Worst travel experience ever, workers went on strike and we couldn't get our baggage. Also flight was delayed, and every worker gave different directions for missing a connection flight. Travel took literally a day longer than expected read more

SCARY! And RUDE employees!! NEVER AGAIN, choose another airline!! The planes are dirty and not very well taken care of. The plane we flew on was VERY noisy (landing gear), it scared a lot of people! Gate personnel were rude and disrespectful and showed no concern for others. read more

I have no quarrels with BA. I'm not a frequent international traveler so I don't have basis for comparison for other international airlines, however, I can tell you that they got us from point A to point B, on time, in one piece, with pretty decent airline food, individual TVs with new movie releases, pillows, blankets, and headphones plus free wine. read more

British Airways has gradually become a budget airline for short haul European routes. Similar to the established budget airlines Ryanair and Easyjet: - they now charge a fee of £15 to change your seats that are automatically pre-allocated during online check in - you need to board early in order to find space in the cabin to store hand luggage. Otherwise you risk the inconvenience & delay of having your hand luggage stored in the hold. Most people overpack hand luggage to avoid checked in luggage fees taking up the limited overhead luggage space on board - they allow 2 pieces of hand luggage but so does Ryanair - in flight meals are no longer served in Economy class; instead passengers are offered a choice of snack either a biscuit or packet of crisps So now the only difference between British Airways and the budget airlines is usually a higher airfare for which you gain an in flight beverage and a biscuit or packet of crisps! Oh and you can earn Avios points to collect towards another low budget flight! read more

I'm not sure why my fellow Americans are falling over themselves to lavish praise on British Airways (BA). Maybe it's just fashionable to prefer airlines from other countries. Maybe they hate U.S. airlines so much that they haven't flown with them for so long they didn't realize the British Airways experience was almost entirely like that of flying on United Airlines or some other crappy U.S. carrier. Accordingly, I'll give BA the same shitty 2 stars I'd give to most U.S. based carriers. I had an open-jaw ticket with BA from SFO to LHR on a Boeing 747-400, from Paris-CDG to LHR on an Airbus A319 and from LHR to SFO on what looked to be the same Boeing 747-400. Booking/Check-in/Pre-flight: Tickets, even open-jaw tickets, were easy enough to purchase on BA's website, linked to from Kayak.com. Unfortunately, like many other airlines, BA now charges extra to reserve an aisle or window seat at ahead of time. The baggage allowance is pretty standard, however a little research reveals an incredibly high extra baggage fee (£40 as opposed to $50 or 50€ on other carriers). Check-in at SFO and CDG was fine, and I was able to get a window seat on 2 of the 3 flights. Hard Product: I'm pretty sure I flew on the same Boeing 747-400 on the outbound and return trips, though I was unable to get the tail number. Travelling long-haul in World Traveller (economy class), I expected to be packed in tightly with about 400+ other hardy souls. BA's 747s give World Travellers 31" of seat pitch and 17.5" of seat width in a 3x4x3 configuration (the same as United Airlines' 747s, and 3 inches less pitch than Air China's 747s). Legroom in many seats is further decreased because of boxes containing the computers that run the in flight entertainment (see below). The seat itself was an old style cloth seat with an adjustable headrest that smelled of the backs of passengers past. It would soon smell like me as well because the cabin was swelteringly hot when we boarded in London on the way back. The captain did not turn on the air conditioning at all during the hour-long boarding process (lots of less-mobile old people with lots of carry-on baggage, and don't forget that the 747 is a big plane), or during the hour-long taxi and takeoff queue despite the 90 degree weather. Yeah, that plane started to smell like the gym I go to. BA now offers on demand in-flight entertainment (AVOD) which offers TV shows, news, movies and the ever-popular moving map. At least that's what I read in the inflight magazine. The AVOD system was busted for my half of the plane for both flights, and they were 5 weeks apart! As far as food goes, it was typical airline slop: mystery chicken on rice? Or was that mystery pork with pasta? The best example of this is the ice-cold, stale cheese on croissant sandwich offered for breakfast service. The vaunted free bar service came by a total of three times in 22 hours of 747 flight time and once on the short Paris to London hop. On the Airbus A319 flight from CDG to LHR, the seat was made of leather and was a little bit bigger. However, it was coming apart, and not just at the seams. Soft Product: This is supposedly where BA should shine, especially in comparison to the stiff organ bags at United Airlines. However, on the long haul flights, the flight attendants passed out the meals, eventually collected them, and then disappeared. My neighbor (whose AVOD was also nonfunctional) called a flight attendant to see if it could be fixed. Her reply was a brusque "No, I can't do anything." BA didn't even email to apologize. They did email me after booking my ticket to try to sell me an upgrade. This leaves me to believe that BA just doesn't care. If BA doesn't care, just like United, why should I pay more? read more

