I appreciated that they checked the heart of my cats. However, I felt uneasy from the moment the examination began. The vets are young. I asked myself how much experience can they really have? I wondered why the female vet rambled on as if she were giving a lecture. I did not get their names, no proper introduction (look me in the eye and shake my hand). I am a senior and I was not satisfied with the experience. I also found them quite expensive in everything. I am not happy. This hospital was run better before. This is a new set of vets...better suited to deal with younger folks who are into social media. I asked them not to text, simply email or call. They proceeded to text. I am not sure I will go back. read more

I have been coming here since 2000 with various pets (I adopt older dogs) but under the new management I have found them very expensive. That is the biggest gripe. The front desk and vet techs are great but the Vets depend on who you get. Some young and inexperienced, some good. read more

I have been bringing Lucy here since she was months old. Now out of nowhere, they're no longer opened Saturday and I need to find a new clinic. Lucy is now 8 years old. This is a huge inconvenience and I am very disappointed. read more

Hands down, the entire staff and Dr's at Broadway Animal Hospital were the kindest and most caring I've ever met. I brought my cat in for his anual medical visit at Broadway Animal Hospital for the first time last month and each staff member we had contact with provided us with the utmost of professional and compassionate care, which was highly appreciated as I later found out that my cat would need additional follow-ups. Dr Mío spoke with me at length about my cat's results and gave me dietary and overall wellness recommendations for my cat's results. Most importantly, I was given encouragement and support by all the staff, and it turned an other wise upsetting experience into a more hopeful one. I received phone calls from staff after each test result returned and was guided and counseled about what to expect on future appointments and things to consider regarding physical symptoms and dietary changes. It feels like a little family at Broadway Animal Hospital, with the staff welcoming me and my cat like they've known us for years. I'm so grateful to all the staff there and look forward to many more years of entrusting my cat to their care! read more

"I brought my 17-year-old dog George in this morning because he was very weak and refusing to eat. I didn't have an appointment, crying I asked if they could please help me today. Even though I had to wait a little, I didn't mind at all because the staff was so accommodating and kind. I was extremely worried, but they put me at ease with their professionalism and compassion. The vet took the time to explain everything clearly and the staff treated George with gentleness. I left feeling better and grateful for the excellent service. Thank you for providing compassionate care when I needed it the most." read more

My cat Horatio was seen for a severely upset stomach. Dr. Miodownik gave him several shots and a cream to stimulate his appetite. He is behaving in a more active manner. I appreciate the quality of care and the immediate attention. read more

Honestly used to love this place before it was taken over it's done a complete opposite. Took my elderly cat in for their yearly checkup, the " vet " didn't even listen to their heart or lungs my cat isn't nearly violent may be a little dramatic but does not scratch or bite. Had to go to a vet office on the other side of the Bronx because they don't have anyone who writes scripts . Will be going to sleepy hollow vet now read more

This practice was great when Dr. Luckow owned if. It is now owned by a corporation and it is very unprofessional. When my dog needed detsl care they texted a consent form from a private cell phone. I thought it was spam. I brought my dog in at 8 am. He got no care until 3 pm. Was traumatized. When my dog was sick they were too busy to see me. Made me go to emergency vet in Yonkers. I am looking for a new vet. read more

Such a pleasure to have a nearby veterinary clinic with a parking lot and knowledgeable staff. Dr. Delaney was excellent. Front desk staff delightful. Also, a parking lot, which is great. Unlike their closest Riverdale competitors, they do not gouge financially. There is a whole new cast of characters at this practice, so don't mistake them for the previous, and use their services. Highly recommended. read more

do not come hereeee overpriced for everything you come for wellness check and they charge you for stuff your dog does not need stay aaawayyyyyyy read more

All these reviews praising Dr. Luckow clearly haven't had the same the experience I had when alone in a room with him. Any excuse he had to touch my breast he took and I would NEVER recommend him to anyone. This man has gotten away with being a pervert for far too long. I hope someone takes this advice to heart. I spoke with a former member of his staff at the dog park and she left because of this and was clearly in distress when I was there for my appointment. There is nothing that could make me go back to this office, not new management, not new staff, nothing. I've also heard it from other young women who had taken their pets there and had the same experience. read more

