john willingford, and two assistants called me, a lisa and a mia. both pretended to be concerned but then every one of them refused to answer any further calls or emails from me, thereby attempting to steal my $10,000 in earnest money i paid them and the house which they're still obligated to sell me, but are refusing to do so. so now i'll be homeless on july 9th when i should have been able to move into their home at 4210 bullock lane in forney. ...tomorrow i'll be forced to hire an attorney -- at great expense -- to sue these bastards and i'm going to seek to bring criminal charges against them as well...but meantime: stay away from these cheats and bastards at all costs!!! read more

DO NOT SIGN A CONTRACT WITH GEHAN HOMES , THIS COMPANY HAS NO ETHICAL, PROFESSIONAL PRACTICES AND THEIR CONTRACT BENEFITS THEM ONLY. My husband and I never thought three months ago this would be happening to us when we signed off on the contract. We found our forever home and would accommodate all our needs. We were pre approved twice by there preferred lender in order to sign a contract and then a week later our lender of our choosing sent their own pre approved letter. 3 months later we are sitting here with a cancelled contract on their end because their lender retracted and stated she could not approve us and therefore Gehan homes review team took her word over our own lenders approval letter. Which by the way is illegal for them to do according to the contract. We can use our lender BUT here is the catch, their lender offers incentives and wholes all the weight their word is golden and nothing else matters. We also still have 6 months to go before our home was to be finished so any issues their lender had with us was going to be rectified within two weeks BUT this is what we found out. Our home has increased almost 45k since we signed. We know what is going on here Gehan wants to make us for the money they are loosing out and are pushing out anyone they can to resell at the higher value. Because in Gehan contract paragraph 9 apparently either party can cancel at anytime with NO reason given and both parties mutually agree. Well we did not agree and Gehan still cancelled our contract. Our broker, our mortgage lender and we all fought the fight for 2 weeks with letters proving we are approved, the issue that their lender was having was going to be rectified in a couple of weeks. We sent letters asking to not cancel, we all handled it professionally on our end. The crazy thing about all this, is our home as we were told all needed to be good to go with approvals before final stage of framing, we were not even close too we had another month or so. Plus we were already approved by our LENDER not theirs so that should be acceptable according to Gehan contract!! BUT IT IS NOT .. yep it is not ... it is a lie and Gehan will cancel you in a heartbeat. How can a homebuilder not accept another lender and forcibly make a buyer use their lender and allow their lender to have the ultimate say when we are not doing business with their lender. It is illegal to do that and Gehan knows it but also knows who has the $$$$ to truly fight that. We even emailed the Division President Eric Runge, in hopes he would step in and do the right thing for us. But nope, he stated the contract is already in the process of being cancelled and we are not changing it. I was stunned! It is not coincidental that our contract is being cancelled. Its all about greed and making money for Gehan and not about serving the greater good and doing whats right in the community. It is sad, that a company , a review board, a mortgage company we have no ties to would treat, good upstanding, financially secure couple as us this way. It is hard not to take this personal or think that Gehan purposely pushed us out to sell the home higher and get more money. We will tell everyone, every where , what we have experience in order to save others from this heartache. We were hoping they would and could still at this very moment rectify this for us but chose the greed path of money instead. I will say this one more time we are approved by our Lender not theirs and that was not good enough for Gehan homes. Unethical, illegal and unprofessional. read more

Upon our initial day of moving into our newly acquired home, we were greeted by an unwelcome presence of black spiders, scorpions, and ants. Despite our request for at least one extermination treatment, our plea was rejected. Regrettably, we rushed the property closing due to our son's urgent college enrollment. Many of the items on the pre-closing walk-through checklist were left unattended. When we inquired about these outstanding issues, they began addressing some but not all. For instance, the walkthrough list included concerns about excessive weed growth on the property, which they initially pledged to handle. However, they now claim that the lawn isn't their responsibility, and when we requested a receipt for any lawn treatment performed, they could not provide one, yet they declined our request. After residing in the house for 15 days, we discovered a significant crack in the exterior window glass, which is not visible from the inside. Their response was that this issue was not identified during the walk-through and, therefore, is not covered. It's worth noting that the window in question is located on the upper floor and can only be accessed by individuals with a tall ladder or by flying objects. Interestingly, our house is currently the sole occupied one amidst 10 others being constructed by Brightland. It seems likely that the crack occurred after closing and is related to the ongoing construction in the vicinity. Unfortunately, our attempts to seek assistance from customer service have been met with rudeness and abrupt dismissal, with their response consistently being, "We cannot help you." Having owned multiple homes in the past, I have never encountered a builder as dismissive as Brightland. In fact, I have never felt compelled to write a review for any of my previous homes, each of which I have owned for over five years. However, my experience with this particular house has been quite different, as I have had to raise 10 separate complaints within the first month of ownership. I sincerely hope that Brightland recognizes the shortcomings in their service and takes appropriate measures to address them. read more

