I ordered an accelerator pedal sensor for my 2010 Ford e350 Super Duty through OEM Parts Online,…read more$310.20 as shipped by Sewell. The part I received does not fit my vehicle, even though the website showed that the part will fit. I initiated the return and was told that I would be charged a restocking fee of $46.53 because it was a special order item. First, I was never told that it was a special order item; at no point did any screen on the OEM Parts Online website show that it was a special order item. Second, they sent me the wrong part! I communicated my displeasure via email to Amanda Morales at Sewell Family of Companies, from which the part was actually shipped. Amanda was unresponsive to my complaint, stating repeatedly that I would be charged the restocking fee. This is, by definition, a deceptive business practice. First, to not inform the customer that it was a special order, and then charge a restocking fee. Second, and I cannot emphasize this enough: Sewell sent me the wrong part, and now I have been charged the restocking fee. This is wrong. Hugh

Brooke is a joke of a sales person contacted her through auto trader. Ask questions never received…read morean email three days later after continuous trying to contact seeing that it was sold and didn't get it's sold. Sorry or no communication whatsoever would not be doing business with these people ever communication is very lacking.

Here's the short version. Unlike the other local Ford dealer, you can make a reservation and get…read moreservice started before the "5 to 10 working days" quoted by their competitor. They did the work promised and completed it only 2-1/4 working days later than the date they promised. The bad side - I explained we were preparing for a long-scheduled trip and absolutely needed the work done by the end of the day Friday. I was told "No problem." Having heard nothing at about 3:00 PM, I called to check. Again, I was told it should be ready as promised, "but I'll check and call you back." As closing approached, I called a couple of times and was forwarded to voicemail. I finally decided that since the last time I heard anything it was positive, we'd go get the car. Only on arrival was I told the car wasn't ready and probably wouldn't be done before sometime after we planned to leave on our trip. So, our trip was delayed by a little over 24 hours. Again, the car has done well on a long road trip, so I can't complain about the work. But, commitments weren't honored and communication was poor.

Sewell's customer service is fantastic. I've had my vehicles serviced at Sewell several times and…read moreevery person I've ever spoken with is extremely friendly, helpful, and kind. The professionalism of the Sewell team is unmatched. Just 2 weeks ago I had my Sewell fixing an oil leak on my truck. They almost always have a several week wait before a vehicle can be serviced, but once your vehicle is there, you will be well taken care of!

Horrible Service!!! Brought my Toyota for oil change and…read more tire rotation (I've been doing that for years). I received text that my vehicle was ready. 6/13/25. I picked up 2 hours later and it rode rough. Pulled over and all lug nuts on passenger front were completely loose (tire was wobbly). Young guy said it was an error, that it wasn't ready. That (1) lug nut was stripped. Took back in, 6/14/25, now they're saying all (20) lug nuts swelled up and need replaced.... They quoted almost $600.00 for parts and labor. I drove to 3 different O'Reilly's to buy them myse Heading to Midland next time... Sorry but not sorry....

We bought two Toyota's from this dealership, had tire coverage, took one of the Tundra's in to…read moreclaim tire damage, and they said that I had driven on it flat, which I had not. The sensor was bad evidently. But they wouldn't check the sensor. Next, I was dealing with George A. before and found a red 1794 Tundra I wanted online. Talked with a different salesman, had a test drive, loved it, took it by to have my hubby look at it, and when we got back to the dealership we waited and waited. Suddenly, the truck was sold out from under me, or/and George A. cancelled the sale because I didn't go through him. I don't know about you, but I spend my money with who, and where I want. No business has the right to tell me I have to use a certain salesperson or else. They continue to bother me with phone calls, text messages, and mail from their dealership. I've told them several times, in person, and over the phone I would never walk through their doors again. Yet they persist. I cannot express enough, to buy your Toyota from Midland TX Toyota!!! They are so much better than this.

My husband and I worked with Nina and couldn't imagine going anywhere else to purchase our vehicle…read more We were looking at a few different options with her for 2 days and she was very patient and accommodating with our situation, we never felt pressured to make a decision. Nina was very quick with any questions we had and made choosing our car pretty easy. It was an absolute pleasure working with her and will definitely be working with her in the future.

5 staff. They were super friendly when I was there in person…read more The rest of the visit and the days after it are why is a 2... read the reviews first.... Original appt was to check out an equinox and focus hatchback (price range of 4k to 7k). Got there and was shown an altima (17k). When asked about the original 2 cars I was told they went to auction and they had multiple things wrong with them. So I took a test drive, when I asked about the price the sales man wouldn't tell me to we got back to the dealership. And it was only after they crunched numbers did I find out the price which was like 4x what I wanted to spend. I told him it was high than what I planned to spend. He then went into breaking down what everything was costing including the warrantyon it. So I physically signed the paper. While on the test drive I noticed the tpms light was on, the check engine light and also there was no rear view mirror. I asked the salesman about these. He told me they were going to be fixed, he had already ordered the rear view mirror and the sensor had been replaced just not reset and i just needed to set up an appt to get these done. He had a paper that he physically wrote down the items they were going to fix. Ended up getting the car. Take it home and on the way was trying to set up an appt. Was transferred to the service dept where no one answered and the coven is full. Called multiple times with the same outcome. Got home and started reading over the paperwork. I noticed there were some changes. So then I'm calling to get in touch with the salesman. Again multiple calls to be put on hold and then after 5 mins the phone was hung up(multiple times). By the time I got someone I was very upset. I told him I need to speak to some one that could help me and to please not put me on hold because it kept hanging up. After telling him what I noticed, I was sent to the manager. He proceeded to tell me that I did have 100000 mile warranty on the car and that they were going to fix all of the issues listed previously. He then got the service manager on the phone who help get me an appt set up. With in the week between getting the car and the appt, I noticed the muffler hanging. At the check in for appt, I asked if they could also look at the muffler. When I picked it up, I was told they were still trying to find a mirror for the car (I personally bought one for 19.99 plus tax at auto zone), the tpms sensor was missing on one tire and that it was my responsibility for getting that fixed because the car was sold as is and the muffler was put on crooked and if I wanted they could set me up an appt at the muffler shop. Of course at my expense because it was sold as is. So even though the salesman lead me to believe these issues would be fixed in now being told that I have to do it at my expense. I wish I could get my money back and give this car back. I feel like this whole experience was a bait and switch, then being lead to believe one thing to only end up being lied to. If I could go back I would have walked away and never looked back...

