I've been going in and out of many O'Reilly auto parts through the years, and find the management…read moreand team members greet and welcome you in a very kind and respectful way. There's a man Kevin Rockwood, who absolutely is one of a kind. This man will roll his sleeves up. Come out and Honestly let you know what your problem is and more times than not He will do his due diligence in a great deal of respect for the customers and do something for them to fix their problem that a mechanic would totally rake them over the Coals for. Thank you Mike for hiring Kevin, a Man who leads by example in helping others, were many others don't have the knowledge, experience, or even common sense of know how to fix people's cars and send them on their merry way, making them in business. What are the most valued customers I call them cheerleaders and private referral people many if not all,who barely limps in with their car not knowing what the heck is going on with it and Kevin of course with all his knowledge comes out roses leaves up gets dirty with love in his heart for everything he does thank you Kevin and thank Mike for your team members who go the extra mile day in and day out.

Caught driving in the rain, my car needed new wiper blades. I told the sales associate the make,…read moremodel, and year of my vehicle, and he directed me to the correct aisle. I chose mid-priced blades. Before I had a chance to pay for them, he already went out to the car and removed the old ones. After I paid, he promptly installed the new ones. I was in and out in less than five minutes. Excellent customer service.

Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

Came into the store around 10am for a headlight but they didn't have it in stock but they ordered…read moreit and the bulb arrived in under 2 hours. I believe his name was Jeff (that's what it said on my receipt) who helped me and was super helpful and kind. he installed my light and checked to make sure everything was working correctly. will come back for my auto needs!!

The guy helped me out with everything that I needed to do to repair this paint damage. For the most…read morepart it worked out really well, and the guys seemed very knowledgeable and very together and it made the experience overall very easy!

Service is extremely friendly and willing to help even if you are a guy who knows nothing about…read morewhat he is looking for. Plenty of things to spend your hard earned cash on, NAPA in Sweet Home is your perfect auto parts store!

Mike, Toby and Art were very helpful with locating my parts to get me and my family back on the…read moreroad again.

I went to 4 stores in LaPine looking for a small O ring to replace one that was torn on my camp…read morestove. Nope, can't help at the first 3 and I was considering driving to Bend, then saw the NAPA sign! Went in, says to the guy "I need one of these thingys". He says I got you! A couple of minutes later I'm out the door. Back at camp enjoying a ribeye cooked on my now working stove, I tip one back and say "thank you Brother !"

My windshield wiper broke in a snowstorm and Santos came to my rescue! He repaired my wiper and…read moreeven installed it for free, what a lifesaver literally! A big thank you to Napa and Santos for everything you do for me and our community!

Mike and Barton were so helpful to us ! On a weekend away in a rental car , a group of ladies have…read morecar trouble w no help from the rental company! Enter the EXCELLENT , friendly customer service from these two gentlemen. They are an asset to Napa and the community. Nice to meet such "good guys "when things go wrong . I'd definitely recommend them for a raise !

Please hold. 10 minutes later, call back, please hold..... after never ending hold, they see your…read morenumber and dump you on hold. Horrible customer service here. Avoid at all costs

Same rating, but another good story of friendly and efficient customer service…read more I needed an odd part for a trailer axle. They didn't have one in stock, but were happy to have a handful sent over from their Portland store. They didn't even ask for a deposit. One of the staff looked up the part, and I was shocked at how expensive it was. The other staff looked up a different part number and said use THAT one because it was one fifth the cost. Still would have been cheaper to order online, but I want to support my local shop so they stay in business. I came back in to pick up the parts, and there they were. I'm back on my way, and I remain a happy customer.

My family and I are on a rod trip and developed an issue with my windshield wipers. My VW wipers…read moreare unusually challenging to find a pair that work properly. Long story short, they do not fit the specs included in the auto parts catalogs. In a pinch and on a schedule, we need to run into this particular NAPA just 10 mins before closing. I apologize for the last minute issue before closing. The associate spent 15 mins and several trips walking back and forth from parts display to car helping me find the exact pets required. He went above and beyond at a time most just want to lock the doors and call it a night. Grateful for the excellent service and support, as well as an above average parts selection! Thanks NAPA!

Very poor customer service. I used to shop here all the time, but over the last several months it's…read moregotten so bad they won't even answer the phone half the time. I highly recommend going to the auto parts store down the street.

Awesome customer service! I went in for a fuse and not only did they identify and replace it for…read morefree, it was also installed. Its hard to find good service by pleasant employees but today I was happily surprised. Thank you so much Kenny W. For outstanding service!

friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!