I ordered an accelerator pedal sensor for my 2010 Ford e350 Super Duty through OEM Parts Online,…read more$310.20 as shipped by Sewell. The part I received does not fit my vehicle, even though the website showed that the part will fit. I initiated the return and was told that I would be charged a restocking fee of $46.53 because it was a special order item. First, I was never told that it was a special order item; at no point did any screen on the OEM Parts Online website show that it was a special order item. Second, they sent me the wrong part! I communicated my displeasure via email to Amanda Morales at Sewell Family of Companies, from which the part was actually shipped. Amanda was unresponsive to my complaint, stating repeatedly that I would be charged the restocking fee. This is, by definition, a deceptive business practice. First, to not inform the customer that it was a special order, and then charge a restocking fee. Second, and I cannot emphasize this enough: Sewell sent me the wrong part, and now I have been charged the restocking fee. This is wrong. Hugh

Brooke is a joke of a sales person contacted her through auto trader. Ask questions never received…read morean email three days later after continuous trying to contact seeing that it was sold and didn't get it's sold. Sorry or no communication whatsoever would not be doing business with these people ever communication is very lacking.

Bought a car a few years ago and they made me bring it back. If my credit didn't go through why…read moredid they not say anything to start with ? I had it several weeks. This happened to another person I knew also

Continually ruining people's lives, all because... why? Greed? Laziness? Whichever seven deadly…read moresins fall on these folks, they have somehow fallen from a reputable business to one who will take your trade-in vehicle, not pay it off, and continue to sandbag you while trying to make the most money from the most angles possible. This, even at the cost of your credit score and personal finances. Because why should they care what happens to you? All they care about is the bottom line... and the prison time I hope they'll soon be doing.

Great customer service - on time - reliable - did what they said and stood by it. I would…read moredefinitely recommend.

From the owner: At Wood Motor Co., we do things differently. We start with a selection of immaculate, high-quality…read morevehicles that range from pickup trucks to sports cars, and add in personalized service from a team of experts committed to building a long-term relationship with you. The result is a car buying experience that's simple, straightforward, and yes, even enjoyable. With our wide selection of vehicles, including rare and specialty cars, we're sure to find the right one for you. But if we don't have what you're looking for, just tell us what that special ride is and we'll track it down for you. And our bright, vibrant office and unique decor will make signing those documents for your new vehicle all the more memorable.

Here's the short version. Unlike the other local Ford dealer, you can make a reservation and get…read moreservice started before the "5 to 10 working days" quoted by their competitor. They did the work promised and completed it only 2-1/4 working days later than the date they promised. The bad side - I explained we were preparing for a long-scheduled trip and absolutely needed the work done by the end of the day Friday. I was told "No problem." Having heard nothing at about 3:00 PM, I called to check. Again, I was told it should be ready as promised, "but I'll check and call you back." As closing approached, I called a couple of times and was forwarded to voicemail. I finally decided that since the last time I heard anything it was positive, we'd go get the car. Only on arrival was I told the car wasn't ready and probably wouldn't be done before sometime after we planned to leave on our trip. So, our trip was delayed by a little over 24 hours. Again, the car has done well on a long road trip, so I can't complain about the work. But, commitments weren't honored and communication was poor.

Sewell's customer service is fantastic. I've had my vehicles serviced at Sewell several times and…read moreevery person I've ever spoken with is extremely friendly, helpful, and kind. The professionalism of the Sewell team is unmatched. Just 2 weeks ago I had my Sewell fixing an oil leak on my truck. They almost always have a several week wait before a vehicle can be serviced, but once your vehicle is there, you will be well taken care of!

The employees at Drivers Direct are some of the nicest and friendliest people I've gotten to work…read morewith; I have been searching for a new car for around 7 months and the responsiveness and professionalism is like no other dealership I have worked with. They truly want to help you out and get the best deal they can for you. I highly recommend working with this amazing dealership and the people that work there. Ask for Brendan and Jose when searching for a new car. They are the best.

From the owner: Drivers Direct is a family owned and operated pre-owned car dealership in Odessa, TX. We offer a…read morevariety of luxury pre-owned vehicles.

Somehow my Yelp review was deleted..........??…read more Kelly Grimsley Honda is now closed, I purchased a 2019 Denali Pickup from them 10/02/2024.........its been over 7 months, no title yet, they never filled out the proper transfer forms.......in addition they kept the sales taxes I paid which was $500 and never sent it to my home state of SC. They never sent the plate transfer fee to my home state of SC. The dealer was sold and supposedly the info was transferred to their Kelly Grimsley KIA dealership, they are no help. The dealership is a total scam, they do not pay off trade-ins, they do not put extended warranty contracts on their sold units leaving people who paid for that warranty without any. They ruin people's credit by not making the payoff of the trade in to the lender. Allegedly there is a Federal Investigation They need to all be tried and convicted for conspiracy to defraud the public, larceny, grand larceny, they need to be charged under the RICO act. GOOGLE Search the lawsuits, several are pending, from Hyundai for $15 million, Fidelity warranty, from individuals. Lets see if this post stays or not. AVOID ANY KELLY GRIMSLEY DEALER

don't go here for anything waste of time !! They won't help with your problem just figure out a…read moreway to fix it yourself customer service sucks as well

Amazing service, from start to finish…read more This is a dealership that looks after every customer. 5 star all day long.

