Sent my Daughter to purchase her first new car. Kyle (who I bought My Ford Edge from) Was absolutely great, treated Her with respect and fairly. Now for the service side of things: left my Edge with them to fix a slipping in the transmission. First told me there was a $21 part that they needed to fix prior to looking at the transmission. $661.29 later they said I needed a new transmission for over 10K. Service department said "should have purchased an extended warranty. My last car had 300k miles no problems no extended warranty. Guess my 90k highway mile is rough on a ford read more

Service department is absolutely horrible. They lied to me about my warranty to get my car in. Then said it would take 24-48 to diagnose my car. Came back with a $900 bill to replace an $80 dollar season on the outside of my fuel tank with an estimated completion of 2 days later. They said it wasn't a warranty item. Then charged me $210 just to get my car back with no repairs. I have brought this up to their management, and have received nothing, not even a phone call to discuss my concerns. Do not trust Brighton Ford. They are crooked with absolutely no care for you or your time. read more

My truck was at this dealership for over a month for multiple issues. No loaner vehicle offered although covered by warranty. None of the problems were fixed, yet | was still charged diagnostic fees. Extremely disappointing experience with the service department. Go somewhere else. read more

Well up until today I was happy with my experience. Now I find out that the $3,215.00 extended warranty with a $200 dollar deductible is really going to cost me $700 out of pocket. My transmission went out at 46k miles and 2 yrs left on the extended warranty. The extended warranty I purchased from Brighton Ford only really works well if you take the vehicle back to them for the repair. Breaking down 300 miles away and having to go to a local Ford dealership means I'm going to pay a lot more. The warranty company agrees I need a new transmission but won't pay for the freight to ship it to Western Slope Ford. $500 I now have to pay after being without a vehicle for 4 weeks trying to get the approval from the warranty company. I asked Brighton Ford for help but never received a return call from service manager. Don't buy an extended warranty from them if you do any traveling out of their service area. Get one on your own or you may live to regret it like I am. And what really irks me is my failed transmission problem is a known defect by Ford. Where are they in making this right? read more

Be careful about any "extras" during the finance portion of a vehicle purchase. I purchased a new vehicle and was lead to believe I was paying for an extended warranty that would come into play after the factory warranty. Fast forward 1 year 19,000 miles later, traded the car in for another Ford, newer model and found out they sold me a warranty that is the same as the factory warranty that comes with the vehicle. So even if something would have failed, the extra warranty would have done me no good. Was lead to believe i would receive a full refund but only received 2/3 after I called 13 times and spoke to 7 people. read more

(UPDATE) Got the truck 10/1/25 and the truck threw a check engine light no less that 50miles after receiving it. Electrical concern with knock sensor says the ford app. Will no longer be working with this dealer and strongly advise anyone else the same. 6/25/25 Took my raptor in for some warranty work(cam phasers, 4x4 actuators and transmission slippage). All of that took 4 weeks to complete. Within 2 weeks of receiving it the 4x4 actuators still wouldnt engage. That same week the motor locked up and had to take it back. 5 weeks later still dont have the truck repaired. I asked many times about a rental, and was told they did offer them but every single time over the span of 2 months they were all lent out. The whole process was unnecessarily difficult. read more

FOR everyone reading this!. GOD sake do NOT go to Brighton Ford. Go to O'meara, Loveland , Ft Collins, Greeley, Interstate, Phil long, Stil-Ta-Har all these other amazing Ford dealers will blow this dirty, puny, deceitful, business out of the water. Brighton Ford mangers AND owners do not care about their customers or their employees. They are shady when it comes to car deals and just outright LIE when it comes to there Service Department (Justin is there service manger and mouthpiece that just sits there and jibber jabbers fabrications and accusations that the owners tell him to say) They also have a tech that goes by Ray in Quick Lane that has stolen multiple things out of customers cars while getting serviced. They are not trust worthy and by no means do they have any integrity whatsoever. Jack, Stacy, and plastic Monica are the owners, and are completely dumbfounded when it comes to any sort of common sense. Their moral compass is so screwed up Im surprised they can even find there way back home, after their short day at the office. I'm sure they will try to rebuttal to this survey and just come up with a complete lie of how this is a false statement.. But That's just how degenerates want you to think.. TRUST me go somewhere else. read more

Liked working these folks. I'd buy another vehicle from them when the time comes. Friendly and no pressure.