I'm a Continental Airlines girl. For a reason that is long and detailed and not necessary for this review, I flew British Airways roundtrip to my London vacation. I am so happy I did. Booking with BA was smooth and easy. Check-in was quick and thorough, and on the way back to the US, the attendant at check-in upgraded me to World Class seating, which is a hugely amazing upgrade from the regular coach seats (bigger seat, bigger television, foot rest for sleeping, nicer table, menu for food, better service, better movie selection, etc.). Boarding was prompt, as was take-off and landing. Landing was 45 minutes early for both flights. The flight attendants are wildly friendly and attentive. They are extremely perky and enthusiastic and truly care about their customers. I managed to sleep for three hours on the 8-hour flight back because of how at-ease I felt on the flight. When flying to Europe, I will now highly consider booking with British Airways. read more

When SAS somewhat jacked me due to the tube strike and not letting me on in time, British came to the rescue. Lady got me another ticket for way cheaper than a later SaAS flight. She also encouraged looking into a travel insurance case Great idea! I got in a couple hours late but i made it! read more

We traveled to Spain in Spetember, 2015. Had no problems going to Spain, but coming back is another story. Catching our return flight back to AZ, I had booked our return flight to go through Heathrow. BIG mistake. Boarding our flight in Barcelona, the ticket agent had let on a passenger and didn't take their ticket. The head count was off. OMG. We sat in the plane for 3 hours; First it was the ticket agent; Secondly, we missed the window for taking off and had to wait to have the airline submit a new flight plan; Lastly, we ended have to fly 30 minutes out of the normal flight plan because France would not let our plane cross it's border. GIVE ME A BREAK. So now we missed our connecting flight in London and had to wait in line to book a flight from London to Phoenix and the next one was the next day. So they booked us on a flight to Los Angeles and then to Phoenix. We left Heathrow and arrived in Los Angeles at 10:00 PM missing our connecting flight at 9:25 PM. We were given a food voucher and had to stay overnight at a hotel, But what good was the food voucher? Everything was closed after 10 PM. All that was left was Vending Machines. To top it off, our flight was scheduled to leave from LAX at 7:30 AM which means we had to get up at 4:30 AM to catch the shuttle to the airport at 5:30 AM. When we arrived in Phoenix, we had to track down out luggage. My wife's was there and mine was no where to be found. The next day, my luggage arrived at home and someone in either Heathrow or Phoenix had gone through and taken some of our souvenirs. Next time, it will be a direct flight from Barcelona to USA. read more

