If I can give them a zero, I would better yet a -10. The LPN Lynette Pettiford-Mckenzie, is the…read moremost condescending laziest person you'll ever meet. She does nothing. She put all her work on the med techs and take all the credit. She talks down to you. I work for a little over 2 months (and quit ) within that 2 months, approximately 10 people quit all because of her. The turnover rate for employees is ridiculous. They have a job fair maybe every 2 months. The resident care is declining because you constantly having to train new employees and the employees that actually doing the training only been there for a month or 2 so please think twice about sending your family members here. If you have family members that you care about in this facility, you should remove them quickly because they care nothing about the residence and more about the money And the bonus that they get at the end of the year. It should be no reason why the residence eat the same thing week after week like their inmates

My elderly parents were residents of Spring Arbour in Severna Park for almost three years. We…read morefinally removed them because management would handle problems for a few days only to have the problems return over and over again. Waiting times for assistance after pushing the call button, talking disrespectfully to my parents, medicines not being given on time, overall care, and lack of direction from the Director of Nursing to her subordinates are just a few examples that led to great concern for my parents' safety. In fact the attitude seemed to be, if you don't like it here you can leave. Also, there seemed to be an unusually high number of deaths and move outs from dissatisfied residents. It seems that HHHunt only cares about the bottom line. They are in the business to make money not care for elderly residents. Do not send your loved ones to this facility unless you plan on spending all of your time there caring for them. G.Sebold

They have been so wonderful and supportive to my parents and us. A nice family (staff) here. The…read moreplace is clean and they provide great quality of care. I enjoy visiting here. The type of care depends on the level of health. My mom recently just passed away and we have had so much outreach and love from Sunrise to us and my father who is still here. There is a house dog named "Luke". He's so sweet.

Sunrise of Severna Park is a well established fixture in the community. The wonderful programs…read moreavailable across their three communities are well matched to resident's needs. The staff is engaged at all levels providing need based levels of care. Highly recommended as a place for Mom & Dad in their twilight years.

Genesis was the absolute worst facility. My mother spent 10 months there waiting to get her…read moreMedicaid approved for homecare. In that time, she caught pneumonia and c-diff which plaqued her the rest of her life. These ppl dont care abt the patients. They only care abt money. Filthy, disgracefully run facility.

Would like to say this place is a hell place my dad was there for a week the care he received was…read morehorrible and on top of that he now has c diff now he is in the hospital not knowing where he is and very very sick because someone at the rehab couldn't wash there hands or keep themselves clean. This place has been a shit hole for many years. Two many people I know have been mistreated I understand they are under staff but doesn't mean people can't can't the care they need now my dad is very ill and my family doesn't know the out come to what will help with a new illness on top of what he had going into this rehab. So please I ask take care of your loved ones knowing they are under new management they are just covering up the shit hole they are. We as a family thought we were doing the right thing and hopefully are dad pulls thur.

OMG where do I even begin!!?? Let's just say that after having my mother there for almost a year…read morethis facility has truly lived up to every last BAD review. The only good thing to say about this place is that they seem to have two-three responsible workers there...everyone is INCOMPETENT, UNPROFESSIONAL and UNRELIABLE. They clearly take advantage of the FACT that most of their residents are senile, have dementia or not very aware of their surroundings. My family and I have witnessed workers cursing each other out in front of patients, workers arguing over who would perform service needed at time, a worker physically and verbally abusing an elderly wheel-chair bound patient who then posted it to Social Media and thought it was funny, my mother's ceiling leaked for over a month and a half and it was not until I made several phone calls and finally threatened to call the Board of Health and Family services that it was addressed. Her linen is continuously FILTHY, they put trashcans/hampers in her room to catch water, placed plastic bags over items and left all this in place for OVER A month. They finally move her into a room with a BROKEN refrigerator and BROKEN microwave BUT yet nobody told me or noticed. So her items went bad and I have yet to be reimbursed. I have requested several meetings and phone calls to no avail. At one time I had a mtg scheduled that was literally cancelled 2 hours before mtg. time and was told it would be rescheduled. I'm STILL waiting. Situations go UNNOTICED and UNADDRESSED. I have asked for the OWNER to call me over a WEEK ago to address ALL of these issues and I'm STILL waiting. Her room is always NASTY, the wash clothes and towels are dirty and dingy. Her laundry is never returned - many times I find other's items in with hers. And mind you, my mother has severe DEMENTIA so she is completely LOST and at their MERCY. The Board of HEALTH needs to do an INSPECTION here ASAP. The owner nor management cares nor bothers to return calls or messages. Half of the stuff on their WEBSITE and BROCHURES is FALSE and pure PROPAGANDA to get you in the DOOR. They do NOT have half of the SAFETY measures mentioned. The slot machines are FAKE and is used to TRICK you into thinking this would be a NICE friendly place for your LOVED one. I'm MOVING my mother ASAP. This PLACE is NOT RECOMMENDED!!!!!!!!!!!!!!!!!!!!!!!!!

Front line workers are the best, but the place is still not a good place. Management that respond…read morewith lies about feces , attacking the families proves the unprofessionalism of management. Read all reviews and pay attention when family members give a negative reviews management attack because they know what is being said is true. Focus on doing the right things and taking care of the people that currently reside there.

My mother was at Genesis after back surgery. The place has obviously not been updated since the…read more90s, everything is very outdated and dingy. The smell is overwhelming and it's very hot. My mom shared a room with an older lady who "lost" her cellphone (probably stolen) and my mom did not want to bring her tablet in, with a fear of it being stolen as well. There were a few nice nurses and therapy staff. But overall, it seems pretty crappy. There is no set schedule for physical therapy and they don't do it on the weekends (?!?!). How are people supposed to recover when they don't have PT on weekends? They lost my moms paperwork for getting a special chair when she returns to work THREE times. Incompetent. I would NEVER want to be at this facility, but unfortunately my mom did not want to complain or try to be moved.  Look elsewhere!

After traveling almost 4 hours to see my sister, and after 3 phone calls, I was told that I needed…read moreto make an appointment with the "activities director". After leaving 2 messages and waiting for 2 days for the director to call me, I still have not heard from them at all. I was given two different times that the director would be there and both were wrong. On one of the calls I was told that she has a phone in her room and they tried twice to transfer my call but the call wouldn't go through. All I got was a lot of noise and static. Unfortunately I had to return home without seeing her. Seems to me that some people there need to be fired, unless what I experienced is "company policy"? I wasn't involved in choosing a nursing home for her but I wish the family had made a different decision. In my opinion, this place "SUCKS".