Sent my Daughter to purchase her first new car. Kyle (who I bought My Ford Edge from) Was…read moreabsolutely great, treated Her with respect and fairly. Now for the service side of things: left my Edge with them to fix a slipping in the transmission. First told me there was a $21 part that they needed to fix prior to looking at the transmission. $661.29 later they said I needed a new transmission for over 10K. Service department said "should have purchased an extended warranty. My last car had 300k miles no problems no extended warranty. Guess my 90k highway mile is rough on a ford

Service department is absolutely horrible. They lied to me about my warranty to get my car in. Then…read moresaid it would take 24-48 to diagnose my car. Came back with a $900 bill to replace an $80 dollar season on the outside of my fuel tank with an estimated completion of 2 days later. They said it wasn't a warranty item. Then charged me $210 just to get my car back with no repairs. I have brought this up to their management, and have received nothing, not even a phone call to discuss my concerns. Do not trust Brighton Ford. They are crooked with absolutely no care for you or your time.

On several occasions the gm service department has been very frustrating to deal with, it has taken…read morethere over 8 hours to simply load test and replace a simple truck battery, event the inexperienced tech shouldn't take that long,

The worst service department. If we didn't pay extra for the warranty I would not use this place. I…read morewill not buy another vehicle from them, only because of the service department.

Bought a car about 2 1/2 months ago. Leaked from the start they said they would fix it and never…read morehappened . Took the Mini Cooper to the dealership down in Englewood and found out it has more leaks than you can count on one hand.

I called several times regarding the refund of my GAP insurance due to refinancing my overpriced…read morevehicle. They never called back. Voicemail is full. No response to online request. Drove an hour each way to find out they are gone. They stole my refund. Live and learn.

Spent a whole day searching for a vehicle. It started at Berkenkotter and it took me all the way…read moredown to Parker and BACK to Berkenkotter in Brighton. It was worth it. They took my trade and got me in a top of the line truck with a low monthly payment and not "an arm and a leg" down payment. The manager is good to work with and is very nice. If I go back, I will work with him 100%. The steak rub and hot sauce they give you when you buy a vehicle is pretty tasty too.

BUYER BEWARE -People Needed for Class Action Lawsuit: They sold my 20 yr old daughter a car -…read moretransmission went out on day 3 (drove it 57 miles) and it needs 12K in repairs on the trans/engine (Car cost 10K). They refused to take the car back and they act like they had no idea the car was a disaster. We believe they saw a young naive girl and sold her the worst car on the lot after clearing the 26 codes it threw. We're searching for people for class action lawsuit and setting up news coverage. PLEASE EMAIL US if you would like to join the lawsuit at berkclassact@gmail.com.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

They have absolutely the worst customer service that I've ever seen in 40 years of car buying…read more Everyone was both clueless as well as being completely indifferent to the customer. I would not buy a hot dog from anyone that I talked to there. Don't walk, but run run far away from these knuckleheads.

I wanted an adaptive cruise control issue fixed. Very poor communication and they had my car for 3…read moreweeks and could not fix it. I took my car back as I needed it badly and was charged $260 dollars diagnostic and laber even though they couldn't fix it after 3 weeks. Do not come here for service. They can't fix complicated things and will charge you and not communicate the process. Never come here for service.

A thank you to the crew on Jessup…read more I brought my vehicle in late after closing. I received a repair cost estimation for the following morning. I approved the major service repair; however, I did not expect to have the repair completed the same day! Thank you for your diligent assessment and immediate repair that I did not expect. I am a returned client, and I highly recommend Bullet Automotive to repair your vehicle.

I REALLY want to this to be our go to shop for all vehicles but it did not work out. We initially…read morehad a positive experience with Bullet Automotive. The staff were friendly, and we appreciated that their inspection and estimate process was clearly explained. We began using the shop in April 2026, for our Subaru and Dodge for preventative maintenance. Bullet provided estimates for recommended work, and we approved the items we considered necessary while declining others. At the time, we mentioned that the Dodge was making a whooshing noise when the air conditioning was running. We were told that neither vehicle had any major issues. A month later, the Subaru failed an emissions test. The failure was not related to any of the declined items listed in Bullet's estimate. We were advised that the spark plugs were the likely cause, so we authorized that work at a cost of approximately $770. The vehicle AGAIN failed emissions. Bullet performed a complimentary diagnostic but was unable to identify the cause. We were advised to drive the vehicle more before having it retested, which we did, but it still failed. We ultimately replaced a sensor based on information we found independently (which was NOT in any quote they provided), after which the Subaru passed emissions by a significant margin. Around the same time, the Dodge's whooshing noise intensified. Bullet invited us to bring it back for a complimentary diagnostic because it had been recently been inspected. We were told the coolant level was very low and paid approximately $500 for a recharge. We had already added coolant ourselves, but this information did not appear to change their diagnosis of the vehicle. In August 2026, the Dodge AC began blowing hot air. We called Bullet and were told to bring it in, with the understanding that the diagnostic fee would be waived because it was the same issue that we had already been in for on two occasions in the last three months. When the vehicle was dropped off, a technician told us the fee would NOT be waived because it had already been waived once. So we paid for multiple AC recharges and another inspection. We were not happy. We were then told that a component had cracked, and we paid to have it repaired. The following day, we were informed that the hose was also defective and that the labor cost would be substantial. We paid to have the hose replaced as well. The staff were courteous, and we initially hoped Bullet would become our regular repair shop. However, based on our experience, several diagnoses and repairs that did not resolve the underlying problems for not one but two of our vehicles, and we incurred additional costs and repeat visits. It is possible that our vehicles presented unusually difficult issues, but we have ultimately decided to use a different shop for future repairs. Coming here always felt like we were paying for their trial and error approach to fixing things.

A tad of a slow start. Mostly because we really didn't know their process. Some good information…read morewas shared in a conversation I had with the manager Ryan. They really are trying to make this place no pressure. While currently they are going through growing pains due to increased foot traffic and customer demand. Coming off of the slower winter season they have had a rush of customers likely due to their great pricing and no pressure environment. We got a great deal and will certainly be back knowing what we do now. Thanks again Ryan for your help!

Don't do it, just don't, I don't care what car you found online go somewhere else. I test drove my…read morecar and had scheduled the next day to come in to purchase. With an appointment, the sales person forgot who I was less than 24 hours later and didn't prepare anything. They will try to pressure you into an extended warranty. They also clearly didn't clean the inside of the vehicle. Within a week of driving the vehicle a malfunction alert came on. After talking to multiple people and going in circles it end that essentially it's just my problem. So if you buy a used car here I guess you just pray nothing is wrong with it? They also forgot to take it out of fleet mode so I can't use the app to which I was told nothing can be done. Save yourself the headache.