We were looking for a truck for my 17 year old daughter, thought we were going to have to go to…read moreDallas/Ft Worth area, not having much luck here. We stopped at Permian Motors just to check it out. God was looking out for us, the nicest people you will ever meet and deal with. Eli Pando, Keith and Christy King, were awesome, not pushy at all, very genuine people. They gave us a great deal on our daughters 2013 truck. Fixed and checked everything out before we picked it up. Highly recommend this dealership. Gabriel, Monica and Brianna Payan

I've bought three vehicles from Premium Motors over the past 6 years and each experience was…read moreincredibly easy. They helped get me financed and got me in and out the door each time with a ton of help. The best local business in West Texas to buy a car from bar none. Can't recommend enough!

Amazing service, from start to finish…read more This is a dealership that looks after every customer. 5 star all day long.

First of all, I'm only even giving these people 1 star because I have to. I wouldn't give them one…read moreat all if I could. These people are crooks!! I needed a pre-owned car and went to their lot. Their salesman, Angel, convinced me to get a 2018 Buick Encore. This car was supposedly certified through their service team. I had the car 3 days, and the check engine light came on. Took it into the service dept and they told me they couldn't help me because it had gone off. Came on again and they put it in the shop for 6 weeks. Didn't fix it because when I finally got it back, I went to Midland and while driving back the transmission started to act up. Put it back in the shop and now they want to charge me 9000.00 for a new transmission. I paid for this car on 3/19/2026 and have had it for a week out of that time frame. They took advantage of me. I will never buy a car from these people again and would not tell my worst enemy to buy one from them.

this place doesn't know what DO NOT CALL means. I have requested several times to be removed from…read moretheir call list and they continue to blow up my phone with calls and text messages. I called and spoke with Raul "professional car sales manager " and he was obnoxiously rude to me and hung up. Not very professional if you ask me. I will never buy a car from this place ever again!!!!

Horrible experience. I walked in with an approval from my bank. I specifically asked the…read moresalesperson to not run our credit. Not only did they run the credit, but they sent my report to a dozen different banks. They call it "shotgunning" the deal, where they earn a fee for bank loan referrals. I got a call from the sales guy the next day to beg for our business. When I said we were going elsewhere, he defended their actions, which made them look even more shady. ZERO out of TEN.

i brought my Toyota Avalon to the collision center for body repairs. SCOT VOIGHT was very nice and…read moreassured me that the employees that were there the first time in 2021 were no longer with the company and I would get better service from the staff. I took my car back to this company because I liked the quality repair of my first car. Scot Voight gets a five star for his courtesy. The repair didn't take as long this time. Also the staff at the front desk was much friendlier. The reason for a three star is that it took nearly two weeks for me to get my car back. This place needs more help.

I would not recommend this place to anyone. Their repair and service shop is awful. My car went…read moreinto the shop with mediate to minor damage was supposed to be done within 2-3 weeks. Needless to say they had my car for over two months. And every time they gave us and update, it was always "we are waiting on the parts" or "the parts just arrived and it will be done in less than 2-3 days" but then my car was kept for weeks more. Also after the first month I called and asked why my car still isn't done, we were told days before my car was in the paint shop and would be done by the end of the week, but when we got the new update they informed us it hadn't even been sent to the paint shop yet because more issues were found that we were not even told about. I would never recommend this shop to anyone who actually want to have the vehicle back in a reasonable amount of time.

I had a good experience with my car salesman Devon. He was up front about everything and I hot the…read morecar at the price I wanted!

C U S T O M E R S E R V I C E. They failed to reset my service alert 2 weeks earlier and I…read morecontinued to get notifications that my vehicle needed service. I drove 75 miles to Odessa to get it reset. Service Department said they reset it and that it would reset in a few minutes. I get home a couple of hours later and it has not reset. This could be a warranty issue and I can't get any response.

Bought a car a few years ago and they made me bring it back. If my credit didn't go through why…read moredid they not say anything to start with ? I had it several weeks. This happened to another person I knew also

Continually ruining people's lives, all because... why? Greed? Laziness? Whichever seven deadly…read moresins fall on these folks, they have somehow fallen from a reputable business to one who will take your trade-in vehicle, not pay it off, and continue to sandbag you while trying to make the most money from the most angles possible. This, even at the cost of your credit score and personal finances. Because why should they care what happens to you? All they care about is the bottom line... and the prison time I hope they'll soon be doing.