I took my cello in to have a new bridge cut as my old one kept warping. Spencer took the time to go over the instrument, found seam cracks (missed by the previous repair at a different company). He reported it to me and fixed it as well. He did an amazing job and is officially my go-to repair guy now. He even cleaned my instrument, which is above and beyond as I use this cello daily. read more

I ordered an ACME Siren Whistle from these guys back in the summer of 2025. The website clearly stated it was 'in stock'. 10 days later, it still hadn't shipped. I called them and they apologized for not actually having in in stock at all, and promised to refund my money. Six months later, I'm still waiting. No emails, no texts, no contact at all. Completely unreliable, perhaps even unethical. Looking at other reviews, I see I'm not alone in this experience. Avoid. read more

I've been waiting 3 weeks for my ligature, a critical item of necessity. Terrible service, beware! Worst of all they are on amazon so always be aware of the seller you're dealing with. It was a hard lesson learned from me. I await the deadline so I can get a refund and wait even longer. I have a mouthpiece and no ligature, I can't practice. read more

Went into this afternoon to pick up a couple of extra strings for my violin and was very disappointed as soon as I walked in the door. The store was a mess; there were boxes, instruments and random stuff everywhere. I stood at the door for a few seconds trying to process what was wrong, like are they going out of business?! There was a single clerk working behind the counter and there were several people in line so I decided to roam around to find the string section. After stepping over a couple of instruments and moving a random chair, I found the string display...it was disappointing. They carry the brand I was looking for but had only A strings; they may have had additional stock, but I could not stand to be there any longer (let alone wait for the single clerk to help the other 5 people standing and waiting for help) - I decided to leave and go to another store. I have been a Brook Mays customer since high school ( I now have high school aged kids), but this store is sad - I will not visit this location again. read more

Ordered cello strings from their Amazon storefront. They sent guitar strings. Went through the replacement process. Claimed to ship them but new strings never arrived. According to Amazon, they were never even shipped! No ability to contact them directly. Just a complete and total scam. Avoid like the plague. Can't understand why Amazon allows them to do business on their site. Dozens of reviews detailing these exact same issues. read more

All I can say is this was a fantastic experience for me. I talked to Jim about fixing my sons trombone. He as very courteous and when I got there he was extremely informative. He sent me back to the repair guy and after looking at the trombone he said I'll be right back. He came back with the slide and said it was just a loose screw and be put a new cork on it. I said how much do i owe you and he said, "NOTHING, HAVE A GOOD DAY". Thats a rare thing these days. read more

I ordered their product from Amazon, it was going to be ten days delivery but I purchased it anyway. It's 13 days past those 10 days and my tracking number shows it hasn't even been picked up. They refuse to cancel or refund the order after two requests to do so. They're preying on music teachers. read more

Brook Mays Music Co - Musical Instruments & Teachers Near Me - Dallas, Texas

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DO NOT USE THIS PLACE!!!! Ugh, the school recommend this company for my sons rental. We have had no issues before, we pay our bill on time for over a year in a half. No issues at all. Recently, We were told that his instrument needed to be fixed and to go down here to get it fixed. This is a small shop. Myself and another customer walked in and the front guy was on the phone for a good 35 mins before he even addressed us or said anything to us. As we were there listening about him randomly talking to "whoever " on the phone. I see someone in the back.. he just looked at me and continues to talk to the other employee. As I was advised by the school to drive down and they will give you a rental to pick back up. This was no my option... my option at 10am was to drive back to pick up at 4pm. We are in rockwall and this place is 1hour away. If I would have know this before I would have NEVER rented from here.. So if your child is in 6th grade and trying out on a Instrument DO NOT USE THIS PLACE!!!!!! read more

Horrible business and customer service. They're selling products they don't have in stock and sending the wrong items. Reporting them to Walmart Corp who they work with and better business bureau ASAP. read more