Definitely go with a different builder than Gehan. You will not get what you paid for. It took two months after we closed and moved in for them to get the house tolerable. We had identified issues at walk through, but the construction manager failed to do any of the work and the "workers" only removed the blue tape with out repairing problem. In the four months that we have been in the house, there has been problem after problem and like Christina, I have been told it is someone else's fault! I thought I was buying a house from Gehan Homes! The quality of their homes is not commensurate with their price. They advertise 14 SEER HVAC, but they do not tell you that it is low quality units. What you see is of quality, but what you can't see will hurt you. The female sales person that works in the West Frisco developments is completely incompetent. Will lie to you to make you feel good and go away, but does nothing to help you in the purchase of your new home! Superior buying experience - Definitely Not Highest Quality - overpriced tract house Exceptional Design - Looks real good! Personalized by You - High dollar/low quality personalization (paint/stain/flatwork/flooring/bathroom) Warranty is on paper only! Submitted warranty claim and could not get anyone to respond until we contacted corporate. If it wasn't for the low quality materials used (HVAC/paint/etc.) I wanted to believe that it is the incompetence of the construction manager in West Frisco that degrades Gehan Homes, but CHEAP MATERIALS + CHEAP CONTRACTORS = CHEAP OVERPRICED GEHAN HOME! read more

It will be a year since we have moved into this house in August. The communication with Gehan is absolutely terrible, and they don't follow up with anything. We first had an issue with our master bathroom, when the tiles broke from the ceiling all the way down, they fixed it and it is currently still broken for the third time. We did send emails and messages to the constructor manager, and sent follow up emails, along with calling them, but never got a response from them. The leveling on the kitchen roof is off, and when we were doing our closing, the area manager said that he was going to fix it. The baseboard next to the stairs had a color difference from the other ones and they changed it, but it is still the wrong color. They told us that they would check again and return to us, but we still haven't heard anything from them. We were lucky to have them put whatever they have back for right now. These are just a few issues we have. Although we've lost hope from getting an answer back from them, we still hope that they might come by to take a look again and fix the issues. read more

I don't know why they have 4.8* here but my experience with Gehan is bad. First, the people at design studio always want to upsale me. Their standard and lv 2 appliances are very poor( only have 2 ugly colors to choose from), tiles, cabinets, carpets colors.... are ugly. Second, I was right at 60 day before closing and I could not get in touch with my loan officer(wth?). I called and text her but she ignored me so I had to call Shana(she is a sale rep at Riata community) for help and to locate my loan officer(Mellisa). I finally got in touch with her yesterday after I texted her and she told me that she will meet with gehan home to see if I was on track to close?!(are you kidding me? Ignored me for 10 days and still want to find out if I was on track to close). Btw, lack of customer service, my mortgage rate today went up about .5%(thank you Mellisa, I guess it's not your money so you doesn't care). I don't know why Gehan home wanted me to use their lender but they can't follow up with me, my outside lender would lock my rate 2 weeks ago without hesitation. read more

IF YOU CARE ABOUT THE SAFETY OF YOUR CHILDREN, DO NOT BUY A GEHAN / BRIGHTLAND HOME. They have thrown in a basic playground in my community right next to the street with nothing blocking kids from running over to the street. There are almost daily incidents of cars having to suddenly stop because a kid ran out of the play area. Despite repeated requests Gehan has not done anything to address the issue. The residents are just asking for a basic fence between the street and the playground but $5K is too much for Gehan to spend. They haven't even bothered to visit the playground once to understand the seriousness of the issue. They want the residents to vote and take care of it once they finish construction and selling of all the phases which could be 3-4 years out. Meanwhile, this is a disaster waiting to happen. read more

Avoid Michelle Randolph as your salesperson! Initially pleasant, she quickly proved incompetent. She failed to enter our correct options into the system, blaming her inexperience despite clear evidence otherwise. When issues arose, she dodged responsibility. She misled us on kitchen features, neglecting to disclose critical changes. Moreover, she misrepresented our property, charging a hefty lot premium for a tiny backyard. Her lack of accountability worsened with a negligent construction manager who ignored crucial defects, leaving us with a botched concrete slab. Their team's ineptitude and disregard for quality and procedure are appalling. This entire ordeal has been a nightmare, marred by excuses and incompetence. Choose wisely; avoid Michelle Randolph at all costs! read more

