Staff at BMW of the Permian Basin always are pleasant and helpful, always greeting with a smile…read moreregardless of the reason for the visit. The waiting area is comfortable. I appreciate the complimentary beverages. Staff stays in touch and keeps me informed. Tony, my sales person, is accessible and responds promptly. I also appreciate the complimentary car washes.

I have not enjoyed the sub par service at this dealership, I had some final service done before my…read moreservice contract was up windshield wiper blade (newly installed by Sewell) kept falling out of place, my air cabin filters were replaced by them a month after my under dash cover broke fell off and I found out why, the mechanic broke one of the mounts but just shoved it back in place. I'm searching for another place to get my BMW oil changed because right now because I don't trust this dealership or services department to do things honest or right.

Amazing service, from start to finish…read more This is a dealership that looks after every customer. 5 star all day long.

First of all, I'm only even giving these people 1 star because I have to. I wouldn't give them one…read moreat all if I could. These people are crooks!! I needed a pre-owned car and went to their lot. Their salesman, Angel, convinced me to get a 2018 Buick Encore. This car was supposedly certified through their service team. I had the car 3 days, and the check engine light came on. Took it into the service dept and they told me they couldn't help me because it had gone off. Came on again and they put it in the shop for 6 weeks. Didn't fix it because when I finally got it back, I went to Midland and while driving back the transmission started to act up. Put it back in the shop and now they want to charge me 9000.00 for a new transmission. I paid for this car on 3/19/2026 and have had it for a week out of that time frame. They took advantage of me. I will never buy a car from these people again and would not tell my worst enemy to buy one from them.

I had my 2020 CX-5 serviced here. I previously purchased it in Fresno CA and I had it service once…read moreat a place in New Mexico and then when I called back for another appointment they never called me back. I was able to get an appointment and even though I had to reach twice, they were super helpful and kind about having to change it. I was offered a courtesy vehicle that was near identical to my own, just a different model type. That was not the case in California or New Mexico Mazda dealership/service center. It was nice because I was able to go get food and I was three hours from home and I don't know anyone in Texas, and I didn't have to stay at the dealership all day. When I came back and wanted to look at a vehicle they got me in touch with someone to go show me some of their models and they were honest and helpful. They didn't have what I was looking for but they did say that they would keep an eye out and let me know when they would get more in. My tire has a nail in it and they let me know to patch it. My key fob had gone through the wash twice and wasn't responding using the buttons. They replaced the battery for free when Fresno Mazda charged for it. Brakes cleaned and checked out (under warranty), I got my oil changed, tires rotated, and my filters replaced. The only thing that was missed was the quote for the dent on the side of my car from someone's door hitting my back passenger side. Keegan Poole was the service Advisor that helped me multiple times. He suggested Patrick Paton for the dent repair since they weren't able to get to it. Vincent was the other service and parts gentleman that I worked with and he helped me get in touch with Hui Huang who showed me the CX-9's and told me about CX-90s that are coming out. Only thing I would change is in California they washed the outside of the vehicle before bringing it back, but I hear there's a shortage of people who want to do that job and it may not be extended to everywhere. I would prefer the courtesy vehicle over a car wash. I also need to get my car alignment done since it's now pulling to the left. But overall, Well worth the 3 hour drive because the service was so much better than the other Mazda dealerships I have been to.

The GM Andrew at this dealership is a royal ass. He treated my daughter like she didn't have a…read moredollar to her name. Little did he know mom and dad couldn't written a check for the full price of that car!! He assumed we didn't have any money then basically told us to leave the dealership when I told him to stop treating her disrespectful. Will not be buying a car at this establishment EVER!! Drove straight to the Nissan house!!!

We were looking for a truck for my 17 year old daughter, thought we were going to have to go to…read moreDallas/Ft Worth area, not having much luck here. We stopped at Permian Motors just to check it out. God was looking out for us, the nicest people you will ever meet and deal with. Eli Pando, Keith and Christy King, were awesome, not pushy at all, very genuine people. They gave us a great deal on our daughters 2013 truck. Fixed and checked everything out before we picked it up. Highly recommend this dealership. Gabriel, Monica and Brianna Payan

I've bought three vehicles from Premium Motors over the past 6 years and each experience was…read moreincredibly easy. They helped get me financed and got me in and out the door each time with a ton of help. The best local business in West Texas to buy a car from bar none. Can't recommend enough!

I must say the people who work here are super rude and obnoxious. Definitely don't understand what…read morethe fuss is about giving such an attitude with their customers. Very lousy service but yet expect their business to thrive. I truly don't understand how they've managed to stay open as long as they have but yet I see their cars are overpriced for the amount of mileage their cars have.

i have been doing business with terry and his son jeff for over 40 years. they have treated me…read morefantastically. i have always been able to buy a car plus they take good care of me if i have problems. in my opinion, they are the best in odessa, most honest plus they carry the note and you deal with local home town folks. i recommend 100 percent. otis brasfield

They are an awesome place that is trustworthy. I've been visiting them for a little over 2 years…read more My car started to make a bad sound that I was sure was a grinding of a break. Well I told them that when I went in for my FREE oil change and instead of taking advantage of me they looked over the car, said they couldn't find anything bad with it in a quick overlook but they noticed something loose under the hood and tightened it down so if there's still a problem I could bring it in later for an in depth look. Well the sound went away! They could have easily told me whatever they wanted and charge me a ton but they just took a weight off my shoulders. Will always come back and recommend them. Sign up for their rewards program!

Maybe it's the Christmas spirit still in the air, but these guys just provided the best service…read moreI've ever seen. Needed a tail light bulb replaced and they switched it in maybe 6 or 7 minutes. They didn't even ask for any payment. I'm just visiting midland for the holidays but I might drive back whenever I need repairs just because I've never seen a mechanic provide this quality service

Everyone hates putting their vehicle into the shop for repairs. But Carillo's made it as painless…read moreas possible. And I was very grateful for that. They took my car in on Monday morning and I picked her up on Thursday morning. They kept in touch with me throughout the week and delivered on what they said. Thank you for all your work.

My red truck was put in their shop for a new starter. These guys had same day turn around and kept…read moreme in business! Xavier and Robert were honest and upfront about pricing and treated me like family! I can't say enough about these guys! Great Job!!!

This is a great shop I called and the phone goes straight to the owners cell phone. He went out of…read morehis way to make sure I was taken care of even on a Saturday. Then made me a dang good deal on a cold air intake for my 2014 Dodge Ram 3500 6.7 diesel. I will not go anywhere else from this day forward for any maintenance or performance parts. If you live In Midland/Odessa you know that getting this kind of customer service is rare on any day of the week. These guy's are First Class all the way!! Go see or call Manny or Jorge they will take care of you. You will feel better leaving knowing you saved money and got a faster truck than you had going in