Probably the most incompetent workers for an airline ive ever flown with. Not only would the stewardess on my denver to london flight not repeat what they had for food, but i got to London with more than enough time to get to my connection, the plane stayed on the taxi way for 30 mins longer than necessary for no real reason, and then even though my next flight (9:45am) was delayed over an hour, i couldnt get through security because the departure time was within 40 mins of the time i got there (due to their incompetence in getting to the gate) and nobody would make an exception so i was forced to stand in an hour long line to get rebooked, (thus also missing the next scheduled flight) and they gave me a ticket on the 2:05 confirmed, and standby on the 12:55 flight. The ticket for the 2:05 flight didnt work to get through security so i had to wait another 30 mins for a human to help me through and get another boarding pass, then i went to the gate for the 12:55 and they let other standby passengers who missed their 11:00 flight on (not thats later than my originally scheduled flight) but i didnt get through on standby. And then when i got to board the 2:05 flight once again the new boarding pass didnt work. I will never fly with this airline again or through heathrow. These people are absolutely incompetent. read more

BA is a great airline, and the perfect choice for long haul flights when the carrier seems to matter so much more. They are very efficient, polite, have great service and good food. Everything you could ask for, and maybe a couple more. The business class is truly spectacular. I was upgraded on a lucky streak, and still relish the thought of the luxurious bed that my seat converted into, with a TV panel just above for my viewing pleasure. Of course I was playing with the controls for a while trying to figure it out, which caused my seat to buck up and down like in a comedy movie. That got a few looks. read more

British Airways - Airlines Near Me - West Drayton, XGL

I recently flew on British Airways' LHR (London Heathrow) to FCO (Rome Fiumicino) route Economy Class. The plane was an Airbus A320, which is a fairly medium-sized plane. I thought it was a pretty good flight, despite the delay that lasted more than an hour. Although I was really disappointed, I kind of appreciated the customer service a little bit because the staff was very straightforward and honest. I would leave London in the early afternoon and arrive to Rome in the late afternoon/early evening. The flight was about 3 hours. As for the flight itself, I experienced almost no turbulence until the plane started to fly over the Alps and over the Western coast of Italy. However, it was only one small violent session. The plane also flew over Paris, and I got a really good glimpse of the city and I could barely see the Arc de Triomphe and the Eiffel Tower. I thought I had some of the tastiest food on the flight. It was a sandwich that consisted of turkey, stuffing, cranberry chutney, and bacon mayonnaise on a semolina roll. The bread was so chewy and fluffy, the turkey was fairly fresh, and I liked the the cranberry chutney. Best of all, it was included in the flight and I did not have to pay for it. This is probably the shortest flight in which I did not have to pay for food and drinks. One convenient feature they had was that they consistently showed the estimated time of arrival and where the plane was on the map on the TV screens that were on the ceiling of the cabin. I have not seen that feature yet on many airlines, especially on short flights. Overall, I think this airline is a pretty good alternative to the low-cost carriers that are really popular throughout Europe even though their fares may be a little more expensive. The most important thing they probably need to do is reduce the number of delays, because that route was one of the few British Airways flights in Heathrow Terminal 5 that was delayed. If British Airways could give me a great deal from London to any city in Europe, I may turn to them again. read more

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BA0057 on 3/23/18. Rude, discriminatory, horrible inflight customer service. Flight attendant "manager," heavier white female in early 30s, kicked me out of my seat last minute for no reason. Flight attendant ripped up my boarding pass (aisle seat which I selected and paid for) and issued me a middle seat next to screaming babies. Unheard of. Even passengers around me were riled up, confused, and apologized to me. It was my first time flying British Air, so I don't have status. But it doesn't give the right for the airline to treat you like dirt. I've been to 20+ countries, fly multiple times each year, and never had this shitty of an experience. I understand that the flight attendant doesn't represent BA as a whole though my first leg was terrible (attendant never offered me a beverage, only offered to the man next to me). I've sent a complaint through the website which will not result in anything substantial. read more

