I've been bringing my Prius here for routine maintenance for about four years. They always do a good job and make sensible recommendations. I do wish they accepted Amex, but that is what it is. read more

Fast great service only problem is they don't take American Express for payment, which makes absolutely no sense due to them being a big company. I understand small business owners not taking it due to interest, but Toyota not accepting it makes absolutely no sense anyway, I will be switching to a newToyota from here on out. Route 44 Toyota accepts it read more

I had a great experience working with Anthony at Bristol Toyota. He was wonderful to work with, extremely helpful, and provided excellent customer service from start to finish. He made the whole process easy and stress-free. If you're shopping at Bristol Toyota, ask for Anthony -- you won't be disappointed! read more

I purchased a 2025 Mazda Cx-30 today at Bristol Toyota. Both my salesman Juan and Jess in finance made the whole process run smoothly. Thank you very much! Donna read more

I bought a Toyota Camry in 2025. I had the best experience and I usually don't. The dealership is highly recommended in my opinion..

Not only the worst car dealership I've dealt with, but the worst business I've ever dealt with. They broke more things than they fixed on my truck, and their employee hit it while it was there - causing $4,000 in damage. They forced the employee to use his insurance and I can't get them to respond. Now I have no rear camera, no power mirrors and seats, no security system, etc. as they disconnected everything, and wrecked my truck. When I told Cory Ross, the Service Manager about all this, he said (and I quote) - "Tough! Sucks to be you!". Wow, I was floored. Stay far, far away from this place. Their awful reputation is well deserved. read more

STEER CLEAR DIRT BAG ALERT Drove 35 minutes one way to purchase the "NEW" Sequioa they had posted/ Contacted me about. Upon arriving the sales man "Juan" Proceeded to tell me the car was actually a Demo after me asking why there was 409 miles already on the vehicle. Upon further inspection I found body damage done to the car that they tried to hide from me. Being frustrated I asked for the manager to come outside and explain... upon him arriving he slipped and told me of more body damage done to the front. read more

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This place is a joke! My friend was returning her car in which they told her to bring the car back as they didn't want to pay on the lease anymore. They called and asked if we needed to get an appointment to speak with someone and was told "nah you're fine, just come in and we will take care of of you" Got there at 5:30 and the salesman that my friend dealt with had left 10 minutes before we got there. The salesman said "we will have someone take care of you".......3 HOURS LATER!!!!!!...."oh we didn't forget about you" Ummmm felt that way. Got to speak with someone in Finance who thought we were buying the car, when they said they were giving up the lease. He then says "oh why didn't they say that, this would have been quicker" Then a heavyset salesman tells us we are all set and we can leave. Ummmmmm no....we have money coming back cause we turned in the car. Goes and disappears for another 15 minutes. "Yup we can give you $1000 for it" I asked for something in writing and he said "its all taken care of via Toyota". Flash forward and we get the $800 check. They tell us "oh they had to take a hit on it due to the miles (there was only 15,000 on the car). Go to another dealership, someone who will treat you better and someone. All these people care about is money and not about the customer. read more

I would never have my cars serviced at this dealership. It's a rip off with bad customer service and wrong diagnosis. I took my car to another shop and ut costs 1/5th of what Bristol toyota would charge me! read more

I went to get a new vehicle. They did not have the vehicle i wanted. They told me I will the following week. I am not happy left a deposit and after a week and a day; no one followed up with me the status of the car. I called a week and 2 days later and was told that it fell through the cracks my transaction basically not worked on or couldn't get me the deal we agreed on. But nothing was done at that point. I am upset that no one followed up. And why take a deposit if you aren't gonna follow through. Biggest mistake they dropped the ball and giving me different excuses and stories. Long story short I got my refund. Feedback get your act together. Follow up with your clients; even though things aren't the way you wanted. Don't take deposit if you can't keep your end of the deal. Like any clients we have options to go somewhere else. I am an honest and hard working person and did not deserve this kind of service. You lost a good customer. I hope you work and improve customer service. And I do not want any type of deals with this dealership and do not want anyone to contact me about this issue... read more

