Ugh. I've had some poor experiences with the desk at this vet since writing this review. So this is…read morenot about the vet but the client care here - I've called with questions a few times and the desk staff always seems annoyed and confused at basic questions (I worked at a vet front desk for a year there's some basics missing here) But recently I got a notification my dogs bord vaccine was expired. Now looking so are his DAPP and rabies. So red hills saw my dog for his annual (with all old medical records) and updated me on one vaccine but not any others? Every vet I have ever had has kept record of that regardless of administering the shots or not? When I called for clarification the desk told me they didn't even have my dogs rabies information which is alarming because you took my dogs blood but didn't make sure he was vaccinated for rabies? Anyway, just beware of communication breakdown at this vet.

They do a great job of caring for my dog Molly and best thing of all they are cost sensitive.read more

Dr Murdock and Ashley were answers to PRAYER, as we felt the only choice our vet gave us was to put…read moreour puppy down! On the eve of Thanksgiving, we were told our puppy was very sick, needed a surgery that starts anywhere from $8-$10 THOUSAND asap, and that it won't guarantee her to live since she is a Frenchie. Then they said she needed another surgery after that for something else, which was over $10 THOUSAND. We decided to go pick her up from our vet and make a hard decision to put her down. I started calling around Vegas with info that our vet gave us, and the Vets that did answer said the same price, and the risk was huge! I started doing a wider search in California, Arizona, and Utah. Finally, I called Lava Rock, Ashley answered, I asked A LOT of questions, she patiently answered all of them, and she set up an appointment for the next day. We packed our bags, along with our other dog (so if the surgery was successful, and she needed aftercare, we would stay out in St. George). We arrived, and the first thing they noticed was how well our puppy was acting. Dr Murdock went over all Philly's records and did an exam. She let us know that after the exam, she didn't see any reason to put our girl down. We were SHOCKED AND CONFUSED (crying happy tears now) as this was such a serious life-threatening problem, so we asked her to take an X-ray to reassure us. She still didn't see any reason for concern! We are happy to report our girl is ALIVE and THRIVING

Helped when our cat was sick. Very caring, price was fair and they were conservative with…read moretreatment. He is doing great now. I would definitely take my pets here again if neededz

Dr. Vincent was extremely thorough in explaining our dog's blood work and possible diagnoses. The…read moreentire staff at this clinic are so helpful, especially when you have a concern regarding your pet that can't wait over a weekend.

!!!CLOSED SIGN!!! Monday 10/6/25 6:00am…read more!!DURING NORMAL BUSINESS HOURS POSTED!! My dog is struggling to breathe...so I googled emergency vet care in St. George... SOUTHWEST EMERGENCY VET CLINIC came up with EMERGENCY CARE HOURS M-F 5:00 pm until 8:00am & 24 hrs Sat. & Sun. (normal hours that a regular vet is closed). I grabbed my baby and rushed down to the clinic only to find a CLOSED SIGN on the door with a "SORRY FOR THE INCONVENIENCE" noted at the top. Confused by the "CLOSED UNTIL SATURDAY 10/6 @ 5:00pm", since 10/6 is a Monday (not a Saturday), so what day and time are they really open??? I called the emergency # given at the bottom (since my puppy is still struggling to breathe), when the girl answered...I was told that there were NO VETS AVAILABLE therefore they are CLOSED and I could take my dog to the emergency clinic in LAS VEGAS (2 hrs away) or WAIT until the vet clinics open at 8 am in St. George (still 2 hrs until opening). If it's an EMERGENCY... you DON'T HAVE 2 hrs to WAIT!!!) THE girl that supposedly was a vet tech on the phone was VERY NON CARING about the situation. What good is an EMERGENCY VET HOSPITAL if they are NOT OPEN DURING EMERGENCY HOURS & it's an EMERGENCY???!!! JUST AWFUL BUSINESS PRACTICE!!!

Highly recommend Moe Bracken DVM. Thank you for your help when we needed you most. Above & beyond…read moreservice.

It's our first time , Dr. Moe listen to our concern and he gave us an excellent advice. We're…read moresurely comeback for the health being on our 2 fur baby.

Dr Yardley is great. Shelley in the office also amazing…read more My dog fell in love with Dr Yardley in the last visit v

I had a 1:00 p.m. appointment and arrived 15 minutes early. When I checked in, the receptionist…read moretold me that my appointment was actually scheduled for 1:15. However, I located the confirmation email from the veterinary hospital, which clearly stated that my appointment was scheduled for 1:00 p.m. The receptionist was courteous and explained that several patients were already waiting and that the hospital was also handling an emergency. I understood that emergencies must take priority, so I was prepared to wait. My concern is not that the hospital accepted an emergency patient. My concern is that, after the initial explanation, I received no further updates about the delay or how much longer I might be waiting. After an hour, I still had not been seen and was not given a revised estimate. I was left with the impression that I could be waiting another hour or two, so I decided to leave. I am sharing this experience because, as consumers, we should expect better communication and greater respect for our time. Emergencies are unavoidable, but clients should not be left waiting indefinitely without updates or options. If a veterinary hospital accepts emergency cases, appointments should be scheduled with enough flexibility to accommodate unexpected delays rather than booking patients in 15-minute increments with little or no margin. Clients with upcoming appointments could also be called or texted to let them know that an emergency has occurred and that there may be a significant wait. This would allow them to decide whether to wait or reschedule before making the trip. Another option would be to ensure appropriate staffing and establish a triage process that provides clients with a more realistic estimate of the expected wait time. At the very least, patients who have already waited an hour should be offered the opportunity to reschedule, along with a meaningful gesture such as a discount on the rescheduled visit. In my case, I was initially informed about the emergency, but there were no additional updates, no apology for the extended delay, no reliable estimate of when I might be seen, and no alternative offered other than continuing to wait or leaving. I chose to leave. Emergencies deserve immediate attention, but scheduled clients still deserve ongoing communication, consideration, and options.

What a wonderful group of animal-loving people. Our dog was very ill, and we called Dixie Vet to…read moresee if they could do a later afternoon scope of our dog's stomach. They graciously agreed, even though it was almost time for them to go home. Dr. Gust, Shaylee, Sierra and May were amazing and fixed our little guy right up. We are so grateful to them!

Was waiting on the phone for 20+ minutes trying to schedule a appointment says I was number one in…read moreline though secretary is very slow and unprofessional ‍ ANSWER YOUR CALLS !!!

Old School vet that will tell it to you straight and not try to pull on your heart strings to spend…read moremore money than need. Basically, no upselling which is really nice. The practice is also not incorporated or affiliated with any of these vet networks so your office visits and care are more affordable. Have a pet? Take it here!

I appreciate the empathetic staff as they worked my dog with her suspicious lesion into seeing Dr…read moreBracken on an already busy day.

Dr King took such great care of our dog. We'd been to several vets before we saw him. He took a lot…read moreof time with us and showed a lot of concern and compassion. I highly recommend him and his staff. They were all very helpful.

We love the staff at Washington family veterinary. They are all very inviting. Waffles never has to…read morewait long. They are so helpful with all my questions.