It was very easy to purchase my Bristol West insurance for my two new vehicles', I did it with "homeowners insurance." Agency in Encino. Dan Francke did an excellent job, he was very professional and attentive and fitted the exact insurance to my needs. Everything from start to finish was made so simple so I could choose the right insurance for my needs. Clear explanations, lots of patience, a much better price than anyone else, and easy to sort out. Very pleased. read more

Awful! You can't speak to your agent directly they outsource their calls and nobody has a clue what's going on with your policy. This caused me to pay an extra $120 when I canceled my policy because of all the miscommunication. Not worth it. read more

Bristol west is the WORST INSURANCE EVER! Trying to charge me for a month that I've already paid for! Worst service and policy ever! read more

Bristol west was my worst experience that I've ever had in my life. That would tell me that my vehicle was salvage. Bristol west are scammers. Their customer service needs improvement! read more

Worst instance ever . They'll deny your claim after several months of unnecessary investigations and will never respond to your emails , calls or messages hoping that you'll just give up . It's a nightmare insurance read more

Look in BBB they have over 1000 unresolved complaints. Don't sign up for automatic withdrawal! read more

Horrible company. All they do is deny responsibility for anything and hang up on you. If you don't call a lawyer, you'll get nowhere.

Horrible. just cancelled. they sent me a final notice about an incident 50 days ago that said they will send it to collections in 50 days. There was not even a first notice. I was unknowingly driving uninsured. I tell the customer service my problem and they are extremely unapologetic and all about just getting their money, which i have perfect debt payment history. I always pay my debts. I would not purposefully drive without insurance. read more

horrible insurance never go with them They never gave the service My DL was suspended because of them I have to pay the 150 fee Scam and fraud read more

I can't stop my insurance, I can't join the online chat, I can't stop my automatic payment, read more

Bristol West Insurance Group - I can't stop my insurance, I can't join the online chat, I can't stop my automatic payment, - Auto Insurance Near Me - Brea, California

This insurance is the worst of the worst! I recently was in a car accident where my car was totaled . It was not my fault. I had never been in an accident before so I called them because they were my insurance company. They have been treating me so terrible . They are rude , they refuse to help me , they are low balling me for my car that was totaled . I could go on and on. I am hiring an attorney first thing in the morning after weeks and weeks of the run around by them . Do not use this company. You will regret it when u really need it! read more

The worst insurance I ever had i came to bristol west due to another insurance company not taking me but jeez it was horrible high prices, never get an updated insurance card, doesn't update the app of your monthly payment, then cancels you for being short $10. You dont even get roadside assistance which we all know is expensive to pay out of pocket but now ive fought them twice about refunding us from canceling my policy and they just kept telling me the same thing whatever you do dont become a member of this company it is not worth it terrible customer service, no proper communication and whole lot of confusion between members and agents. read more

My policy premium has been increased twice in the last six months, and there was no notification at all. Worst insurance company ever read more

Bristol West Insurance Group - Transaction details - Auto Insurance Near Me - Brea, California

This company changed our monthly rate by $100 without informing us, would not cancel, processed payment anyway, and the reps don't speak good english !!!! My husband is still arguing on the phone to get a resolution.....this company has been a headache since day one.....DO NOT USE THEM. THERE SHOULD BE A ZERO RATING !!!!! read more

Fu*k Bristol West, stupid b*tch dude representative hung up. Claiming we have a cancelation fee. Our policy was only for 6 months and it's 6 months. The reviews and ratings are true. Stay away from b*tch a*s Bristol West. read more

Started me with over a $500 start up for the 1st month, then $313 monthly, tried calling CS to request policy down to liability, was on the phone for 30 minutes, then call disconnects, they send me a survey on my experience with the agent? Nobody called me back to complete my policy change request. Next day, I have tried calling three different times, and have been on hold for over 15 minutes every time! read more

Trying to get in contact with my specific agent is impossible the number is the company number and when I canceled I start getting calls from collections when I know I only pay monthly and don't owe them anything I really wish I never got their insurance they charged me 667 for a Nissan Altima read more

The worst insurance ever. They over charge and when you try to cancel your insurance they try to get money out of you for canceling it. The company is money hungry and needs to be shut down. read more

This company deserves zero stars. From the beginning, BW has been the most inconvenient, disorganized, shady insurance company I have ever patronized. . I spent an hour on the phone trying to resolve a charge dispute. They said I was not responsible and would contact me the next day. Instead, they sent me to collections. I canceled on the last day of August and after three interactions they still didn't close my policy but canceled it on September 12th for non-payment! Three interactions were ignored for nearly two weeks. Luckily, I never had to file a claim! They can't even run billing and customer service at the bare minimum, imagine how bad they would be at handling the actual claims process. Avoid this company, they're the business equivalent to three raccoons in a trench coat. read more

