Chris was on time with his large steam cleaning truck. The cost estimate was accurate. Statewide…read moredid an excellent job of cleaning two wall-to-wall carpets in preparation for an open house to sell my home.

They came on time. Explained the process. Got the job done fast and good quality…read more They came on time. Explained the process. Got the job done fast and good quality.

I wish all companies were this easy to work with- they were pros from beginning to end…read more When I reached out, they replied right away, managed to get me in within two weeks, came on time, did a great job and were very reasonable! Great experience and highly recommend!

Highly recommend! They did a great job cleaning off white carpets in bedrooms. Carpet looks brand…read morenew, Professional and efficient service,

Lorenzo was responsive and very helpful with telling me the offerings of his service. He was very…read morethorough and efficient when cleaning my 3 seater sectional + living room carpet, and the price he charged was very reasonable. Will definitely think of Florez Deep Clean again the next time I need some couch and rug cleaning.

Lorenzo was extremely thorough and went above and beyond to remove a nasty oil stain from a…read moreheadboard that other top reviewed local upholstery cleaners said couldn't be removed! I am now working with him on a few other projects and look forward to seeing how they turn out. He did have to reschedule from our scheduled time a few times at the last minute due to issues with traffic or his van, but was always communicative and flexible in finding new times. Lorenzo is honest and hardworking, and really cares about addressing my specific concerns and goals in restoring my pieces. I recommend working with him over the bigger companies that just do a generic cleaning. Thanks Lorenzo!

Sidney was wonderful. When I wrote that the original cleaning of my area rug left some soiled…read moreareas, he offered to go over the rug again. He did a very thorough job and the rug looks much better. Very professional job and as real gentleman.

They answer my call on a Saturday, but more important they work around my needs for a disinfecting…read morecleaning for my business as soon as possible. There service was on point and what I had expected. Thank you 100% recommended.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

My carpets had not been cleaned in awhile... The young man that came to my home was diligent,…read morepleasant, and did the job quickly with wonderful results. I wouldn't hesitate to highly recommend this business. Oh, they also traveled to Melrose from Needham.

Great service from start to finish, I have three young kids and wanted something durable. They…read morenever tried to sell me on a more expensive product and explained to me the best option and why. Very happy!!

My carpets were filthy after years of neglect, I thought the only solution was to get them ripped…read moreout and replaced before they were presentable again. Fortunately Marc came by after some initial consultation by email and was able to spend a few hours with a large machine. (I advise not being in any work from home meetings during that period of time because it's loud) After pre-treatment, he worked on each room with 12 gallon tank of clean hot water and dumped out gallons of filthy black water that used to harbor all the dirt and grime baked into the carpet. I've used Rug Doctors before but the level of clean is significantly different with the expensive machinery Marc had on hand. After he was done I felt comfortable walking around barefoot on those carpets, which is something I couldn't say beforehand at all! You really get what you pay for.

Marc was great - super responsive on scheduling. I had to switch times to a little later, and he…read moreshowed up right on the dot, did the job in the time he said he was going to do and now my carpets are sparkly clean!

Arrived on time. Great job cleaning three bedroom carpets and closets. I would recommend.read more

Customer service is their well-earned hallmark. cleaning of sofa and oriental rug in the house are…read moreexcellent. Dries in a few hours. Scheduling is easy and the voice on the phone clearly cares!