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    Brookfield Chrysler Dodge Jeep Ram

    1.8 (39 reviews)
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    Services - Brookfield Chrysler Dodge Jeep Ram

    Auto maintenance

    Oil changes

    Auto repairs

    4 More Services

    Auto battery or electrical system repair

    Auto brake repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Brookfield Chrysler Dodge Jeep Ram Photos

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    Tameka W.

    Buyers Beware. My mom traded in her 2018 Jeep Grand Cherokee with 18,000 miles in Excellent condition and they only gave her 20k for it. She leased it from them in 2018 and when her lease expired, she paid the remaining balance. The guy told her he gave her 20k because that was what she paid off minus the taxes. What happen to how much the car is worth? According to Kelly Blue Book, the traded in value was around 31k. What she paid DOES NOT have anything to do with it. She ended up purchasing a black 2021 Jeep Grand Cherokee with 59 miles for over 49k, but a so call third party website has it 43k. Unfortunately I could not be there with her because I live in California. They fast talk you and take advantage of older women who come in there by themselves. She was there for 5 hrs just to buy a truck!! RIDICULOUS!!

    The blue tint is what I had. It was replaced with grey.
    Amanda S.

    I have to express my discontent. My JEEP was sent to another business to have specific windows tint replaced. I specified I wanted the tint to match what was already there but apparently this was not relayed to the other business. I get my car back and the tint doesn't match. There has been a huge lack of communication on part of the dealership and the other business. What I specifically wanted should have been passed to the window business and if that couldn't be matched, they should have contacted the dealership to check with me to see if I want to proceed. It may seem like a lot of work but I wish some people had common courtesy and not just about make the money. I am holding both businesses accountable. The window business for allowing my car to roll out of their shop like this, and the dealership for not making sure the job was done as the customer requested. This has caused me way more discomfort and distress than it's worth. Customers--make sure you specify exactly what you want. Sometimes it's better to avoid the middleman. Businesses-- make sure when you listen to customers wants and needs. And above all... COMMUNICATION is best.

    I went to this dealership for a wheel alignment and left with an oil leak. Now a person knows their car. I was told the oil leak was there already when I'm more than positive it wasn't. I had an oil change 4 months ago. Oil hasn't been low since October, oil light never came on,no oil in the snow nor my drive way but yet when I left that dealership the very next morning my oil level was low and now there's oil in my drive way. I went back to the dealership and the service manager was so rude. He barely let me explain my issue. All he kept repeating was "IT DIDN'T HAPPEN HERE). I tried over and over to explain my side of it yet he kept repeating the same thing. I would never recommend my worst enemy to this place. They unprofessional, obnoxious crooks. NEVER EVER GO HERE! If you do be willing to lose extra money because those crooks are gonna try and find a way to make you spend more money period!

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    4 years ago

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    12 years ago

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    11 years ago

    Bought a 2014 Cherokee. Great service and outstanding customer service. Highly recommend them to everybody.

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    8 years ago

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    Ask the Community - Brookfield Chrysler Dodge Jeep Ram

    Review Highlights - Brookfield Chrysler Dodge Jeep Ram

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    August Pohl Auto Parts

    August Pohl Auto Parts

    (10 reviews)

    Worked with Pat on getting new to me motor for my GMC Diesel Sierra 1500. My Mechanic was so…read moreexcited wehn I got it back to him. It was in great shape. Pat was great. Held the motor for me and allowed for Zelle and cash payments. I hope I dont need more parts for it. But if I do I know where to go..

    Found part on car-part.com. Listed as available at the Berrien Springs location. Drove to this…read morelocation to find out the part is actually at the Benton Harbor Location, apparently listing correct location of part is not standard practice, I was told they use Berrien springs address for all parts listing, a customer should somehow know they have to call to find out true location of part. So had to back track 15 miles to Benton Harbor. I arrived at the Benton Harbor store only to discover they only accept cash payment, no checks, no debit cards, no credit cards. Which does not leave the customer as much leverage if they receive a defective part. I was not willing to run to the bank to satisfy there cash only policy so did not make a purchase. My advice would be verify location of part before making a trip, but more important if your needing a high priced item go somewhere else as paying cash will leave you very little buyer protection. Credit or debit card companies will help you if the purchase goes bad. If you pay $1500.00 cash for a used engine and things dont work out, you wont have a whole lot of resources to get your money back.

