I always feel welcomed. Their consistency is great. Attention to detail. Tell them what you want Low cost option is very good Seating inside or out is clean and comfortable. Their inside store has a huge supply of tasty snacks to munch while you wait. read more

Don't go here unless you don't care about good customer service! There are many other places nearby who will treat you with kindness and respect throughout the entire process and especially if you have a problem with their service. I paid $2 extra for car fragrance and didn't receive it. A certain offensive odor in my car was the reason I needed my Benz detailed in the first place. I paid $50. for the detail and $2. for the scent. I also had to wait longer than usual because they have an over abundance of workers who all want a tip which I gave. Folks, they even asked me to bring my car in so they could sniff it. This is a very low end establishment on every level. I would recommend anywhere else or wait until you can wash your car yourself. read more

50$ for an extremely less that mediocre job. Had to go over it with cleaning gloves and it was still filthy. Shouldn't have to still clean after I get it cleaned. Plot twist. I only have a two seater so there is literally almost nothing to clean let alone clean well..will say they tried to balance their lukewarm performance with nice smiles if you're into that. read more

Broadway Carwash - Wipe down after interior detailing. - Car Wash Near Me - Oakland, California

UPDATE I spoke with Curtis Leung, the manager, who was incredibly rude, standoffish, and at first seemed amused by my complaint, laughing at me. He said that since he has a sign limiting any liability, and because I didn't have explicit video evidence of his staff ripping my seat, he wasn't going to help. After telling him this is likely a reason why he has such horrible Yelp reviews, he angrily "thanked me" for this review and abruptly hung up on me. I think I struck a nerve. I'd take one star off if I could, but it suffices to say: DO NOT GET YOUR CAR WASHED HERE. Took my car in today for the "Manager's Special." As I'm getting back into my car, there's a 2-inch tear in the leather seat. The car is new, without a single scratch, let alone a tear -- yet, Jesus, the manager first tried to tell me no one at the car wash did it, then that it's impossible they could have because no one working there wears belts, then finally gave me the actual manager's business card. I've left a voicemail with Curtis Leung, so we'll wait to see how that conversation goes. I'LL NEVER BE BACK. I SUGGEST YOU FIND ANOTHER CAR WASH TOO. read more

Broadway Carwash - A ripped leather seat, courtesy of "Broadway Carwash" - Car Wash Near Me - Oakland, California

I used to go to the Berkeley Touchless wash until it closed years ago. If you don't want to get your hands dirty cleaning the inside of your car yourself, this place works. read more

This car wash ripped off a sensor on the front quarter panel of my car. When they had finished drying it, there was a remnant of their towel underneath the corner of the sensor and when I pulled it out, the entire sensor fell off. It looks like they tried to put it back in place. I walk around my entire car after every wash and know that this was not broken prior. When I showed the attendant the towel remnant and we pulled it out together, he got a manager. The manager was very rude and defensive and said that if I had not documented it with photos before that there is no proof they broke it. They said to go get it fixed myself and refused to give me their insurance info or file a claim. I don't recommend you risk your car by going to this car wash. read more

Broadway Carwash - Car Wash Near Me - Oakland, California

I consider this a 3.5/5, so I rounded up . This was my first visit to this touchless car wash. I paid for the "Super" package for $54 (includes the extra $10 due to my having an SUV). Overall, I'm satisfied with the results. They did a great job with interior vacuuming and wiping down the windows and interior surfaces. For external cleaning, the results were mostly okay. The rinsing of the car left much to be desired as there was still some soap residue in one area of the car (most of it was wiped away by the staff). No smudges on the windows post-wipedown. One of the staff, maybe the manager, didn't want me to take photos which I thought was strange. I'll likely return since there aren't many touchless alternatives in the area. read more

