Although very compassionate and caring while working for my dying father, this company DOES NOT…read moreSTOP with their grief support one year in! The loss of my father has hit me pretty hard, and these bastards now, will not stop reminding me of it, by offering their sincere grief support at least once a month. I would be just fine if I wouldn't be reminded every month at least once about my father passing. I asked them, e-mailed them and cursed them out on the phone to make them stop, to no avail! I am at the point of employing a lawyer to send them a cease and desist letter, so I can make their compassionate reminder, a cruelty in disguise, stop!!This is one company I shall surely avoid.

My Mom had home hospice care from Providence in the last months of her life. She did receive…read moreregular visits from nurses and bath aids who told her to call any time she was having a problem and they would come over. One evening I got an urgent text from Mom saying she thought she was having a heart attack and the nurse was trying to walk her thru which meds to take on the phone but Mom was too doubled over in pain to even see her prescription bottles clearly. So I went racing over there and got on the phone with a very calm nurse who told me which meds to give my by-now-greatly-suffering mother. I asked her if anyone from hospice was coming since this appeared to be a medical emergency. Hospice is supposed to be all about comfort care, and Mom was clearly in huge discomfort, to say the least. They balked at the idea of coming in person, at least not until the "shift change." They don't want you to call 911 for a person in hospice care, but I asked if I could do that, and they said,"What do you hope the outcome of that will be?' OMG, what a stupid question! As the night progressed, I spoke to various nurses and others answering the phone at the hospice center. One of them callously told me that everyone dies eventually. I had the phone on speaker so I'm sure Mom heard that. That night we learned that hospice must be Latin for "You're on your own." Mom somehow survived that evening and passed away recently. The hospice nurse who was there at that time was empathetic, so there is that. And the bath aid and occupational therapist that Mom had were both nice. But overall a far from ideal experience.

If you want or need grief counseling after a family passing- get it on your own elsewhere…read more Counseling staff can't keep an appointment, repeatedly cancelling. The care for my dad was a mixed bag, some good and some mediocre. After my dad's passing, they told us we would have up to 1 year of bereavement counseling free through continuum. Sounds great, but problem is you can never get a first appointment to have access to individual and or group therapy. Have had three cancellations for a first appointment. I scheduled time off from work to make these appointments. If people can't get a first appointment that sticks then the proposed therapy is useless.

If I was in a position to choose a hospice for my loved one, I would not choose this company again…read more The first nurse we had, Christina, was so detached and unsupportive. Anytime we'd call, it felt like we were a burden. Mom had a bad fall. I reached out and asked for a call back. She said she would call, but did not. I had to call her after waiting so long. Mom was unconscious after that fall for 3 days, makes me so infuriated. We didn't want to switch hospices because we thought it would be too much of a hassle with mom in the condition she was in and having to switch out equipment. Looking back, we should have. After the fall, I moved mom in with me, and the nurse changed to Armie. One of the good things about that hospice is her. She genuinely cared and you could feel her sincerity. Eventually, we had to move her to an adult family home. The nurse switched to Pearl, and she was the only other good thing about this company. Mom began actively transitioning, and at one point, began aspirating. The caregiver called after hours. You'd think they would call back pretty quickly, but nope, I had to call in again and demand a nurse call. I would not recommend this hospice. Families deserve compassionate and responsive care during end-of-life moments, and this company simply did not deliver that

This place is so gross it smells like pee air freshener please never take your loved one here in…read morethere rooms have no bathroom and no washing station this place is a depressing and disgusting do not take your love ones here if you want them to live

These people are angels. Our mom (age 89) had a stroke in early November, 2019. She spent a week in…read morethe hospital and then transferred here for rehab. Subsequently, we found our she had fairly advanced terminal cancer. The level of care and kindness shown by the entire staff (thanks, Kelly, Nedra, Michael) really touched our hearts. It's not the fanciest place I've seen, but the kindness, love and level of care mean that your loved one will be well taken care of. Our mom ended up in hospice, and eventually passed away in January, 2020. Throughout her suffering and our grief, the staff was kind, supportive and always helpful. They took most excellent care of her, both physically and emotionally. Thanks to all of you.