I wasn't expecting to have such a seamless and amazing experience. My daughter's Subaru went out and we needed a different car ASAP. Arturo was AMAZING. He was so patient with all of our questions. It felt like he was personally invested in us getting a car that was safe and reliable. In 20 years of buying cars this was hands down the best experience I've ever had. I would HIGHLY recommend seeing Arturo at Brighton Ford read more

Brighton Ford - Amazing car - Auto Repair Near Me - Brighton, Colorado

Sales was great. 5 out of 5 Service is a whoooole different world. I brought my charger in (under warranty) and they had it for a month going back and forth on how it is and isn't under warranty to come to the conclusion that it is indeed NOT covered. read more

Brighton Ford - Conversation between Kelly and I about my charger. - Auto Repair Near Me - Brighton, Colorado

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Most unprofessional car dealership ever. Runs credit and tells me that car has already sold or on hold. I will stay away from this dealer!!!! read more

I have worked with MANY auto dealerships and this one is the absolute WORST!!! Do not come here for quality used cars. Bought a car that broke down about a month or 2 after purchasing. After it sat in my driveway for 6 to 8 months, I ended up trading out of it (from a different dealership). They sold me a faulty car!!!!!! do not do business here. read more

This place sucks so bad that I can't even find words. The only one I can get a hold of is the service rep and she's useless. Left all kinds of messages for service man and gm, no reply. Must be playing golf. Yeah but for 6 weeks? Never Never go here. They have replaced so many parts I should have a new engine by now! Only has 50 k miles. Contacted Ford as well, they suck too. Don't know what else to do except sell. But I don't care if I have to steal it back they'll never get another penny read more

Brighton Ford - As you can see, we LLLOVE and take really good care of this car ¡ - Auto Repair Near Me - Brighton, Colorado

Luis Barraza was great! Brought my wife's car in for a simple oil change and they found another problem, Luis was quick to call me and explain what an unusual situation she was having with a rear brake. he explained it very well and gave me a couple solutions! Will definitely be going back again! THX Luis! read more

Buyer be warned This place is a scammer nest I bought a 2017 Nissan Titan from them only to find a bunch of details with this vehicle 1) rear window defrost broken off the glass 2) rear view mirror not mounted properly 3) at cold start I got knocking noises after a week of driving the vehicle call the service department they suggested I bring the truck to them only to tell me they can't seem to hear it so I went home and the next morning I recorded the symptoms and called the again They sent me to Nissan to get it figured out with manufacturer guarantee Nissan took care of it. 3) the next few months my a/c goes out I called Brighton ford to get it serviced since I have the extended warranty with them all I was getting was hot air out of the drivers side and cold out the passenger side I figured it was a bend door Dropped off the truck they supposedly fixed the problem but with my thermometer gun I checked the temperature blowing out and it was between 97 and 114* I thought that was very hot for an a/c property working according to Brighton ford Took my truck back left it for like 2 months and after that I got a call back to come get it and I was welcomed back with a nice bill of over $200 for diagnostics and supplies I thought that was uncalled for but I paid the bill took my truck home and never ever ever ever will be back to this nest of clowns Like a said Buyers be warm RUN FAST RUN FAR AND STERR AWAY FROM (BRIGHTON FORD) their techs look like bunch of kids straight out of tech school with Pittsburg tool boxes looks like a pile of untrained trech's and know nothing clowns. RUN RUN They hate their good paying customers! read more

I came in on 4/6/21 because I received a call that a truck I was interested in, a F250, was in and available. Joe was awesome and was very prompt and even had the truck up front and ready for me. I didn't have much time, so this was awesome service. He showed me the features of the truck and then got my license and information so that I could take it for a test drive. I drove the truck and really liked it. We discussed a trade in value for my existing truck and then the numbers on the new truck to see if we could work out a deal. 3 hours later after back and forth with financing and the sales manager Johny, we arrived at an agreed upon price. I gave Joe my fleet account number to receive my Ford benefits and he said he would be right back after he gave it to his sales manager. He later returned and said that unfortunately the sales manager was not able to honor the agreement at this time. This is not a new agreement and my company has had this with Ford for years. I wasted 3 hours of my extremely valuable time here just to be told that they don't honor a valid program. I hope that small amount of time that it would have taken in paperwork to do the fleet deal was worth losing a customer. The sales manager Johny wouldn't even come tell me why, apologize for the time they wasted, or offer to make it right. I emailed the general manager to follow up and see what was going on and what happened and have still never received a response. Joe gets 5 stars, but management was poor. Will update the review if they bother to reach out and remedy what took place. read more

