I had an appointment for an in person tour and no one showed up. The leasing office was closed. And…read morethey can't say they were in another tour as there were no signs. Very unprofessional. Shows the kind of management to expect.

PRIZE INCENTIVE FOR RESIDENTS POSTING POSITIVE REVIEWS; READ ONLINE REVIEWS WITH CAUTION…read more This company previously ran a drawing for its residents, offering a prize for leaving positive reviews on Google, Yelp, Apartments.com, etc. So, read positive reviews at your own risk, as you will not know if they are genuine thoughts, or if they are motivated by somebody merely trying to win a contest. Back in early 2024, residents received an email offering a drawing to win a prize in exchange for posting reviews on "what [they] love most about West End Village." At that time, I did not receive any comparable advertisements that any prize was available for neutral or negative reviews. In that email, there was also no requirement stated to disclose that any reviews written were incentivized by participation in the drawing. I think that influencing reviews like this can really hinder prospective customers' ability to get a real picture of how residents feel about this complex, and management. I also think its a red flag that West End Village felt that it was necessary to engage in this kind of activity. With that, I ask that you are careful with reading this company's positive reviews, carefully considering the motivation with which they were written. I will note, that I could also talk for paragraphs about this building's noise problems, low build quality, or the slow and rarely helpful nature of their management, but other reviews have already aptly covered these issues and many others. I agree with those negative reviews, wholeheartedly. Hope this review helps in your apartment search! :D

Very beautiful complex sits on the lake has everything, staff is very cool and The bigger one…read morebedroom is nice , car bay, Electric appliances, patio, Beautiful kitchen and looking fwd to moving in in May.!

If you have dogs and they bark at all just beware that one of the shitty neighbors might complain…read moreabout you and it only takes 2 times to end up with a notice on your door for "non-compliance" I've lived here for 7 months so far and have only had 2 complaints because I forgot to put on the bark collars when I left the house. I feel it's a bit extreme to be threatened to be kicked out for that honestly. Just know that before you move in.

I never write reviews. But I have time today. If you genuinely want to rent an apartment here- read…read morebelow. Bottomline- do NOT rent here, your money can easily go further in Nashville in a more quiet, renovated, unit or house in a better neighborhood. Speaking as someone who works in healthcare, I thought perhaps this would be a quieter, convenient part of midtown. I have moved out of the property in 2025 and my one year experience was nothing short of a nightmare 1.) Noise- sadly with the growth of Nashville, these apartment complexes that have been built are paper thin. Note the building is right off of a busy intersection/near the hospital. You will hear every car whizzing by. You will wear ear plugs, perhaps play background nature sounds off your Alexa at bedtime- you will still hear the noise. You won't have a chill Saturday/Sunday/evening to relax without the sounds right off the road (cars, construction, hospital noise) 2.) Rent fluctuation- the rent will cost one thing one month and suddenly the next month cost something totally different. Zero transparency. 3.) Not the greatest/safest neighborhood. Sketchy/may have homeless vagrants sleeping across the street. Be aware you are approaching North Nashville for what it is worth. 4.) If you have an electric car- good luck supposedly having "free charging" with very limited access to charge your car 5.) Any way that management can "get you" with excess charges that are unheard of in your supposed "utilities bill" 6.) Good luck getting your deposit back. You will not. You can pay someone to clean the place upon clean out only to find that management will ambiguously assess charges on the back end. These are not only my views but also reflect a lot of the tenants with whom I have become friends with when discussing experiences living at Olympus. Consider renting at the newer Margeux complex next door or anywhere else. It's just not worth it.

Moving from CA to TN and this was the last apartment tour we had from several others. This by far…read morehad the friendliest & helpful staff. Ariana & Kim were inviting and welcoming, I would def recommend checking this place out if you're looking to move to or near Nashville.

I had an appointment for a tour of apts & the amenities. The leasing agent was a sweetheart but…read moreworking alone. We were interrupted 3 times before ever being able to get out the door to view a unit. She didn't show me any of the amenities or explain community events, extra fees, etc bx of nonstop interruptions. Sadly, I felt rushed, confused & unclear about all of it in comparison to other apt tours I've taken. The leasing agent, her office & the apt she showed me was cute, that's all I know.