First of all, I'm only even giving these people 1 star because I have to. I wouldn't give them one…read moreat all if I could. These people are crooks!! I needed a pre-owned car and went to their lot. Their salesman, Angel, convinced me to get a 2018 Buick Encore. This car was supposedly certified through their service team. I had the car 3 days, and the check engine light came on. Took it into the service dept and they told me they couldn't help me because it had gone off. Came on again and they put it in the shop for 6 weeks. Didn't fix it because when I finally got it back, I went to Midland and while driving back the transmission started to act up. Put it back in the shop and now they want to charge me 9000.00 for a new transmission. I paid for this car on 3/19/2026 and have had it for a week out of that time frame. They took advantage of me. I will never buy a car from these people again and would not tell my worst enemy to buy one from them.

they have great customer service an will try their best to get you in something nice i recommend…read moreaustin dennis he is great help

Pros - At the start it was great. good communication. As…read moretime went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up as well as the ding i put in it Cons - Every time my car went to get fixed it came out with another problem. (its still broken Auto start stop needs to be serviced) - They will try to blame you for anything that happens to the car while in their possession (dings on doors, clutch not working correctly) - As per sales manager they have a lack of man power - As per a employee on the sales side service technicians will pull cars onto one of their lifts and pop some plastic covers off of the engine to make sure they get the work and no one else can take the work. i would assume this is the reason behind long wait times. - Will call you a liar if they do not agree with you (never apologized after they checked the cameras and saw it happened at their dealership) I don't usually write reviews, but after my recent experience with this service center, I feel it's important to share what happened. I brought my car in on September 10th for a recall on the clutch pressure plate. What should have been a simple recall turned into almost 90 days without my vehicle, and the communication throughout the process was extremely poor. When I finally got the car back for the 1st time on October 9th, I immediately noticed a new issue: the clutch pedal would stick to the floor and only return after a delay. ( no issue with auto start stop at this point) This problem did not exist before the recall work--both my wife and I drove the car regularly, and we never had any issues with the clutch prior to dropping it off. Despite this, I was quoted nearly $1,100 for the repair (the final cost was just under $1,000). Being charged for a problem that showed up only after their work was extremely frustrating. There was also new damage on my door. I pointed it out and clearly explained that I already knew about the original ding and wasn't blaming them for that. Despite this, the service advisor insisted it was all the same damage. It felt dismissive and unprofessional. They did eventually fix the dent, but the way the situation was handled added to the overall frustration. To make things worse, I later found out that my car was actually ready on November 14th, yet no one contacted me. I only discovered it was finished on December 2nd, when I called them myself. When I brought up the delays and the clutch issue, I was told by both the service advisor and service manager that "there's nothing they can do" because I had agreed to pay. That agreement was made before the extended delays and before I knew the car would come back with a new problem (the auto start stop system needing to be serviced also not there before I dropped it off. when I 1st picked up the car it said that the battery needed to be charged after driving around for a little while the charging was done. Auto start stop is still not working correctly. The advisor also claimed the clutch issue was already present before I dropped it off, which simply isn't true based on my own experience -- and my wife's -- with the vehicle prior to the recall work. So after nearly three months without my car, I'm now out almost $1,000, and I received my vehicle back with a new issue (the auto start stop system needing to be serviced) it did not have before. This has been one of the most disappointing service experiences I've ever had, and based on what I went through, I do not recommend this service center.

Amazing really great service nd very nice I would recommend got a great deal from hereread more

Horrible Service!!! Brought my Toyota for oil change and…read more tire rotation (I've been doing that for years). I received text that my vehicle was ready. 6/13/25. I picked up 2 hours later and it rode rough. Pulled over and all lug nuts on passenger front were completely loose (tire was wobbly). Young guy said it was an error, that it wasn't ready. That (1) lug nut was stripped. Took back in, 6/14/25, now they're saying all (20) lug nuts swelled up and need replaced.... They quoted almost $600.00 for parts and labor. I drove to 3 different O'Reilly's to buy them myse Heading to Midland next time... Sorry but not sorry....

We bought two Toyota's from this dealership, had tire coverage, took one of the Tundra's in to…read moreclaim tire damage, and they said that I had driven on it flat, which I had not. The sensor was bad evidently. But they wouldn't check the sensor. Next, I was dealing with George A. before and found a red 1794 Tundra I wanted online. Talked with a different salesman, had a test drive, loved it, took it by to have my hubby look at it, and when we got back to the dealership we waited and waited. Suddenly, the truck was sold out from under me, or/and George A. cancelled the sale because I didn't go through him. I don't know about you, but I spend my money with who, and where I want. No business has the right to tell me I have to use a certain salesperson or else. They continue to bother me with phone calls, text messages, and mail from their dealership. I've told them several times, in person, and over the phone I would never walk through their doors again. Yet they persist. I cannot express enough, to buy your Toyota from Midland TX Toyota!!! They are so much better than this.