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I called this dealership approximately six times over the course of three days about scheduling a repair service. Each time that I was transferred to the service department, nobody would pick up the phone and there was no option to leave a message. What in the hell is that? I finally gave up on them and went somewhere else. I guess they could care less about doing business. read more

In 2022 they Wanted 11K to replace a $100 part they were supposed to fix before selling the truck to me and they never did the work and sold me the truck anyway. When I went back they said the engine was blown (1 month later) which was a pile of horse Shiite. Bought the part needed and took it another mechanic who replaced the part which fixed the problem. 2 yrs later still no issues..,Never will I ever buy another truck from them or get repairs done there. Grade A scammers in my opinion! read more

Do not take your car to this service department. They the win the award for incompetence. I have been without my car now for almost two months because it was over heating. 3 unneeded parts later it is still sitting at Brighton Ford because they do not know how to fix it. Good luck trying to get a call back from the service manager there. He must be out golfing everyday instead of doing his job. It seems like nobody in the service department does their job. If you want your car fixed right in a reasonable amount of time take it some where other than Brighton Ford. If you have money to burn, enjoy being dis-respected, and like to be frustrated for months then Brighton Ford is the place for you. read more

Don't use their service department if you can avoid it. Just had an embarrassing encounter and it's just not worth it. Used to love Ford but this is making me second guess everything. It's not too much to get customer service out of a service department but apparently it is in Brighton. read more

Took my Ford Mustang in for a repair in February only for the issue to reoccur in June after paying for the repair. Took it back in June and didn't hear from anyone for almost a week about my car and had to call for an update. I was told that the issue was the same as before(which I had already paid for in February) and this time they can not fix it while also recommending me to someone else where they can get a quote. No mention of the money that I had already paid for the previous repair only for the issue to reoccur, which tells me you never fixed it in the first place. Contacted them again about this issue and still have yet to hear from anyone after talking to 2 reps on their online chat in 2 consecutive weeks. Awful customer service to the fullest. read more

Recently purchased a 2022 Ford Maverick hybrid from this location and the service was wonderful! I was helped by Maynard Morrison and he was quick to answer any and all questions I had, it was overall a nice environment and I'm quite glad I purchased there! Great customer service from Maynard Morrison! read more

Do not come here if you have a choice. Worst customer service ever. Of course the men here tried to intimidate me and overcharge because I'm a woman. They tried to charge me over $100 just for giving me a quote. Ridiculous. read more

I have to say that Brighton Ford was amazing! I bought my Bronco from Omeara and started having electrical issues and problems with driver and passenger windows two weeks after purchase. I took it back to them to fix and all that they did was clear codes and had me pick it up. They did absolutely nothing to fix the problem. I brought it back again and had the same result. The service manager was so rude and dismissive that I literally had to have my salesman break my Bronco out of the service area so I could come get it. Awful, I know. My experience was so awful that it took months for me to try with another dealership. A co-worker of mine referred me to Brighton Ford. Their family takes their Ford vehicles there and they have always had great service. So I made my appointment. I have to tell you that I feel that they rolled out the red carpet for me. They were so thorough and David was very communicative throughout the whole experience. My mind was eased and they did an amazing job. I told him I haven't gotten the chance to love my Bronco yet and he reassured me that I would love it, and I do!! They went over and above and I am so grateful for the amazing service they provided! Thank you so much for everything you have done!! I now love my Bronco and will be faithful to Brighton Ford in the future!! I know now why customers come from out of state to get their vehicles serviced and to buy again!! You all are amazing!!!! read more

I purchased a new Edge ST from Brighton Ford. My son is a Ford employee so we qualified for employee pricing. They had no idea how the plan works and I had to keep correcting them on the process. They tried to tack on additional fees that the program certificate clearly says are already part of the deal. Now several months later they are calling me to get all of the documentation that they were supposed to collect at the time we signed the contract. Heavy forbid I don't answer when they call amd they immediately call my wife. This is despite the numerous times I have told them that I am working during the day and they should just text me. I went to Brighton Ford to send the money through my local town but next time I will go to Schomp Ford where my son works. This place is an absolute joke. read more