    NAPA Auto Parts - Ridge Napa Auto Parts

    NAPA Auto Parts - Ridge Napa Auto Parts

    (2 reviews)

    I bought an AGM battery there about four years ago and it went dead and I took it back and they…read morereplaced it and I asked the guy how many months is this warranty good for he said as long as you own the battery we will replace it that was when he was giving me the replacement battery so I said you mean, I can bring it back anytime if it goes dead again he said yep. So when I called yesterday, March 27, 2025 I was told now that's wrong. That's the wrong information. Someone gave you the wrong information. Well that's a bunch of BS. They need to train their people that work there better because now I'm out almost $300 for a battery. It's been going dead ever since the first time I bought it and the second one was replaced. I charge it up in a month later it's dead recharge it in a month later it's dead. I just charge it again in one week. It was dead and this is the second battery so the lady said your warranty is only good for the first battery and the replacement is not warranty any more than the first one was so you can continue the warranty on the first one through the second one, but at the end of three months or however, long the warranty was that's the end of it when you get to that much Time then you're done with warranty. Anyway, I don't recommend buying anything from them from for a battery because no one explained that to me or I would not have asked and I would not have told them what the first guy and the second guy told me it was actually the second battery that guy is the one that told me if you look it up on their system, they could tell who it was, but they're not doing that either. It's OK if I spend my money there, I guess but we're not gonna train individuals so that they fully understand the warranty. I'll just go do my business somewhere else I don't care what the policy is on how the battery warranty is supposed to be I'm going by what I was told. You take my almost $300 but nobody spending it on training that's why you have one star in your rating's

    Bought a battery for my mower there last year. It is already dead and they will not honor any…read morewarranty without a receipt. When I bought it they told me no problem you don't need a receipt. We will just go by the date markings on top of the battery. They wouldn't even prorate the battery. They want me to pay full price for a new one. Rip off

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (1 review)

    I really wanted to go in and tell them to their face how useless they were but I'll just do it…read morehere. Last night my fiance drove up on business and broke down in Coloma Speedway. Being in the middle of no where and it being around 8 at night he called the closest parts store which was OReileys. My fiance, which we live in Joliet, Illinois right now tried to find a uber or Lyft to take him to get a part at a store about 10 minutes from him. No such luck. So he asked this store, which like I said is 10 minutes away from him, if they could bring it to him at the gas station he was broke down to and would be willing to pay extra. These "boys" said no they didnt have the manpower. Yup, right. So instead of doing something that would have been richly rewarded and actually act like a good human. Just decided hell no they wouldnt bother. So. I ended up driving an hour and a half from Chicago to rescue my husband that a simple 10 minute drive to drop a part off would have been pretty nice. So my fiance, was stranded till 11 PM last night till I got there. Good job Oreileys. You not only lost us but plenty of our biker friends as customers

    From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

    Advance Auto Parts

    Advance Auto Parts

    (2 reviews)

    This store, and it's staff is awesome. Here's what brought me to shop here. At age 60, I've been…read morearound parts stores quite a bit. I recently purchased a used Ford E-450 Econoline Cutaway Bus with a wheelchair lift. There are two batteries in a compartment on the side of the vehicle, which wouldn't hold a charge, so I was constantly having to charge it, or boost it to start. I went online to search for quality batteries at a decent price, and I found exactly what I was looking for on the Advanced Auto Parts website (I highly recommend their website as well, and I even joined their free "Speed Perks" Loyalty program, and received $50.00 off my online order). I called the store to ensure that the batteries I was ordering online were the right fit for my vehicle, and to arrange pick up at the store. They were very helpful, and agreed to install the batteries in the my vehicle for me. When I arrived at the store, dropped my lift gate, and approached the front door in my electric wheelchair scooter. An older gentleman came out to meet me, and hold the door open. Another gentleman and lady at the counter looked up my order, got it ready. One of the guys installed the batteries, which started the bus up immediately. I used my lift to get back on board, plugged my electric chair in to it's charger, and everything was going good. However, I could not get my vehicle into drive, and the lift gate would no longer work. Then the staff went above and beyond anything expected. On a blazing hot 4th of July Saturday, the two gentleman each attempted to help me determine what was wrong with my lift and gear shift. Although they worked hard to help me, it was not working. I needed electrical tester, and some tools to try and fix the problem, and the man behind the counter helped me find some inexpensive items to do the work, and was nice enough to give me a 10% discount on my purchase. I eventually called a tow company repair service, who came out and discovered it was a problem with the break pedal sensor (unrelated to the battery installation) that prevented the shifter from moving out of park, and also locked out power to the lift. That mechanic had a lot of experience working on buses, fixed the problem, and got me on my way. I was extremely impressed with the courtesy, and helpfulness of the customer service at the Benton Harbor Advanced Auto Parts store, and I would definitely shop there again! I find that too many people who are in a frustrating situation, like needing their car fixed, and can't get exactly what they want, often at no fault of the store, become nasty with the staff, and then write bad reviews online, which are generally unjustified. This parts store is one of the better ones. They might not have everything you are looking for in stock, but can probably get it really fast, which is why I recommend shopping on their website, and picking up the item whenever possible. I give the store and their staff a 5 out of 5 star rating!

    I came to this store looking to purchase new windshield wipers and an older man helped me to find…read morethe ones that would fit my vehicle. He then went on to attempt to put the new wipers on my car and was having much difficulty. Another man was sent out to see if he could put the wipers on and he could not also. My options were to either get a refund, go to another store, or buy a more expensive pair as after 45 minutes, the wipers they were using did not fit at all. You would think this would be something that I could've been informed on ahead of time. I got my refund and left. I do not recommend this store.

    Brookfield Chrysler Dodge Jeep Ram - autorepair - Updated July 2026

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