Broadway Animal Hospital of Riverdale - What the heck is going on lately???? In the last few months, Dr. Luckow hasn't been around much if it all (to my experience) and there are several other vets working there. I had an excellent experience with Dr. Lisbeth Cohen over the summer, but my experience this past week with another Vet has been terrible. Our dog Murray had a seizure, his first, on 12/21. He is a middle aged dog with some health conditions but has never had a seizure. My husband rushed Murray to the practice once he stabilized. Murray was examined by another Vet, not Dr. Cohen nor Dr. Luckow (My husband doesn't recall the name and it isn't on the receipt), who took blood works. I know from the receptionist that the results were available the next day, on 12/22, but of course she was unable to tell me the results. The receptionist, who is great, stated that all she could do was call the Vet and ask her to call us about the results. Well, it's 12/27, and I'm still waiting for the call. We've left a phone message and an email, no response. I understand and fully support that it's the holiday season and people have the right to time off. But given that this was a medical emergency and the charge was for an emergency consultation, I think that it's unprofessional to not make a 10 minute phone call and either start medication for Murray asap or outline the next step in the process. No one seems to be in charge and there is no accountability. Maybe posting this will get someone's attention. I had this happen with a PT place in Kingsbridge, I was getting billed for several thousands of dollars because they miscoded my insurance. I spend hours figuring this out and instructing them on how to fix it, and they simply wouldn't fix it until I left all the details in a yelp review. (Yes, the out of pocket charge was much less than what insurance paid, likely a factor.) read more

They are v thorough and caring. Dr Luckow has left so unsure who is running the place. I have been using them for ten years.

This is the worst clinic ever. They are very unresponsive and always trying their best to squeeze money out of your pocket for services that are not even necessary at the time. I called Saturday on June 22/2024 i have been on hold on 1 hour straight. I have an urgent situation and they don't even pick up the phone to say something like please hold but they automatically put me on hold. So unprofessional. read more

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They take great care of my cat here. I had him neutered here and have had a few wellness and illness visits. The staff is always super helpful and friendly! Even when my cat is not read more

Front desk lady who schedule my appointment was extremely dismissive and rude. When we arrived she said my dog wouldn't be seen because she had previous medications prescribed while she was in a shelter two months ago and they don't know how she will react to anything they prescribe. First of all, it's a limp. Second, it is common practice for shelters to dish out anti anxiety medication to all dogs while there to keep them calm. Vets offices should know this and should be prepared. When i told her she has been with us for two months and not been taking any kind of medication she ignored me and then had another receptionist ask me the same questions. Then her solution was to tell me my dog needed an "extended visit" which would be more money ($195 for the first half hour visit) followed by another visit afterwards. After checking for availability she then tells me to come back in ONE WEEK. so they were perfectly fine letting me leave with my dog in pain for another week. What kind of barbaric practice is that? Needless to say we are not coming back ever again after having used them for decades. We called Riverdale veterinary group, got an appointment sooner and the receptionist there also told us they receive a ton of pissed off patients denied at luckows office. Figures. Overall just a terrible place and that receptionist should be fired and luckow should be ashamed of himself. Shout out to his awesome vet tech though. read more

They're never open. Called to get some medication for my dog and they said I have to speak to the vet in order to get it prescribed. Although it was the sedation medication that he needs for ALL of his visits since it's hard to put a needle in my dog. They told me I can only speak to the vet during "talk time" so I had to call back between 3 and 3:30. I called and the phone was busy. Called multiple times from 3-3:30. Finally got a hold of them the next day and they displayed no sympathy for my sick dog. I miss the previous secretary which I believe was the vets wife. She actually had great customer service skills unlike the person picking up the phone now. Also I went to the emergency vet last night (a week after the story above). They were able to get blood samples and it was just me and 2 skinny young girls. When I go to the vet it's 2 dudes holding my dog down and they still cant get blood samples and ask me to sedate him. Also wouldn't let me help when I suggested that he'll allow the blood work if I was in there with him. I had to cancel my appointment cause I couldn't get his sedation medication and they're too scared to work on him without it. The way that those 2 young girls were able to get the blood work at the emergency vet so easily just shows me that Broadway Animal hospital is a little "extra" or incompetent with its ways and routines. Today was the last straw as my sister had an appointment with her dog at 8:30am. I take my sister to Broadway animal hospital only to get turned away because "they're doing 4 surgeries". Now we don't know when we can set up the next appointment and her dog is still sick along with mine. I called to make another appointment and they're closed!!!! Google says they're open till 5pm. read more

