The massage was below average and the facility smelled bad. could not wait to get out of thereread more

Went in, my hip was really hurting. Got a good massage, and she recommended 'cupping'…read more I normally don't go for these type of things, but I thought what the heck, my hip hurt to much. I don't know if it really worked, but after the massage and the cupping, my hip did feel better.

Out of the last six appointments three have been double booked. After the first double booking we…read morethought maybe scheduling on the phone was the issue. We scheduled in person for our last appointment which was again double booked. This means no massage and we are out of luck. It is very frustrating to anticipate a massage only there it canceled when you arrive. When the massage appointment actually happens it is stellar but it is disheartening to have so many cancellations and issues the day of the appointment.

AS a therapist I realize I am very picky, but there was no massage in the massage? Compressions…read morethrough the linens. I received a little oil on my back and maybe 2 strokes up and down. The therapist was very nice and seemed to listen to me but the outcome was not what it should have been. :(

I received a gift card here and knew I wanted a massage. I used to work in the spa/esthetics…read moreindustry and haven't been able to get a good massage in some time. I've never been here so I wasn't sure how booked out they'd be but I called Saturday 9/14 and was able to get in the day I was hoping for, Tuesday 9/17. Everything was nice, the spa coordinators, the robes, the quiet room. But my massage was 10/10 amazing. Jennifer was so nice, good communication & incredibly talented. I told her I wanted to focus on relaxation and I wanted to keep my socks on cause my toes get cold. And she exceeded my expectations. I was in such a trance at the end of it, I wish I would have thanked her more. It was truly an amazing experience and felt like such a blessing to have got the best massage therapist. Without a doubt, I will be back! Highly recommend Jennifer.

I had scheduled massages for my friend and I, I had surgery about 5 weeks ago and was released by…read moremy doctor to have massages and even start Pilates, and have already had a massage since surgery somewhere else, but they refused to give me a massage here since it hasn't been 6-8 weeks. I didn't know they had their medical license and that my doctors recommendations do not matter here. They didn't even apologize or even offer me any other service in its place. I feel that could have helped my frustration. Also not sure if they have read any studies on the benefits on massages after surgeries, maybe I'll have my doctor send them some literature. https://www.amtamassage.org/publications/massage-therapy-journal/massage-orthopedic-pathologies/

So I thought the tip comments were going to be a joke.....they are not!! The massage was average…read moreand I was going to tip $10 for the 60 min massage - she looked up at me in disbelief and and said "$10 for hour hard work? How about $20."

The massage itself was fine. When leaving, a women comes out of nowhere and tells me my tip isn't…read moregood enough. I left a $20 tip. She was very rude about it. A lot of shady things going on in the background, so I wouldn't come back anyway, but the tip thing was just ridiculous.

I have a gift certificate and it was easy to use. Massages have been great with fabulous…read morecommunication from setting appointments to finishing up services. Definitely check them out.

I am extremely disappointed and frustrated with the management at Grove Spa. My wife and I booked a…read morecouples massage a month and a half to two months in advance, and they called 45 minutes before our appointment to cancel due to a "family emergency" with one of their staff. This is not only highly inconvenient but deeply disrespectful, especially when we were literally walking out the door. This is the second time this has happened to us. My wife experienced the exact same last-minute cancellation a couple of months ago. The pattern is clear: poor planning and dismissive customer service. While their therapists may be skilled, the management appears completely incapable of basic scheduling reliability or common courtesy. As someone with severe service-related PTSD, I had been mentally preparing for weeks to even allow this appointment. The last-minute cancellation hit hard and felt incredibly inconsiderate of our time and well-being. If Grove Spa cannot value their customers' schedules and trust after booking so far ahead, then they clearly don't want our business. We will be taking it elsewhere, and I strongly encourage others to do the same. There are plenty of professional spas in the area that can actually show up when they say they will.

had a couples massage and they got us in right away. we were only there on vacation but it was a…read moregood massage

Amazing! Was having severe neck pain with only 30 minutes to spare. They did a great job and I will…read moredefinitely be back.