Garbage airline!! Flew the "new" LHR to Nashville nonstop flight. Horrible aircraft, must be the oldest I. The fleet. Onboard entertainment system is lame, horrible movies, old TV programs, poor audio, etc.. The worst is the food!! They "ran out" of one dish, told us all they had was some nasty chicken, red sauce and potatoes. Who makes this crap??!! Asked for a simple soda three times. Then for "lunch" we got a smoked salmon with cucumber sandwich. Not everyone eats fish! No options, tasted AWFUL. If you're going to overcharge your customers at least make sure the aircraft is large, clean and has plenty of food. Will never fly this garbage carrier again. Their greed to expand to American cities is disgusting. read more

Do not use this airline. They have the worst refund policy. I paid $886.58 and asked for a refund due to personal reasons. They offered a $147.68 tax refund. I disputed their charge through my bank account. A month later they made an unauthorized charge of $738.90. read more

I flew BA from PDX-LHR on their seriously outdated 788 with the yin-yang business class seat configuration which was just awful. The seat was old and won, the armrest was wobbling and the TV monitor would not stay in place. It's their soft product that impressed me. My meal was excellent, I ordered the beef tenderloin which was cooked past med-rare but I didn't care cause it was so tender and flavorful. The flight attendants were so lovely, they constantly checked on me and topped up my champagne all while wearing a genuine smile on their faces. On my flight from MAD-LHR in business, again the flight attendants were just fantastic, they hustled and served all pax efficiently, constantly offering top up of drinks and the food was also wonderful. I read so may bad reviews about BA's inflight service, maybe I lucked out on both flights with a good crew???? I don't know but what I have experienced was wonderful. I would definitely fly with them again but only if they retrofit the 788 with Club Suites. read more

I currently fly to South Africa twice a year from San Diego on business, and I have done so for the last 10 years. I first started flying with Delta and then switched over the last 4 years British Airways, joining their mileage program and started looking forward to some of the benefits that come with moving up there tier levels. 2 years ago I made it to the bronze and started receiving some of the benefits which was which were pretty nice. But when travel schedule change by a week to South Africa, I found out that I had lost my status a week before my schedule travel. Very disappointing especially thinking that I now have to wait another couple years before I get to that to level again. I think it's time to fly Delta, and their rewards program. I'm very disappointed in the national traveller! read more

I am not even lying when I say I would rather sit in a pile of my own sweat on a hot Texas day than fly British airways, not just specifically British airways but also go to Heathrow airport. The quality of people they hire is as incompetent as a squirrel; never mind, I take that back because squirrels have a higher IQ. On a flight with my brother, he was asleep, and we were going through some turbulence, and the flight attendant said he needed to put his seat belt on. I kindly offered to buckle it for my peacefully sleeping brother, but I was met with a firm no. The no was followed by the flight attendant violently shaking my sleeping brother awake when I could've easily put it on for him. Please have a little sympathy for this flight attendant because he didn't seem to have fully functioning brain capabilities. His demeanor can only be described as the child of a gremlin and an ogre from hell. Continuing on with this flight of a lifetime, I was finally able to get some sleep but found myself being woken up by the same pleasant man that woke up my brother, except I found myself hit by the drink cart. I commemorate my bruise to him because, well, he hit me with the drink cart. The bruise was named "Polyphemus" after a cyclops from Greek mythology. If society was dependent on the people who British airlines hire, then either there is going to be another world war, or the world is simply going to end. These humans have a distaste for their job and merely seem unhappy to be there without even trying to act as they are; I recommend some sort of acting class, but I'm not really sure what that could do for a bunch of lackadaisical and unmotivated people. The landing was a whole different situation; it was so abrupt and violent, similar to the shaking of my brother, that I clapped not because I had arrived at my destination but, in fact, for still being alive. A quote from my elderly mother states, "I believe my spleen to be bruised.". In conclusion, not only would I rather sit in a pile of my own sweat, but I would also rather be trapped on a deserted island with no food, water, or any other life form for eternity than fly British airways. read more