My experience with the complex has mostly been a disappointment and unpleasant. Maintenance is…read moreexcellent, the only good. Very unprofessional property manager, Nikki who lied about available apartments and floor plans and has consistently been reluctant to do her job, very rude to my boyfriend and I, also pretty sure she hung up on me when I called about missed trash pick up. The valet trash is more than likely the most incompetent I have ever seen, leaving trash on the stairs because they forgot to complete the job. Also, lots of noisy neighbors party till 3am and courtesy patrol is non existent. The experience is more so like section 8 customer service so do not fall for the smoke and mirrors. I need the regional manager's information please and thank you!

*Resident here offered no incentives to review I just love this place so do my friends who've been…read morehere years. I have been incredibly impressed with my experience living at the Cleo. For over 2 decades I've rented apartments in Nashville, San Francisco, Sedona, Chicago, Murfreesboro, Brentwood and on the big island of Hawaii. * The Cleo staff is fantastic (by far number one of all the places I've rented in 20 years of nomadic living) along with the atmosphere and the character of my neighbors in the building. There are endless opportunities to engage as a single person activity wise the property offers during holidays especially which is really nice and unifying. Don't let a great property be mislead by the tiny minority of a huge population resentful enough to stigmatize with a 1 star review purposefully spouting resentments out of anger that aren't fact checked. I don't have any motive or loyalty to owners or employees, meaning this is an honest review of a resident who has never thought in the past to take the time to thank a place. When residents take the time to review accurately currently residing there with many friends who loved it as well it means it's a great place to live. There will always be people with one star reviews that skew the average esp in large communities. It's also so clean and fresh so you don't have the nightmare of moving in to then encounter pests like some older places where flooding or lack of upkeep causes spiders or worse. I haven't even seen so much as an ant here. The location as a Nashville Native is unbeatable and unlike a lot of Nashville properties, the Cleo is a safe place to live with building security unmatched elsewhere. I came to the property due to 3 friends who rented here for years and love it. When many places promise a great living experience without follow through it's great to not be mislead so much so I am taking my time off to write a review. I'd remind anyone looking at reviews to be mindful that people are most motivated to review apartments when they have a resentment. It's a bit different than other reviews like a restaurant. The vibe here is really positive and personable. It's again just been so refreshing whether I'm walking my dogs around the property or going to the best gym I've seen in an apartment. I work nights so that's usually when I'm walking my dogs and I feel really comfortable out and about. The security guy I talk to is also really nice. The office also keeps us up to date on anything we'd need to know. It's quiet during the day and night so a welcome place for those with any schedule of sleep. It's nice to be able to walk my pups at night with such a beautiful neighborhood bordering the property. Also there are cameras helping keep everyone safe. The garage has so many spaces to park and plenty of guest parking. It also has a gate system that prevents people from getting in on foot or driving in as well as locked key doors after passing through the gate that's the most secure I've seen in any Nashville apartment. One time a car followed someone in and the office let us know when my last place in Belle Meade had real crime and instead of informing they'd downplay it so it was unpleasant bc they didn't care. Cleo property is one of very few nashville properties where a parking garage doesn't have people who don't live there "hanging out" due to management that isn't paying attention. Trust Nashville Native reviews when apartment hunting instead of misleading places with fake 5 star reviews. Really grateful to live here. You will be too.