One of my sons accidentally broke his instrument at school today and has a concert later this week. I scrambled and called Brooks Mays where we had rented the instrument to see if they could repair it before the concert. I was transferred to Spencer in the Repair Department. Even though he normally leaves at 5pm, he agreed to wait for me and completed the repair in about 30 minutes. The best part? Because we had rented it through Brooks Mays, we had gotten the damage insurance so it didn't cost me a dime read more

One star because I had to select one. Honestly give it a ZERO. Ordered a clarinet for my daughter weeks ago online and got delivery confirmation. Spent $115 getting her rental started. Still have no refund for my order. No instrument was delivered. Weeks go by, nothing. It said on the site that it would be delivered to the school. Nope. After a few weeks trying to find out where it was, customer service sends my to call this store (nowhere around us) and the lady at this store tells me to call Arlington, which would make sense cause I live in Fort Worth. Talked to the manager at the Arlington store who explained why the order belongs to LBJ. I sent an email to costumer service, then get an apologetic phone call saying this isn't how they do business, that he was of course trying to deliver it to my house the night before if you can believe that. Said I was somehow being overcharged but I said I didn't want to do business with them and he said he was sorry and that he would process my refund right away. A week later no refund still. My emails aren't getting answered I sent 3 emails asking for an update and the guy I need to talk to, the one I talked to before, has a note to call me back but has not. If your school told you to use them, buyer beware! read more

Tried to place an order online! Declined all cards that DEFINATELY had more than $22.00 on them! Called, emailed, did the support box which i thought was a chat all during business hours! Could not connect with anyone! By the time i found this number listed on the review page, He told me to call the numbers on the website! An hour of playing around with before they closed! CLOSED!!!!!!! I see where are the Negative reviews are coming from. :-( read more

I went in to the store on LBJ to try to get a replacement pad for a clarinet. My grandson needed it for Monday. I did not have the instrument with me as it was still at his house. I asked if there was a kit that I could buy that would have a variety of parts as I was unsure of the size of pad. The clerk said that nothing like that was available. LIE, I found one on Amazon. That happens to be the store that repairs a brought to so I asked if I could just purchase a pad with some cement. The clerk said that all they would do is repair the horn if I could bring it in. And he was quite rude about it. Glad I didn't get around to the renting the trumpet I need for my granddaughter. Who knows how they would have stood behind that purchase. GO SOMEWHERE ELSE! read more

It's been a long while since I've been here, but I had brought my Bach Stradivarius trumpet here to get worked on. I had purchased the trumpet from a garage sale for $5. I got it so cheap because the original owner used all of the tuning slides for smoking drugs back in his heyday and lost'em and also had some minor dents on the bell. The repair technician smoothed out all of the dents wonderfully and ordered the parts to fit my trumpet perfectly, since it was originally from the 70's. Overall, I was really pleased with the work that he had done and I'd recommend them for any of your instrumental repair work. Actually, this is about the only place I know of that does repair work. read more

I ordered a set of snare wires on July 18th,received a email saying they would ship shortly. Then got another email stating they would ship in 7 to 10 working days. Tried calling customer service after waiting allotted amount of time ,no answer,just voice mail. Sent email ,was told they would ship following week. No product after another week ,sent another email ,no reply. They have quit answering or responding. My next step is the Better Business Bureau. You do not want to do business with this company. read more

I ordered a LP Lug for my bongo drum from Brook Mays through their online site on 5/4/2016. I checked in every few weeks regarding the shipment and was given a variety of reasons as to why it wasn't shipped. I just cancelled the order today on 8/16/16 since I had still not received the part, and had no indication of when it would arrive. I give them 2 stars due to them answering my inquiries in a timely manner (usually within 24 hours), but should probably give them 1 star since they never shipped me the part after over 4 months of waiting. I will update this review if I don't receive my refund. I do NOT recommend Brook Mays Music Co. read more