We flew this airline to Rome and we sat on the plane for 2.5 hours. so the delay made everything go wrong, our connecting flight was cancelled, so we had to take another airline to Italia. So our luggage was missing for 3 days and then once they found it we had to go get from the airport. We are not ready to go home and British airline can't find out payment so they decided to cancel our business reservations and give us economy seats. My entire family is scattered throughout the plane in the freaking middle of the seats for 11 hours. We paid for business class and now I have to sit in the middle seat for 11 hours. I need a lot of patience because I'm fuming with anger with this airline. It all went went since the beginning of our trip. This airline gets zero starts......: read more

British Airways feels like 2 different organizations depending on the departments/groups that you interact with. Pros: In-flight crew - Our World Traveler and Club World experiences had staff constantly asking if there was anything else we needed and did their best to satisfy each of our requests. Galleries lounge - Good way to escape the chaos of Terminal 5 as we enjoyed pre-flight beverages, variety of mid-afternoon finger foods, and chair massages for our party of 5. Cons: Call Center - To redeem the British Airways companion vouchers, we had to call into the call center. In the US, there are limited hours and 75% of the time, I encountered a busy signal. The times that I was able to enter the queue, the waits were more than 20 min to speak with an operator. Once I got through and they told me that I needed to complete additional steps online, they were patient enough to wait 3 min while I completed these tasks. Airport check-in staff - In Atlanta, the airport staff (they were at check-in and also at the boarding gate) were misinformed telling us that there was no free alcohol in World Traveler/Economy across the Atlantic. I double checked with the onboard crew and glad I asked. In-flight meals: Enjoyed several Jack (Daniels) & Coke, red wine. Food in Economy was bland as the bread was hard and the food wasn't seasoned well. In Club World, we enjoyed the beef entree as it had good flavor and could compete with a basic steakhouse. Heathrow's Terminal 5 - see my review there as the Terminal leaves so much to be desired for a building that just opened in 2008. read more

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I've flown with British Airways a few times to New York and I have found it to be a great airline. The staff are really sweet and attentive and the seats are comfy and everyone has their own screen. The snacks and drinks are quite nice too for aeroplane food. Once on my way back from New York I had a grossly over sized bag which they were totally fine about checking in and not charging me extra which was really cool. read more

British Airways - Airlines Near Me - West Drayton, XGL

Our first flight went off well and the international stewardesses were phenomenal. Our experience from Heathrow was significantly different. We were required to check our carry on bags despite the significant overhead space available. Flight attendants disregarded any concerns had. Not a great way to start a trip. read more

BA can be as friendly as a saint but at the end of the day their customer service is horribly slow and they charge you for everything you can imagine. In short they suck. read more

They used to be so much worse, but they have got nominally better. I think that they were probably told to from up top, with the growth of the cheapo boys. Having said that, I had an interesting experience in Berlin back in May. Engines up to full revs, brakes off, we were rumbling and rolling (I think the nosewheel was beginning to lift) when suddenly the driver cut off the power and slammed on the anchors! Apparently there had been a warning signal about one of the emergency doors not being secure. I would have thought he should have noticed that before gunning the bird up? As for call centres, I do it all online when I have to fly (yawn). My first departure from T5 was cool, arriving back there was a bloody nightmare. The dickhead driver (same one as above, I guess) overshot the jetty and we had to wait for a bus. No bus came. We sat on board for 30 mins. and then had to leg it across the tarmac. And arriving back (not leaving) the other terminals is like arriving in the third world. Still, that is the problem of 'British' Airport Authorities, that well-known Spanish company. As for cabin staff, I think back to the old days when I flew Cathay Pacific, Singapore etc. Oh were they lovely (not just appearance)! Still, you have to agree that the male BA cabin staff can often be very sweet and attentive, dearie ;-) Added on Aug 7, 2008: http://news.bbc.co.uk/1/low/business/7546804.stm Oh dear, oh dear... read more