See all

Horrible service horrible attitude. This is how they left my car. I told them coffee spilled at beginning and to plz help take care even if extra cost. After waiting an hour this is how they returned my vehicle and wouldn't even wipe up all the obvious particles that should have been included in the managers special. I respectfully brought to their attention and the said it would be more money go clean this. As I was about to leave , I took just a few extra seconds to take picture and they were rushing me out and knocking on my windows. Feel totally disappointed and disrespected. read more

Mi carro resultó muy rasguñado o rayado, pésimo servicio estropearon todo mi auto y no dan ninguna solución

I've been coming here for years.. I'm from here so for years. I had a membership too, until this. And was told by the manager it's wear and tear and that's why they have notices stating not responsible. All well and good but once workers enter the vehicle it is your responsibility. Not to mention if it was wear and tear why not tell me instead of trying to hide it??????? Now I have to pay $375 to fix this of which McKevitt Volvo said the only way it would have broken is that someone yanked it rather than using the additional handle to make the seat collapse. Y'all freaking sux! Most expensive car wash I ever had. Will NEVER come back and will tell everyone who will listen. Oh also filling a small claims action, because I should pay for this??? Azzhats read more

Broadway Carwash - Use to fold seat down - Car Wash Near Me - Oakland, California

Car needed detailing and I came here on the recommendation of a friend, really wish I checked the reviews first. Same as other folks have reported, I got my car back with damage to the paint and panels. Amateur quality work for premium prices. Avoid. read more

See all

Came here at around 2:20ish pm on a Monday, and they were steady with a line of cars but I essentially had no wait. You drive up and someone confirms which service you want. I went with the managers special ($45); they first seem to vacuum your car, it goes through the wash, and then they dry it/do a quick interior wipe down. You pay inside the Mobil gas station and can wait inside or there's some chairs/benches outside. Overall very efficient (finished around 2:44) and decent wash/vacuum. I have some stubborn bug splatter on the hood that was still there. The interior wipe down on the other hand - They didn't really wipe down the seats super well or the middle console surface, but most all other surfaces looked okay and I'll probably have to do it again myself. I'd give this place a 3.5. Tip: It was my first time so I missed the fact that if you want your trunk vacuumed to leave it open upon arrival - the trunk wasn't touched (but I assumed they would have asked or did it anyway, since I told them it was my first time - but oh well). Not a bad spot to get your car washed and vacuumed though it's not really a through wipe down inside. I probably could've saved a few bucks and just went with the super wash. read more

Broadway Carwash - Price/service list - 1/16/23 - Car Wash Near Me - Oakland, California

See all

If you'd like your car to be scratched, this is the place to go. Overall, a terrible experience I would not recommend this car wash to anyone. I took time out of my day to speak directly with the manager and show him the damage their car wash caused. All I asked for was a simple reimbursement for the wash. His response? "We have signs that say wash at your own risk." In other words, even if their equipment damages your vehicle, they take no responsibility. I also spoke with Curtis, who added, "You can go through insurance and file a claim, but I'll tell them there's a 0% chance it came from my car wash." For the record, I never asked about insurance, I just wanted a refund for the damage. The lack of accountability isn't shocking after reading other peoples reviews but it is sad to see a company who doesn't care about their customers. read more

This is the worst carwash I have been to. They stole my phone charger and didn't clean my car fully. I paid $54 for the deluxe. Go somewhere else and save your money. read more

believe or not, this is my 2nd review about this place even though they changed ownership somehow the service got even worse. After a few years i was in the area so decided to give it another try but i wish i didn't! it took FOREVER for them to give me a ticket to pay eve thought they just opened. I was speechless when i saw the car... read more

See all

What a terrible job. Paid extra for the wheels and they look like S4IT! Never going back! All the good reviews must be from the emplyees. read more

See all

I think what is most frustrating about this place is the poor line management. The way they manage two lanes means of cars means there's a randomness to the timing. A car that arrived 5 minutes after me was ready 10 minutes before I left. Car was mostly clean, but not $39 clean. Location is convenient, but you'll save time and get a better value driving somewhere else. read more

