70% of staff are wonderful. 30% do not care about anything except what is on their cell phone and…read moreare not ashamed to show it while your parent is ignored. These 30% ruin it, unfortunately. Marketing is not in line with reality when it comes down to personal care and attention. Foodservice has a couple caring ladies but I assume they are trying to fight against a particular ignorant influence. Menu looks better on paper than what is placed in front of the resident. Some days we were there, the aides were embarrassed about what was placed in front of the residents. Laziness and a lack of concern was in charge of the food those days. Severe neglect can be a regular occurrence, and for that reason we cut ties very quickly and found a much better place for our loved one. Management downplays failures. They have no protocol in place for when staff calls in sick. The off going staff just leave and not even management will come in to cover shortage... leaving hours when no one is on the floor to care for your loved one. Unfortunately, there is a ghetto and extremely lazy attitude going on among those 30% and food service folks. Really bad non caring ignorance. The activity director is amazing and very caring. Angela, a supervisor, is a wonderful caring person but has some bad apples she has to try and make things work with. Unfortunately the business manager who hires has no concern for training new hires. All she cares about is her 9-5 in my observation.

Came in today for 10 min and stayed for 2 hours. I was really impressed with the building but blown…read moreaway by the quality of staff. There was a smile at every turn and the Clinical manager, Tracey, was so knowledgeable and well-versed is the needs of her residents. Jaime in Admissions/Marketing was so incredibly sweet and welcoming! I will be back ASAP to have my family check it out and plan our move-in.

We could not be happier with the care my Dad has received at Sunrise of Troy. We moved him in after…read morea stroke and mild dementia made it difficult for him to live at home. We toured many facilities and asked many questions to make sure that we chose one that could meet his needs. Sunrise has done a wonderful job. Justin, Chelsea, Angela and Jason (the leadership team) have been great. No question or concern is too big or small for them to address. They are easily accessible in person, by phone and by email. The care managing staff have been caring and attentive. My Dad can be difficult and they have handled him with respect, patience and when needed, humor. The entire staff has taken the time to get to know him and us as well. We all feel at home there, including my Mom, who will be moving in shortly. Placing your elderly, vulnerable parents in an assisted living facility is always scary. It is essential to find one that you can trust. Ask the staff a lot of questions and tour the facility numerous times. Once your parent is there, visit often, be involved, get to know everyone, continue to ask questions about their care and state of mind, share details (hobbies, favorite TV shows, food preferences, for example) about your parents. These factors will all help the staff and care managers understand and care for them better. We are very grateful that our parents are safe and well cared for at Sunrise Senior Living - Troy.

This is one of the better assisted living homes. I have family members that work here and I know…read morewhat goes on behind the scenes. Most of the care staff are excellent. The kitchen is clean. Most of the staff have been here for a very long time. There are plenty of activities. It is one of the more expensive places to live, but it's the only senior living place I'd recommend. I can tell you a lot of the staff is very caring. I have personally worked with caretaker Jason before and he is is the hardest worker I've ever seen. You'll hear nothing but good things if you ask about him.

I am very pleased and grateful for the care my mother has received at American House…read more Dee Jones has treated my 93 yr old mother with tenderness, sincerity and professionalism. Dee is a great asset to this facility.

From the owner: Located in Rochester Hills, MI, American House Hampton Village is a premier Assisted Living and…read moreMemory Care Facility offering compassionate care and best-in-class services. Our dedicated team provides personalized assistance to ensure the well-being and comfort of our residents. We are committed to enhancing the quality of life for seniors in the Rochester Hills area. Our focus on dignity and respect sets us apart as a trusted provider of senior care services in MI. With a range of amenities and activities designed to promote social engagement and overall wellness, American House Hampton Village offers a nurturing environment where residents can thrive.

My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

I am so grateful for Visiting Angels. Their caregivers are professional, caring, and attentive…read more Highly recommend!

Visiting Angels has amazing caregivers that go above and beyond to care for your loved ones. The…read moreoffice staff are always so friendly and caring.

I do not recommend anyone go to StoryPoint Birmingham. I just spent seven months trying to get them…read moreto refund money due to my father, after we moved him to a different assisted living facility. I feel the staff is inadequately trained and the employees in administration are incompetent and have no attention to detail.