So overseas BA let us down. ... Their app to check in didn't work. Their phone number didn't work. The best refund for that missed flight was a voucher because they admitted it was their error due to 'technical difficulties'. I was outside Schiphol (AMS) glad I found a phone by way of a service the airport ran / the hotel information desk - my phone wasn't doing international numbers in that country so I'm thankful the airport had that, was able to contact the hotel back in De Wallen/Centraal Amsterdam and was assured we had our room until check out that next morning so went back to the hotel, got our keys back, and flew home on EasyJet the next day and everything worked, the app, check in; EVERYTHING worked with EasyJet, as it should do. I was standing outside Schiphol (AMS) feeling stranded in the NL considering applying for a Dutch BSN number in the morning as this was 2020 and just before Brexit so my British self still could at least do that back then/10 months ago, and I was missing my cats back in England thinking of what family member would be taking them and dropping the news I was now living overseas in Amstersdam - until my friend spoke up and told me she found EasyJet. Of course, en route back to De Wallen in Centraal Amsterdam, did BA issue the voucher, which at that point was too late to use as we already booked with EasyJet then just to see home again and now that voucher might expire going unused because of air travel and this pandemic. read more

Just had the worst experience of my life flying on BA this past Monday (28-Mar-22). The customer service was horrible which caused us to miss 3 possible connections from London Heathrow to JFK and forced us to stay overnight in London. We stood in line for 2 hours before being waited on and then sent to a nasty/disgusting hotel 40 minutes away. In 35 years on international travel I have never experienced anything like it. I will never fly BA again and suggest the same for all travelers. Would give a rating of 0 stars if I could. read more

British Airways are the only airline not working with customers that have had flights directly impacted by the Coronavirus. Not only are they not being understanding of the situation, they are still charging their hefty change/penalty fees on all existing tickets. Making money off of a global epidemic that has taken lives is disgusting behavior. What a heartless, greedy company. read more

This airline has bad customer service the worst. They kept changing my flight. The last flight only gave me 10 minutes between flights. I called to fix their mistake and was hung up on twice. Then the last time the man put me in economy seat when I already paid for business class. How can I pay 4500 dollars and end up in economy because of their mistake? Each time I called I was put on hold 20 minutes. So I spent over 3 hours trying to fix the problem and then they rip me off! Bad very bad customer service I would never use them again! They should be called Bad Airlines. read more

Absolutely the worst experience EVER! Follow me. Flew into Heathrow, no problem. Waited for 5 hours, three extra hours, for our connection to Porto then the cancelled the flight. Scrambled for a hotel and a new flight the next day. They routed us through Madrid the next morning. That flight was 1.5 hours late so we missed our connection to Porto. Because we missed the connection (their fault), they cancelled our return flights. After two hours on the phone with customer service from the Madrid airport, they booked us a new return flight, THEN THEY MADE US PAY $1300 TO FLY FROM MADRID TO PORTO! Then, for no reason they cancelled our return flight again! After hours, and hours and hours with customer service, we finally got a return flight five days after our original return flight. Meanwhile, they lost my wife's luggage. We finally got 15 DAYS after they lost it. Return flight? More problems with our reservations. At no point was British Air helpful. They left the onus on us to fix their mistakes at every turn. They completely ruined a three week vacation and they don't care. They wouldn't even let us speak to a supervisor or manager. AWFUL, bordering on passenger abuse read more

This is my third time flying BA. First time was a long haul from London to Los Angeles and the plane was old and uncomfortable. This time we flew from London Heathrow to Vienna Austria. The plane was an A380 used for short flights and there is a reason its used for short flights.....its very uncomfortable!!! The seats are thin and hard with minimum cushion and the headrest puts your head forward to much. No USB ports no movies to watch etc. No complimentary soft drinks/snacks onboard. They accept credit cards and debit cards (no cash!) for drinks and food which is annoying to have to charge a drink on your card. Know some credit cards don't work like Bank of America with a chip as well as Bank of America's debit cards so it has to be done manually on the ground. The reason given was the bank doesn't approve charges in the air for fraud purposes. BTW you must try a drink called Pinkster yum!!!. I have always found flight attendants and employees of BA really nice. read more