DO NOT TAKE YOUR CAR HERE!! I took my car in June for a check up to make sure my ford escape was up to par since it reached 100k miles. Only to have my check engine light to come on 3 months later. I took it in again to get it diagnosed and they stated I would need a whole new engine and it would cost me $10k to get it fixed. When I asked for the diagnostic report it didn't even state what they diagnosed it just stated what I had told the tech about the check engine light coming on. My dad ended up taking it to one of his mechanic friends and they didn't find anything wrong with it. I've been driving my car for over 5 months and have had no issues. I don't not believe they actually do any work on vehicles they just say they do to collect your money. Avoid this dealership they will try to scam you. read more

LIES AND DECEIT. I was told a new 2020 Ford Escape Titanium VIN #1FMCU9J9XLUA34135 was discounted by almost 10K from the MSRP of 39K since it sat on their lot for over 10 months and that since it was almost the end of September 2020, they believed in aggressive pricing. This all sounds believable right? I sure thought so, until the ugly truth came out after all the paperwork was signed and I was ready to take posssesion of the vehicle. Turns out this was a "damaged discount" vehicle and they tried to sneak in a buyers acknowledgment form for me to sign along with the many other forms required as part of any sale. The finance manager initally stated that it did not need to be signed, since the vehicle was not damaged. He later came back and stated, it needed to be signed if I wanted to drive the vehicle off the lot. When I questioned what type of damage the vehicle had, their deception continued. I was told, "Well, we don't know if there was actually any damage but the vehicle was on the lot at the time that a storm hit and other cars were damaged". I asked for proof that there was no damage to the vehicle I was buying and guess what, they couldn't provide any proof. Why would I need to sign an "as is" damage waiver if their was no damage? The simple answer is because there was damage and I challenged them on it and cancelled the deal and drove off in my would be trade in. Later that day, I gave them the opportunity to right their wrong and I asked for a comparable size discount on a comparable car and the answer was, oh yes of course, an extra $300.00 off any other car. This proved to me the car they were trying to push off on an unsuspecting buyer was in fact damaged and most likly part of an insurance claim. SHADY. My next step is to file an official complaint with the Colorado Attorney General's office for DECEPTIVE TRADE PRACTICES. The CAG takes these types of claims seriously and are in place to help protect consumers from predatory businesses, like Brighton Ford. Note: The car was not advertised as damaged (I have a dated print out from their website) a few other cars were listed as "damage discount" and fully disclosed in the ad. When the Finance Manager asked the Sales Manager if their ad disclosed this information for the car I was buying. The sales manager was like uhh, hmm, mmm, well no. BUYER BEWARE AT BRIGHTON FORD. Sales man M.B. was good to work with, he was helpful and friendly and overall a good guy in my opinion. I gave him the benefit of the doubt that he didn't know anything about the damage, but his manager sure enough did. There was no viable damage, so it must have been fixed up prior to being offered for sale. I assume it was hail damage, but again, they couldn't and wouldn't tell me. The sad thing is, I probably would have still bought the car if this information was fully disclosed from the beginning and with a little extra price negotiation in the end. I really didn't appreciate been lied to, almost being taken advantage of and having 6.5 hours of my time wasted. Luckily, I had the intelligence to notice their deception and the courage to walk away. Im sure most of their rural Colorado customers wouldn't. By the way, the Escape was removed from their website a few hours after I left on 9/19/20. I wonder why? Shame on you Brighton Ford and anyone that had full knowledge of this plan to rip off an unsuspecting customer that just wanted a good deal on a car. I did eventually purchase a Ford vehicle that day, from your competition. read more

Brighton Ford - VIN - Auto Repair Near Me - Brighton, Colorado

We recently purchased a used truck and our salesman was great. We understand we didn't purchase a new truck but the truck had an oil leak, the engine was ticking and the rear window defrost was broken. Thankfully my husband is a mechanic and was able to identify these issues quickly. We were very disappointed that these issues were not fixed prior to putting the truck on sale. read more

Tried to drop my vehicle off at noon for an oil change was willing to leave it all day to get it done. Was advised by the Service writer that their "quick lane" is no longer not taking walk-ins and is by appointment only. They were unwilling to try to accommodate an oil change, I would have to make an appointment for a following day. Basically the opposite of what the quick lane is... will never return to this ford dealer. read more

This dealer does not recognize or honor Ford Employee and Family pricing. Do not buy from this dealer!!!!

