Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

The majority of the staff is awesome Kind...knowledgeable…read moreand patient. The red herring was Alicia Keller...vindictive. .nasty and unprofessional. Thank God she left...God help the next place she is head nurse in!

This place is under a different name now, and it's in the process of being sold. It hasn't been…read moreupdated since the 1960s early 70s my mom was there for two weeks and I never got a call from the doctor and I had to go search out the social worker who was gone the first week on a cruise there was no case planning meeting so after two weeks, I decided to pull my mom out of there, the only positive thing I will say is the rehab workers Tony for physical therapy and Jenna for occupational therapy were fantastic! They were the only ones that kept me informed of how my mother was doing. It is now been a week and her equipment that the social worker said was going to arrive last Thursday has never gotten to her independent care. He doesn't return my phone calls, his name is Tony. Also I do not recommend this place and I would never send my mother there again.

SMH is where my dad went after a week long hospital stay. Wonderful caring staff. I highly recommendread more

The very best of care from the Therapists to nurses to CNA's…read more Have had a very bad experience with another place. This facility is top notch. Can't praise all aspects enough.

Nursing care, physical and occupational therapists are awesome! Great care and rehabilitation with…read moremy mother. (5 for care) Food preparation poor. Disappointed with administration. Promise of a wheelchair ordered thru Medicare but received chair. Poor communication from office about weekly patient meeting.

My mom had been a patient here for a number of years. I've had numerous chances to visit her, often…read moreunannounced. The facility is very clean and the staff is both friendly and professional. I am notified promptly when there are any "issues" with my mom, i.e. falls, skin tears, etc. The food choices have been good, even though my mother has always been a picky eater. Overall, I feel that mom is, and has been, blessed to be able to spend her final years in such a well-managed facility. Mom is now declining and Tidewell Hospice is assisting with her care at Surrey Place. I know that she will continue to receive great care until the Lord finally calls her.

This is a fabulous place! I trust all the staff and the facility is ALWAYS clean! Top of the line…read morecare after trying many of people and places

My mother had horrible care she ended up in the hospital they call ed me and said my mother was in…read moreher final minutes she was stable when she left in the ambulance they lied when I got to the hospital my mother said it took them a half hour for the nursing home to answer the call light and an additional hour to call the ambulance then when she was released I refuse to let her go back there I asked for her ID and bank card and insurance they said I had to wait till Monday horrible horrible place wouldn't even let my dog go there