I spilled a coffee in passenger seat so I stopped by here after work to get the car cleaned. I paid $47 and showed them where the coffee spilled, they assured me that they would wipe it with a rag. They didn't. The outside of the car was dirty everywhere after the wash. There were busy but there were 5 of them cleaning the car so I'm not sure how they missed cleaning every part of the car. I mean, the rims, the trunk had cotton stuck to it, the rail where you step had dirt on it, the windows had smudges, not water stains, smudges. I paid $47 and I thought about driving back to have it redone but my paint had scratches, like they dried it with a Brillo pad so I wasn't about to let them touch my car again. read more

See all

Been coming here for years! My new cars and the old ones too! My daughter gets HER car washed here now. Broadway Carwash...the next generation :-) Please Tip the hard workers...thank$ read more

Good friendly service. They always do a good job cleaning the exterior, vacuuming, and cleaning all the windows

I had issues with SUV. Parked near a house, it got paint sprays all over the car after a paint job done on that house. Took the car to detailing shops in Hayward and to Broadway Carwash. I was given an estimate with a few comments saying they can't guarantee complete removal of sprays on the plastics attached to the car. I liked their honest comment that made me have them the job. After all said and done they did a commendable job on my SUV. Gone are the remnants of the paint spray, Great job! Thanks goes to Sanchez, Jose and to Jesu. Total cost at $500 read more

I have the monthly service. It's great. The people are very nice. The place is very very clean. They all try to please you.

Avoid this car wash at all costs. I was in the market to get a car detail. I called the car wash at 9 AM to see if I needed an appointment, they said no come on in by 9:30 and will be able to detail your car, I arrived at 9:08. I got to the car wash and was instructed to wait in line for a typical car wash, which did seem odd at the time. Once the attendants came to my window. I let them know that I wanted a car detail, they told me that they were booked for the day and had no more car details available. I waited in line for 40 minutes to be told this. As someone who is a small business owner I would advise this company to get their act together and have a better system so they don't lose customers. read more

Hella disrespectful. Been coming here for 5 years and they had the nerve to leave my cup holders dirty even though I paid for a $60 hand wax. The manager gone say I drive my car so that's how the nail got there. I Um, it wasn't there when I arrived. Last $80 they will get from me. read more

Broadway Carwash - Still got leaves on a $60 carwash. - Car Wash Near Me - Oakland, California

Well for almost 50 bucks watching my car dry in the sun really sucks. The reason I pay so much is to make sure my car is cleaned properly without water spots. Don't go here not worth it. Maybe if it was 20 bucks but too expensive for bad service. read more

My experience has been pretty good with their touchless car wash. They can get busy during rush hours, but overall I'm happy with the pricing and quality. read more

I did not like their service. The staff did not properly wipe all water from windows and car body; there are spots on my windows and trunk. The staff did do a thorough job vacuuming and did not lock my keys in my car, which has previously happened. Honestly, it's not worth the wait or expense. read more

Throughput seems to be the focus, understandably. Don't expect hugs and kisses, but do expect a focus on getting things done efficiently. They are a bit pricey, but consistently do a very good car wash. I only go in when I see the entry line is reasonably short and so am able to get in and out in a reasonable time. Early mornings have proven best for me. Good interior and exterior cleaning and they do a good job on wheels and tires. They are a Mobil gas station and convenience mart as well. They do a good job. read more

See all

Not overly impressed with the detailed job. There was many areas that clearly they did not clean or treat on the inside such as the roof headliner. It was some road grime along the bottom of the car from road construction that they insisted could not be removed I suppose I'll just have to take their word for it. I think this place does a really great job of the touchless wash and basic interior clean of vacuum and window. read more

Lousy customer service no manager to address concerns and they do a lousy job. It's no wonder they don't even have 3 stars. For the money you get crap. read more

They're a solid full service car wash. I've been a customer for at least a decade and never had an issue.