When we needed to replace a car that was totaled, we went to Brighton Ford. From the first meeting we had with Maynard, he was thoughtful and listened carefully to our needs. Maynard worked with Mark and Josh to find us the ideal car and the price that met our budget. Even though we presented them with some challenges, they were patient and never high pressured us. We are extremely pleased with the sales team who helped us, and we highly recommend Brighton Ford if you are looking for a new vehicle. read more

Our truck was at Brighton Ford for over 3 months and no problems were ever fixed on it, on top of this we got notified that our truck was stolen from the Brighton Ford lot. David Gallegos, the service advisor, called and let us know that it was stolen after he left the keys to it on his desk. We left countless emails and voicemails to Brighton Ford and the response we finally got was that it was our problem to deal with and that they aren't responsible and will not help us retrieve the truck. The service and response from Brighton Ford is easily the worst customer service experience we have ever dealt with. read more

I have purchased 3 vehicles from brighton ford. I had great purchasing experiences all 3 times. Apparently that is where the customer service ends. The last vehicle I purchased had free lifetime oil changes that came with it. The last oil change I was informed that they were canceling the program ( its in the contract somewhere that they can cancel at any time). Im now having an issue with the vehicle and they can't get to it for 3 weeks. If I continue to drive the vehicle and it does damage they will not cover it as a warranty issue. So im without the vehicle until they get to it. Big new building project. No money to cover the promises to loyal customers read more

Brighton Ford Service Center is amazing at customer service. They do not leave you stranded, well I guess it depends on your warranty.. ha. But seriously, they are a great team. Thank you! read more

We got a flat on our cross country trip, woke up to it on day 2 of our drive. We couldn't drive far on the run flat tire so our options were limited but wow am I thankful we found this Ford / Quick Lane. Their team jumped on our job immediately and fixed it providing me options for what I wanted to do. Incredible service, would recommend to anyone. I forget the name of the manager but he was so nice read more

Since May 25th I had my Raptor at the dealership for new steering gear and cv axle, I have the ford extended warranty premium plan on my 2013 Raptor with 89k miles, they refused to honor the service warranty through ford. I had to call ford and get them involved and they told me 8 months tell they can get new steering gear, I found them online at ford oem parts, I had to tell them how to file a warranty claim, I had to tell them how to fix my truck. They are so lazy the service manager has a really bad attitude, the service people are lazy and have a attitude, I put in a call to the dealership Manager and owner, no call back, it is now the 6th of August and nothing has been done. They keep on refusing to fix my Raptor under warranty. If you take any car in there to get fixed good luck because they have no clue on how to fix a car I had to do all the leg work for them to even get the parts. Now it is a waiting game to get my truck fixed. They put me through hell since May and want to make customers go through hell so they do not have to lift a finger, you have to do all the work for them, they even lied to me about the part number, they like to lie and steal, I bet this comes down from the owner of this bad dealership read more

Luis who works in the quick lane department is great. Always very insightful and always gets me in and out with no problems. I appreciate the level of customer service he provides. read more

Bought a brand new F-150. By 4,500 miles our truck had burned through so much oil that the pistons were slapping. Ford ignored our concerns even though they found metal in the oil. They told us that it was normal to burn oil and that nothing was wrong with the truck. A brand new truck already damaged before the first oil change. Even corporate refused to fix it. They bought it back at a loss to us and listed it for sale without fixing anything. I will never buy a Ford again. read more

Wow! Tito and the team out there were amazing! The world has gotten crazy lately, even so, I had no choice but to get a car- pretty much today and it had to fit my tight budget. They made the process the quickest I've ever experienced and I left with the monthly payment I asked for- Actually, they were off by .45 cents, but still impressive. One other note: we went to Sil Terhar first because it's closer, but they wouldn't work with us at all. I was really disappointed by their attitude. read more

Ashot was the best!!! Very straight to the point, willing to help me in anyway I can to save money. He looked through my current contract I had with my car at the time and was able to save me an extra $3,900. I was looking for a specific car that they had online and he was able to help with the exact price point I wanted to be in. They traded in my car at a very fair price and was so happy with the whole process. I have bought a few cars in my lifetime and this experience was the fastest yet for me! Great service, and LOVE my car! Thanks for the help from the whole team! read more

Brighton Ford - Auto Repair Near Me - Brighton, Colorado