Just found out that the corporation that bought Dr Luckow's veterinary practice has made him take an early retirement, as he was not charging patients enough for services and instead was providing them with affordable or free options for treatment and advice. Safe to say, once Dr Luckow is gone at the end of May, we will never come back to BAHOR again. Anyone who would let a class act veterinarian like Dr Luckow go, is a fool and doesn't deserve our business. read more

Between all the good animal hospitals in NYC. There is the best. The BAH is very Best, professional and loving,. The staff is super nice. I was so lucky to have My little shy YorkiePoo boy to be vaccinated by DR. Luckcow.. read more

Broadway Animal Hospital - Veterinarians Near Me - Bronx, New York

This review has nothing to do with the care provided by the doctors themselves. In looking at the reviews I'm sure the veterinarians are great at what they do. This has to do with the cold, uncaring attitude we got at the front desk when we called to inquire about putting down our pet. My in laws have a 16 year old dog and unfortunately she's so unwell, that we've made the decision to put her to sleep. Anyone who has had a dog or pet knows how hard this decision is and how hard the it is to schedule such an appointment. My in laws are so distraught that my husband and I have stepped in to help. We would like to have a vet come to the house since it's very difficult to bring our dog anywhere and we want her to be comfortable. My husband called today and spoke to a very rude woman (I wish we got her name) who was dismissive and sounded like she hated her job. He asked if any of the vets do house calls and started to explain what we needed - she cut him off and said they do not. Totally fine. Then he asked her if she had any recommendations - with an attitude she said "I wouldn't know." ... He THEN asked if she could ask someone who would know, and she said (again with an attitude) "you can Google it." Appalling. I write this review in hopes that one or more of the vets or practice managers see it, and can train their staff on how to be warm and caring. Despite the amazing reviews and I'm sure excellent care our pets would get here, we will be taking our business elsewhere because customer service is everything. read more

Honestly, I won't go anywhere else. I first met Dr. Luckow many years ago when my wife had brought her cat to the ASPCA and they wanted to run a million tests on her, and do dental surgery. She took the cat to Dr. Luckow and he immediately simplified the problems, and gave a realistic outlook on the cat, and what options we had for the best care for her for the rest of her life. That cat lived to 20. We adopted a dog, and brought him to Dr. Luckow as well. We were living in upper Manhattan so the commute wasn't too bad. Now we live in Long Island City, and still prefer to drive 40 minutes to an hour each way every time to make sure our animals get seen by Dr. Luckow. I see some negative reviews from time to time from pet owners, and they tend to have a common theme: disorganization on the owner's part leading to inconvenience. Pets are our responsibility and making sure that you have all the up to date information is up to us, not anyone else. read more

I have no idea how the vets are here because they wouldn't see my dog. I called because my senior dog had been screaming in pain a couple of times the night before. She has arthritis, and this looked like it might be something severe in a joint. We have a vet, who is good, but this vet is near my house and people swear by him, so I figured I could ask. Long story short -- no appointments for 3 weeks. I reiterated that the dog was screaming in pain. 3 weeks. I could wait and, if I needed to, take the dog to an emergency hospital in the meantime. Which I called the night before -- people there were kind enough to tell me that it didn't sound like I should spend the $190+test costs if I could get the dog to a vet in the morning. Told this told he receptionist, but she didn't care -- nothing for 3 weeks. So back to my old vet, who -- like every other vet in the universe but this one -- has appointment times for emergencies. Duh. And this place will never get my business... which is substantial, as I have 4 animals. read more

Dr Luckow is a good vet. but hope and pray you don't have a pet emergency as he and or his staff will send you elsewhere like AMC. Their hrs. of operation are very limited, that's another con. read more

I took my cat here for a first time checkup and they were gentle and extremely caring for my cat. I recommend this Animal Hospital.

I like that the vet takes the time to explain different treatment options and the best way to take care of you pet. I have a 5 pound Chihuahua and I truly trust this Vet with my dog. He's extremely knowledgeable and his team is great as well. read more

Broadway Animal Hospital - Veterinarians Near Me - Bronx, New York

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Beware! I had a 13 year old dog which Dr. Luckow diagnosed with diabetes. He took urine and blood work. Right away he said she had to be put on insulin. My first visit was $400. My second visit was over $300. I could not afford it so they put me on a payment plan. I was told to give her insulin twice a day every 12 hours, nothing to eat in between. Can you imagine your dog yearning for something to eat within those 12 hours and you have to say no. Well my poor dog was not getting better plus she developed cataracts on both eyes. She became completely blind then come to find out that Dr. Luckow told me that her numbers were over 700 and that her pancreas was completely destroyed. He should have told me this from the beginning and I would have just put her down instead having her to suffer all those months. Needless to say I had her put down but at another Vet office. read more

