if I could give less than one star I would. called for accessable taxi, the dispatcher verified…read morethere was a car available and then called 20 minutes later to say there was on accessible cabs this afternoon and evening. HORRIBLE service. hard enough to get wheelchair transport in the grimsby area to only have your last effort cancel after booking.

My mother has a recurring booking to take her to and from church in Grimsby on Sundays. She is 92…read moreand uses a walker. For the first couple of weeks the service was reliable. Over the next month, they periodically did not have a driver available at the required pickup time and showed up late. In the last two weeks they completely stranded her. I get a call 10 minutes before the pickup time that they "have no drivers", which is not helpful as I live in Toronto and cannot find anyone to take her on such short notice. This company advertised 24x7 service in Grimsby, but it appears they can't actually provide that level of service. it also seems that the drivers get to choose whether to take a fare or not, so some are choosing not to accept the fare even though it was prebooked several months ago. I have called in several times and requested that a manager or supervisor contact me, and no one ever calls back. I strongly recommend staying away from this company as they seem to feel that actually being able to provide the service is out of their control.

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

First time taking a medical transport with them I was instantly impressed. The vehicles are…read morespotless inside and out free of garbage and smell, drivers are very very nice and very safe drivers. I never had to wait more than 10 minutes for my ride home, they call a day ahead to remind you of your pick up time, and if you have to call the office they are so friendly and helpful. Keep being awesome Aero, Thank you!!

I used this company for tours and shuttle to and fro airport…read more The 4 times they picked us up the drivers were professional and courteous. They gave detail about the area from personal experience. The drivers that drove us were from Niagara so knew the area well. I would totally use them again. Not sure why they have a low rating.. But hey, you can't please everyone, right?

The quoted price sounded great ($55 from Niagara Falls to Buffalo airport) but they get one star…read morebecause THEY DIDN'T SHOW UP. I reserved this over a week in advance and then confirmed a day in advance and got an email saying we were all set.

I have never had a bad experience with this transportation company. I needed a ride to pick my…read moregranddaughter up from school and take her home, and someone from New Boyz called me back even though I hadn't left a message. The driver also called me to let me know when he was close to my house. Customer service and reliability are so important in today's world. New Boyz provides both, and I would HIGHLY recommend this company to anyone. I have already done so more than once.

They did it again, the Lazy Boyz never showed up. This is the third time I tried to use them for…read moretransport. They are totally unreliable.

Horrible customer services Drivers constantly don't show up…read morefor preplanned trips and make you late for appointments or work constantly due to their unreliability. Trying to reach out to them they just tell you to text them and you get nowhere or say there isn't much they can do and they apologize. Do not use them if they have somewhere you need to go, when you complain to much about their service they will just try and block you from their app

Fast, efficient, reliable service, especially for booking in advance (no mark-up on pricing for…read morethis either!!) Always have a good laugh or two with all drivers & can always expect for timely service with a smile :)

St. Catharines o Niagara Falls traveled to same addresses…read more Niag Falls Taxi $50.00 Brock Taxi $40.00 Central Taxi $42.00 (after discount) Speedy $28.00 YOU DO THE MATH. When I called Niagara Falls Taxi one time I had 45.00 short 5.00 and the cabby would not bring me. A month later I gave cabby 50.00 and he looked at me and I said that right correct? and he said "Oh, no tip??? Most drivers a rude. DO NOT USE THIS CAB SERVICE....

Just got back from Niagara Falls, Canada, and we used the Niagara Falls Taxi several times during…read moreour trip. We wanted to write a review to say that we were very pleased with the service. All the taxi drivers were very prompt and polite. My only con is that you might need to retire one or two of your vehicles, but no real complaint. Thank you for providing this service.

Very disappointed. Booked and confirmed a trip recently and 2 days before the trip I decided to…read morecall and confirm all of the details for 3rd time. When I asked to confirm the price that was was given to me twice before traveling to Canada, I was told that it was going to be over $300 more now. I explained that this was unacceptable but they didn't seem to care so we quickly cancelled and luckily we were able to book with another company. If we weren't able to find another company quickly this would have created a huge problem for us and our guests coming into town.

From the owner: Get where you need to go with professional taxi services from 5-0 Bus & Shuttle Service in St…read more Catharines. Whether you're on your way to the airport or headed downtown for a romantic dinner, our courteous drivers will get you to your destination safely and quickly. Call 5-0 Bus & Shuttle Service to schedule a pick-up today.