You can tell something is drastically wrong with this place, the moment you come across the parking lot. Warning: There are potholes all over it! Seems like they'd take more pride in their establishment and customers, and do something about it! Not! Well nevermind that you say? Okay, so once inside you have that one person afraid to leave the customer service station to assist you with anything, and that other one that's not very knowledgeable. They have a variety of lesson and tutorial books on hand if that's what you're looking for, but not many instruments on hand for you to try out or look at. The way they rent you instruments seems to be a ripoff! Beware! It's not the same music store it was back when they sold pianos! If it weren't for the huge contracts they have with all the local school districts, they'd be out of business! That's all! Take your business elsewhere! read more

Yeah not a fan of this place at all. I rented my son a saxophone from here and the customer service is mediocre at best. The initial set up was ok, the gentleman was quite the salesman. I went to pick up my sons saxophone close to the beginning of the school year. I didn't get any feedback from the store when to pick it up. I was in the area and stopped in. I was met with an attitude when I was finally acknowledged. I was told the saxophone was not ready but they would get me one. I purchased a saxophone package and they didn't have a ligature. I had to come back and get a ligature. Never called me, so I called them and they said they had it. Gave me this subpar one and said it was better than the one I ordered. Yeah my sons tutor didn't agree. No maintenance was done on the saxophone at all during the school year. When I originally signed up for this rental, I was told I would get one of the best used ones they had since I signed up so early. Yeah, that's a no. Since I played the clarinet I had a small music background. My son went to play the instrument and it sounded off. It sounded like a key was either stuck open slightly. So, I pressed on a few keys and we found the culprit. The key was not making a good seal preventing the note from sounding like it should. I would expect that they could have at least checked this thing to make sure it worked correctly. I called at the end of the school year and was asking about returning the instrument. I called twice and got two different responses. They obviously aren't trained because the gentleman tried to tell me the music stand I purchased was theirs! Finally dropped off the instrument and was not greeted at all. Employee stated at me until I told him why I was there. Now I look on my bank statement and see a charge from this company for a saxophone I dropped off weeks ago!! I will not recommend this place at all and I am not the only person to have issues with this place. They need to take a look at how customer service works. It is definitely lacking! read more

I bought an expensive set of violin strings on line for $81. One of the strings had a manufacturing defect where the metal winding had separated. I noticed this the first time I strung up the violin and notified the company via e-mail the next day, and included close-up photos of the problem. They responded with "we don't have a replacement string available" and "we can't process a return set on strings because the package was OPENED". After 2 more E-mails, and an intervention by Amazon, Brooks Mays replaced the defective string via 2-day priority mail. read more

Do not waste your time with this useless business. But I don't need to tell you that, because everyone else on here already has. Placed an order, they cancelled it with zero notification or followup. Took me checking up on my order to find out it was cancelled. On the bright side, if you are looking for a terrible company to work for in Texas this place has a job for you. read more

Reseller through Walmart and sells what they dont have in stock, but will ship wrong item just to ship anything, and ships oepn packages, so box is not even tape closed. Then when you try to get your money back walmart half willing helps, it took 3 calls over different days jjst to get a return label. Don't buy from this store nor online at Walmart. They're both garbage. read more

I called them to place an order. The machine asked me to wait for the "next available order" no one EVER answered. I called THREE TIMES. they are CLOSED, BUT YET leave you on HOLD ANYWAY! I then called the store on Lbj freeway in Dallas. I talked with a rude lady that didnt know her ASS from page 12, and couldnt answer ANYTHING I asked! She was CLUELESS. (Dumbass) I then spoke with "Vick" who was even MORE useless and couldnt anwer anything EITHER??? This place appears to hire only idiots that dont have enough sense to pour piss out of a boot! Sheeeesh! read more