Previously a loyal customer. Had to take my dog somewhere else when he was on vacation. Wanted to return and would not schedule my dog. Very disappointed. read more

I don't know what bigger endorsement I can give than this: we moved to Rockland County last year and still drive in to take our fur family to Dr Luckow. read more

I went to this Vet a few years ago and though te Vet. was knowledgeable, took time to explain things his front desk people were nasty. I recall being charged $600.00 for a visit that my regular vet charges than half. I recall this experience as one of the worse I have had with any Vet practice. look elsewhere where you are treated like a customer and not ripped off. read more

I am happy I found Dr. Luckow. He and his staff are amazing. I bring my dog here and he gets the best attention ever. Dr. Luckow is always willing to answer any questions and concerns I may have. You can tell he genuinely cares about your pet and how you feel. He is very knowledgeable. Dr. Luckow is not a pushy when it comes to getting expensive test done; just to tell you what he was telling like a lot of vets. My baby chihuahua had a bad hip and he told me "we can do the pricey surgery but it doesn't mean that my baby was going to be 100% cured" He told me to keep him under a certain weight to where it's not a issue". Best thing I did. You can tell the hip doesn't bother him and he is not in pain. My father recently passed. He also had a chihuahua, which we recently had to put him down because his health took a turn for the worse and he was suffering. By the time we put him down the office was closing Dr. Luckow and his lovely wife Sherri didn't rush the process and let me spend a lot of time with Brownie ( my dads dog,) (before and after putting him down). They were willing to stay open later so I can say my final goodbyes. I will always be grateful for letting me do that. Thank you! I highly recommend them!! read more

Dr. Luckow is an excellent veterinarian who cares a lot about the animals he treats. He's been treating my cats for 20 years now. He takes the time to explain the diagnosis and treatment options (he sets aside phone time to talk to clients). He's currently treating my elderly cat who recently became lethargic and stopped eating. he diagnosed the problem and gave her a course of treatment which has helped tremendously. I was also impressed that when my last cat died, Dr. Luckow sent me a condolence card, obviously something he didn't have to do. Highly recommended. read more

I should have switched vets the first time Dr. Luckow grabbed around me from behind to "help me pick up my dog." I've never met a more frustrating vet. He loves to hear himself speak, and doesn't listen at all to your questions or concerns. Everything is incredibly inefficient. Want an appointment, other than wellness? Call the desk, they make you wait to have Dr. Luckow call you a day or so later, then he directs you to the front desk again. I wish I could give zero stars. read more

Dr. L is thorough and take his time to make your pet feel comfortable. Like seriously he does! What doctor you know switches out needles for vaccines to ensure it's as painless as possible! Did you know once the syringe goes into the vaccine bottle it loses a bit of sharpness so it becomes more painful....I sure didn't. I love that I left the visit informed of my pets care/needs. read more

I have been a loyal customer of Broadway Animal Hospital for nine years. This morning, I had an appointment at 11:00 a.m. I started trying to place my cat in the carrier at 9:00 a.m., well in advance of the appointment. By 10:30 a.m., it was clear I would not be able to get the cat in the carrier in time to make the appointment. I called to let the receptionist know that I needed to reschedule the appointment. She was VERY rude and told me the vet could not have cancelled appointments. I understand he is running a business and time is money. I stated again I could not get the cat in the carrier, so I could not help having to reschedule the appointment. After a very lengthy hold, another receptionist came on the line and told me I would not be allowed to make an appointment; from now on, I had to pick a random Saturday, put the cat in the carrier by 8:30 a.m., and begin calling the office at 9:00 a.m. in hope of getting an appointment. I asked if I could simply reschedule and was told no; I could not. I have NEVER missed an appointment in the nine years I have been bringing my pet to Dr Luckow. I am quite disappointed with his staff's attitude. I can only infer they are a reflection of his attitude. It is sad to think this is how Broadway Animal Hospital treats loyal customers. read more

My wife and I have been bringing our 15 year old Rottweiler and 17 year old cat to Dr. Luckow for about three years now. Dr.Luckow, his staff, his wife, everyone is professional, courteous, knowledgeable, and I could not be happier with his service and team. Ignore the negative comments about this incredible vet. Keep in mind he is running a BUSINESS and you can't please everyone. read more

