I've had several ongoing storage spaces located at this facility since 2010 to which I've paid…read morethousands of dollars over the years. In December 2016, I'd condensed three spaces down to one space costing $216 each month which then I had set up recurring monthly payment from my bank account. It just occurred to me I haven't seen a recent charge on my bank statement, since April 2019. Sharon at the Patterson Ave office looked into my account saying James had tried to contact me, and had mailed letters ... I have never received any contacts or messages from Extra Attic. James lied or looked at the wrong contact info!! The company took it upon themselves to auction off the contents of my unit just a mere few days ago. My information on my account in their computer system was totally wrong. Everything is gone. Forever. After nine years. All of my family's heirlooms, furniture, jewelry, pictures. Gone. I'm so devastated. This MAJOR COMPANY SCREW UP would never have happened if Christine had still been employed at Extra Attic on Patterson Ave. Unbelievable.

This place has been helpful from the beginning. The lady up front is always helpful and kind. I…read morefeel like the location and facilities are safe and I don't worry about my entire house being stored there. Thank you!!

Outstanding experience with Carli at Simply Storage! She was kind, flexible, helpful, honest and…read morevery professional. Received a competitive rate on a 10x10 storage unit and feel extremely well about storing my family treasures there. I would strongly recommend this storage facility.

Decent introductory offer then the price skyrockets. Thankfully we were there for only a couple…read moremonths. Several items were damaged by mice that got into the temp controlled unit. But that's always a gamble Additionally, everything had this strong musty odor once we moved. The smell of storage? You'll know it when you walk into any of the buildings there.

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

I had a great experience with this storage company. The team there is very helpful and professionalread more

Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.

They're wonderful. Location is always clean and they greet you with a friendly smile everytime.read more

Great experience with the staff. Facility was clean, safe, and access was easy! I would…read moredefinitely recommend to others.

Sp far, Reliable, Honest, Business Practices Excellent, Secure, Knowledgeable, Above Average…read moreService to clients

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

Be warned, if you are looking for a company that is dedicated to customer service and…read moresatisfaction...look way past this company. This company is not equipped nor willing to deal with service issues. It was an issue on their end with picking up the POD as scheduled at the end of service. The delivery fee was collected, but the POD was not!! As a company, you should be prepared for obstacles as they arise and not push those inconveniences onto your customers, the ones you claim to be dedicated to. I was dissatisfied with the service I received, more so do to the "what do you want us to do about it" attitude. I filed a complaint because I kept getting the run around on a pick up date and felt that my pick up fee should have been returned due to lack of service. It was not, because the owner felt that the complaint was "unnecessary". This was a lesson learned, and I will pass the word not to patronize this establishment again.

From the owner: Since 2008, E-Z Box Storage Richmond has been serving the Metro Richmond, VA area with a fast,…read moreeasy, and safe portable storage solution. E-Z Box was developed and born in Richmond, VA. Our portable self storage boxes are like no other as these are made from durable and high quality materials to ensure the security of your belongings while they are stored or in transit. This makes them perfect for disaster, relocation, and temporary storage needs a like. Our mobile storage units have a slightly pitched roof to ensure that water and snow fall off the roof fast, meaning no leaks! E-Z Box is also fully insulated to keep your stuff cooler in summer and warmer in winter, and feature our patented Humi-Rid technology. Humi-Rid is a humidity control option, to keep your goods safe from the damaging effects of excess moisture such as mold,bugs, and warping. We're proud members of the local Chamber of Commerce, and carry an A+ rating with the BBB. Call with questions and to schedule our services.