Had a break Job done on my van Omar and David went above and beyond to make sure my family and I…read morewas taking care of and back on the road safely these guys are a blessing need car work I highly recommend them Thanks again Wesley Taylor

I recommend this place, I needed my car ac fixed and Omar was able to get it fixed while one day…read more Very great service! And awesome customer service!

I absolutely love this place! The staff is extremely friendly and very knowledgeable. Their…read moreprices are very well-priced, and they always keep you informed of your vehicle. Jackie, who works the front office, is awesome and they met my timeframe of getting my vehicle back to me when I needed it.

This business sent me a text to offer appointments for services. I made a special trip to meet the…read morenew owner Shal. I explained what I needed my brakes replaced. I asked if I dropped off my vehicle on Sunday (Easter Sunday) if he could get it done on Monday. He said yes. I explained that I would pick it up after work (3:00).Again he said it would be fine. I had a friend drop me off. On Monday I called around 1:00 to check to see if my vehicle was ready. Stephen told me it would be ready in a "couple of hours". I asked so if I come around 3:30 it should be ready. He said yes. At 3:00 when I got home I called again expecting my car would be ready and I wanted to get the price so I could bring enough cash. Stephen again answered and told me "it was the next one in the bay". They close at 5:00. The last thing I wanted was a rushed job. Plus I felt lied to. There are many other shops that can replace brakes in my area. I will avoid this shop in the future and save myself time and frustration. Plus I don't want anyone rushing to get my car ready. After I got my key from the office I caught Shal to explain my disappointment after I took so much time to get this vehicle dropped off and picked up by another friend. Neither he nor anyone in the office seemed apologetic nor care that they didn't get my car ready as they said. Too bad so sad was their attitude. That's my attitude as well as I will move on to another service center that appreciates their customers and their business. And I would certainly not refer any one I know here. They are too busy for us anyway.

I have been getting my cars serviced here for over 20 years. They are honest and will tell me what…read moreNEEDS to be fixed now and what can wait a couple of months. They have the best tire prices and will help you pick what works best for you, your driving style, and your budget. I also appreciate a ride home or to work while they work on my car.

Got new tires here and have had a rotate/balance done as well…read more Staff is friendly and quick to help you when you arrive. If they can get you in they will. They have a few chairs in the main area but it would be more ideal if you had a ride to leave from someone else or use their complimentary shuttle service. Prices are reasonable and the service is usually quick. So reviewing from the tires-only standpoint I would recommend. If I ever get service done to anything else I will update the review.

Honest mechanic with reasonable prices. This is why he is #1 on yelp! THANK YOU BAO & CREW!read more

Bao is the best. Had car problems in the middle of a 10 hour drive; they were about the only shop…read moreopen on a Saturday afternoon. Despite being very busy, he took the time to assess and resolve the issue and save what could have been a terrible vacation interruption. With the urgency of the situation, would have been easy to charge a premium, but he was looking for the best way to resolve the issue while minimizing my costs for parts. Only regret is that he isn't close enough to go to him more often!

Honest and fair. Very good about explaining what is needed and why. Very respected by community.read more

Genuinely blown away by the empathy and kindness from Eli at Sealy Automotive!! Not only did he…read moregive me a discount when he heard I was fired from my job, but he gave me some friendly advice as well as a job recommendation. Going above and beyond the great service given, which was effective and very fast!! Thank you guys so much!!!!

Jason went above and beyond to help get my truck back on the road so I could make it back to…read moreGeorgia. Highly recommend for his A+ customer service, quality and attention to detail! Thank you!

I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

Excellent service! Honest, professional, and quick turnaround. They explained everything clearly…read moreand what to prioritize. They did great work on my older BMW 330ci. I'll definitely be coming back for the other repairs I need done and recommending them to others.

A negative review of Knoxville Auto Pros was posted from this email address several months ago. It…read morewas entirely bogus and NOT written by me. When they serviced my vehicle for an air conditioning problem that no one else was able to fix, they were thoroughly friendly and professional. The cost was very reasonable and the A/C has been working great ever since. I highly recommend them and I have referred others to take their vehicles to them.