Bought a used truck, sales guy was cocky,pushy and impatient. A week later a plastic shield was hanging under the truck. I brought it to the service department and they accused me of damaging the truck when I had only had it for a week and refused to replace the part. But they did zip tie it in place !!!! Wow !!!! $36,000 for a zip tie. They say they are different from other dealerships but they are the exact same. Service manager kept laughing everytime the Service rep kept going back to him after talking to me. Though they aren't technically responsible for the shield by law, I've only had the truck a week. They could have put a little more effort into the customer service than just a zip tie. Unreal... I also want to add that most likely the shield was no good before my purchase because I have only driven the truck on paved roads for a few days and not in any manner which would cause damage of this kind. The service manager brought me into the garage to look at the underneath of the truck. While it was on the lift and I started to look underneath the truck at other parts and he kept trying to distract me. So I wouldn't look at it and then ask me to come with him. Almost like he knew there were other things wrong. Which if there were other things wrong, I'm sure they already know about it. They're just trying to pass by the 60 day obligation. read more

Bristol Toyota - Car Dealers Near Me - Swansea, Massachusetts

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Just stopped in day after I purchased (leased) a 2024 RAV 4 prime to get help with trouble shooting a problem with syncing the volume controls on the wheel and dash with WYFI apps and programing. Was getting an error message stating "volume control paused". All other audio functions worked fine. Jared from service was quickly solicited by the service secretary at the desk and worked it out with me after about 5 to 10 minutes. Everything now in order. I would like to commend these employees in service for their accommodation and quickly addressing my concern. This is the fourth vehicle that we have purchased from Bristol Toyota. John Conte read more

Bad dealership. VERY BAD! Tried to sell me (2) shocks for $1,000.00. Failed to complete service work (how hard is it to inflate (4) tires all the same pressure? Did not need an oil change but they did it anyway. And this was AFTER the service writer and I agreed NOT to do this service at this time. Repeatedly and outright lied about repairs necessary to fix my car but never completed the diagnosis of the problem that I came to them with! I cannot believe how dishonest this company can be. I've been around cars for a very long time and know when I'm being swindled! read more

For anyone looking to buy a Toyota Highlander I have had a 2021 for the past couple years. While driving on the highway my front bumper fell off luckily not injuring other drivers that had to get out of the way quick or myself. To later find out there is a recall on front bumpers falling off. This has been going on for months and nothing done due to alleged testing to make sure it's fixed properly with no time frame to actually fix this (probability most cost effective over public safety) Toyota USA you have Vehicles on the road that are a public safety risk 3 years nothing done for this recall BE BETTER read more

Cabin air filter out of my truck we just got from Bristol Toyota. Supposedly they checked and checked oil and all the necessary filters on their used vehicles inspection. First my brakes now the cabin air filter. I don't think they check anything I had a curiosity oil change supposed to check everything out and rotate the tires. Than when you pick it up they lie to your face saying everything is fine . read more

Bristol Toyota - Cabin air filter - Car Dealers Near Me - Swansea, Massachusetts

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After they wouldn't cover an oil leak on my vehicle, they did an oil change since it was there (I usually do it myself). They lied on the service report saying, "customer states there is oil all over the engine." Really, I told them there was oil under the valve cover on the left side. Anyway, when I did my oil the next time, my plastic oil filter housing was put on so tight by them that it broke. I had to put the old oil back in and take it to Dartmouth Toyota. Bristol has played games with me in the past and I'm not sure why I ever went back. Now I'm really done there. read more