British Airways - The Pinkster. Raspberry Gin, light tonic water and pinkster flavor packet. Very Good! - Airlines Near Me - West Drayton, XGL

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If I could give British Airways negative stars, I would after my experience with them. I traveled with British Airways this summer from London Heathrow to Copenhagen Airport, my bags did not though since they never even made it on the plane. The flight was delayed because according to the pilot they were waiting for all the passenger's suitcases. After being delayed for almost an hour, they decide to take off without anyone's baggage. For almost three months now I have been on numerous phone calls with the customer service that is located in India. They have to their best effort to try to help me locate my bags but without success, because turns out there is not a lot they can actually do from India. Every phone call ends with them telling me to call back in 72 hours, only to hear them say once again that I have to call back in 72 hours. I eventually was provided with an email address (ba.baggageservices@ba.com) where I got in contact with a guy named David. If I thought my experience was bad prior to this, I had no clue what was waiting for me in regard to talking with David. David straight up told me that they would not take any type of accountability for my bags and that they could not help me out or give me any compensation. I sent an email with attachments of my bags, and I was called up by David who asked me if the photos I emailed, were photos of my bags... (Maybe David thought I was in a silly goofy mood sending photos of other people's bags..) One morning I woke up to an email from David where he said that they had found a bag looking exactly like mine, but after checking the content it was not my bag. That is one way to get someone's hopes up just to crush them in the same sentence and I still wonder what the purpose of that email even was. (Maybe David was in a silly goofy mood telling me they found bags just not my bags). At this point, I realized that the conversation with David needed an end so I asked David to provide me the number of his supervisor in hope of getting help to locate my bags, and he responded with that he is not allowed to give out his co-workers names, numbers or emails. So I am back on square one with the customer service located in India where I am being told that in two weeks they will stop looking for my bags and if they are found after those two weeks they will not let me know because they no longer have accountability of my bags because three months have passed. I have been in contact with people who were on my flight and did the same route as I did and who also lost their luggage, to my surprise all of them have gotten their luggage back and it was all found at London Heathrow with British Airways, which makes me believe that my two bags should be there as well. This can not be confirmed though since the people of the customer service that I have spoken with keep telling me that they have had no success in contacting London Heathrow. I honestly expected more of this company in regards to helping me locate my bags that are still missing. read more

I might have given British Airways top marks. I flew business class from London to Phoenix and unfortunately left my coat on the airplane. I called the number listed on the website for lost property the next morning, leaving three messages that day with no results. I tried forms from the website, phone calls to different departments with each individual telling me it wasn't their department. One would think that after paying that much for a ticket there would be some followup! read more

My daughter ordered a wheelchair since she is not supposed to walk long distances due to a disability, but British Airways did not have one available (despite calls and emails to make sure everything was set). She had a 2 hour layover to hop to the next plane, but they gave the ONE wheelchair to an elderly gal who had an 8 hour layover, leaving my daughter crying and having to walk. The employees talked about how she "seemed" fine and should be able to walk, enough to where she could overhear their conversation. Apparently people with unseen disabilities such as cancer, diabetes, lupus, gastroparesis, Krohns and other diseases must fly other airlines. Who do I call to make these people accountable? This is SOOOO unacceptable. I'm ready to go on a rampage against them. I wish she had a video of the incident so it would go viral. GRRRRR! read more

Went on a trip to Spain. Started in San Diego on British Air and returned the same. Both leaving and returning was a nightmare. I use a medical scooter. Week prior to the trip I tried to call the airline 16 times and was hung up on 15. When I went to check-in, the agents did not know what to make of it. I have flown to many places in the world and on many airlines. None of them had a problem with the scooter. Because of British air incompetence, my scooter was misplaced both ways. On the way to Spain it was missing for 3 days. This meant I had to spend the first 3 days of my cruise in my stateroom on board the ship watching movies. Not what I paid for or expected. read more

