Jalonie was extremely patient, polite, overly informed about the vehicle and company policies. Without her, I would've never stop by today and make the best decision in my life. Thank you to all at Brooklyn Chrysler Dodge Jeep RAM especially Jalonie. read more

I dropped off my brand-new pickup truck with only 100 miles on it. It was spotless inside and out. When I picked it up, it had 43 additional miles, and the interior was dirty with garbage, footprints on the back seat, and scuff marks on the backs of the front seats. I understand a short test drive may be necessary, but there is no reasonable explanation for adding 43 miles during service. I expected my truck to be returned in the same clean condition I left it. This was a very disappointing experience. read more

Brooklyn Chrysler Dodge Jeep RAM - After picking up my truck, I found the back seat covered with dirt, footprints, and garbage - Car Dealers Near Me - Brooklyn, New York

Service -- They charge $399.95 / hour labor and won't negotiate. They include a diagnostic fee, so once your car enters their shop you're out $400 bare minimum. Diagnostics usually last 2+ hours. I tried to take off recommended repairs like the $950 thermostat replacement to get some breathing room. The service advisor only offered a $300 reduction. If you need your car serviced, DO NOT GO HERE. Check out the attached photo for $10k quoted labor. I got the same parts and labor quoted at a reputable independent shop for $3k. Go figure. read more

Brooklyn Chrysler Dodge Jeep RAM - $399.95 / hour labor across the board. Calculate the parts costs and you'll see why they're 2 stars. - Car Dealers Near Me - Brooklyn, New York

BUYER BEWARE - This Dealership Engaged in Deceptive Practices This place doesn't deal in cars, it deals in manipulation. Their salespeople, including among others, Steve Bizenza and Alex Colon, agreed to a lease for a "brand new" vehicle and to purchase my existing one. They got my attention, dragged me along for 2 weeks with excuses on why my car wasn't available yet, and then not only did they renege on the deal, but they actually admitted that the car they planned to sell to me was not new at all; it was actually a high-mileage loaner! There was no miscommunication; it was a calculated bait-and-switch tactic Everything about this place felt designed to mislead, including verbal agreements that disappeared, vehicles being misrepresented, and tactics that seemed intentionally deceptive. It's a textbook example of what happens when a dealership has zero respect for its customers and even less for the truth. Based on my experience, Brooklyn Chrysler Dodge Jeep Ram is a highly unethical dealership that I would suggest prospective customers stay away from read more

Everyone was nice and generous. very respectful and the place was clean. keep up the great job and I would recommend to friends and family.

I had my Jeep towed to the service department on Tuesday March 3rd, I called to get a status update on Friday and they couldn't locate the vehicle and didn't know they had it and was told I would get a call back from them on Monday. Monday no one called, so I called and still they don't know where the vehicle was and the same person I spoke to on Friday don't remember the conversation. Finally they find the vehicle and I was told I would receive a phone call from an advisor and get an update and that did not happen. I had to keep calling for myself and every person I spoke to gave me a different story. My vehicle was repaired and I went to pick it up, my advisor was off on that day and one else took the time to explain what was going on with the vehicle. I just found out on March 10th while the vehicle still in their possession, they left it outside double parked in the street all night. At 1:47 Am they got me a ticket for $115 and who ever brought the vehicle in the morning just threw the ticket out and moved on with his day. The carelessness and customer care is beyond pathetic, no one answers the phone, mailboxes are full and no one calls back. Bad and stressful experience is the least I can say about this business. read more

Brooklyn Chrysler Dodge Jeep RAM - Proof of parking ticket - Car Dealers Near Me - Brooklyn, New York

The worst auto repair I have ever experienced. The check engine light came on. I took it in. After five days, I call to find out they hadn't even looked at the problem. Meanwhile, I am paying for a rental car. I call again, (they often don't call you to apprise you of the situation) to find out that rodents had chewed up the wiring. Now this is an insurance problem. I give them all the details of my policy. I call them a week later, no adjuster had come yet. They hadn't call me about this. Another week passes. They need another adjuster to look at it. Didn't notify me or the insurance company to hurry things up. Finally, the adjuster shows. Work takes anther week or more. No progress report. I have to call to find out, often 2 times a day, to make contact. Wiring fixed. On a test run they find a problem with the transmission. Only !5,000 miles on the car, and a transmission problem! Now this is a warranty issue. I have to call corporate to set up an account. All this time I am calling to find out the progress. Waiting for parts. A week passes. After 2 months I finally get the car. As a final problem, after receiving the car in the late evening in the dark, parked on the street, the next day I find a small vertical cut/dent just under the rear door handle. A very unusual dent that could not be caused by another car. Maybe on a car lift or a toolbox hitting it. Of course, they deny that they caused it. I will be suing them in small claims court over this. Worse than a comedy of errors. Not at all laughable. read more

