I have been in the parking lot twice, once in winter of 2026 and once in May 2026. Both times I didn't even get to an employee asking "can I help you?" Before I was yelled at, causing me to leave. The first time I was yelled at because I parked in front of the air pump... because I was there to put air in my tire. I then asked an employee if they could change my dollar bills for quarters, as the air machine only took quarters, at which point I was met with an eye roll, a laugh, and a "no." The second time was to get a state inspection. And the person pumping gas yelled at me for where I parked while I was waiting for someone to ask if they could help me. I told that employee that they lost my business for good and left. They are so incredibly rude, I don't know how anyone could do business with them. Would not recommend at all. read more

I've been here twice for car repairs: August and December 2021. The second time, there were issues with my tie rod and a power steering line. They started the repair and I suddenly remembered that the power steering line was what they fixed in August. I had the ~$200 charge on my cc, but I had lost the receipt. I mentioned this but also knew I couldn't hold them responsible without that receipt. The mechanic (the owner's son) said he could tell the damaged steering line was new + saw the ~$200 charge on my credit card statement. That was enough for them to repair it again for free. I also asked him to take a quick look and let me know how long I had let with this Jeep (it's given me a ton of trouble). While on the lift, they saw damage to my frame. It was tucked away and hard to see but he took the time to really look. He sent me photos and warned me about forthcoming issues, encouraging me to pursue a trade-in ASAP. When I came to get the car, the owner told me the same and gave me some advice on how to make sure I got a good price for the car. Long story short, I have a new car on the way and got a great trade-in value for the car. Every time I've come, I have gotten a really good price (based on research). In the past, I've gone to shops by myself and felt patronized -- they don't help me understand the issues and don't answer my questions. It's as if they don't think I need to know what's going on and should just pay and shut up. That didn't happen here. They saw that I wanted to understand how X problem is fixed, etc. and they explain it to me. They also don't assume I know nothing about cars just because I am a girl. Ladies, go here. read more

High Street Express is near my work, but not near where I live. That being said, this was my first time needing auto repairs and I asked someone I trusted for a referral - he sent me to Carlos at High Street. I had failed my state car inspection and knew I was going to need extensive exhaust work. I called Carlos up, and he had me bring my car by at the start of the morning. Carlos and his staff were quick to call me back with an estimate and start working - and the best part is, I got my car back the SAME DAY! I was thrilled. They even ran the state inspection before I came to pick up my car, and had the sticker all replaced for me upon my arrival. I am glad I went out of my way to give them my business. Thank you Carlos, so much! read more

DO NOT GO NEAR, THIS PLACE. EVEN FOR A STICKER, They took it upon themselves to remove vanity cover on the license plate. Did not ask, when confronted they said illegal? Told them not true, then changed there comment to too sharp, Drove to another place that does stickers they said that it was not true when they looked at the cover. They lied right to my face, so what other things are they lying about when repairing your vehicle. STAY AWAY, NOT even welcoming to there customers. RUDE PEOPLE. read more

I had a flat tire on Sunday and the guys over there had great respect and are very helpful people, he helped me fix my tire when he's pumping gasoline. Thank u very much read more

AVOID, AVOID, AVOID! I took my truck in for inspection here and it had a code on the ECU. Fair enough. I have the issue fixed, and let the ECU reset itself. I take it back here, and the owner would still not give a passing sticker. My truck is in great shape. It's relatively new and the owner, Jack, would not give it a passing sticker, even after the issues were resolved. Most important to mention is that Jack is not easy to work with. He is erratic in speech, and it is difficult to understand everything he says. Just do yourself a favor, and don't patronize this dingy little gas station in south Waltham, Massachusetts. It's such a dive of a gas station, that the movies do these places justice. You won't be happy with the service here. Customer service is terrible! read more

I have recently moved to Boston. My car had been fine and one day I woke up and my brakes were screeching. Not knowing where to go, my cousin recommended, High Street Express services. I went very early the next day and found Jack, the owner. He took my car right into the shop as he felt it was to dangerous to drive with my brakes in their present condition. About two hours later I was driving home, no more screeching and feeling very safe. The price was very reasonable and I will be returning. read more

I have been using High Street Express for 5 years jack the owner is very friendly and the gas attendant Nelson is a wicked nice guy. There main mechanic Carlos is awsome he has been repairing my cars for 5 years in fact he just replaced a motor in one car and the entire air conditioning system in another one of my lincolns. All 8 of my vehicles get there oil changes and inspection stickers as well. High street Express is a very busy gas station sometimes so you might have to be patient to get service but its worth the wait if you need your car fixed. They are great guys that give good prices and excellent service. read more

Me and my family have been going here for years. Jack and his team has always taken care of all our car needs. Absolutely trustworthy.

They give great personal service to this elderly woman, even getting and bringing my car in bad weather. Been going to them for many years. Buying gas, used cars, car repairs, car inspections---everything. read more

Jack's the best in my book. I've been going there for years. I just came back from there I had a sticker put on I noticed someone was saying to avoid the place I think that's unfair I've never had a problem i'm sure if he could've done something he would have done it but you fail to look at his side the equipment cost around $50,000's and with fines and everything if he could bypass the system which he can't would you reimburse him anyway he's always been good to me and I highly recommend High Street Express and Nelson he's like a machine read more