DO NOT LIVE HERE - Terrible Management and Nightmare Experience…read more Living at The Cleo East Nashville (now under Willow Bridge Properties) for two years was easily one of the most stressful, infuriating, and disappointing experiences of my life. Don't be fooled by their attempt to "rebrand" with new management - the issues run far deeper than a name change can fix. Here's an honest account of my time leasing here. 1. Rude Management and Awful Communication Katie Johnson, the Assistant Property Manager, was consistently rude and unprofessional in her interactions with me. Every time I brought up concerns, she made me feel like I was the problem, rather than addressing the issues caused by their disorganized staff. Bridget McClarin, the Business Manager, was equally dismissive and condescending, taking zero accountability for her team's mistakes. When I tried to renew my lease in Fall 2022, I toured a new unit and was told by a staff member to wait until Monday to finalize everything. By Monday, I was told the unit had been taken because "multiple people applied at the same time," and the system bumped me to a different (less desirable) unit automatically. This happened because of THEIR guidance to wait, and neither Katie nor Bridget took any responsibility. Instead, they spoke to me as if it was my fault. 2. Wrongful Charges and Unethical Practices Throughout my lease, they repeatedly slapped me with unjustified charges. Move-Out Nightmare: During my move-out walkthrough for my old unit, the maintenance manager assured me everything was fine - no charges. I took photos and videos to document the spotless condition of the unit. Days later, Katie and Bridget conducted another walkthrough without me and charged me for issues that didn't exist. When I raised this, they claimed the maintenance manager didn't "document" his walkthrough, so they refused to honor his word OR mine. Unjust Fines: On another occasion, I left an item outside my door for less than 12 hours for a buyer to pick up. Without any warning, I was fined $100. It wasn't until I argued with the office that the charge was reversed - after hours of stress and wasted time. AutoPay Disaster: They added that same $100 charge to my rental portal without notifying me, which caused my AutoPay to be rejected two months later. Instead of resolving the issue, they locked my account, added late fees, and demanded I bring a cashier's check in person - all while I was traveling internationally. They refused to accommodate my situation, even though it was THEIR error. When I returned, it took endless emails, phone calls, and arguments to get the $100 removed, but I was forced to pay legal fees they sent me to collections for, which they refused to reimburse. 3. Move-Out Scams When moving out of my second unit, I thoroughly cleaned and documented the apartment, ensuring there were no damages. Despite this, they still charged me for cleaning and maintenance fees to "prepare the unit for the next tenant." It felt like they were determined to take $200-$300 from me no matter what. Why bother cleaning when they'll charge you regardless? 4. Constant Stress and Money-Hungry Practices Living here felt like a constant battle against management's incompetence and greed. They care about one thing: extracting as much money from tenants as possible. It didn't matter if I had proof or valid complaints - they always found a way to make everything my fault. Final Recommendation: AVOID AT ALL COSTS If you value your sanity, do not lease here. Willow Bridge Properties may have taken over, but unless they've replaced the staff, policies, and management practices, nothing will change. Expect rude managers, unjust charges, and an uphill battle to resolve any issues. Do yourself a favor - look at nearby complexes like MentorCent Apartments, which are better managed, have cleaner amenities, and are more respectful to tenants. 10/10 DO NOT RECOMMEND The Cleo East Nashville. Save yourself the stress.

Management is very bad. Property is great and pretty which is why all of us moved here. But one by…read moreone we all leave: why? Management. There's marijuana use everywhere, car break-ins, unkept grass... but the worse: get on the management about real concerns like dogs off leash, and they turn on you. Recently I was accused of my dog biting a human. I was literally out of state when the accusation came up but the property manager was unapologetic. Never felt so fearful to live in a place. There's no protection for tenants

I am moving from Knoxville to Nashville and discovered this complex by accident. I was impressed by…read moretheir amenities and offerings, but the number one thing they offered, which is hard to find, was stand-alone units. I have owned my entire life and moving to an apartment complex is a lifestyle change and choice, but I wanted to play my music a little louder. There Jefferson Carriage Units offered me exactly what I was looking for. Gina, one of the mgmt team members, was phenomenal with assisting me. I am deployed a lot and she really stepped up and helped me out with emails and communications while I was waiting for the unit I really wanted. Once the unit appeared she contacted me. I will update this listing after I move in, but I am truly optimistic.

Update: We just moved out, and man, will they try to take you for all you are worth. Don't have…read morepets here. Apparently, that pet fee you pay is NOT a deposit. You are paying a fee to allow pets on the property. It will NOT cover any stains or damage caused by your pet. Your pet rent doesn't cover anything either. So you're just paying this place to allow your pet to be there. I've lived in several different complexes in the Nashville area, and I've never been charged this much for pet damages or normal wear and tear. This place is a scam. DON'T LIVE HERE.

My experience has been truly great!!! Skip the leasing manager has all the knowledge of the…read morecommunity and terms that could work for you. I'm super excited Reach out to Lennox Village and you will be glad you asked for Skip.