As group of four adults, we flew from LAX to LHR on our way to a 14 day cruise. We paid for first class tickets, which is supposed to give you priority luggage pick up. Arriving at London Heathrow, very comfortable flight and service on board. Our luggage was nowhere to be seen. We had checked four medium sized bags in LA 2 1/2 hours prior to our direct flight. departure. We were assured our bags were there but after waiting 3 hours with our transport car waiting, we were finally told they did not know where our bags were! They filled out our lost baggage form, we were treated like we did something wrong and were just adding to their work load. They told us our bags would be sent to our next port in two days. Well 9 DAY'S later, several emails and long waiting on the phone to BA, which cost quite a bit on the cruise ship. Only three of our four bags were sent to our ship! We were not far from London on our cruise, so I don't understand how our bags could be LOST for so long on a direct flight! We found the fourth bag just prior to our flight back home on day 14. We didn't get a reply from BA for compensation for clothing we had to buy until three months later. They refuse to pay for all the phone calls and emails we had to send them. Calls from the ship are over $7.00/min. One call was over 100 minutes long, just giving BA all the information they needed. Also, they will only compensate you for your itemized receipts, they refuse to pay our extra charges for our car waiting nor our prepaid excursion that we missed because they told us to wait for our luggage which ultimately was not found! Very poor service to frequent flyers. Luggage can be lost on any flight but the difference is in the customer service, which was non existent with BA. No loyalty on their part! Just be warned. read more

British Airways - I was happy to get pajamas on board; little did I know that I'd be wearing them for the next 9 days because BA lost our bags. - Airlines Near Me - West Drayton, XGL

If I could begin by giving British Airways 0 stars I would! I am writing this review today to express the sheer frustration that I had to endure from my most recent trip with British Airways. I paid for a non-stop flight from London Heathrow (LHR) to San Francisco International (SFO) Airport. It should of taken approximately 12 hours to complete but instead with British Airways it took me 3 days! BA re-routed me though Chicago. I have received zero compensation for this major delay. Due to this delay I also had to miss 2 days at work. When I was re-routed through Chicago, I discovered that BA also lost my checked luggage. They had no idea where it was. One BA rep told me that she believed it was still sitting at London Heathrow Airport! My connection from Chicago was with BA's partner airline United. Seeing as BA did not want to help me in finding my bag. I turned to United Airlines for help. I explained everything to the United Airlines representative and she thought it was atrocious how I was being treated by BA over the past 3 days. She decided to call BA directly herself to sort things out. To her amazement BA were so unhelpful and rude on the phone to her. When she hung up the phone with BA the United Airlines agent's exact words were "UNBELIVEABLE!" Thankfully she took matters into her own hands and called her own United Airlines crew and the baggage department at Chicago and after approximately an hour of phone calls she managed to find my bag and put it on the first fight out of Chicago to San Francisco that morning. She sincerely deserves a medal. When I got off my flight at SFO I went to baggage claim and I there was my bag waiting on me. British Airways has refused to issue any compensation to me. After all I paid for a non-stop flight from London to San Francisco which cost approx. $1100.00 and that is not what they provided! Instead I got a 3-hour scenic tour of airports! Horrible Airline with Horrible Customer Service. Avoid at all costs! read more

Flew from Dallas to London Heathrow plane was dirty, unclean. With trash from prior flights in seat pockets and food and grease on seats and folding tables. Staff were nice. We arrived safely. But we think the food served upset our tummies. Overall not a stellar experience. read more

I had an 8 day trip to London planned months in advance. To get there, I would first fly with Air Berlin and transfer at Tegel to British Airways. Unfortunately the transfer time was short and they must not have had the time to transfer my bag despite me having boarded the plane. After I arrived at Heathrow and realized my bag was lost, I filled out a report and left without being given any compensation. For the next 8 days, I became increasingly frustrated by the complete lack of efficiency and knowledge of how to do their jobs. It was not until the fifth day when the man I spoke with at the baggage tracing office even told me where my bag was. It turns out that my bag had been sitting at Tegel undisturbed for my entire trip. There had been no effort made to send it on a new flight. I had spent the first few days still hopeful and only buying bare minimum but by the fifth day I went out and bought all the things I should have bought on the very first day. I guess I just really didn't think an airline like British Airways would so blatantly not care. At all. At the end of my London trip I headed to Tegel for my 4 day trip to Berlin. Once there I was informed that the situation with my bag was not handled because no one would accept responsibility for dealing with the bags and sending them forward to their owners. So while I was crying by myself from sheer anger and frustration, they were literally doing nothing. I have been trying to send the Baggage Compensation Form for the past week. Unfortunately, every time I try and fill it out, an error box appears at the top without any clue as to WHAT was filled out incorrectly (though to the best of my knowledge it is all correct). Every time I have attempted to call Customer Relations they have hung up on me! I sent Customer Relations an email and they put me on their long line of complaints. It is impossible to get in touch with anyone on their side and when I have had the joy of hearing someone on the other side I was met with impatience, ambivalence and downright rudeness (one operator very snarkily told me to calm down despite me having been separated from my baggage for over half my trip). At this point, British Airways will have ruined my trip, forced me to buy necessary clothing, toiletries and other necessities that would have otherwise been unneccessary had I had my bag and now I'm pretty sure I won't be able to send the Compensation Form because I can't get in touch with Customer Relations. read more