This place is horrible. Brought my vehicle that I purchased there for over $25k with a warranty for over $4k for a routine oil change. After coming to me with a $1700.00 bill of "suggested repairs" (tires, brakes) not to mention im a mechanic and did brakes and just did tires 3 wks prior at town fair tire. When i say hey the key fob dont work out of no where dude right away got on defense of dealership. "Well we have to look if other person have worked on this vehicle" I say "nope this is why i bring it here so warranty is good all the time". After waiting 3.5 hrs. After all that noise. They brought me someone else vehicle bill and deficiencies. How do these guys have a job. Ridiculous read more

On Saturday afternoon I was adding oil to our 2019 Avalon and accidentally dropped the oil cap into the engine compartment. After searching for an hour, I took the oil cap from my son-in-law's Camry put it on my Avalon and drove to Bristol Toyota. Long story short, the Service Supervisor took my car right in and removed the panel under the engine compartment and found the oil cap. He gave it to me and told me there would be no charge. I was in a bind since I need to use my car and Bristol Toyota's Service Department really came through. I will be a customer for life. Roy W. read more

Update to response: You are deceitful. I was told by the salesman to not worry about mileage if i would go into a new lease with your dealership that day. You inspected the car at the time and viewed the mileage - you agreed that you would wave the fees if i signed the line that day...Which i learned a very valuable lesson and is the entire point of this post - customers need to get everything from you in writing. And im sorry, but Toyota trying to get ahold of me is complete garbage. I never got one call from Toyota and i have 2 cars that I pay monthly on. If they wanted to reach me, they certainly could of. And thanks for "absorbing". "Lets move you into a new car, in a inflated market, so i can make $2K off you instead of $5K". You are unethical and I hope customers cruise right by this dealership and go to one that doesn't take advantage of returning customers. I expected this from Honda in the past, but thanks for the reminder that you are all unethical. Very unethical dealership. I turned in a Sienna lease to go into another Highlander lease after the salesman highlighted the option of moving up w/o getting hit with additional fees. I was told that I wouldn't need to worry about being over on mileage since I was going into another lease with Toyota. Fast forward 3 years (3 YEARS!) I get a call from collections that I owe Toyota $2600 for wear and tear & mileage on the car I turned in 3 years ago. Its one thing to tell me that i need to pay it up front before moving into the new lease - completely different to hide internal costs, and then hit the end consumer 3 years later by sending them to collections. Right before this unexpected bill, I just purchased my 4th new car from a Toyota dealership in Raynham and I'm let down that it may be my last. The only thing this Swansea dealership offered in order to right their wrong was to buy a new car and they would try to absorb the costs...I would highly recommend the Raynham dealership location over this one - I've turned in a lease the exact same way and wasn't taken advantage of like this. I certainly hope this was a mistake and you are not taking advantage of families like this. read more

Booked an appointment for 11 o'clock. Still here two hours later and being told your car will be ready in 10 minutes. Been told 10 minutes like two times. What's the point of making a appointment now I'm gonna be late picking my kids up from school won't come here again read more

One dreadful car shopping experience followed by another has been my experience whenever I purchase a vehicle - FINALLY a hands down positive experience! Here's what I enjoyed: no forceful sale, polite rather than aggressive conversation, a relatively small company (in terms of location/size, not vehicle options), and having someone genuinely interested in providing you, the customer, with the greatest experience. Jess B. was my salesperson and there is just too much to compliment. I would highly suggest anyone to ask for him personally, you'll have someone interested in helping you rather than just taking your money. And he's not the type of person to get your commitment and then suddenly become harder and harder to get in touch with whenever you need anything. Amazing guy! In terms of finance, Eric V. took care of me and we had a great interaction. Another instance of someone trying to get you your vehicle without any hassle, tricks, or other common annoyances. Again, if you have the option, Eric is your guy! Overall, I had an amazing experience, and adding a few accessories took no time at all to install. These guys will treat you right because they understand that we all work hard for our money. Give them a shot, I doubt you'll be disappointed! read more

Excellent service from really caring sales people. Great place to buy a car! Sales folks made the process very easy