I have the pleasure of working at StoryPoint in Birmingham Michigan. I have been working for the…read morepast 7 months as a caregiver through an outside agency. I have learned so much working in the Memory Care. The staff is hardworking and very caring to the people living there. They recently hired a new director who has implemented some changes that have made the Memory Care a better run place. He has been able to give the caregivers information about Alzheimer's Disease in colored cards that detail the stages of disease, which can help make understanding how to take care of each individual with care. The facility is clean, and beautiful. I would recommend StoryPoint to anyone looking for a place for their family who needs memory care.

I am a big fan! I called with an immediate need for full-time care upon discharge from the hospital…read moreand the owner and caregiver came out to the house early the next morning for an interview. Wow! The caregiver is a rockstar and the owner of the company checks on regularly. I am super impressed with the customer service AND the great care! Thank you!

This is truly a caring service from the initial interview with Jerry (owner) and his…read morewell-thought-out decision to assign Jennifer, a beyond experienced caregiver to me. I could offer a long list of superlatives regarding my positive experience with this company, but I simply state that Synergy Home Care of Rochester is "perfect".

My parent has been at Stonecrest several months. There has been radical staff changes during that…read moretime at all levels including management. There have been several recurring issues, major and minor. Poor communication of issues/priorities is a problem between managers and care staff, this very frustrating for residents and families. There are some benefits to be fair and report both sides: staff are kind to residents, food is excellent, activities are frequent. Still advice to families is to make a decision with eyes open, this is a new facility (1year old) with much to work out still.

So thankful we found Anthology. After being somewhere else that was a disaster, the whole family…read morewas able to sit back & relax. We chose Anthology for the location, cleanliness & freedom to visit according to State Covid Protocol. They did a through job keeping track of guesst, visitor Covid tests & quarantine when necessary. The staff (Management, Health Assessors, Main Desk, Nurses, Janitorial, Maintenance , Dinning, Therapy, Activities...) are all as sweet as can be, which is very important, but they also follow all of the rules. Kaitlyn, the pleasant & very organized, manager, gave me her contact info & assured me I could call her anytime, She would immediately reply, which was such a difference from the last place mom stayed. It took a few days for mom to make her way out of her room, but once she did, she made many friends & loved the activities. Legacy in house PT OT & exercise class was an absolute blessing. Unlike other therapy places, they didn't give up on my mom.

I cannot say enough positive things about Eden House and the care my mother received there. My mom…read morelived at Eden House for 5 1/2 years. She had dementia and had previously resided at a higher-end memory care residence, a place that had a fancy physical look, design, and layout but did not serve her well; her care at that other facility was substandard and she suffered several unexplained injuries. We're so glad we found Eden House. The caregivers are all attentive and excellent. They made great efforts to keep my mom and the other residents comfortable and well-attended. As my mom became less and less mobile, she was at higher risk of developing a pressure sore and that eventually happened, which was not at all something Eden House could be faulted for. The amazing thing was that, through the great care Eden provided, it completely healed and never recurred. The caregiver-to-resident ratio is excellent. They prepare very good, nutritious meals. Eden House is extremely well managed. The home and rooms were always immaculate. We visited frequently and never observed any problems. Management and staff were always willing to communicate with us and kept us informed of any developments. The staff and management were always pleasant. They responded to all questions or concerns we had. It is clear they care a great deal for and about their residents. The physical location is great and the setting ideal, in a quiet residential community with a lovely yard and city park nearby.

Marvelous staff and excellent owner! We were so fortunate to come across this Assisted living home…read morefor my father who suffered of Alzheimer. We moved him to this facility after he broke his hip and he lived here for the remainder of his life (4 months) . During this time there would have been no better place for him. He was looked after by an extremely caring staff who tended to his well being with respect and excellent care. Some of the staff even spoke his native Italian with him and while in the very late stage of Alzheimer we still know by crooked smiles to the caregivers that he realized how they genuinely cared for him. If you are looking for a clean, excellently maintained facility with a caring staff and an owner who is an advocate for her residents, you will really want to check out Eden House. I would not hesitate to recommend the place. I know that from the clean facility, home cooked meals and best staff around Eden House was a blessing for my father and all of us.