I cannot imagine a better experience dealing with a Freightliner Service Center, which I've done a…read morecouple times in the past. Our Freightliner Custom Chassis Viper display quit working four days before Christmas as we were traveling across the country to be with our kids in Denver for the holiday. This shop told us to come by, but naturally made no promises. After about an hour wait, our technician Brian was able to quickly diagnosis that the entire module had failed and needed to be ordered and replaced. My stress level went through the roof as I began to worry about making it to Christmas. We discussed the issue with the Service Manager David, who compassionately loaned us a test unit that would enable our travel with the stipulation that we had to return to Odessa to get the ordered part swapped into to our dash. We returned to Odessa today, and were in-and-out with a fully functioning Viper display within two hours. That's AMAZING! I don't know what someone else experienced at this location, but I cannot say more about the professionalism, service and support my wife and I received. Top notch!! If only we lived anywhere near Odessa, we'd be customers for life.

This place opened at 8am I got there at 8:30am because I had a code on my truck and wanted to plug…read morecomputer up to see what the problem was, that only takes every bit of 5 minutes. The customer service sucked when I asked can they check out my truck. I understand if your a week behind on repairs but just to plug computer in and check codes is all I asked for them she said it will be a few hours before they can check it, I said ok well what's a few hours I have a pick up schedule at 3pm remember it's 8:30am she said I don't know maybe we can check it before 3pm. Like wow, it's like soon as I walked in the door no matter what I wanted her answer was basically " hey buddy I don't care what you want but get out and we will get to you when we feel like it, still not gone fix it but get out." Only lady in customer service. She suck.

I was interested in purchasing a Semi truck from this dealership and initially had a good…read moreexperience with one of the employees, who was professional, respectful, and helpful throughout the process. Unfortunately, my experience with another employee (Emilio) was the complete opposite. During our interaction, he directed a racial slur at me and called me the N-word. That behavior was completely unacceptable, unprofessional, and made me decide not to do business here.

Do not use or do business with this company. My driver delivered the five trucks to their delivery…read moreaddress. Took over a week and a half to be paid. We have yet to be paid for our fee. DO NOT USE

Great experience at Rush Truck Center! The front counter staff is incredibly knowledgeable and…read morehelpful they actually know their stuff and don't just guess. The warehouse customer service was just as impressive: fast, friendly, and professional. It's refreshing to deal with a team that clearly cares about doing things right. Definitely recommend this location.

DO NOT GO HERE. Very unprofessional and rude. You go out your way to trust big commercial…read morebusinesses like this one and end up getting screwed more than local shops!