If you want to waste your money, then this is the perfect place for you and your pet to go. I called to schedule an appointment for my dog and talked about possibly wanting to get blood work done. The receptionist who I talked to first told me I'd need to email them paperwork if I wanted to get blood work done. I emailed them immediately, with no reply, then called back hours later to an exceptionally rude receptionist telling me that "you're supposed to call us after you send paperwork." I said I was just told to email them, to which she replied "well you're supposed to call us back." For the rest of the conversation she continued to be completely rude to me, and then transferred me to another receptionist. The second receptionist told me I'd need an extended visit which would cost $195, and that my pet would only be seen the second appointment, whereas the first appointment would be for the doctor to look over paperwork. I'm sorry, but a doctor needs a half hour of an appointment to look over two pieces of paper? The whole experience of even trying to set up an appointment was horrible and that alone is enough to make me never want to come here. Thankfully I found another vet close by who was able to see my dog the next day and provided exceptional service. Look into other vets if you care about your animal and don't wanna get ripped off. read more

My dog's limp ended up being an infection in her toe. Had I waited until the following week for their "extended appointment" after their last minute cancellation, my dog would likely be dead of sepsis. Dr. Luckow refusing to see us literally ended up being life-threatening for her. Negligence I've never experienced. read more

Go here if you have no backbone! The vet at this clinic is super argumentative and will cut you off mid sentence every time. He won't even listen to your concerns, he will tell you "go read my blog" or "call me during my phone hours". Riverdale Veterinary Group charges the same and they have doctors that actually care and follow up with you. read more

Dr. Luckow is dedicated, very knowledgeable and passionate about his patients. He won't suggest unnecessary, expensive tests, but he is very thorough in diagnosis and treatment. He explains everything to pet parents and answers any questions. Dr. Luckow has gone the extra mile for our cats and is so gentle with them. We're grateful we found Broadway Animal Hospital. read more

Broadway Animal Hospital - Veterinarians Near Me - Bronx, New York

We have (had) been seeing Dr. Luckow for the past 3 years after hearing many good recommendations from dog owners in the area. On the plus side, he was great with our dog, and I trusted his recommendations, he would often suggest more reasonably priced alternatives when he could, he seem to be a very capable Vet. On the other hand, I always got the feeling, he was struggling to be patient with his 'human' customers, he tends to talk over you, cut you off, lecture you and also touch/grab you occasionally. All of this is part of the Luckow bargain, and I accepted it as part of the deal. Until now. The short story is that, other than his wife, Sherry, it's pretty much 'attitude city' in the office. This seems to be a more recent issue judging from other reviews here. Some here suggest he is selling his business and if that's the case, it may explain my last experience with him. Dr. Luckow has a time in the morning where pet owners (although apparently only some pet owners) can ask questions. When I called, the receptionist took my name and my pet's name. She said that since we had last visited in June of 2020, she would not put the call through, as he only deals with pets who have been to the office within a year. I pointed out that, because it was May (11 months) I would fall within the year time frame ....but also, that I HAD been to the office in December of 2020. She *VERY* reluctantly agrees (again attitude city) and transfers me. Dr. Luckow picks up the phone.... and before I can even get a word out...he says..."sorry can't help you, only pets within in a year, bye...." I tried to interject and tell him, several times, that I had been in twice to see him WITHIN the year...but he doesn't hear me "sorry I have to talk to other customers"and sends me right back to the receptionist to make an appointment. Okay, back to the receptionist. This time I get his wife, Sherry. No attitude. She explains it's all a mix up, they had the wrong pet name. She transfers me back to the Dr. I explain - and this time I have to TALK OVER him, just to get a word in, that I have been there several times within in the year AND that even if I had not, I'm still a client who has been coming to him for three years, I ought to be able to ask a question...he says NOPE. Okay, I ask him my question (regarding a tick vaccine) he takes my number and says he will have someone from the front desk call me. It's been 3 days, so far no phone call. In summary, the attitude, lack of listening skills, customer unfriendly policies and lack of follow up. I'm done with this Vet...and if it's true that he is closing up shop..he's probably okay with that. If he is retiring, I hope he tries to leave with some of his good reputation intact. I guess we will see. I hope your experience with Dr. Luckow and the Broadway Animal Hospital are better than mine. read more