Planes, trains and automobiles. There is no other way to see the world than using some method of mass transportation, thankfully British Airways made this less desirable part of travel more bearable. Friendly staff and efficient practices made these really, really long flights more than bearable. Having experienced my share of delays and issues with US airlines it was refreshing to know some people still recognize the meaning of "flying the friendly skies". Thanks BA for getting me to my destinations aggravation free! read more

This review is based on our experience in 2007 while flying BA to and from London. More recent reviews for BA may reflect that the airline may have made necessary changes in the way it conducts business. In 2007, Wall Street Journal wrote a caustic article about BA's horrendous reputation for losing luggage, exceeding other air carriers as well as the lack of customer support to deal with their service problems. Our flight to London was insufferable. The seats were so cramped and crowded and the ventilation was not working properly, it felt as the cabin was over 100 degrees. Imagine flying and sweating like that for hours until the air conditioning kicked in. Our party all felt nauseous by the time the plane landed and my legs were numb. Even our kid said it was the worse 16 hours of his life because of the nausea. There are small screen TVs in front of you and you can track the flight the entire trip to see how far you've traveled, where the plane currently is located in flight and the time until arrival at your destination. Our flight home was better but my luggage was the only one which didn't make it back to SFO with us. It took another week with several phone calls back and forth, no return phone calls, and their useless website which was never updated in terms of tracking the status of your lost luggage before my smelly luggage finally arrived home. My luggage literally smelled, like wet laundry sitting in the washer for a week that someone forgot to dry. At one point, they told me my luggage had arrived at SFO, only to be told later they really didn't know where it was. I'm not looking forward to flying BA if I ever return to UK again. read more

As I reviewed on the US side of BA, I will never fly on BA again.NEVEEEEEEERRRRR. It's not the service I hate, but their One World BS rules are so dumb when it comes to transatlantic flight. You can't get AA mile if you fly on BA. You can't get BA mile if you fly on AA. Whaaaat? So I called and emailed after my trip, same response on both sides. If you want AA mile, fly AA. BA CS was kind enough that they didn't give rats **s about my future flight and hang up on me. Hmm, I guess BA doesn't care about my corporate travel program and my clients. Fly VA! read more

Sorry Airlines!! I had the worst experience of my life and I will ensure that my friends and family never suffer. BA is a joke. I booked my flight 2 months ahead and had everything sorted out yet on the final day they say that out of 2 tickets I booked one is stand by and my online check in is no longer valid so I was dumped in last row ..what the fun... The crew was so unfriendly, that guy was yelling, ignoring or were servicing the food as if he was doing it for free. I've paid $1500 do you know what is courtesy ? Hospitality and customer service. Upon getting down, I had 1 hr to catch hyd flight, their ground staff had no clue on what they were doing. They took us in some short route to the gate and boooom the flight is gone, I was shocked and the response is "Sorry, you are late", what the fun.. I was with your staff. ..you guys are insane. . Then more drama, they rebooked us via 2 more hops, they threw a #10 pound token and didn't honor request for a good seat. Staff were constantly saying "Sorry, we can't help". I lost 12 hrs of travel because their staff lack coordination and you are giving me these peanuts to spend time ? We spent 6 hrs in the dirty airport and eventually got off. In flight the entertainment system were not working, so another sorry. Flight was delayed 20 min as one crew of the members was missing so another sorry. You didn't honor a customer with your ground staff and flew away but you kept the flight on hold for 20 min. .. Finally another sorry. . Their alliance flight was another horrible story without entertainment system and I was thanking God for reaching home. Now, it's my turn to give it back. I will ensure that none of my closed one go through this. I manage a large travel system for an iT giant, I will recommend that my firm no longer book BA which usually spend $5M on travel. In one line, they are sorry airline and won't value your time, business and nothing. read more

