I have been volunteering at More To Life for about a year, going in once or twice a month. Every…read moretime I have been there I have seen their clientele engaged in some activity, ranging from playing cards, shooting pool, or chair exercises just to name a few. If a client wishes to sit on one of the comfy-looking couches and nap, they are allowed to do so. The clients are given choices and are able to move anytime to a different one. If someone is not engaging, the staff will check on them and encourage them to give the activities a try but there is no demanding they participate. Every time I have visited, the facility has been clean, and no yucky smells. If you are looking for supervision for your loved one, I highly recommend More To Life.

I wish I had found this center years ago. My 85 yo father with dementia started going here a few…read moremonths ago and absolutely loved it.

Our 94 year old Mother has been given a terminal diagnosis. She desperately wanted to remain in her…read morehome till the end. With the help of Visiting Angels, she was able to do that. Their caring staff were a blessing to all of us during this difficult time. I don't know what we would have done without them!

I want to thank Robert and Monica Pence for the several years of personal care I received from them…read moreand their Angels. Without them I could not have remained in my home. They provided a family atmosphere for me and always allowed me to feel comfortable and safe in my home. I depended on them daily and they were always accommodating to my schedule and needs. They were there for me when I had a real emergency and I will always remember their kindness. The caregivers were kind and efficient and provided the personal care I needed. Thanks for the memories. Loraine S. 12-19-20

My Father recently required round the clock hospice care, which was a new and highly emotional…read moreexperience for my family. We were referred to Right at Home, as providing excellent care and they lived up to the recommendation. Situations, schedules and care needs can change at any moment, which adds stress to an already difficult situation. Right at Home office staff provides the ability to contact them 24/7, is empathetic to last minute changes and went above and beyond to meet our unique staffing needs. The caregivers were always on time, professional, intuitive and supportive not just for my Dad, but our entire family. We especially want to thank Samantha and Stephanie, who will forever be in our debt for the care, kindness and education they provided. It felt as though they were part of our family. We highly recommend Right at Home, who supported us through the toughest time our family has been through. Thank you to all of the South Reno staff, we appreciate you all.

Quality care is hard to find and this company gives you just that. They have an amazing client care…read moremanager who really cares about their clients and is always available. I highly recommend

I will probably add more context soon. There were many happenings that occurred here. I would urge…read moreanyone considering this facility, to strongly reconsider. I only say this out of concern from the happenings/contacts we encountered. This isn't the choice for your family. There's favoritism, gaslighting, alleged violence and more. Anyone who has spent a significant amount of time in this building, has beared witness to this. Caretakers are overworked, underpaid, and are afraid to escalate issues with residents with extreme behavioral issues. We spent a considerable amount of time in this building. If you weren't a family member, you were made to feel as if you were in the way. You were disparaged, gaslighted, othered and threatened with being searched/barred from the property. We experienced days where our trash was never removed- during the summer. The rooms wouldn't cool down enough, there were flies and ants everywhere. It was horrific. No trash bags to tie up the biohazard properly. No escaping it. You're reamed as to how to put in work orders, only for them to never be fulfilled. We waited about 3.5 months, our request was ignored. It's a Snakepit. Amanda is the ringleader and enabler of the alleged happenings in this building. Everyone is walking around on eggshells with her. Her mask slips the second you question anything quality wise, especially with the care of your family member. Some medtechs are unprofessional. Yadira by name, would spend 30 minutes - 1 hr or longer, stepping away from her job- gossiping to an outside agency, about her job, the workload, and other outside staff. Call lights are to be answered within at least 7 minutes. Ours was intentionally ignored for 30 minutes. We followed the direction from Yadira to pull the cord if we needed help. Help never came. Medtechs can and will walk out at random due to being overwhelmed. It was a struggle to have someone consistent with timing or responding to relatively urgent requests for medications. The Caretakers are wonderful, but there are a few that only care about a check. It has been reported that some are allegedly smoking marijuana on the property. It was ignored. This will be reported/has been reported to the state. We *allegedly* witnessed residents who went AWOL, became violent towards other residents and staff, intentional neglect of specific residents, etc. You can't advocate for anyone without facing backlash, or further "othering". It's almost as if you're on the set of Mean Girls and Great Value Greys Anatomy. It's a facade. Spend more time in this building, and you will see everything. The 5 star reviews are more likely than not, from people who haven't spent more than maybe 2 hours in a common area. Give it time. Meals are lacking, and often look like rations. There were nights where they may give you a watery soup with a half burrito the size for a child. Also, not cutting up choking hazards unless specifically requested. We *allegedly* witnessed more than one choking incident. This concern or statement doesn't come out of nowhere. These are observations. The smells of old urine saturated hallways, the favoritism for "newer" residents. It's all performative. Money is the bottom line. I don't need a generic response from Arbors. We raised our concerns for months to no avail. The same will happen to you, the more you advocate for your family or acknowledge shortcomings, or safety/quality concerns.