Replaced my Alternator for $845 that wasn't needed. The invoice stated it was putting out 13.8 amps. A Toyota alternator in good working order puts out 13.8 amps, like most vehicles. Stay away. Always get at least 2 estimates. read more

I went to test drive and buy, at the end of the year, a Highlander. The salesperson chatted with the sales desk for a good five minutes before going to get the car. He then walked around the lot for 14 minutes before coming in and saying that the car he thought he had -- this is after he checked with the sales desk -- was not there, and they didn't have any for a test drive. I said I'd come back the next week. He said, "c'mon inside." Inside, rather than go to the desk, he said "the way we usually do it is, if you give us a down payment of $500, we'll get a car for you." So, no test drive possible. Fortunately, there are other dealers in the area. read more

This is my second Rav. Love dealing with Steve Axtell . He takes the time to make sure all your new car needs are met. The service department could use a little fine tuning but the dealer ship is moving to a brand new building in Seekonk. I'll add to this when it opens. I'm hoping the facility will off detailing and washing and vac cunning with a service. read more

Bristol Toyota - New 2015 Rav!! Love - Car Dealers Near Me - Swansea, Massachusetts

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My husband and I bought a Rav4 from Bristol Toyota in January 2021. Our salesman Jes B. was great. We were told by Bristol Toyota that in order for Bristol Toyota to get the title for the car we were getting rid of we would have to pay a fee upfront and we would be reimbursed the fee once Bristol Toyota received the title. Fast forward a year and I still have not been reimbursed after numerous phone calls. I have spoke to Keith Lincoln the general sales manager several times and just keep getting the run around from him. Keith Lincoln does not belong in his position if he is not going to work with the customer. I will never buy another vehicle from Bristol Toyota. read more

They do not honor appointment times. 3 hour WAIT TIME for a SCHEDULED oil change is OUTRAGEOUS. Manager always cries about not having enough workers to get things done on time. Maybe it's time for a new manager because we will never be back and we will never recommend Bristol Toyota for anything but worst dealership around. read more

I had my Toyota 4Runner inspected by Bristol Toyota a couple of years ago. I bought the 4Runner from Showcase Auto, which was nearby. Bristol Toyota was either incompetent or was covering for the Showcase auto because of some relationship. Bristol Toyota missed tons of problems with the SUV. I even asked directly questions related to rust and whether the SUV had any interior smell. Bristol Toyota was completely wrong on what they represented to me. If you going to get a car inspected, do not go to Bristol Toyota. read more

I will NEVER buy another Toyota from this dealership. I gave them a lot of the benefit of the doubt over the years, but here's some of their greatest hits. 1) Originally buying a car I had to deal with three different people because one of the salesmen were so pushy I got anxious and had to leave. 2) the service management team is a Joke. There's things for service that the mechanic working on your vehicle recommends, then there's things the service people want you to buy and upcharge you hours and hundreds of dollars unnecessarily. 3) It took 3 weeks for me to receive my title and owner information from them. I called several times every week and kept getting the run around. So long in fact I received a notice from RI DMV my license was going to be pulled because I hadn't finalized my registration/inspection. 4) They then charged me for the inspection and tried to again fear monger effect me into spending 700 dollars on unnecessary things, since it still passed inspection. (a month or so later I ended up being refunded for the inspection, but I still shouldn't ever have been charged). 5) Now, months later Toyota financial sends me a bill for another 300 saying, we paid your lease tax in RI and we want our money back. Absolutely insane. I tried reaching out to them but they pass the buck and say call Toyota financial. You know the hold time at Toyota Financial? 50 minutes. I will Never buy from them again. Update: Toyota has responded to my review and I find it kind of funny that rather than saying, hey sorry you had a bad experience let's get together and make it right (like a normal company does) they have tried to undermine my review by poking holes in it. Not that I would have heard them out at this point anyways, but I guess this was their attempt to try and save some face. So, here's a follow up that I don't even think you deserve bristol Toyota. If a vehicle does not pass inspection, then and only then are things "necessary" to be done. If something passes inspection, there's things that should be closely monitored, but they aren't, give us 700 dollars right now necessary. You know how I know that? Because if you passed a vehicle for inspection, and things were really that bad, the DMV would be all over your business for fraudulent approvals. You'd be liable for passing that car being out on the road. And that's not something you would approve unless you were sure it was fine. I had a follow up with a mechanic after the silly man tried to sell me 700 dollars for brakes, an engine filter and a rear wiper blade. My brakes did need to be done in another 4K miles (far from the dangerous nature I was told) and when it came time to do them my local mechanic charged me 400, and did the air filter for free because it was such a simple thing. As one final note, the only thing that could be commented on was my last complaint, everything before that was ignored and not addressed, lack of rebuttal is acknowledgment of fault and you've got plenty of fault Bristol Toyota. Don't go to a place where they treat customers like idiots, extort them for services that are not necessary, and try and fear monger them into giving them money. It's your money, it's your car, buy it or bring it to somewhere that respects you, this place sure doesn't. read more