This was the most ridiculous BS experience I've ever had!!!! I have been checking flight prices from Los Angeles to Edinburgh for months. Yesterday, the flight prices were super low when I checked them in the afternoon. After making sure every one else in my group was good to go with purchasing now, I went back online using a different computer to book the flights. The tickets were the exact same price. By the time I got to the end of the booking process and put in my info to pay for the tickets, I got an error message to call British Airways. It was 9pm PST and they were closed. I called first thing this morning and they told me that price is no longer available?!?!?! I demanded to speak to a manager and he tried to say that their prices can change even when you've been given a price and you are in the booking process!!!! HOW IS THIS OK?????? This is bull$hit!!!!! read more

Vile. The workers in heathrow are disgustingly rude and obnoxious. **On board attendants are sweet tho! So give them credit.*** Anyway....while I understand them being totally disgruntled with their jobs bc that airline in that airport is a shit show, I don't appreciate the passive aggressive, snot nosed attitude they have towards the passengers. Won't be using that airline again. I'm sure they won't miss just mine and my family's money..but maybe if someone else reads this review they won't use them also. read more

I hate flying but their planes make me feel safe and the long treks manageable with all their entertainment options. Our plane from Toronto to London, had personal tv's with tons of movies(watched The Town twice) and a bunch of funky music(Listened to Bounce by Calvin Harris at least 50 times, I'm over it) And I'm assuming the seats are extremely comfortable since the wife fell asleep before we even took off(thanks for keeping me company for six hours lol) I"m surprised by the reviews complaining about the quality of the plane and service, I find them to be quite clean and staff very friendly. I had at least ten wines and didn't get a dirty look once! I'd give them a five but due to a delay we missed our transfer(stupid me put toothpaste and cologne in my carry on, woops). What should take five minutes to fix at their customer service booth took over an hour because for some reason they employ two people at a booth that should have 7 employees. So instead of being on the next transfer out, we were stuck in a god awful line for an hour which caused us to be on a plane two hours later! I found this completely unacceptable and the fact that their lack of staffing caused us to miss the next transfer is almost unforgivable. However, their planes are awesome! Would definitely use them again, hopefully no delays. read more

No complaints as far as service go at all. Food was hit or miss. I had the beef filet which was surprisingly good for airplane food. Their tea time sandwiches left a lot to be desired. Service was great and the flight attendants were polite, friendly and helpful. The planes could definitely stand a rehab in my opinion. With the competition of Virgin Atlantic and American Airlines the business class seats are definitely showing their age. My husband and I were seating at the top of the plane in the seats facing one another. I like the fact that with the divider down, we could talk easily. However, every time he moved I thought my drinks would spill. Also, there isn't many nooks and crannies to store stuff in if you are in an isle seat (again talking about seats in the top of the plane). When we took off I was lucky to be flipping through a London newspaper because all of a sudden about 1/4 cup of water rained down on me then continued to drip. The flight attendant said this was caused by the condensation from the air conditioner? He was very helpful and even brought me a new paper to read. Would definitely fly again but if all things are equal (meaning price) I'd probably prefer the new AA planes with the BA Lounges. When flying BC, the lounge access really is top notch compared to AA which completely sucks. read more

They need a major make over. They also need a staff makeover - the local gentry they hire is very complex and there was an overall dark appearance. Furthermore randomly selecting white people for additional security checks is pointless. read more