A very bad experience with Bristol West. I was trying to turn off my autopay to cancel my policy. However, they won't let me terminate my autopay. Hence, they charged me for another 6 months worth of policy. IT was a big amount, but no email confirmation was sent out to me. I realized the charges were made after my bank statement was released. I keep on asking the agents through calls or live chats but they were not helpful and rude as well. They kept on saying 24 hours to get my full refund back and to cancel my policy. It's been 2 days, still waiting for that 24 hours. Super disappointed at Bristol, I hope you can return my money soon. I can't wait to tell people not to choose Bristol. read more

DO NOT USE THIS COMPANY. I have had numerous horrible customer service experiences. They have cancelled my policy twice without notifying me due to errors on their end. Recently their online portal did not have an updated amount for my monthly payment. The payment I made was 10 short of the actual payment. I didn't find out until a week later that they had cancelled my policy. I have never been so frustrated with a company. Ever. read more

I would say this is the worst insurance I have ever had - lack of good and clear communication and point blank just take money every month and give minimal service! even though they now have thousands of dollars from me! read more

WORSE INSURENCE COMPANY EVER!!!! They basically scammed me. Down payment $500. Paid another $300 something for the month to start. Next month came, payment is due, I paid. I got an email saying payment didn't went through. My bank said it did. They end up canceling my insurance on the 17th. How TF my payment went through but now it's cancelled on the 17th?! Do not go with this insurance. Not only that I had endless phone calls from their "sister" company saying I didn't make the full down payment. The guy threatened me giving me an attitude saying they'll send me to collections. They said down payment is $700 something. On contract it did not say that at all! Tell me how the hell my insurance started if I didn't make the full down payment? They had my info and even the name of the agent I spoke with. Im thinking they prob give out info to another party to scam more money out of people. I had to check collections to make sure because the guy on the phone is was threatening me. I'm a single mom trying to make ends meet, struggling and end up with this bullsh*t. I emailed my agent and she never responded in regard to questions about these calls and down payment. Whatever you do, do not go with this is company. All they do is steal from the people. It's really a scam company that has a license to sell. Update: They are calling me for payments tf?!! Ya already cancel my policy after even though I paid for it. No call back no response in regards to the matter but want more money?!!!! JUST STAY TF AWAY FROM THIS Insurance!! read more

Bristol West Insurance Group - Payment went through but they cancelled my policy on the 17th. They then said I didn't make the full payment when this is autopay!!!!!! - Auto Insurance Near Me - Brea, California

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I wish I could give less than one star for this trash insurance company. They are the worst. They are part of Farmers Insurance group, and Farmers should be boycotted as well. They do everything possible to avoid paying out claims. Avoid at all costs. read more

These guys are shady. I paid for the first month of insurance to get my policy started, but it was very taxed for just liability only. I ended up finding cheaper insurance near the end of my first month, and I canceled the policy 3 days before the end of my first month that I had already paid for. Every other insurance company I've canceled policies on early refunds me for the time I'm not insured, and initially BristolWest said they would too. They sent me an email at first saying I'd be credited 29.83 for the days I'm not insured. But instead of getting a check in the mail for 29.83, they sent me a bill! I thought this has to be some kind of mistake, so I called and told them I had paid them for a full month but cancelled early, and that was supposed to be the money they were going to give me back. They responded by putting me on hold for a very long time and than said I still owed that from the first month. I said "How can that be? I had gotten the policy started because I paid up front for a full month already. It was an agreed upon amount for the first month. The policy wouldn't have been able to be started if I didn't pay the first month in full, that can't be right" They responded by putting me on hold for a long time again. When they got back to me the second time they said the money you owe is a cancelation fee. I responded "well that doesn't seem right, because I got told initially that I would be credited that exact amount, and when I purchased the policy over the phone initially I told them I might cancel and asked them if that would be ok. I was never told there was a cancelation fee" They said there was a cancelation fee of 25.00 dollars, and they'd send me the policy documents that had that written in it. I said, "That still doesn't make sense as to why I'd owe 29.83, because even after the 25.00 dollar fee getting imposing on me that no other car insurance company ever has, (and I never signed this agreement I believe) they'd still owe me 4.83." I told them they don't even have to pay me that, but there's no way I should owe them, and I asked them to review my bill down in the payments departments. They said they would, but now they are sending my bill to collections over 29.83 cents. This is a multi million dollar insurance company, and they're trying to con me out of this small amount of money. It's really ridiculous I should have to pay this or fight it, and they're actually taking it to this level. I am going to fight it out of principle at this point. I believe they probably swindle other people out of money they are rightfully owed on claims if they can't even pay out 4.83$, and drop this. They're big cooperate bullies that scam and swindle people who they believe can't fight! I believe the other reviews I'm seeing of all the other people they have scammed. I don't understand how companies like this are even legally able to stay in business. read more