Expect to wait hours on the phone to make any flight alterations, with no guarantee of ever speaking to anyone. Unfathomably poor customer service. read more

Lesley rocks at British Airways! She is definitely our family's hero. My husband was traveling overseas from deployment on emergency leave, mother is in critical condition. All he wanted was to get home and see his sick mom. Lesley was able to find him a flight that was leaving soon! She was kind and at such a busy airport that is a rare find. There's all this bad talk about airline employees on the media, but you never see random acts of kindness on twitter or Facebook. The universe must pay it forward to her! Thank you! read more

I experienced some difficulty with my passport and was unable to fly as scheduled. The attendants were helpful and truly empathized with my situations I was very appreciative of them. They were also knowledgeable and friendly despite my issues they helped me remain calm. Excellent experience. read more

They cancelled my upcoming trip from KEF to LHR and did not inform me at all. I found out just by chance when checking the luggage requirements. I wrote a message to their customer service, because they don't answer the phone, and no one has responded. I understand cancelling flights to consolidate. But you must tell your customers so they don't have to wait until the week before and pay 2.5x the cost of a replacement flight. Absolute garbage customer service. read more

The expensive Ryanair Yup, that's what BA is. Every other scheduled airline worth its salt (step forward, Singapore Airlines, Malaysia, Qantas, Emirates) let you pre-book your seats on-line when you've bought your ticket. Despite charging premium prices, BA charge £28 to pre-book an ordinary economy seat People used to say that BA stood for Bloody Awful. I now prefer to call them the expensive Ryanair read more

Really hating British Airways right now!! I understand wanting to beef up security at the last minute... BUT making people go through extra customs procedures when they have a connecting flight, then NOT rebooking them even though those extra procedures caused those people to miss their flights?!?! People are just stranded?!?!? Seriously!!?! If I can help it, I won't be flying with British Airways anytime soon!!! Customer service at its absolute worst!!! Major fail! read more

Sad to say this is the worst airline I have ever flown with. Not only were two of my flights delayed, seems like a trend according to other passengers but the staff, the staff make the experience all the more miserable. Not only do they look and talk down to you, they act like doing their job is torture to them. Not sure why all the employees, ground crew and air crew, act like this but no matter the location or flight I have had the worst interactions with BA employees. Here's a helpful tip, if you don't like your job, or can't interact with your customers in a friendly and helpful manner, this isn't the job for you. And if you want an enjoyable flight, choose a different airline. I will never fly with BA again! read more

Never again. Return flight from Heathrow to SF January 9, 2010. Here I sit with my husband on a Boeing 747-400 an aircraft which I adore. It's ironic that we sit on the same plane that we departed from in San Francisco. Same seats (50a-c) and 17 days after the same overhead bin is still broken. It's not terribly bad flying coach as long as you have good ventillation. Unfortunately this model of 747 doesn't have those clever little vents over your head. Now five hours into the flight and the temperature has become unbearable. At first I notified a stewardess of the heat about two hours into the flight only to get a shrug of the shoulders. Shortly after, I notified a steward and almost got the same response but he made an attempt to be cordial. Now three hours into the actual flight I used the call button to no avail. Then I see the same stewardess that shrugged her shoulders coming my way and totally ignore me for another passenger not even in my row. I looked up and my call light was out. I then put the call light on again to no avail. I can then see another stewardess with the duty free items walking towards us on the other side making the rounds. When she arrived I told her not only I, but several other passengers behind me and further ahead are also hot. She looked at me and much to my surprise said what can I do about it... ? (thinking to myself... Well for one she could go to the head steward and notify them of the problem. If it is a problem that can't be remidied internally it would be courteous to get over the loud speaker and let us know there is a problem with the air and they would do their best to fix it or just simply tell is it's broken.) Six hours into the flight and it's still like a sauna. Seven hours into the flight and it has finally started to cool down (barely). Totally unacceptable. Also, after suffering the sauna... I've realized that all the chair back stuffing is very old and no longer separates your back from the metal. I often wondered why there are always pillows out fir every chair in coach. The metal, after seven hours is incredibly uncomfortable. I've never experienced such pain in an airline seat back. Someone from corporate should try sitting in 50A for 12 hours (2 hrs. at the terminal, 10 hrs. flying), and see how fast the chair gets fixed or replaced. Nine hours into the flight and the temperature never got to an acceptable level and slowly it's creeping up again. And man are the flight attendants surly. One even nasty. When walking off the plane I spoke to several passengers, all of wich had the same conclusion. NEVER AGAIN will they fly BA. read more