When you pay TOP dollar for a transatlantic flight it should not be delayed for hours and hours! They gave very little information other then mechanical problems. I had to switch buildings and take a train to only find out it is going to be even later. When I asked politely when are we really going to leave I got a very rude person. You costumer service is terrible too. Totally unacceptable !!! read more

I have never flown British Airways before but was honestly quite pleasantly surprised. For my 2017 vacation, I took my usual United to Japan, but the meal was truly horrible in economy class. For British Airways, the food is quite decent in comparison to other airlines in 2018. I had curry with rice, bread, smooth chocolate mousse, and salad with vinaigrette dressing. Everything tasted wonderful. The seat is also much bigger than United's with plenty of stretching area. The movie screens are more updated and clear (not broken like some United's). Overall, I have to say this airline does deserve a seat in the top 10 based on the latest ranking of airlines. Needless to say, we arrived at London without issue but with slight delay of 20 minutes. Overall, I would say the trip was great on British Airways and highly recommend. read more

The BEST customer service of any airline. Iberia lost my bags prior to connecting to a BA flight and the agents of British air were amazingly friendly. They even gave me a little overnight bag with a t-shirt and toiletries b/c I had nothing to sleep in. They traced my bag and kept me updated on the whereabouts until it was delivered. Flying with them was also a pleasure. The flight attendants were lovely. The meal was tasty and drinks were free! Wish they flew more places I travel b/c I would def fly them as much as possible. read more

The soups and pastas are great. The layout need more power ports/charging stations. Full stocked bar(free) and a espresso bar. The fruit and salad bar is very fresh, and the bathrooms are very clean. This is a great place to hang out if u have a hour or two. read more

Just did JFK-Heathrow this morning with BA. Not an impressive experience, and below the standards of competing European airlines like SAS, Lufthansa, etc. The machine, BA 182 was old and not well kept, and the breakfast consisted of the most dry croissant I've ever seen. Happy that I'm not French - could have caused a heart attack! Service was nice, though. read more

Having travelled first class on American Airlines, Delta, Virgin Atlantic and Continental Airlines from the USA to England, British Airways first class service missed the mark when compared to American. First, the airport check-in experience. British airways first class check-in service at Miami International Airport could not be any different than any economy class check-in service of any major airline. The only difference was a dirty, old and small red carpet. The line for first class check-in was used by all classes of travel!!! We were advised to "enjoy" the hospitality of their "first class lounge" that turned out to be an old American Airlines Admiral club that was shared with business class passengers as well as several other airlines. There were two soft drink stations and if you needed a stronger drink you had to ask a waitress for it for a fee. Choices were very limited. Boarding the aircraft was basically a free for all. Announcements were made for first class passengers to board followed by club world..etc, but no one was ensuring that the process was being followed. On board the service was not getting any better. We had to ask for our immigration and customs forms as well as menus and newspapers. They had a good menu but there was only one available appetizer out of three and just two main dishes out of four!! The staff wanted to serve quickly, as if they needed to be somewhere else. We had to repeatedly ask for refills for water and wine. My recommendations fly American first class. read more