This review is based on my original application for my husband to be in care temporarily while I…read moredid my own medical treatment and was not able to care for him at home. Without going into detail, I have to say the manager, Assad Zeid, at Arbors Memory Care, really bent over backwards to make it possible for us to afford this temporary care. I worked with him for several weeks to get everything lined up. I did pay the room hold deposit because this seemed like the perfect solution for us. The only reason my husband did not move here was because he was on oxygen and Arbors doesn't allow oxygen at night. This forced me to find a different location. When this happened I was given a refund of the room hold fee with no argument. Very helpful. Tom, the sales manager, even tried to help me find a different facility for my husband when the need for oxygen became a problem for moving to Arbors. I thought that was very helpful. Arbors is a beautiful facility run by very nice people who seem to care about helping us figure out how to navigate this difficult time in our lives. This is a large facility with beautiful outdoor walkways. I was very impressed. I highly recommend Arbors as a memory care facility. If you find this review USEFUL please VOTE!

Worst at home service. Unbelievable that 2 different caregivers left front door wide open. After…read moretheir shift was over. Didn't follow doctors instructions and gave patient chocolate & could become seriously ill. Took patient outside with an unleashed dog. & patient needs assistance to walk with a walker. Left dirty diapers in bags a didn't throw them away. So many things that went wrong. Hope I can find better service next time my dad needs someone.

Warning! I would look elsewhere for care services. Interim was hired to come three days a week…read more They could not find one person to do all three days so we had three different caregivers. That was after they sent a round of JUST WILL NOT DO caregivers, We have a simple but detailed guide for them to follow. SOOOO simple...but you have to be able to read English to follow it. Yes, they sent someone who pretended to be able to read. When I complained about it, they thought it was funny. They call almost every week to tell me they have a schedule change. Someone else will be here or it will not be at the time set up. If you complain and are upset, it seems to negate their responsibility and they take an defensive position. I am the one who is to be understanding, these things cant be helped, well maybe we are not a good fit for each other. There are the responses I get. If you really need someone to relieve you, give you the help you need on a regular basis, then I would look elsewhere folks. This is coming from a southern girl who thinks your word should mean something.

Personal Care above and beyond what one would expect. Very attentive to your needs. More like…read morefriends then contract staff.

Cannot express how wonderful this agency was to meet our needs so very quickly. Suddenly, my loved…read moreone could no longer be alone and needed 24-hour observation and attention. On very short notice, Craig worked hard to fill the need. All of the caregivers were kind, professional, knowledgeable and caring. Words cannot express my gratitude to everyone who helped me with my person so I could rest. THANK YOU TO ALL OF THEM FOR THE TENDER CARE THEY GAVE TO MY PERSON, THE HOME, THE NEEDS ... and sooo much more.

Horrible service. Lousy, uncaring and unprofessional service…read moreat Sparks office. My elderly mother was left without an oxygen concentrator on a Thursday when her first company had a billing mix up with her insurance. Rather than wait to get it sorted or allow my mother to self-pay, the company went to her assisted living facility and picked up the equipment. Her doctor quickly sent a new referral to Apria. I spoke with my mother's insurance company about getting authorization completed quickly. They gave me direct contact name and phone number for Apria to call to get authorization. The girl in Apria's Sparks office could not have cared less. She was combative and rude, talking over me. She initially refused to take the information, telling me "the oxygen team that handles authorizations knows what they are doing." When she finally did allow me to give her the number, I'm sure she did not even put in my mother's file. And, apparently, the oxygen team did NOT know what they were doing. They never called the direct number. My mother's order was NOT completed. Apria left my mother without a concentrator over the weekend. As of Monday morning at 11:00, there is still not a delivery scheduled. Apria is obviously too big to care. (But I'm not. My mother is no longer an Apria customer.)

So the office folks were great! The overall experience with Apria I am not a fan of. It's mostly…read morethe charges I receive and trying to figure out what is what. After 8 months of having a machine I was not using and paying for, convinced me to find the local office and drop said machine. They happily received it, charged my "outstanding balance" and voila I no longer have the machine. This location had no control over my service, my charges, my challenges but they were helpful in taking something back I wasn't using. Office should have 5 stars. The healthcare system does not.

Be very careful if you hire this company. Their employee stole over $10,000 in cash and jewelry…read morefrom us. Be sure and lock up all your valuables. The company did fire the employee but I never got any of my jewelry or cash back. They did not file a claim with their insurance company to reimburse me.

I called them about future care for a relative. they were…read morepleasant and knowledgeable and answered my many questions. When the time comes I will 100% use them.

Be very careful giving this company any personal information. They have employees that will steal…read moreeverything from your name and address, to your phone numbers and credit card information. These people clearly do not train their employees on the proper way to handle confidential information. Once Mayra Lopez had my information, she started with harassing phone calls and text messages for hours and days on end. The real problem is she also works at jack in the box, where that information is handed out freely, daily.. by unsuspecting patrons! After notifying the corporate office, they did nothing to rectify the situation and I still do not know if this woman also stole our credit card info as well!

I like ordering from Sanmar and their customer service is usually very courteous. They do seem to…read moremake a lot of mistakes, although our company does order tons of apparel through them so I suppose a certain percentage of the time there are going to be errors. We often are "shorted" an item or receive the wrong thing (example, today I received a black all-weather jacket when I had orderd a puffy vest) but their service people are always helpful and friendly and they return/exchange items with no hassle. Thank you specifically to Marissa in Customer Service for always being so friendly when I call with questions, returns or corrections.