I had an amazing experience here today. These guy were honest and went above and beyond. The oil…read morechange sticker in my car said it was time to change my oil, so I dropped in to get it changed. The guys were super honest about how good the condition of my oil was in. They showed me the oil on the end of the dipstick. It looked like it had just been changed. They said I could wait about another 1,000 miles. How honest is that! They said they didn't want to take my money until it was necessary to do so. They even cleaned my window and checked my tires and placed air in the needed tires without charging. I will 100% be back to get my oil changed in a 1,000 miles with these guys. It can be difficult to find honest businesses or people these days. These guys are honest, friendly, and attention to detail. They deserve your business!

I went in near closing and asked for a full synthetic oil change. I also asked that they do nothing…read moreelse as I know the conditions of my vehicle very well. The entire crew jumped on the job and completed the service with better than professional pleasantries and I was out of there in just under 10 minutes. All were young and exceptionally enthusiastic. The facility was as clean as the day after construction was completed and brand new. Definitely will come back to them if I need an oil change next time I'm in the area. Excellent and fast service!

Driving I-40 on a Friday afternoon and noticed coolant gage issue. Found Advance Auto on the…read morenearest exit (Kodak) and they did diagnostic and found thermostat needed replacing. They sent us over to Jim's with thermostat in hand and at 4:30 they said give us a few minutes and we will work you in. They fixed us right up and we are back on the road an hour later! Thanks so much for taking care of us! We are so thankful! Chris & Sue Banning, White House TN.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

The Valvoline express care quick lube Sevierville is awesome. They're always quick and the…read morereasonably priced and I come here all the time to get my oil changes.

Stopped at Valvoline for a quick oil change and was in and out in under 15 minutes. The techs were…read morefriendly, explained the services without pressure, and checked fluids and tire pressure for free. Prices were clear and the inside is clean.

Professional, quick but efficient customer focused, all around great experience Manger is top…read morenotched always willing to help his team member out and I wouldn't go anywhere else

Hello from Gatlinburg! I had an oil change here about a month ago and every one was so nice and I…read morewas in and out in 15 minutes I think !

Zack and Jason took care of me. ZACK Was exceptionally great absolutely has the southern…read morehospitality. Went as far as explaining the details and educating me on things that I overlooked on my vehicle. PRICE: Very reasonably priced. Zach did not charge me at all he was very honest. Zack even went as far as giving me a great discount. SERVICE: Absolutely fantastic. Very nice educated and also I got a free car wash after my oil change. Thank you

Great place to get a FAST oil change and car wash…read more You can see what they're doing and whilst There doing it. Unlike at the Walmart which may be cheaper but Are they doing all they say they do. Very rarely is there a wait for the oil change today I was in and out in maybe 15 minutes. With an oil change you get a free car was and for An additional amount 3 different rates you can Get the interior clean too. Paid $85 today oil changed filter changed Car washed and interior cleaned and vacuumed.

A negative review of Knoxville Auto Pros was posted from this email address several months ago. It…read morewas entirely bogus and NOT written by me. When they serviced my vehicle for an air conditioning problem that no one else was able to fix, they were thoroughly friendly and professional. The cost was very reasonable and the A/C has been working great ever since. I highly recommend them and I have referred others to take their vehicles to them.

Excellent service! Honest, professional, and quick turnaround. They explained everything clearly…read moreand what to prioritize. They did great work on my older BMW 330ci. I'll definitely be coming back for the other repairs I need done and recommending them to others.

I can't give it less than 1 star, otherwise it would definitely be in the negative numbers. This…read moreman had my vehicle for over 9 months. He FINALLY mechanically (supposedly) fixed it but still had body work to do. That was October 2023. I've called, texted, and went to his shop, almost every week since then. NOTHING!!!