Dear Madam or Sir, I am appalled at the way I have been treated by your airline. It is unconscionable that you would treat any human being like this. I was booked on a return flight - LHR-AMS-LHR. I flew the first leg and arrived in Amsterdam without any issues. While in Amsterdam I got violently ill, to the point that the hotel kindly rebooked my room to extend for a night and called a doctor on my behalf. I had my assistant call the airline and was informed that with a doctor's note it would not be a problem to rebook. This is a flat out lie! I then emailed the doctors note to the appropriate email address. I then proceeded to call the airline the next day whilst on the way to the airport. I was feeling OK to travel, but not great. I was put on hold for OVER two hours, at international rates I might add. This is where my nightmare began. I was called a liar by your representative, who told me that as there is no verified proof of a doctor's note, not only could he not do anything for me, I would have to buy a full priced ticket. This is astonishing. I had the confirmation email of receipt of the doctor's note, but was told that the ticket would not be able to be rebooked until the doctor's note was confirmed which would take 7 - 10 days. So there I am stuck in Amsterdam, not feeling well, being called a liar and having to pay full fare for my ticket. I proceeded to try to book a ticket on your website, which would not allow me to buy a ticket, so I went to the counter at the Amsterdam airport and purchased a full fare ticket. I am now being told that as I did not wait for the ticket rebooking, that I am not due any compensation. So to recap, it is clear the British Airways not only does not care about their passengers, but the airline is not equipped to handle anyone getting ill whilst flying your airline! I have now spent another two hours on the phone with various customer reps and supervisors who have kept me on hold, but also have been of no help whatsoever. Noone should be treated the way that I was treated. Noone who is ill should have to suffer through what I did in Amsterdam. I am truly shocked at the treatment I have recieved and the way I have been treated by your airline. I am US based, a 1K member and a Million Miler on United. I fly a lot. I have been delayed, bumped, rebooked, missed flights, had to stay the night in connecting cities, and never in my entire life have I been mistreated so. Yours in disgust and amazement, read more

500th reviews ... one of my favorite airlines, I know, I know. I have flown several times on BA to/through/from London and I never had a problem with them. I think it helps that fact that I am a AA Platinum/Oneworld Sapphire member too so I don't pay for my 2 checked bags, I get to select decent seats at time of booking and I usually get the good seats. Not perfect though, I have to remind them that I don't have to pay for bags and I usually get higher bag allowances as well when I check in. Never had an upgrade on them and sometimes to forget to tag my checked bags Priority, which becomes a long wait on the end of international flights sometimes waiting for my bag. Their food options on international flights are actually not bad, they offer tea and sandwiches. And because the flavor combinations to me are not the old usual American flavors it is a good change of pace. They give everyone a toothbrush, toothpaste, headphone amenities set so you can go brush your dirty nasty teeth and get rid of that bad breath before you land. Every seat on international flights have a their individual TVs and the movies on it are actually pretty new, so if you travel a lot and missed some movies you can catch up. Their flight attendants were really friendly because somehow I m always asleep when the duty-free cart passes buy when I want to buy something, so I have to go to them to buy things but they were really cool about it. If they were not able to locate it immediately they took down my seat number and came to me with the goods before we landed. Their within Europe flights aren't that much different than US domestic flights actually, planes were that new or that clean, no TVs, a drink or two and that's it. Hook a brother up with an upgrade or something, flying from Kiev to London is not a short flight. I have to say their Lounges are pretty well equipped, here at LHR there are plenty of lounges spread throughout the different terminals. The one in the international side of Terminal 5 is the best by far. read more

This is a review for Giles, the Customer Service Executive of British Airways at London Heathrow airport that on March 14th, 2015 turned a very bad experience with my denied boarding on an Air New Zealand flight to a great customer service experience with my substitute flight British Airways. I was supposed to fly VCE-LHR-LAX with BA and ANZ. When my connecting flight arrived at LHR, I was denied boarding by Air New Zealand because apparently I had not checked in, which I consider to be their lame excuse because I had an assigned seat and my luggage had already been checked in to LAX before I boarded my connecting flight in VCE. I was very upset but Giles went above and beyond to help me: he booked an hotel room for the night, arranged for my meals and transportation and re-booked me on a flight with BE the morning after. He had very polite manners and it really felt like he cared. This kind of service gained BA a very loyal customer from now on and I will definitely favor BA on all my next flights. read more