I've had 3 leases over the years and always had a great experience with Toyota dealerships. Bristol Toyota is literally the worst Toyota dealership I have ever stepped foot in. The sales manager is subpar and that's me being nice. I'll take my business to Balise Toyota in Warwick. Response to dealers comments: First of all. Hi David! Nice to meet you David! I can finally put a name to the rude "professional" that could not bother to Introduce himself in person. Yet..somehow has all the time in world to defend his sorry excuse for a Toyota dealership on a negative review. Second of all. You know what they say about those who assume... The second offer was made before this review but your sales associate did not bother to respond to my email and you have assumed incorrectly, I have not visited Balise yet. The only reason the second offer was even made was because you had the exact vehicle I wanted. It was not based on your impeccable selling skills so don't pat yourself on the back just yet. Since you like side notes so much here's one for you: How about taking up some training on how to treat your customers? Then maybe you would have extra time to actually sell cars then spending all of the company dollars trying to save your bottom on these negative reviews. read more

I brought my car in for a service and was pleasantly surprised by how painless my experience was. In addition to that, the staff I encountered were very friendly and efficient. read more

Test drove a car with a very friendly and helpful salesman. He was super low pressure and patient with all my questions. The car had previously been recalled so I told him I wanted to do some quick research first. Emailed the next morning to say I was still interested in the car and if they could make a small concession on the price. The salesman I dealt with had the day off (which he told me about ahead of time), but we agreed that either himself or someone else would be available if I wanted to move forward. My email was bumped over to the internet sales department who told me "the internet price is usually the best price" and that I'd have to come down to the site to negotiate. This is a nonsense response. A salesperson telling you they can't get you a quote is the alpha and the omega of the dumbest things you can hear from a car dealership. Over the following 4 hours I tried to get someone to contact me to put down a deposit and when they finally responded it was to tell me that the car was already sold. I get half a dozen emails and phone calls a day from dealerships breathing down my neck just for inquiring about a car in a webform, and I can't get one decent response back in 4 hours of actively trying to buy a car. I had a weird vibe from the beginning with this place. When I first showed up the salesman went to get one of the internet people to introduce herself to me only to introduce me back to the exact same salesman. If the internet sales people have no authority and no clue what's happening then why does the whole operation bottleneck with them? Just proof positive that if it's not one thing it's another. If it's not some predatory sales guy pulling a bait and switch than it's a bureaucratic mess with some desk jockey in over his head screwing up your sale. Update: If you look below, you'll see the owner defending his position that the car had been sold "early that morning" and not while the staff was ignoring my attempts to buy the car. If that's the case, which one is it? 1) That the car was already off the market when the dealership was providing me with the VIN number and asking me to drive an hour to the dealership to negotiate on a car that was already sold? 2) That the car wasn't off the market when they were trying to lure me back to the dealership, but they sold it while they were actively ignoring me? 3) That the car was off the market but they couldn't keep track of it and sent me a VIN number and an invite to drive an hour to negotiate on a car that was already sold? Citizens of Yelp... Do ANY of these scenarios sound like a business that has its act together or values your time? You want the book report on the place look no further than the fact that they snubbed a guaranteed sale for 4 hours but rolled out the owner to defend a bad review, and take a parting shot at me that they got someone to agree to the TWO PERCENT price difference I had the nerve to ask about. Like I said. Typical. read more

