Dave, Kevin and Ray go above and beyond the call of duty. It's hard to find a reputable and honest…read morecar shop but these guys are all that. Thanks for taking care of my truck!

Came in for an oil change and tire rotation. They were running a little behind with a staff…read moreshortage and the desk agent Tyson made me aware of it when I arrived. Well it ended up taking quite a bit longer than he thought and when it came time to pay my bill, he said I'm going to take care of your entire bill. I was beyond surprised and would definitely come back in the future. Everything works out in the end... if it hasn't worked out then it's not the end! Thanks Tyson!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I ordered some big tires from Scott and less then 24 hours later they showed up in a truck. Thanks…read morefor the great service!

if i could 0 star i would. went to get alignment and front…read moretwo tires, they replaced two missing studs and lugnuts i was missing. that was good. 4 months later, today i notice it's shaking and sounds like my tire is gonna fall off. pull over and see im missing those two studs and nuts again. (4:05) call and ask about it, they tell me to bring it in to take a look. on my way there call again and tell them my tire is about to fall off (4:10) and they tell me to bring it in the morning. thanks goforth. called jim's automotive and told to bring it in right now. tell me why goforth gave me 3 different sized studs and did not tighten them enough. not going back again. jims for the win.

Finding a good shop to take care of the cars is always tough when relocating but I'm as pleased…read morewith Elite Automotive with my mechanic of 10 years back in TX. In the past two years, Elite has replaced a transmission and the hydraulic rack/pinion assy on my 2011 Chev Impala. (16k miles on the tranny, which is smoother than the original.) And I had them service the CVT fluid on my wife's 2017 Subaru Legacy 3.6R. Later, she brought it in because the electric window (passenger, front) wasn't working. Danny (owner) advised it was a battery problem (weird!) and charged only $60 for troubleshooting. Yet, we'd not have given a thought if he'd have charged us hundreds. The only deal I'm interested in is a) accurate, honest diagnosis; b) competent workmanship; and c) paying only what I should pay, for work that was needed and that was done right. That's the deal that Danny gives at Elite.

We've taken our Mercedes to them for repairs and were very pleased, so when my Infiniti started…read moreacting up, they were the only place we considered. Highly recommend - friendly, professional and very customer service oriented! Cost was as expected based on repairs performed.

They don't honor their online pricing. Even when their salesperson said that if it were them who…read morefound they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation.

They have hardly any new cars on the lot. Zero of the 2 models we were interested in.read more

These guys helped me with my trucking needs and worked past their closing time!…read moreAbsolutely outstanding!!!

The last 2 cars they worked on in my family had leaked oil or burned oil within 6 months time and…read morediagnosed with blown motors within 6 months of having full repair work done on engines. Spent $2,000 fixing oil leak & replacing a power steering pump in a Camry we just bought in April this year which apparently already had multiple oil leaks when bought it. We were told the motor was good in the Camry & that it was worth fixing. Took Camry back in October because there was a terrible noise in the motor. We were told the 3 rd piston blew a rod & broke it and that it fell in the oil pan. He says there was no way for him to know that when he was fixing it that the motor was damaged ( " & was caused by running completely out of oil more than twice .?). Wanted to charge $6,000 more plus to put in another motor after we were told the other motor was good before spending already $2,000 on fixing it. Or we could sell it to him for $300. We had a Toyota Prius in the past which was involved in a collision with a deer jumping in front of the car as we were driving towards White Pine. Said they could fix the Prius good as new for $2,700 or little more can't remember. But after we got the prius back from this same shop, we took it back 6 months later and was told " the motor burned the oil out of it & needs. New motor ". It was also a 2008 model. They were asking $3,000 to replace the motor in the Hybrid Toyota, but the value on it was about $2,500. He offered us $500 to buy the prius & so we did sell that one to Murray's but we decided to keep the Camry this time

Allen's Transmission rebuilt the transmission in my 2010 Ford Crown Victoria Police Interceptor six…read moreyear ago and since then I have put about 130K miles on the car. It still pulls like a champ. Mr. Allen showed me every part he changed on the transmission following the rebuild. Highly recommend this business.

Looking for quality workmanship, done right, the first time, then this is the place for you. Family…read moreowned and operated, very caring, friendly and honest folks to help you when your transmission isn't working right. We had my wife's truck brought here from Jonesborough, after the transmission decided not work. They called us to let us know they got the vehicle. Then called back after they checked it out, explained everything to us, no gimmicks, no nonsense, just straight up honest facts. Price are very reasonable, beat every dealership around, and they went above and beyond doing the repairs. Found a rear main seal that was leaking, replaced it, and only charged us for the part. Try that at a dealership. We live in Jonesborough, but this is where we are getting our vehicles serviced from now on. Came to pick up my wife's truck and dropped mine of for a much needed transmission fluid change. Really can't say enough about these folks, we are very blessed to have folks like them in our area. Have a question about your transmission or about a vehicle you are thinking of buying, give them a call first, I'm sure you will be glad you did.