BUYER BEWARE: I ordered 10 stage lights from their website at $23.30ea that were showing as in-stock. I have the confirmation email, sales invoice, as well as my credit card company transaction of $233.00. After 6 days without a shipping confirmation, I checked the order status to find it has been CANCELLED without notice. I then see the product I ordered listed at a HIGHER PRICE of $29.95. I asked for an explanation, and was told the order was cancelled due "no valid email address" (strange how they can still send the order confirmation via email), as well as the "product not being in stock" (clearly it was showing in stock or I wouldn't have been able to order). Brook Mays STILL has my money, and I am feeling that I have been a victim of a sales scam. DO NOT ORDER FROM BROOK MAYS, see all the other negative reviews! read more

i ordered a fender metro gigbag and they sent one that was not only the wrong one (Fe620) but one that was 20.00 less than what i paid. the post office said that they sent it by ship that's why it took over a month to get to me in hawaii. i am so disappointed in this vendor. where is my original order? and i also bought the last one! , now they're back on-line saying they have one left, i think this is a bait and switch tactic they use to unload their merchandise. what a rip off, i will see them through legal means if i have to. don't buy anything from this business unless you want to have high blood pressure and a stroke. where is the fender metro gigbag that i paid for may 10th.? i want some answers and i want it replaced with the original order. READ THIS CAREFULLY IT'S A FENDER METRO GIGBAG NOT A FE620! GOT THAT? HOW HARD IS IT TO HAVE GOOD QUALITY CONTROL. I'M GLAD I LIVE IN HAWAII NOT IN TEXAS. read more

Terrible customer service over the phone and in the store. I came in Monday and bought a tuner but they did not have any microphones in stock and was told they will be available on Tuesday. I came in Wednesday and there was no microphones available now I was told that they will come in Friday. I recommend the bookmays in Plano. I could already tell they were more friendly just by one phone call read more

Even during the current situation in the country Denis and the team at Brook May's Dallas comes through with flying colors to upgrade and deliver my order in a timely manner regardless of the obstacles at hand. Thank you for a job well done. Keith Henry.. Tyler Tx read more

I wish I would have read the reviews before wasting my time here. The manager Nick (Dallas store) has no customer service training. I ordered with ample time and he could not get my daughters instrument delivered before school began. Four days into school and still no instrument or supplies. This is over $200 order ! Plus, every time I reached out manager was smug and put out. He never did apologize for his terrible customer service. I cancelled the order. Really this place deserves NO stars. read more

No customer service at all. Avoid. Will not respond to questions/concerns...interested only in the money...but you can see that in other reviews. Go elsewhere. read more

I recently ordered a brass instrument cleaning product from this Company thru Amazon.com.. The next day I received an e-mail saying it had been shipped...Now 9 days later and 3 past the projected arrival date, the product still has not arrived. Today I contacted the seller by e-mail inquiring as to 'where's my stuff'...I received a note from their service department saying my shipment was 'delayed', and thanks for my patience....Wrong, I have no patience with this sorry #@&* Company...How can it stay in business with service like this ?? And I live in Weatherford, about 65 miles away..... read more

I purchase online saxophone supplies from Brook Mays on a pretty regular basis. Prices are fair-to-good, and quality of the products is always as expected. I've also visited the Dallas store on LBJ, numerous times. While not the friendliest crew, the employees are helpful after warming-up to you. In fact, they're nice folks. Store stock is limited. However, they'll order what you want, if needed. Trying-out an instrument can be a challenge due to space constraints, however, one does not need a concert hall to do the job. Lighten-up, folks. Brook Mays adds value and diversity to the musical instrument scene. Let's keep 'em going. read more

I ordered three products form Brook Mays on 4/11/2019. Twenty three back and forth emails later and numerous phone calls, I am being told on 9/2/2019 my order has been cancelled. That is almost five months of Brook Mays never initiating contact with their customer. Brook Mays has had my email address and my mobile phone number since the order inception. Never once did Brook Mays initiate any contact with me by email or phone. Their customer service appears to be nonexistent. With this quality of their customer service, I am glad I was not buying an expensive item such as a piano. I will probably never attempt to do business with them again as they seem to not have any integrity. read more

Needed supplies for music class for a student. They did a great job of locating hard to find items and having them ready for me when I arrived... and also gave best prices around. Well done and thank you to Jon(athon) and Scot. Jon was the one who found the items and did the entire start to finish efforts. read more