I don't often get to fly BA. Actually, I've never personally paid to fly BA. But I do get to use them on press trips and things every now and again. And I like them muchly. Flights on BA are more fun. Although let's bear in mind that I'm used to the likes of Ryanair (and once, a hellish experience on Ethiopian Airlines which will never be talked about). BA is a marked improvement on this. The only thing I don't like? They've stopped serving food on shorthaul flights. Well, they offer a 'light snack'. Their idea of a light snack is a pack of pretzel like things. With a very large gin and tonic, it's the easiest way to get me utterly trollied on the way to Norway. It's the easiest way to make me talk to strangers, and when we arrive at the hotel at nearly midnight, it's the easiest way to make me grouchy and hungry. I'd rather they charged for food instead of starving us, or at least be clear about what a 'light snack' actually is. But, I love them. I absolutely love flying with BA. So they get all the stars. Except that last one, because I do need something other than ice and tonic with my gin. read more

I don't know why I bother with this airline, despite having risen through the loyalty tiers over the last 15 years they never fail to let me down. A recent long haul business trip in First was a laughingstock, no pyjamas, food offering beyond poor, cabin crew who ramped the heat up so you would fall asleep (didn't work by the way, we all complained we couldn't breath) I know, first world problems but if your paying for a service you should expect to get it, BA hang their hat on being the best, faaaaaaar from it, BA management should fly Etihad, Emirates, Singapore or Cathay Pacific if they want to see how it's done read more

British Air people friendly, business friendly, I definitely think they ARE FAILING !!! Flying Club World in one of their older 747 models upstairs, which is supposed to be quite ... but has numerous children crying and all passengers (except parents complaining). No warning, no protection and no separation ... being a father of three I certainly understand traveling with kids, but not at the jeopardy of business customers who only get the flight to test. read more

I fly BA a lot, given that I live in the UK; most of my flights are to Austria or America though, so my choice is always their domestic airlines versus BA. I have to say, when I get the chance to fly Austrian I will always choose it over BA because the quality of service just towers over BA's. So does the food and the space in terms of leg room. The biggest issue I have with BA however is the fact that there always seems to be another strike on the horizon and I feel I cannot fully trust that BA will indeed be flying. That is what makes other carriers a safer choice, even if they are less nice (such as most of the American carriers are) - at the end of the day, what matters to me is that I get there: that's the bottom line! read more

BA finally repaid me for my damaged baggage, 7 weeks later. It was a pleasant surprise since I had written it off as a lost cause. Still I appreciate the effort; it would suggest they value my business. I'll probably fly with them again. read more

Recently I traveled British Airways for my vacation in Europe. We were seated in a three row seats. They were kind of crampy not enough leg room and they show signs of wear and tear. It is what it is unless you travel Business of First Class. That being said, the meals were plenty. The first round was coffee, tea or cold refreshments. Second round a simple, but tasty Diner of Chicken curry, salad, bread, chocolate mousse and a bottle of water. Third round, a chicken sandwich on flat bread our flight was on time, luggage (seal, signed and delivered). The eagle landed without a hitch. WELCOME TO THE USA. read more

I know traveling can be unpredictable but when you pay extra for a specific seat you expect to get that seat. I chose British Airways because I believed in their customer service. I am so disappointed that my HONEYMOON is starting out with 2 hour phone calls to BRITISH AIRWAYS and no solution yet. read more

TERRIBLE!!!! We were flying roundtrip from London to Dublin and eventhough their website clearly states that they allow military to have checked bags free of charge, they insisted on charging for our 1 checked bag. My husband had ID military ID and documentation and they still refused to honor their policy. I have even tried to dispute it through our credit card company but BA continues to stand-by their charge. And to top it off, they wouldn't even let us sit together, on our honeymoon, unless we paid another $50 EACH way. Thanks for nothing BA, I wont be back again. read more

Stranded in London for 3 full days from June 10-12 with no luggage thanks to an IT failure at BA. Customer service was horrific and I never plan to travel on BA again. read more

I tried booking seats for my 65 year old parents when the check in opened online but the system was down. Then at mumbai airport the representative said that at Heathrow they will give you your seats which will be together. They land at Heathrow Only to know that the seats are one behind the other. Why am I spending money if I don't want them to travel together? Why book months in advance for this BS! My parents share their food, give each other medicines. How inconsiderate. And FYI they are always the first to reach the airport for check in so it's not like they were delayed! read more