I try to avoid BA due to their poor customer service in the air and on the ground, as well as customer support if anything ever goes wrong. However, there are cases where the alternatives are not feasible so I am forced to fly them more than I like. This trip was no different - the issues I have had range from lost luggage, damaged luggage, cancelled flights, bad food, refusal of access to lounges (despite having the appropriate credentials) etc. I arrived at the Mumbai airport at 1230am and stood in line for 30 minutes (mind you this was the line for first and business class). I eventually was told that the flight was delayed - by 24 hours. We were supposed to have received emails and other notifications - yes, you guessed it: NOTHING was sent!!!! I was told to come back the next day at the same time. I pleaded with the person at the counter for support to help me get back to the US due to a critical meeting I needed to attend. He said every single seat out of Mumbai was sold..... I appealed to his sense of decency and asked him to please make an effort. While I understand the instructions from BA are usually to not lose revenue by re-booking people on other airlines, the fact that I had a full fare flight and am the top tier traveler on the sister airline, should have some small bearing - the BA service and attitude is appalling. The young man took pity on me and called several airlines finding me a solitary seat on Emirates...I thanked him profusely (it took 2 hours to arrange this) and offered some reward - he said no and simply asked for my good wishes and 'blessing' which I happily gave him and wished him good fortune and that the beautiful thing he did for me would be repaid to him in multiples. I hope and wish it brings him good fortune. So, BA - shame on you. You are not a customer service airline and you are not an airline I wish to be associated with. However, I am forced to use you due to circumstances. To those who can avoid this airline - do ourselves a favor and keep as far away from them as possible. I intend to write a complaint letter to BA and send as high as I can...but alas, I know that my letter will land up in the shredding bin. read more

I've had the pleasure of working for BA in Chicago and can honestly say, having worked for other carriers as well, BA is far and away the best UK flagged carrier out there. I have had the pleasure of flying in all classes of service and given the competition's product, they simply can't be beat. Not to mention BA singlehandedly caused my Molten Brown addiction! I must give a proper shout out to all of the wonderful people who I've experienced in my travels through London's Heathrow over the years both as a "non-rev" and a commercial passenger. The level of customer service is unsurpassed and the inflight amenities are world class. I have done countless long haul flights and numerous short hauls throughout Europe and BA will always be my carrier of choice. read more

Before one can enjoy a flight one must first get on the flight one has booked, and here British Airways has proved very deficient. Less than three weeks before my flight from US to Berlin I receive notice that the London-Berlin, Berlin-London flights have been canceled. The alternative schedule I was provided made no sense. It had me leaving London for the US before my flight from Berlin to London. Bottom line: had to scrap my trip on BA and rebook on another airline at greater cost. Then, in same week, I receive notice that flight from Nairobi to London, which I had booked in November, has been canceled. No explanation. Moreover, I cannot get on another flight for two more days and need to travel separate from my spouse. British Airways: the maybe airline. read more