Not necessarily for this particular store, but the company in general... If I could give negative stars, I would. They came to my daughter's school and I ordered her flute from them. I paid the initial payment in cash bc I did not have my card with me to put on the contract. THEY NEVER DELIVERED THE INSTRUMENT! Since they never delivered, I went to a different company, but H&H has been billing me saying that I owe them for an instrument I never received. Anytime I try to call or email (which has been numerous times), I leave messages and never get a returned call or email. THEY HAVE NOW SENT MY ACCOUNT TO A COLLECTIONS AGENCY! FOR AN INSTRUMENT WE NEVER RECEIVED!!! If they do not resolve the issue and zero out my account, I will be hiring a lawyer and taking them to small claims court. This has been going on for a year now and I'm tired of it! read more

Horrible Service. I have been waiting three months on an order. When you call they give you the run around. Trust me find some other company to give your money to. read more

I ordered a pair of Peavey equalizers which Brook Mays advertised as being in stock and ready to ship. They promptly billed my Amazon.com account and a few days later I received an E-mail saying that they had the product to send me but not in factory packaging. Although I thought this was a bir strange I agreed to it since I needed equalizers more than packing material. A couple of days later I was notified that they could not ship me the product because they had been installed in a rack and shipped out to some other customer but that they had product coming and would very soon be shipping my order. After another almost two weeks of hearing nothing from them I cancelled the order. I am thoroughly disgusted with how I was treated by Brook Mays Music Co. Donald Lax Taylor, Michigan read more

I ordered a reed from Brook Mays via AMAZON.COM and unfortunately was delivered via USPS damaged. After filing a damage report the people at Brook Mays refused to either replace or refund my damaged reed because I did not report the issue within 2 days of delivery because this written on the packaging in fine print. To me they were simply trying to steal my money. I tried with via email to convince them what they are doing was wrong and immoral. But all I got from them is: It is written on the packaging. The good news is since I had order it via AMAZON.COM and they were able to make them refund my money. Please carefully read the packaging if you were ever to do business with Brook Mays! read more

Called to see if they had a part. They did not but told me the part would be received from the MFR in about a week and then shipped to me (they called the MFR to verify this before I ordered). Long story short, after a month of getting the run around the only person in the ordering department (yes I was told this.... he has no boss) got very rude with me and said he would see what the problem was (he had told me this 5 times before). After a wait he said that the mass purchase order was finally being shipped from the MFR (they didn't even order it when they said they would). Asked if I could upgrade the shipping to overnight since I needed it asap, I was told NO. Not that I couldn't, but that they wouldn't let me. After getting the run around from their main office and the ONLY person I was allowed to talk to was this salesman (even going through the operator) I finally got in touch with a "regional manager" named Jeff who said he would find out what what was going on and make things right. After the company finally shipped the part USPS first class mail (classy people) and the post office lost the item during the Christmas rush, I finally got my part. About a week AFTER, Jeff the manger sent a single email saying "hope you got it by now". What a JOKE of a company. This company absorbed H&H music years ago which was a great company.... I sure hope the man who started that business isn't around to see what these people did to his once great company! read more

If you play upright bass and live in The DFW Metroplex, then you need to familiarize yourself with David Graham and Brook Mays. David grew up playing the upright, as did his father, so he knows the many idiosyncrasies of the instrument. Sure there are lots of fiddle shops in the area, but as we all know--the bass is a different animal altogether. I do not believe there is a more knowledgeable bass repairman in the area, and since he still gigs, he's the only one that really knows what you are going through when baby has to go to the repair shop. read more

just wanted to write an update. After these experiences we tried one last time at the Plano store. We packed up all 7 kiddos and headed over. The two women there were super friendly and accommodating and we were in and out within 10 minutes. Faith in this company has been restored..at this location anyway. read more

I tried to order a Baritone off their website. Took 9 days to tell me they couldn't locate one. That's odd. When I picked it out said they were in stock. Now they want me to wait another 10 days to see if they can find one? NO thanks. read more