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    Ask the Community - BrightStar Care

    The Home Depot

    The Home Depot

    2.7(29 reviews)
    0.6 mi
    $$

    We bought a kitchen range/stove online from Home Depot on May 22nd. The men came today to install…read moreit on May 30th BUT they didn't recognize the kind of gas cut-off that we have so they told us we had to have a plumber come to put a cut-off on the line before they can proceed. The plumber just left to the tune of ~$100 and showed us the cut-off that was there all along. We had him go ahead and disconnect our old range so that the space would be ready for the new one. Just called and they can't come back until June 11th!! GAH!!! We have a gas range that is now totally unfunctional and a brand new one sitting in our den waiting to be hooked up. This is super frustrating that the installers who told us they work tomorrow can't come back and finish the job that they botched for us. We have to wait 12 days before we can cook again. It will take a very great price before we will want to buy appliances from Home Depot again.

    I'm shocked that this HOME DEPOT is not cleaning the carts or registers between customers to help…read moreprevent the spread of COVID 19. The few employees that we dealt with were beyond rude and nonchalant attitude. There were no available carts inside the store where they should be and cleaned, I had to go outside in the parking lot to get a unclean cart to hold the lumber I needed. I'm also shocked to see other people inside the store NOT WEARING MASKS. VERY DISAPPOINTED & WON'T COME BACK UNTIL COVID IS OVER

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    The Home Depot
    The Home Depot
    The Home Depot

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    Furniture Row

    Furniture Row

    3.0(23 reviews)
    1.4 mi

    BEWARE!! I purchased 3 sofas from Furniture Row I have 2 in my living room and the 3rd in my…read moresitting room we don't sit in this room very often. The 2 in the living room are used daily. I have had problems with the 2 in the living room soon after getting them. They sag and smash down like poor quality bed pillows they did replace the inserts but the were the same quality pillows that were in the cushions so as you can imagine poor quality inserts looks so sloppy. I have purchased this same sofa years ago I gave it to my daughter and it is in much better condition than my new sofa's I contacted Furniture Row Home office and was told they were not going to do anything about it. So I guess I'm out 3000.00 dollars so be ware they do not stand behind their furniture. I have spent a lot of money over the years at furniture Row they will not get any more. I suggest you shop elsewhere.

    When we parked, we didn't realize that Sofa Mart is one big building that is also joint with Denver…read moreMattress and Bedroom Expressions. This was the first place on our quest to find a specific piece of bedroom furniture that had two "maybe" options. Like other showroom style stores, the furniture is set up with accent items in "model" rooms so that you can see what it will look like when you bring it home. The sales person was eager to make the sale, but we weren't ready to make the commitment yet until we had been to other stores. Also, the "guaranteed lowest price" seemed to be a bit negotiable when we mentioned that it was a little on the high side. Hmmm...

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    Furniture Row
    Furniture Row
    Furniture Row

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    Sam's Furniture

    Sam's Furniture

    2.6(66 reviews)
    4.3 mi
    $$

    I see I'm clearly not the only person having issues with these furniture protection companies,…read morebecause this is EXACTLY how they steal people's money. They sell you these "protection plans," maybe come out one time, spray some mystery liquid on your furniture, and then when the issue comes back, suddenly they have an excuse why they can't help you. In my case, I bought a dining set with light-colored cloth seats. We have a toddler/granddaughter, so naturally there were a couple stains. I filed a claim, they came out, sprayed something on the chairs, the stains disappeared, and they told me if they came back to call them and they'd look at another solution. Fast forward a few months. We barely even use this dining table except for holidays or cookouts. After a recent barbecue, there were a couple NEW stains added from little barbecue fingers, but I also noticed the ORIGINAL stains had bled back through the fabric where they previously treated them. I pulled the original claim photos, and you can CLEARLY see that part of the staining is identical to the original damage they "fixed," plus the few newer spots. So I call them, explain this, and they tell me: "Unfortunately, this is considered an accumulation of stains." No... unfortunately, it's not. What you're calling "accumulation" is literally the original stain bleeding back through after YOUR treatment failed. Your own photos would prove that. But instead of honoring the warranty, they just make up wording to deny the claim. So essentially: * They didn't actually fix the issue the first time * The damage returned * They can verify it returned from previous claim photos * And now they're using that same unresolved issue as the reason to deny coverage Absolutely insane. And did I mention when you call Sam's and tell them what's going on, they pretend to listen and care and say, "Oh, we'll write this down and let a manager know." Well apparently LOTS of people have been "writing it down" and LOTS of managers have been "notified," because judging by these reviews, this has clearly been going on for quite a while. At this point, throw the whole furniture store away So here's my honest advice: Buy the furniture if you want to. It's decent enough for a few years. But DO NOT waste your money on the furniture protection plan. It's smoke and mirrors. Zero stars if I could.

    I bought an electric swivel recliner built by Parker House in January 2025. After a couple days of…read moreuse I noticed the arms were sinking in the middle. After a couple weeks the arm padding seemed to be gone and the indentation was about 1 1/2" deep. I should have notified Sams at that time but I can fix most everything so I bought some arm covers. Well the arms were not enough of a problem then the seat springs weakened to a point that I was sinking in my own recliner. The 12 month warranty period is over by a couple months so Parker House is off the hook. The employee at Sams said I could bring it to Sams and they would give me an estimate to have it fixed. I had already paid over $800 for the recliner and now I would have to pay to have it fixed. Well that's the last time I will step foot int Sams and I certainly will not be buying any Parker House products. $800 down the drain.

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    Sam's Furniture
    Sam's Furniture - First!!!!

    First!!!!

    Sam's Furniture - Duke!!!

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    Duke!!!

    BrightStar Care - homehealthcare - Updated August 2026

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