UPDATE; Interesting that I didn't say who my loved one was,…read moreso they know what happened. Going farther with this... there is a review just like mine from 8 yrs ago. So they say they value feedback, 8 yrs to change their system yet still happening. a 2 week wait list and never showed up, closest date they had was the day after persons death. Several phone calls logged with no recommendations saying to go to another hospice My loved one suffered needlessly and I still have nightmares CALL OTHER HOSPICE PLACES especially if you are in snohomish county so they can be closer

They are now known as Hospice of the NorthWest....All I can say is OMG and thank you God. If they…read morehad not been their when we needed them recently. Don't know how I would of made it thru a very trying time. Absolutely an incredible team of dedicated individuals. They basically take care of everything, allowing you to take a step back and deal with the pending loss of a loved one. When you need them they will be there for you and your loved one who is trying to exit this life peacefully.

The final months preceding death for my husband were challenging as well as heartbreaking for our…read morefamily. So many burdens were lifted when Alpha stepped in with excellent care and assuring emotional support. My concerns and frustration were instantly assuaged, and my greatest praise goes to the entire team at Alpha. Heather, my husband's nurse, was phenomenal. She was absolutely amazing with her skill and innate kindness while managing the needs of a difficult person. His bath aide, Arianna, was a great help as well. Kudos to her for her for her powers of persuasion and compassion for a cranky elderly man! I will remain so grateful to each and every team member at Alpha that navigated me through such an intense journey, and I would highly recommend Alpha to any family facing these turbulent waters. With gratitude, Gail W.

In short I've heard very good things about their hospice…read morecare, though obviously some folks have also had bad experiences (just within these Yelp reviews). This is a home-health review. Nothing truly disastrous happened, but it was a very mixed bag and wasted a lot of time. In long The positives were the physical therapy and the bath aide. Both compassionate, helpful, organized, and motivating. Really good, capable people who deserve all the credit in the world. The bad starts with occupational therapy. He has since retired for medical reasons of his own, so he's no longer a liability. But he was a mess on his best days. He would call to schedule an appointment and talk to my wife about nothing--one time for over an hour. And he would complain about being overworked and not having time to get things done. Maybe if a 30-second scheduling call could take place in 30 seconds, rather than 60+ minutes, you'd find your calendar more manageable. He also complained repeatedly about how state authorities unjustly investigated him at past companies. Not exactly confidence-inspiring. He would come over to tape up a shoulder for my wife, and literally watch a YouTube video on his phone about how to do it....*during* the session. You don't know how to tape a joint? C'mon, man. At least do that in your car before you come in. He would come up with inadequate solutions, too. Her shoulder needed a little more support from the arm of her wheelchair. Instead of recommending a thicker armrest, he stacked up pieces of styrofoam packaging from a parcel he had received at home. Obviously that's easy to knock off and she loses the support. When we switched to outpatient OT/PT later in the year, the OT found a perfect armrest online for under $30 and we still use it. The case manager was another disaster. He was OT by trade, but clearly not up to date, and not focused on what he should be doing. He came over for an eval and she mentioned that climbing stairs would always be a big goal for her. She had tried with PT with mixed results, since her dropfoot made her feel unsteady. He took her to the main stairs in our house. They're narrower and shallower than the front stoop, which the PT had wisely been using when she had her try stairs. She felt unstable after one stair, so he tried to talk her into taking her ankle brace OFF. Thankfully, she questioned this, left it on, and got back to her wheelchair quickly. Having her tumble down even 2 stairs could have been pretty awful, to say the least. Thankfully, we got her into outpatient care not much longer after that. It certainly could have been better, but it was a huge step up from Alpha, and she never felt unsafe at all. Turns out that the best therapists tend to work at in-patient rehab facilities, where they can see the most patients the most often throughout the day, and make the biggest difference. Home health usually falls below outpatient care in competence, from what we understand. Thankfully, she's found a better company for her current home care. Glad to be done with these busters.

