Ileigh and Tammy were incredible jewelers! I initially came in to pick up wedding rings for a wedding but ended up leaving with some great pieces for myself as well. Tammy provided amazing service...she's truly a jack of all trades. Her knowledge and ability to anticipate what I might need were impressive. But what stood out the most was her energy--warm, familiar, and down to earth. I spent a lot of time chatting with her about her experiences, which made my time there even more enjoyable. There was a nice variety of inventory to choose from at this location too. read more

I wouldn't tell anyone to go there . The manager was very disrespectful and very quick to talk over you. I went in there for a ring and wasnt pleased with the first lady that told me that all prices of rings online was not true . Wow all 10 rings I picked was not the real price ok. Second she kept trying to force me to get a credit card multiple times. Then the manager come over and tell me we don't do layaway and that I can find better selection in the little hole in the wall shops in Atlanta. Wow very disrespectful and racist. I been racial profiled as well as I had my kids with me and the manager kept forcing a credit card but wanted the 3000 I had in my pocket to make a sale . I will never shop in any of these locations for the nasty and distasteful manager. I will let everyone know do not purchase there as well as let Corporate know I also have recording I will release as well . read more

After reading the other reviews I wasn't sure if they are speaking of the same Kay Jeweler. I'm providing a review for Kay's at The Avenue on Dallas Hwy. in Marietta. Full disclosure I didn't buy anything. I actually came in to see a gold bangle I've been eyeballing on the Kay website. I wanted to see it in person. I've been wanting a gold bangle since I was a teen. I wouldn't have gotten one as a teen after finding out the retail prices of bangles. Teens don't appreciate the cost of anything until they have to pay for it. The sad thing is when jewelry is appraised they aren't appraised nearly as much as the retail price. As I walk up to the door I noticed ( signage on the door about guns) guns weren't allowed in the jewelry store under any circumstances. Well it didn't relate to me, I'm just one to freaking read everything. LOL. Ok, I walked in and an armed guard is right at the door. Geesh! I smiled at him to let him know I'm friendly and sweet. hehehe...I just want to see the bangles. Next I asked the nice sales associate if I could see the bangles. Unfortunately she only had one that I remembered as a bangle in my day. It was very flexible and had a clasp on it that I hated. The one that will open up and fall someplace without me being aware. That bangle was nearly 500.00. If it fell off my arm, I'd have problems. LOL The sales associate was very helpful and nice. She compliment the jewelry I wore and she informed me of the warranties that I'd get with my bracelet. I've spent more for a few pieces I already have. My concern is the clasp. It doesn't seem sturdy. The store was clean and well organized. I think they were having a sale, because it's Kay's 100th anniversary. I looked at a few rings and left with a catalog. I would shop here, because the sales lady was very nice. The guard freaked me out, because I hadn't shop in a place with a guard in a long time. Perhaps it getting into the holiday season, and they hire a guard around this time of the year. read more

I have an excellent experience with Donna and Elaine at this Kay's location. I was eyeing a ring for a while and both were very helpful, honest and friendly throughout the experience. I have not always liked the "big box" jewelry stores, but illl be back in the future for sure!! read more

Cliffnotes: Honestly this is not an enjoyable place to shop. With the high pressure tactics, blatant disregard for customer needs or privacy, lack of quality service, and cheap and shoddy environment this is not a nice place to buy fine jewlery. I would much rather shop at a mall jewlery store than this location. Long Version: I have been in and out of this store a few times in the last month. I like to get a few days worth of information before writing a review. Here is what i've seen after multiple trips: First time i arrived in the store the first thing i noticed was paperwork with customer information left out in the open right on top of the bridal case. I'm talking about phone numbers, addresses, etc. private info in plain view for anyone to see. On multiple occasions i have seen associates walking around barefoot. This is just unsanitary. This is a business, not your house. They will hassle you to get their credit card. And when i say hassle i mean it borders on harassment. In my first visit i must have been asked and pressured into getting their card at least a dozen times. The do not take no for an answer. The sales tactics here are much like buying a car. Very aggressive high pressure sales tactics. If you walk in you better be ready to buy because they will hassle you until you do The lady who is the manager (looks like she is hispanic of some sort) has been rude on more than one occasion. She has an obviously fake sounding "excited" voice that she uses regularly. She seems excited to help her associates only once it looks like there is going to be a sale. Both the manager and assistant manager have been seen standing and talking to people who look more like friends than customers while their associates scramble to take care of real customers while other customers sit and wait for service. I've seen them talk to these people for up to an hour at a time and not do anything jewlery wise while people wait. Glass is constantly dirty from finger prints, on more than one occasion the floor looked like it needed to be vacuumed. Some case glass has been broken or cracked and has not been fixed. Their "cleaning solution" is constantly filthy. The cleaning of the store is sub-par. They just had their "big sale" this weekend and the place looked so trashy. Signs littered the windows and were all over inside. It did not look like a place to buy fine jewlery, it looked like a place to buy stainless steel junk. Honestly this is not an enjoyable place to shop. Between the high pressure tactics, blatant disregard for customer needs or privacy, and cheap and shoddy environment. I would much rather shop at a mall jewlery store than this location. read more

After reading the below comments, it is clear they visited this store (in the west cobb avenues) before the new manager and her staff took this store over. I have been shopping at this location for almost 2 years now. About a year ago, this store's staff and store manager were very UNPROFESSIONAL and RUDE... I call it how I see it. But since "New management" came in, they have done a complete 360 of this store and turned it into a place where I love to shop. All of the previous employees have been removed and replaced with hard working/caring employees led by a store manager name Morgan (she's great). I admit that I have shopped at a numerous of different jewelry stores but since the New Management, I haven't been to a better-managed store. If you are looking at buying an Engagement Ring or trying to find a "Just Cause" gift, this is the place to shop. Since the new management, I have bought tons of new pieces of jewelry and I will continue to spend my money here! This store is a solid 5 stars. A HUGE thank you to Morgan and her new staff!! read more

Kay Jewelers - Location is Beautiful! - Jewelry Near Me - Marietta, Georgia

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This Kay's jeweler is the one and ONLY store my husband and I choose to spend our hard earned money at! From the time you walk in you get a overwhelming feeling of helpful, knowledgeable, and friendly smiling staff members. This particular location has a great selection and is willing to order items if need be, I could go on and call out certain names but to be honest everyone there is simply awesome, from cleaning to inspecting your jewelry they are up for the task. I would highly recommend this location for purchasing that special something! read more