Bought a 2017 Tacoma in November 2022 that they knew would not pass its vehicle inspection. Seems like they either are to incompetent to know or knew and just wanted to make the deal read more

Service fixxed the rav4 rattle.....so far so good!.....Assistant service manager Frank had to keep the car for a few days but did get it right......Phil T read more

brought a 2019 Camry with 11k miles on it. brought an extended, bumper to bumper warranty along with a prepaid service contract for oil changes. made an appointment due to hearing water sloshing around behind the dashboard. turns out the A/C drain became clogged and the water backup ruined the jute/insulation/carpet on the passenger side. was informed that this is not a Mechanical Issue and therefore not covered by the bumper to bumper extended warranty. was quoted $3,474! to repair the damage due to the A/C drain clog not being a mechanical issue - regardless of the bumper to bumper warranty purchased on the day of sale. The service department did clean out the drain free of charge, no idea how or why if it's not actually mechanical? Filed a complaint with Toyota America and am awaiting resolution. Received a call from Joanne at Bristol Toyota this morning reaffirming their denial of warranty repair. Was again told in the message to speak with my car insurance about maybe they'll cover the costs even though this "Mechanical" defect isn't an insurance issu,e. Called my insurance company this past Saturday and was told by the adjuster that, since this is a mechanical issue it wouldn't be covered. I believe my insurance company is correct and Bristol Toyota's Bumper to Bumper Extended Warranty is an overpriced SCAM. Don't buy a warranty (or anything else for that matter) from this franchise as the paper it's written on isn't worth using in a sanitary facility. read more

I dont have the best credit. But these guys blessed me with a beautiful car that will last the rest of my life with reasonable payments. Toyotas literally last forever and these guys at Bristol know exactly what they are doing when it comes to good deals and a reliable vehicle. The salesmen do what they can to relate to you and make u feel as comfortable as possible. These are good people read more

Ordered a new truck in February. The salesman Mike Domingos told me I could order exactly what I wanted and it would take3 months. Haven't heard anything in over 2 months. Emailed him and he told me 5 months. He said he told me that from the beginning. Lie number 1. As it turns out I can't order what I want because of allocations. Lie number 2. I was told by the sales manager that it had changed a month after my order. A simple phone call and an explanation would have been nice. Again , nothing from the saleman. I went back and got my refund. Underhanded sales tactics from this "salesman". DO NOT TRUST THIS DEALERSHIP! If I could give zero stars I would. read more

My Prius battery was drained and it was unclear if I needed a new one. Spoke to Elisa in Service and she was highly professional and friendly. She was ready to wait at the end of the day for me to bring if necessary. Turns out it was a Park problem and all is OK. Typically a dealership had a feel to it. This one felt good. Todd M. read more

Was shopping around for a newer vehicle for awhile. Wasn't having much luck. Until I went to Bristol Toyota. Not only did they have a great section of new and used pickups, I spoke with the best two sales people I've ever had the pleasure of speaking too. Salesman Jeff and Sales Manager Keith were extremely straight forward, honest, and took the time to explain and get me the best deal for my situation. Thanks again guys! I will be back for a new Tacoma sometime in the future! read more

The worst customer service I've ever received in my life. Keith Lincoln and Kayleigh should not be in any kind of customer service at all. Ever. I've never been so belittled and horribly treated before in my life. Avoid this place at all cost. I wish I could give it zero stars. read more