My daughter had an appointment and I wasn't sure if I was going to make it on time since the roads…read morewere slippery and it was snowing. I called to let them know I would possibly be running 5 min behind, which the person on the phone said was fine. A few minutes later, we are now driving to the "not so fun kids dentist" and the receptionist calls me to tell me that they need to reschedule, I said "No, your not, we are 2 minutes away",so the lady on the phone said she needed to recheck to make sure they could still keep the appointment, she tells me that they can see my daughter but only if she makes it here in 2 minutes, rushed driving on the slippery roads to get my daughter here. Totally unprofessional, unacceptable customer service-last time here at the not so fun kids dentist.

The people there are so nice. They do a great job. I love going to the dentist. They never do their…read morejob bad.

Dr. Macauliff is top notch, as is the hygenist and friendly receptionist staff. My co-worker…read morerecommended highly, and I've been going here for about two years. Great attention to detail, and no over prescribing of work done (but they do keep a good watch on trouble areas). Top notch care and private parking lot, what more could you ask for in dental care?

Hi. This is my dentist. I believe I began going here in 2010. I wouldn't want to go to any other…read moredentist - nor will I. The staff that works here is a well oiled machine, constantly kind and courteous, and always are looking out for me and what is best for my teeth. When I tell my friends I go here, and they say to me, "oh I hate going to the dentist". I say: GO HERE!!! You will find your experience to be similar to a afternoon at the SPA!! That's how awesome this business is: as well as the staff. Give them a call, I guarantee you will be glad that you did!! Every 6 mos. I look forward to my appointment.

Dissatisfaction guaranteed !! Not a professional place when it come to bone grafting. The dentists…read morethere only care about how much money they can get from you.

I've been a patient for about 10 years, maybe more. HOWEVER: Please beware that this practice was…read morebought out/changed owners and it's no longer the dentist office that we all used to know and love. The hygienists have all been replaced and the good ones left are leaving left and right. The hygienist I saw 6 months ago is no longer there, what does that say? Today I had an appointment at 8am, and silly me I had it in my calendar for 8:45. My fault, yes. I'm a busy woman, and made a mistake. I received a call that they are charging my account $50 for a "no show" and that they will no longer provide care to me... Over ONE late appointment! I asked if I'd ever signed a document acknowledging the $50 policy and was told that I hadn't and that the new policy went into effect about a year ago. They are sending a final bill and refuse to provide my medical records to another office until the balance is paid. This doesn't seem legal yet alone I'm shocked that this is how they treat their patients. I'm just at a loss for words and respect for this practice and the new doctors that are running it into the ground. The previous doctor was incredible and so kind. This is so unfortunate. Off to find a new dentist and you should too! Don't get caught off guard like I did.

Yes, I agree that the "bedside manner" is not kind. After care is not kind. HOWEVER, I had a…read moreserious gum recession. I consulted 3 periodontists, all said that they cannot commit to fixing my issue. I went with Dr. Kelly because he was the only one who used alloderm. Most of my mouth needed help so this made sense. He tried a new technique with my lower teeth. It was painful. But he acknowledged that. I didn't appreciate the after care. But honestly, I'm so happy with the results 3 years later, and so is my dentist. I'd probably still go back.

A friend of mine with a disability was referred to Dr. Kelley. He was incredibly rude to her, would…read morenot answer her questions or acknowledge that she was having difficulty understanding him. He was condescending to me, as well, when I tried to intervene on her behalf. I was willing to concede that perhaps he was having a bad day, but after reading some of the other poor reviews I'd have to agree with those folks. I would not go back to him and neither will my friend. She will also lodge a complaint with the State so that other folks with public insurance will be spared from his non-professional, rude attitude.

Dr. Luepke performed a sinus lift and implant. The atmosphere in the office is very professional,…read morewith a warm and caring ambiance. Dr. Luepke defines competency; the results of his work was A+. I had the normal post-procedural discomfort; after one week my gum had healed, and I was off the medication completely. Dr. Luepke teaches, consults, and does board certification for other dentists - he remains current with the improvements in his specialty - which are of great benefit to his patients. I highly recommend Dr. Luepke and his staff.

