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Brilliant Earth

3.6 (39 reviews)
Closed 10:00 am - 7:00 pm

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If you're considering a ring from Brilliant Earth, I strongly advise against it. While the initial selection and purchasing process is pleasant, their repair service is deeply flawed, marked by delays, poor communication, and what feels like unethical behavior. On July 27, 2024, a small diamond fell out of my wedding band during a trip. I took my rings to the Brilliant Earth showroom in Atlanta on July 29 for repairs. Since my rings were soldered together, I went without them for over a month. I ultimately decided to have the solder undone, which was a good choice. My rings were returned to the showroom on August 23, but I had already flown out of the country that morning, a fact I communicated to the repair rep. Unfortunately, no effort was made to expedite their return. When my husband picked me up from the airport on August 27, I was thrilled to finally have my rings back, only for the center stone of my engagement ring to fall out on August 31. I promptly emailed my repair rep with a picture, but received no response by September 3. I called the showroom, and they escalated my case to Caroline Pepple, the Customer Experience Assistant Manager, who had previously assisted us. I had high hopes, but was consistently let down. On September 8, Caroline informed me my engagement ring would be delivered on September 13. When I heard nothing that day, I emailed her. After following up again, I learned it was held for additional quality control and would now arrive on September 17. On September 15, I finally received a response from Caroline, who noted she was out of the office on Fridays and Saturdays. While I value work-life balance, I expected better communication from someone in her role. Especially given all of the issues I had been experiencing up to this point. The least she could've done was connect me with another team member who would've been working those days to ensure I was still receiving proper service and care. On September 17, I followed up again about the delivery. Caroline reported a FedEx delay, promising to keep me updated. She later informed me that my ring would arrive on September 18 but could not provide a tracking number. It eventually did arrive, but I was concerned about the lack of information throughout. On September 22, I noticed that the mark of purity was missing from my ring. Alarmed, I took it to a local jeweler, who tested it and confirmed that my engagement band is now 18k gold, even though I ordered it in 14k. I returned to the Atlanta showroom, but they only offered to send it off for further inspection, but how am I to continue to trust their process of repairs given all of the above? 1. Why is my ring now 18k instead of 14k? It raises concerns about Brilliant Earth's repair practices. 2. Why am I having to initiate all follow-ups? 3. Why are we paying so much for such poor service? I cannot recommend Brilliant Earth based on my experience.

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10 months ago

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5 months ago

Business owner information

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Eric G.

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11 months ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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1 year ago

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1 year ago

Pallavi was amazing. Cared more about our experience than making the sale and gave us great options and truly cared about our timeline..

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2 years ago

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3 years ago

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2 years ago

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3 years ago

Go to a local jeweler instead. These rings are so costly for cheap quality. Look at their reviews on better business bureau instead.

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2 years ago

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4 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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5 years ago

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3 years ago

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3 years ago

Brilliant Earth is great, they have beautiful rings with various styles, there is something for everyone and the staff is great

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4 years ago

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4 years ago

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5 years ago

Zoe was so helpful, kind, and knowledgeable! We left confident and excited about our purchase.

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5 years ago

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Review Highlights - Brilliant Earth

Maia was very professional and easy-going, and helped me find exactly what I was looking for.

Mentioned in 4 reviews

Read more highlights

The Beehive - Candle making class

The Beehive

4.5(102 reviews)
4.4 mi
$$

I'm always on the lookout out for small business gift shops with handmade jewelry and goods, and…read moreBeehive didn't disappoint! The manager Mari was so sweet and greeted us with an introduction of how the shop included displays curated by the featured creators. There were so many beautiful gifts from jewelry to art to housewares. There were some very cute dresses I would have loved to buy, though sadly they only went up to XL. Complimentary gift wrapping was offered too. We all walked out with something! Beehive was so cute and welcoming. If I were a local, I'd definitely be checking out the art classes offered.

The Beehive on Caroline Street is easily one of my favorite spots in Atlanta. It's so much more…read morethan just a store; it's a creative escape. I've spent quite a few weekends there taking everything from sewing and flower arranging to candle making, and every single class has been a joyful experience. There's something refreshing about stepping away from a screen and actually making something with your hands. The boutique side is just as great--it's packed with unique, high-quality gifts from local makers, so you're always finding something one-of-a-kind. Plus, they give you 20% off any purchases on the day you take a class, which makes it nearly impossible to leave empty-handed. If you're looking for a new hobby or just want to support the local creative scene, you really can't beat the vibe here.

Photos
The Beehive - Corner with honey, oils for cooking, cookies, and soap.

Corner with honey, oils for cooking, cookies, and soap.

The Beehive
The Beehive

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Brilliant Earth - jewelry - Updated May 2026

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