We have been residents of this property for nearly three years. Over the past year, there has been…read morea consistent and escalating pattern of security failures that management has failed to adequately address. There have been repeated package thefts and multiple vehicle break-ins within the garage. Most recently, my husband's locked truck was forcibly entered and his golf bag and clubs worth thousands of dollars were stolen. It had been left in there just overnight. This was the third time one of our respective vehicles has been broken into, a clear and ongoing pattern affecting residents. Building entry points and security doors are frequently broken and often remain unrepaired for extended periods of time. There is no surveillance coverage at building entryways, hallways, or within the parking garage. While the property advertises 24/7 surveillance on the first three floors, the fourth floor -- where we reside -- does not have surveillance coverage. This discrepancy is material when evaluating tenant safety. We have raised concerns regarding security deficiencies on multiple occasions. Management's response has consistently been to reference signage advising residents not to leave valuables in vehicles, rather than addressing systemic access control and monitoring failures. Shifting responsibility to tenants does not resolve the underlying issue of inadequate security infrastructure. At $2,100 per month for a one-bedroom apartment marketed as "luxury," residents reasonably expect functioning locks, controlled access, and basic deterrents such as camera coverage in high-risk areas. Comparable properties in the Nashville market provide significantly more robust security measures. While the lease may contain standard disclaimers regarding security guarantees, ongoing failure to maintain entry controls and address known vulnerabilities creates foreseeable risk. The lack of urgency or corrective action despite repeated incidents is deeply concerning. Prospective tenants should conduct thorough due diligence regarding security conditions before signing a lease.

So we have been in this building for over five years, and in our apartment for over three. We are…read moreon the third floor, and the fourth is the top floor. In all these years we have never really experienced noise from above, and l'd like to think that those below us have no reason to complain. We don't wear shoes in the apartment. We don't have pets. We pad around like hobbits. Just before Christmas 2023 we got a new guy upstairs. Our lives have been a living nightmare since. Apparently he is a 'big' guy, and he has a big dog. He is noisy ALL THE TIME. Stomping and banging. These noises we just accept, as he has to be able to walk. I even ignore the thump-thump-thump pacing, which usually lasts around an hour. We ignore that we can hear him getting out of bed. We hear him land on the floor. His bed must be around 15 feet off the ground. But then sometimes he's even worse than any of this. We have been woken in the middle of the night on countless occasions. He bangs and throws and drops things. He rolls dog toys across his floor. He bounces balls. When it gets this bad, we bang on the ceiling and he yells "fuck off". We have contacted the office/head office so many times, and they have done nothing. Instead they have accused us of harassing him and call it 'normal apartment noises. As I said, for the previous four-and-a-half years, we had no noise from above, no complaints about us, and rent paid on time or early. Always. It was really bad a couple of weeks ago. Smashing and thumping on the ceiling, which went on for around 40 minutes. So I banged on the ceiling, hoping the inconsiderate POS might actually take notice that the only reason I banged, is because he was being loud. He the usual profanities and banged even more, and literally threw something heavy on his floor. I imagined a box of copy paper, such was the noise. Our apartment shook. I didn't bother to complain to the office, as they'd done nothing the previous seven months and I knew they were sick of hearing about it. But I guess he emailed the office. Three days later we had a letter on our door. It was our eviction notice. ------------------------------ In answer to the reply from the Flats. You had the chance to reach out to us. For seven months. You even got your lawyers involved--against us. Then a couple of months ago, your lawyer told us the 'case was closed.' It was so bad a couple of weeks ago. Truly terrible, so we banged on the ceiling. I hoped the guy upstairs might actually stop and take stock. No. He yelled and yelled at us and then contacted you. You gave us 30 days to get out. You didn't even bother to reach out to get our side of the story. Just an envelope on our door. The next day when I came to the office to ask how much we'd be owing by the move out day, you were welcoming and asked how my day was, BECAUSE YOU DIDN'T REALIZE THAT I WAS THE GUY YOU JUSY KICKED OUT. New management, not bothering to manage properly. We lived here so long. Enjoyed it until the guy upstairs arrived. I guess as he's new he's paying more rent, so he's the one you want to keep. So don't tell me to reach out to you now, and pretend that you're oh-so-concerned. You are not. People reading reviews can see through that.