John Coultas had sold our daughter a house and from the excellent handling of her transaction from start thru follow ups after convinced us that he was the person we wanted to buy from also. John was straight forward with everything, got us the house we wanted and again was worked with us throughout our purchase too. Still today he checks with us and always says if we need anything just let him know. He treated us like friends. A great person to do business with. Our family has bought two houses from him. Mike R. Cypress, TX read more

Title: Lack of Response from Gehan after Receiving Automated Email I recently received an automated email from Gehan, but I must express my disappointment with the lack of follow-up or contact from their team. It has been six days since I received the email, and despite the initial communication, I have not been contacted by anyone from Gehan. As a customer, I was expecting a timely response or some form of acknowledgment regarding the matter mentioned in the email. However, the lack of communication has left me feeling frustrated and uncertain about the status of my inquiry. I hope Gehan addresses this issue promptly and improves their communication channels to ensure that customers receive the attention and support they deserve. read more

I have been an agent since 1999 and one of the first homes I ever sold was a new build home by Gehan, wow, they have come a long way since 1999. I have sold countless Gehan homes in the past few years and will continue to take my buyers looking for a new home to this builder. The sales team is very professional and always available to answer any questions and walk the buyer through every step of the process. I continue to get calls from my buyers who have purchased a Gehan home to tell me how happy they are with their dream home. I would never hesitate to recommend Gehan to anyone looking for a quality built new home. read more

Here we are almost ready to close, they still have so much worksmanship issues to fix, they'll probably have to push it back. That's a Brightland problem, not a customer problem. IT's not not my fault Brightland doesn't supervisor their beer drinking workers. I've got a corona bottle embedded into my AC curb! There to see for ever! That sums up Brightlands practices I feel bad for the people that weren't able to check on their house weekly, to catch the poor craftsmanship from being discovered and covered up. The worst part is, they aren't embarrassed! I'm embarased for them, that's bad. read more

We purchased a new home from Gehan in Hidden Lakes in League City, TX when I retired in March of 2016. Mark Phillips was our Gehan sales agent and was very knowledgeable, professional and was outstanding in working with us to make sure we picked the best house design for our needs and continued to follow up with us after the sale. We feel the construction quality of the home is excellent and the few minor warranty issues we have had were quickly addressed by Joe and Debra.. We are enjoying our new home and the Hidden Lakes area and look forward to many enjoyable years of retirement here. read more

bright land homes is crooked they force you used there lender and give you false sense of security them at the last minute they find some reason to not sell you the house i went through the entire process gave my $10,000.00 earnest money then wait until the closing date the tell me that they can't sell me the because i have another house now they refuses to refund me my money . which i am not the one at fault here is anyone out know how i can go about getting my money back. Let me know this so rooked for hard working person to lose $10000.00 dollars like this. read more

If you consider purchasing a Gehan Home, talk to their Sales Consultant, Betty DeWoody. She is fantastic, professional, very knowledgeable about the houses/processes of building your home, and has a quick response to your paperwork and questions. Being a first-time homebuyer/owner, Betty made things easier and put me at ease. During the Texas freeze, my pipes did not burst. Gehan Homes uses PEX pipes for the plumbing. I had my house professionally inspected by a private inspector twice and was informed that my house is a solid build. Well worth the investment! read more

As a Realtor in San Antonio, there is no better feeling than to have a great "Go To" person with a top builder. Jason Tinch is my "Go To" with Gehan Homes! I have the uptmost confidence in his abilities to take care of my clients and provide the info homebuyers are looking for. He keeps me up to date about homes that are completed and ready to move in. At a moments notice I can contact Jason and describe what my clients are looking for and he will immediately provide the info I need. read more

If it was possible to give negative stars, I absolutely would because Gehan Homes has earned their bad reputation. This company will treat you well until they get your money have have you locked in a contract. They will treat you to poor communication, incompetence, and outright lies. RUN AS FAR AWAY AS POSSIBLE. JUST GOOGLE "GEHAN REVIEWS" AND SEE FOR YOURSELF. "THIS IS MY 2ND GEHAN HOME." --SAID NO ONE EVER. #1 GOOGLE RESULT: http://gehan-homes.pissedconsumer.com/ read more

House ended up having lots of little issues based on quality of materials used and cut corners. Had 3-4 "builders" during process, no one was responsive or wanted to help. Built back yard fence wrong and also platted lot badly, so erosion is eating our back fence. Warranty itself was a difficult process at best. Beware of indifferent warranty, many things blamed on developer or just not "their issue or fault". Will not build again, don't suggest. read more

I visited a Gehan model home yesterday in Mostyn Manor Reserve. Jeff Thompson was there and was excellent in showing me the different options available in purchasing a Gehan Home. Jeff showed me a Villanova home which was my favorite and showed me the lots that are available and will become available. Jeff did an outstanding job of answering my questions and made me feel comfortable. read more