"We woke up to a leak from an upstairs toilet that then leaked into ceiling of downstairs'…read morebathroom. Not something you want to find on a Friday morning at 7am. Contacted Roto-Rooter and received a call back right at 8am saying they could have someone here in 30-45 min. Austin showed up and was able to determine what the issue was and make the repair very quickly. He also had someone come out with thermal camera to determine extent of damage to flooring and ceiling and advise on it. We could not be happier with the outstanding care and service that Austin and Robert provided. "

Tried calling during plumbing emergency with old pipes I had. Receptionist lady said they didn't…read moreservice my type of system and hung up with out letting me explain

ServPro of Chesapeake did an acceptable job mitigating my water damage (the dry out process) but as…read morethe General Contractor selected by my insurance company, they dropped the ball big time. They failed to provide any oversight of my project, and there was an incredible amount of passing the buck between ServPro and the flooring contractor. Poor communication between ServPro, the other parties, and me, including missing scheduled meetings. The owner of the company was not all all receptive to my feedback and my insurance company ultimately had to get involved to resolve my claim. I would NOT recommend using ServPro of Chesapeake!!!

Hired this company multiple times. First was a couple years ago, I had them come in to clean my…read morecouch because I have 6 dogs and watch dogs for a living so, it gets stinky in here. They took the smell out of my couches SO EASILY. Even with the fact that the couches were completely different materials and they removed stains as well!! We then hired them for mold services. First, they removed the mold from a wall in our back room, I started breathing easier immediately following the removal. They then removed mold from our living room and it turned out to be less than we thought!! Only thing I don't like with the company is they don't put plastic over insulation after the wall is cut out. I had a lot of insulation falling onto my floor after the work was done. But I just taped trash bags over it :). Thanks for all the hard work you and your team put in. I can comfortably live in my own home now after a 3 year battle of health issues from mold :)

Inlet Services provided prompt and professional services that met my expectations from requesting a…read morequote all the way thru payment. I felt the job performed was done at a competitive price. The technicians performed the exact services I requested.

Awe yeah....carpet cleaning…read more Okay....placed a call early in the week....got an appointment for a few days later. The team arrived on time and started right away. I needed the whole third floor of my townhome hardcore cleaned. The previous owner had a cat that just had a ball (hairball) with the hair all over. Not to mention, the cat smell. The team arrived with their big cleaning unit and brought everything they needed to the third floor. One important note....they did need my bathroom to dump their water so I was fortunate to have one on the third floor. Just something to consider or plan of you have them come over. Overall, they worked for a couple hours power cleaning my carpet. Bottomline, well done. No more cat hair or cat hair smell. The third floor looks and smells brand new. I would use them again if I needed to.

"Pop" comes every single day to my work at the PPCY (Pinner's Pointe Container Yard) He is an…read moreamazing worker, extremely friendly, and really helps us feel safe and germ-free during this horrible time. I would give him and Servpro 100 stars if I could. Thank you Pop for keeping us clean and laughing every day, it really is a treat to see you. Servpro - don't take this one from us ever. God bless.

Great value! After…read morestorm damage to my roof, I called the restoration experts, and I'm so glad I did. They handled everything from the initial assessment to the final touches, and the quality of work was impressive. I highly recommend them for any damage restoration needs.

A scammer from start to finish. Makes empty promises, from timelines to quality of work. Had…read morefollow-up contractors come in to finish his incomplete work who said work was substandard and in some cases totally wrong. They had to rip out the little bit of work he did complete because they didn't trust it. Tile was done before plumbing was complete, for example. There are many outstanding lawsuits against him. Save yourself the aggravation and find someone else for your job!

Owner contracted via Progressive Ins. for this all-in-one company to handle the mitigation to…read morerepair finish. The comp. started mitigation. They completed approx. 80 % demo of ceiling and 75% of the flooring. Then conducted final moisture tests and left the rest for the next company. Interesting they say once drywall is wet it can be dried with no further damage expected, like mold or mildew. Learned alot so far. Had to call back for hidden wet to be dried.

at first i really enjoyed this company's service. they responded quickly and showed up on time…read more However after we inquired about things we did not believe were up to standard, the attitude of the manager seemed to have flipped. after that, it was nearly impossible to get ahold of the manager, and the workers show up almost 20 minutes past the time they said they would. At one point they showed up 2 hours late. The re-painting of the ceiling is subpar. You can see where they quickly painted over and they left a lot of corners untouched. They struggled to get my ceiling lights and fan working again, claiming it was something with the wires, however when originally installed with those same wires the job was done quickly and seamlessly. Now, we have switches that don't even work anymore because his unqualified workers cut wires they weren't suppose to. A few months later, the paint in the bathroom starts peeling. We contact them again and they send a manager out to confirm, they did in fact use the wrong type of paint for a bathroom. it was nearly impossible to get ahold of someone to schedule the repainting and every time i did, we got told "we're looking for the project manager in charge". After being told multiple times that I would get a call by a certain time, and I didn't, I decided to ask on builder trend for someone to call me to confirm a new date, since they had decided to not show up on the previous date scheduled. Nobody called me. If you want quality work and professionalism, do not go with this company. ask your insurance for anyone else.

The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.