They told me my Volvo XC60 qualifies as an SUV and charged me $10 more than the posted prices. I have never had any other car wash or oil changer business call my car an SUV. They also do not have a sign posted showing SUVs and trucks cost more. Then they tried to upsell me on the monthly membership. Just go to Ken Betts on Pleasant Valley and Piedmont. It's less expensive, with the same services, and they don't pretend your car is an SUV so they can charge more. read more

See all

Today was my last visit. It's always been a "meh" place to get your car washed, but it's convenient but it's never a good job. Today another shitty job, I pointed it out to that manager and when they say the fish rots from the head , it's true. He had every excuse about why it was such a shitty job. Get your car washed somewhere else. read more

I came in thinking I would get a quick car wash but ended up with a flat tire also. Overall, the wash is ok. I got the manager special and rubber mats washed. I'm not knocking on the wash even though there's still some slight dirt marks on my hood and dirt on my trunk carpet that didn't get cleaned well from the vacuum. I am disappointed in the service and how they handled the situation with my car getting a flat tire. Manager Greg came out to let me know my car got a flat tire from the guard rail that guides the car when it comes out from the wash. 1. I didn't get an apology regarding the issue. 2. I asked what you expect me to do. Greg mentioned It need to get it fixed' 3. Greg said verbatim 'it's your fault for not letting us know ahead of time you're air pressure valve on the tire would break". Ok so I have a flat tire and you're saying it's my fault? 4. No instructions on what to do with my car. It's now stuck in the middle of all the cars being washed. No help to change my flat tire to a spare. I wasn't rude or making a scene or getting angry with Greg. I gave them a chance to resolve the issue or just apologize for the situation. All I received was, "you'll need to fix you're tire". read more

Broadway Carwash - Flat tire from the car wash rail that guides your car - Car Wash Near Me - Oakland, California

See all

I pulled up next to the Air & Water refill station to add air to my tires. I went inside to ask the female clerk to activate the compressor and she said that the compressor is not working. I didn't believe her due to the facts there were no signs posted out of service and the most obvious signs was the machine was powered up. I purchased a few items and deposited 1.50 into the machine and it works fine. It is a State of California law that mandates customers are not required to pay for air at gas stations where they are doing business and this clerk definitely violated state law. Unsure why she didn't want to turn on the air compressor, but definitely management should be aware that the staff member represents the company. read more

Got a decent car wash from the place, but noticed a huge scratch on the side of my car. Also staff vacuumed up my dongle. Got that back (+1 star), car still scratched AF (-3 stars). read more

Have been taking my car in once a week for over 3 yrs. I do the monthly special. Never a problem and very happy with the car wash! I highly recommend this place. read more

Service was quick space is super clean Employees were on point with almost everything when you want to get your trunk cleaned make sure you open it for them to vacuum Great spot and busy read more

My daughter thought she was doing me a favor and got my car cleaned for me while I was out of town. Well, no good deed goes unpunished. Car was NOT cleaned very well AND my registration and insurance card and emergency money were stolen. Poor job of cleaning out the inside of my car. My floor mats are still dirty. They didn't clean out the cup holder very well, it's still dirty and sticky. The gear shift my emergency break were wet from the cleaner but still were not clean. How does that happen? Worst part is that one or more of the cleaners stole my emergency money, my registration and insurance card from my car. Avoid this place like the plague! Would give it zero stars if I was able to do so. read more

Just left from here. They did an alright job, car definitely still has streaks. But these people broke my window! I came w all 4 operating and rolled up. When they were done my front and back window were half way down...didn't think much of it. Then I'm driving on the freeway and try to roll the back one up and it doesn't move!!!! I look and they put take at the top but that shut didn't help. They don't accept liability for things damaged or stolen inside the car but they will be taking liability for DAMAGING the car itself. And then to be so rude and not even say anything. But just stare, ask for the receipt, and walk off. I will never go back. And I will be returning tomorrow to follow up in person since they are now closed. read more

Broadway Carwash - Car Wash Near Me - Oakland, California

See all