I had a surgery by Dr. Shaw. The result does not look like what I was told would be done. Through…read morethe surgery, the doctor was talking about rock and roll bands on the radio with his assistant almost the entire time, except for a few moments were he seemed a bit in a panic due to some bleeding. Did not talk to me more than a few words. A pretty awful experience overall. About 10 minutes into the surgery I sensed it was not going well but it was too late to stop at that point. Doctor did not prescribe enough pain medication to make it through the weekend and was not available to provide a prescription refill so I had to deal with the post-op pain 'til following Monday. On follow up visits, he took several photos of my mouth without saying anything. Would not recommend.

I finally worked up the courage to make an appointment as a new patient and chose Elmbrook Family…read moreDental. Due to my own negligence, I knew I needed a tooth pulled eventually. Dr. Plecas heard I was standing in a wedding the following week and nervous about swelling. He called their other locations to see if anyone could assist Monday but then instead made time same day in between patients to get the tooth pulled. So beyond grateful to everyone who helped get this done today. Everyone was so kind and welcoming, I truly am amazed they made it work for me.

I had been seeing Dr. Brunner for about 13 years for general dentistry. Since his TMJ training, my…read moregeneral dentistry appointments have been awful. It's a hard sell for TMJ services with every appointment. Cost for TMJ services: Assessment $650 and treatment $5400-6500 (services weren't clarified) with payment required upfront. He says he uses a third-party to maximize insurance payout and after that is received, he would refund anything that insurance covers. When I asked what patients do when they can't afford this treatment, he became defensive and explained that he couldn't provide services for free (which I wouldn't expect). I found a local (TMJ & Orofacial Pain Treatment Center) doctor who is excellent, fitted me with a night guard for under $200, and that has very clear patient costs for services after insurance, and charges much less overall.

DO NOT FILL IN YOUR MEDICAL HISTORY prior to your very first appointment…read more Their biggest worry about you is, will you have a bad reaction with the anesthesia.

Don't bother wasting your time if you have any medical history. I drove an hour to have them tell…read moreme they wouldn't do it because I'm a transplant patient. All my transplant numbers always come back great and I had the transplant 14 years ago. I called before I even made the appointment and asked if being a transplant recipient would disqualify me. They told me oh no not at all. Well that was a lie. After doing the scans and pictures some worker took us in an office and said the doctor says you're not a candidate because of my transplant. So unprofessional the doctor that denied me didn't even come in and talk to me. I have had 2 surgeries since my transplant with absolutely no problems. I would not go here. They lie and are unprofessional

We've been living in Milwaukee for going on 8 years now. We thought we had found our go-to dentist…read morebut over time we'd decided maybe not. After doing some research on Yelp and beyond, we decided to give Elmbrook General Dentistry a try. I'm so glad we did! I was the first to go and had such a positive experience. My dentist and hygienist are both incredibly caring and kind. Everyone, from the folks at the front desk to the hygienists to the dentists themselves work to make this a warm and welcoming environment. Since then, my husband, son, and both my parents have begun coming here. And, all with the same rave reports. Between us all, we've seen three different dentists and we've all been incredibly pleased with the care we've received. They also have an in house periodontist, which is helpful if the need should arise (rather than having to navigate going to an entirely different office). I've met him and he's incredibly warm and kind as well. Zero complaints with our experience here and would recommend without reservation.

I had been going to the same dentist for over 4 decades, until she recently retired. I gave the…read morepeople that took over her practice a shot, but was not happy with the care I received. I then tried another dentist (name rhymes with floss) and was extremely dissatisfied! I finally ended up at Elmbrook and have been amazed by the experience. Where as the last dentist was in a hurry to get you in and out as fast as possible, I did not in any way feel rushed at Elmbrook. Quite the contrary. Everyone that worked on my teeth were pleasant, caring and professional. My hygienist Carrie did a wonderful job getting my teeth back in proper shape after the inadequate cleanings at the past two dentist had resulted in significant tartar buildup. Dr Plecas and his assistant Rachael did an excellent job on filing two cavities and installing a crown. The amount of time spent on just color matching the crown, for a tooth in the back of my mouth, stood in stark contrast to my experience at the previous dentist. Literally everyone at Elmbrook including the receptionists strive to make your experience as pleasant as possible. I strongly recommend Elmbrook to anyone looking for a dentist. Even if you are satisfied with your current dental care, I believe that the level of service and technology at Elmbrook is worth making the change.