*DO NOT RECOMMEND* Firstly, writing reviews for business…read moreoutside the food industry is not my goal. However, this is a special case that I would like to make others aware of. Issue: Car's A/C. It will turn on for ~5 mins during the car ride but then will stop blowing cold air. The air filters were changed last year. Friends who work on their cars checked the Freon and said it was not low. They recommend getting the air compressor checked and bringing the car to a shop. My family is local to the area, so we wanted to support a local car shop. Other car shops were busy, so we called Done Right Automotives. Rick Dunn (the owner) said they would be happy to check out the A/C around 1pm. I brought my car to the shop and met with Brian, the mechanic. I told him what we have checked out and discussed that I am concerned about my air compressor. Brian said he would run a diagnostic and his boss said it would be $69.99. I was hesitant but let's do it. An hour later, Brian came out and stated that he believes the hose/tubes are blocked up and 9 out of 10 times flushing it/unclogging it will take care of the problem. I asked if he was sure and confident, and he gave the nod that most of the time it will solve the issue. Cost? $380. Time? It would take at least 4 hours and they would close the next day. I will have to pick it up Thursday morning. Well, seeing that I was about to be on the road the following weekend, I put my trust in their expertise. I initialed the documents and looked forward to coming back on Thursday morning to a car with fixed A/C. Thursday, AM: I come in with my mom and Brian met us at the front. He said that it was still clogged and they would have to flush it again -- no charge though. It should be ready in the afternoon. I get a phone call around noon. Brian said to call his boss since he's better at explaining A/C problems. I called Rick and was told that the clog in the hose backed up and destroyed the air compressor. The air compressor needs to be replaced. The cost? $1300 - and Rick said he discounted ~$200-300. I would have to come back in 2 weeks to have this done too. After a quick discussion with my parents, we decided no. I called Rick and told him we will pass and will come get the car. I stated in a calm manner how unhappy I was with the situation. He said he was sorry. It will be $493.83 (including tax) and that they only take cash and money order - and that they had signs on the wall stating that. I was shocked. There were back and forth with Brian, my parents, and me about the cost. We were told Rick would not be back until the following Monday. We stated we would like to talk with him in person about paying full price and to negotiate - being local with a small business, etc.. We had an arrangement to meet Rick on Monday to discuss it while in the meantime the car would be left since we had not paid. We did see the hand-written/suspicious signs on the back wall stating no credit/debit cards. Cash or approved checks only - approved checks only being bank checks - see pictures. I get a phone call from Rick later that day stating he is at the shop for the next hour and that I needed to pick up the car and pay since he will be going to Florida for the next two weeks. My dad and I get there and tried to negotiate. He tried to sell it off that the discount was in the air compressor and labor if we chose that, but the diagnostic and flush needs to be paid in full. We discussed that the problem was misdiagnosed and our initial concern was the air compressor. We stated that approximately $500 later, the problem has not been fixed and it would cost almost $1500 and 2 weeks to get it fixed. Rick said that you cannot check the air compressor without running the diagnostic they did by unclogging the hose first and flushing that out. We asked if that was their expertise and there was no other way - answer, yep that is how they do it. No negotiation? None. I asked how do most people pay for this? He said, they usually can't - in other words, he would get to keep the car. He stated that is how he does business, and he has 14(?) other auto shops like this. Also, he is from Florida and goes back and forth from there a lot too. My issues: Diagnostics can be run on the air compressor without having to go through the hose. Even so, any discounts would have been fine for the miss. But no. We invested $500 with the problem not solved only to be lured into putting in $1300+ dollars to finally getting to the problem. Also, I understand not allowing credit/debit cards, but local business checks or other means to pay? Nope. Just cash. On top of that, I looked at the invoiced I initialed. Added on AFTER I had initialed is "no refunds, I agree that other work may be needed." The inconsistency with the agreement/invoice AFTER I had initialed is quite alarming and shows the businesses dishonest methods. Their website says "guaranteed satisfaction." Yeah, right.

I've owned dozens of vehicles, big and small, huge diesel and tiny sports cars. This tiny place,…read moreall family owned, and they treat every ever customer as if you are only customer they have or ever will have. It does not matter the challenge with any vehicle, these guys just figure it out, quickly with class. Highest rating possible

This garage goes above and beyond.... Customer service was excellent and everyone was very…read moreknowledgeable!!!! We will definitely be back and use them for all of our trucks!!!