This car insurance company has no idea what they are doing they mess up your papers and they over charge you on everything, they have no customer service and it is just straight up dog shit read more

This place is a joke! Been trying to get my correct VIN for 5 days and no answer. I would not recommend this place whatsoever. Clowns working here! read more

There quote was 3,619 for 6months. They tried to rip you off. I went to geico and progressive and they are way cheaper. I went with geico 1,788 for 6months. F*ck Bristol West read more

I was paying insurance on a van that a homeless woman lived in so she wouldn't lose the only roof she had. Bristol West canceled the policy without telling me and kept charging me for a year. When I went to cancel they didn't admit that I still had an account so I asked for supervisor, none available. I had to cancel through a dispute with the credit card company. read more

I have emailed several times about getting reimbusred for my % of the accident caused by a Bristol West client. (Kimberly Rodriguez Claims Representative, 714-672-1564), has yet to get back to me regarding this. I don't normally leave a bad review but its been way too long. Very poor customer service. read more

Word: Crooks! They will charge you for anything they can, and raise your insurance without any notification. They pull your credit score without you knowing, even after being with them for six months! They hope to find you below their standards, so they can increase your insurance premiums. It's underhanded, aiming to nickel-and-dime you in any way possible. They impose service charges consistently. Very crooked. Run! read more

Worst experience ever!!! Get hung up on, transferred all over the universe! I even had a Rep put me on mute, while she used foul language because she was struggling with the system. After 40 minutes, I hung up. She forgot I was on the phone and was cussing and complaining read more

Shady! The customer service reps lie. I received a Message stating that my autopay was turned off so I made a payment. Then the site "crashed" I couldn't see if my payment went through or anything. This was a week before my autopay was supposed to go through. Then the payment goes through and so does my autopay causing me to have a credit. I called and customer service apologized and said I would get my refund within 5 days and that they were having issues with many people getting double charges. No refund... 3 MONTHS LATER... they process a refund AND CHARGE ME A FEE FOR PAYING LATE THEN CANCEL MY POLICY. I immediately got better insurance as soon as I got the email about the refund and an hour later saw the email saying my payment was late. Tried multiple times to contact customer support but they outsource and no one knows anything! Horrible scam!!!! read more

Absolute crooked insurance company. Quotes one thing, bills another and if you call ANY number for help they just disconnect you or put you on hold. Try to cancel and they charge a fee and try to say they might not be able to do it for 3 business days and you may still get billed. They are taking advantage of those who have been foolish enough to make a claim on their tier one policy. Even charged me $50 to cancel, after I was charged a starting fee. Horrible. read more

Waste of hours of my time. I went through Insurify to Bristol West, on Saturday answered all their questions including Social Security number and Vin #'s for 2 vehicles. I was prepared to purchase the policy, but I got a message across my screen, Call this Number so I did, call center is closed call back during normal business hours. Call 3 times on Monday finally get through and had to go through the whole application process a third time and my $855.00 quote was now $1150. Wow not impressed! read more

Trash customer service. Getting charge $25 because i manually made my payment. If you pay your bill monthly they add in a $10 service charge which is not mentioned at all Avoid at all cost. Dont waist your money - farmers will sell their insurance because they cant sell it themselves. Worst customer service ive ever dealt with. read more

Lisa Ann worst experience ever with customer service this insurance is a scam and trash do not sign up for auto pay !! They love to take unnecessary money out of your account and not reimburse you ! It's so nasty !!!! read more

Went to the DMV to renew our registration and proof of insurance and our NAIC # was not in the data base for Bristol West insurance. Could not complete registration.... read more

One of Bristol West Insured hit my truck and sent me to the hospital. The Bristol West insured was found at fault. They have to date failed to return one phone call. Despite filing a claim a claim they failed to write estimate of the damages, Joanna VO a claims specialist lacks competence, integrity, professionalism, in addition she lacks the ability to care about People. Do not do business with this company. The parent company is Farmers. I have a property policy with Farmers and intend to cancel this policy due to the actions or lack of actions of Joanna Vo and the claims office of Bristol West. I have obtained the location of their office and intend to pay a personal visit. I will put an end to hiding behind voicemail. The bottom line do yourself a favor and do not do business with this company ever. They are like a Vacuum Cleaner They SUCK . Bud. B read more

if I could give 0 stars I would -automated payment on portal never pulled out of bank accoun but portal reflects payment was made -policies auto cancel with no one calling you -when you call you have to be charged a reinstatement fee -broker will take your payment but insurance company will say you still owe -you have to contact them as they say they call or email and nothing is ever noted or received. this company takes advantage of it's customers and once my driving record gets better I will never do business with them again read more