Staff is exceptionAl... PT dept is wonderful I had 2 broken…read morewrists & could not feed self,,open milk carton etc... not recommended for a way to loose excessive weight... no one offered to help.. I went in hall & chased someone down to open my Milk.., would not recommend if your love one needs help... 1 star does not show comments so

Please do not put your loved one here. It stinks of urine, the staff are rude, and they almost…read morekilled my grandmother by overdosing her on her pain medication. She was there for rehab for a broken arm after a fall, stayed in bed for days because of "not enough staff to get everyone up." I went in to visit in the afternoon, her breakfast tray was beside her bed, untouched, she was laying in a wet bed, almost unresponsive, incoherent. I asked them to send her to Providence, they said she just needed to drink more water. I called 911 and had her sent to Prov. The ER doc told the nurse to give her narcan, she immediately woke up. Please, do not send your loved one here.

With a Little Help is a remarkable agency that customizes in-home care for your needs…read more recovering from a broken neck. I need help with bathing, dressing, meal prep, light housekeeping, and completion of some errands. Their staff anticipate your needs, and check in with you to make certain that the job that they have done meets your expectations. In addition to being excellent at the tasks, they did, the two primary nurses assigned to me were exceptional people. They were bright, kind hearts, and were clearly in the right field.

I'm taking the time to write a rather long review because I want to share with you the wonderful,…read morelife-changing support we've received from the care agency, With A Little Help. I was referred to With A Little Help by a friend of mine who is a hospice nurse. He actually gave me the names of three agencies, and I called them all. The first two had a corporate vibe, and sent me directly into a voicemail black hole. It was days before I heard back. When I called With A Little Help, within seconds, I was talking with Kacie, one of the owners, who was so kind and spent all of the time I needed talking with me about our situation and care needs. By the end of the phone call, we had a plan for an intake evaluation, and just a couple of days later, a new care team was in place...and just like that, the stress and worry that had been accumulating over many months lifted. This is just one example of the many, many I could share about the excellent care With A Little Help offers. They aren't a corporate-care behemoth. They are local, owner run, and some of the most caring people I've met in a long time. Kacie and Paul, the owners, worked with us to find the caregivers that are the best fit for our situation. The caregivers are highly skilled, professional, and compassionate. All of them have giant hearts. Some words that come to mind when talking about With A Little Help: Professional Flexible Kind Collaborative Communicative Compassionate Responsive Punctual Attuned For us, With a Little Help has been something of a miracle. I wholeheartedly recommend them to you for your care needs.

Over the past 4 years, my elderly parent has utilized services from Andelcare on numerous occasions…read morefor various reasons ranging from helping after major surgery to having someone help with everday needs when we were out of town. Over the years, Andelcare has always been accommodating of our requests and needs, and the service providers are caring and truly helpful. I have personally seen and witnessed caretakers from other companies working with some of my parents neighbors, and I have to say we would only employ Andelcare caretakers!

One star reluctantly. I was told when I hired the aide that they could administer meds if provided…read morea single dose. When the aide arrived and I instructed her on the time and doses, she said she could not administer them, which is one of the main reasons she was hired. The aide was also not able to move my husband on her own, which was the other main reason she was hired. Additionally, when I came to relieve her at the end of her eight hour shift, I found my husband in a urine soaked diaper. The frosting on the cake was when I received a bill for the "services" I received, which was covered by Hospice. It took me talking to three people in order to get to a person who knew what an invoice actually was and to resolve the problem. I would think twice about hiring an aide from this company as the care was seriously lacking and the basic business proclivity left a lot to be desired.