I took a $119 USD flight from Italy to London with British Airway and I got the best service ever. The staff that helps you check in and the flight attendants deserve 5 stars. They are absolutely amazing and are willing to answer or help you in away. They also gave everyone a gluten free organic chicken or vegan wrap on the short flight . The seats were comfy, the plane was clean and customer service was amazing. It was my first time using British and I loved it ! European airlines always get you when it comes to extra luggage and weight. British Airways lets you take one carry on and check in one bag for free. Amazing experience . read more

I want snacks! No seriously, what is with the spotting of the serving of the snacks? I'm starving. Also how have you let this lady with the smelly feet lie across the three chairs next to me, oh now she is draping her hair over my lap...nice. I suppose I'll move then. Could I have some headphones please? Thanks. Erm, could I have some that worked? Oh you're just going to put the broken pair I just gave you back with all the others - clever cookie! I know that getting this right is hard but seriously, I'm grumpy and tired and to tell you the truth a little fed up. Normally okay but this Miami to London flight was not good. Oh great now lady next to me has serious flem problem and is clearing the gooo out the back of her throat, well at least she is having a more pleasant journey. Ahhhhh... rant over, breath, feel better... read more

This was the best overseas flight I've ever had. I loathe planes and get really anxious in them. British Airways made my first ever overseas flight enjoyable. Decent airplane food, plenty of leg room for an 11 hour flight and friendly staff. The only downside was that I had to watch the English Patient on the way there and 3 weeks later on the way back. It was bad enough the first time and they should change it up a bit! But when I do it again, it'll definitely be on British Airways. These people know what they're doing for long distance travel! read more

If only American carriers would enact a 'Secret Shopper' program whereby their staff pose as passengers on flights with foreign carriers to learn how it should be done. Barring that, if only I could fly BA everywhere I have to go. My first experience with BA was also one of the best I've had for an overseas flight, or any flight for that matter. Granted, much of my gleeful delight was due to the fact that neither of our flights was full; unbelievably, BA seems to think it's okay to fly without cramming every available square inch of plane with humanity. This meant that my husband (6'2) and myself (5'10) were each able to take over a three seat center section and actually stretch out and SLEEP. SLEEP!!! For tall people, sleep (nevermind comfort) on an airplane is usually a distant dream, as it's very hard to nod off when your knees are tucked up into your chest cavity and your blood is pooling somewhere in the region of your ankles. Other than the singing flight attendants of Southwest Airlines I have never met a jollier, friendlier flight crew. We were constantly plied with beverages; bar service was FREE and abundant; and the food...well, okay, the food was average, but who really cares as long as the Chardonnay is flowing? Our particular plane(s) may have been new, or perhaps BA just takes better care of their birds because everything was clean and in excellent condition, even the bathrooms. Typically when on a plane I find myself fighting an almost neurotic urge to not touch anything. The BA crew also lacked that distinct 'military police' savoir faire endemic to American flight crews these days. There was only one occasion where I saw a flight attendant firmly order a passenger to sit and belt up, and that's only because the dummy decided to get up and open an overhead bin while the plane was bouncing up and down violently due to air turbulence. Our flight was affordable, on-time, direct, comfortable, pleasant, and provided the perfect bookends for our vacation. Even our luggage was prompt and awaited us immediately upon disembarking. And can I be a fan of an airport? If so, I love Heathrow. I love everything about Heathrow. The BA check-in was fast and easy - no queuing (a.k.a., lining up)!!! I swear! Then, past security and into the lovely clean and posh environs of a fantastic international airport, where I ate the most delicious and fresh fish and chips, and then strolled around admiring luxury goods from Harrods and Gucci and Versace. Can't afford them, but I sure like looking at them more than the typical Brookstones and pretzel stands you find in American airports. And, for the first time in history, I got to use an airport restroom that neither stank nor repulsed me. Arriving at BWI upon our return, I felt my spirits plunge at the sight of the lengthy line through customs, the grim faces of the airport staff, the ugly dismal bare gray walls of this hideous airport...I begged my husband to turn around and go back to the plane but he insisted on acting like a responsible human being and so we went home in an overpriced cab. read more