Brooklyn Chrysler Dodge Jeep RAM - Small dent on car. - Car Dealers Near Me - Brooklyn, New York

I had excellent services Gabe, Zack and Will. I didn't know much about cars or the buying process, but Gabe was extremely patient, informative, and walked me through everything step by step. He made sure I understood my options and never made me feel rushed or pressured. I really appreciated how helpful and genuine he was throughout the whole process. Highly recommend! read more

Your communication and prices. I paid $1900 to get my car fixed only for my check engine light to still be on which means I need to bring it back to you guys just for you to charge me again. Make it make sense. read more

had a final destination moment due to the negligence of the worker i went in for a tire rotation got my truck back while merging on the highway my hood lifted up luckily i was able to pull over and handle the situation with out loosing control of the vehicle NEVERRRRRRR AGAINNNNNNNNN MISTAKES HAPPENS BUT NOT WHERE MY LIFE IS AT RISK I WILL NO BE RETURNING HERE EVERRR‼‼ read more

I went to Jeep/Chrysler in Brooklyn on Flatbush ave. The people I dealt with including sales, David, and finance, Bryant, have a default of dishonesty. My best advice is to read everything before you leave. They send the documents to be signed to your phone, which makes it impossible to read, bring a tablet or a laptop with you and read everything. I was charged 6k more than the sticker price on the vehicle, and had an extended warranty added, which I did not consent to. The problems don't end there. When I tried to cancel the unauthorized extended warranty I was met with resistance and more lies. Granted I should have been more careful, but after being there for 5 hours, feeling overwhelmed and navigating Autism Spectrum Disorder in this setting, I was not. I plan to relentlessly pursue these issues until they are resolved. They send a questionnaire within a day or two of purchasing the vehicle, which is why there are some positive reviews. Chances are these people didn't realize the ways in which they were conned yet. "Let the buyer beware," definitely applies to this dealership. read more

Joshua Mitchell is an exceptional service advisor. He was thorough in diagnosing the issue and advocated for me with my insurance to ensure the best deal possible. Amazing customer service skills and my car is running better than ever. read more

terrible customer service awful car buying experience didn't register my vehicle in time of temporary tag expiring didn't pay off my loan for my trade in. would never recommend to anyone. don't go here read more

Very professional, and very nice. The place has a lot of class. The entire staff are friendly.

THIS PLACE SUCKS !!! customer service ZERO ! They are horrible dishonest scammers . Dont fall for the BS they serve .Warranty ??? HA THATS A JOKE read more

Incompetent, deceiving and un educated sales associates and managers! Visited the dealership twice to test drive and then buy. Sales associate not educated on product. Manager was rude. We waited an hour for them to locate keys to the vehicle we wanted to buy. Never found the keys - stated car was damaged in transit. Waste of time - drove to Jeep of Bay Ridge and bought there. This dealership can learn something from that one. Will not even bring my car to be serviced here based on their gross incompetence. read more

i took my 2018 dodge ram promaster 2500 work van there for a diagnostic and they took forever to get it done and when they did they give me a cost for the job it needed a transmission $9284.50 real sealing the oil pan $1255.75 and an oil change for another $175.00 that was a ridiculous and over price cost i didnt decided to do tge job amd they charged me $870.35. for diagnostic stay away form this dealership they always overcharge people im getting the same job done for $6250.00 there rating is a ---- be aware of them read more

I called the parts department inquiring about a part for my car. A woman answered the phone and and begin to speak. "We do not take any questions about parts, call Mopar, have a good day" and hanged up before I can put in a word. Very curt and unprofessional. read more

I went to this dealership to get new tires and less than a week later I got a coolant leak took it back and they gave me the runaround I'll never go to this dealership or any other dealership to get anything done they have a nice racket going on. read more

While they claim to be a Jeep service center, they will not service a Jeep that wasn't purchased at this location. Extremely rude.

they lie about everything! bait and switch dealership.wasting peoples time! everytime i spoke to them a new story. sad that they need to do this. read more

If I could give a negative number I would. They had my truck for over 6 weeks. Extremely difficult to get in contact with anyone and when we finally do, its" we didn't do XYZ YET"... . Actually going to be 2 months soon. Call several times a day to get answers and crickets. ....forget about Diagnostic test.... they said they did one in decmber.. LIES... Took it back and was informed it was NEVER PRERFORMED and they have to do another one. More time added to my truck being there. AND they don't give car rentals..the amount of $$ spent on UBER is ridiculous and they should reimburse folks they leave stranded with no vehicles for damn near 2 months..THIS PLACE IS TRASH.. hAVE ME AND MY HUSBAND contemplating getting RID OF A 2017 Durango BECAUSE OF THESE FOOLS AND WE DONT WANT TO BE BOTHERED. Don't EVEN WASTE YA TIME WITH the WARRANTY CUZ ITS TRASH TOO.... read more

I much rather walk then buy a vehicle from this establishment. Be prepared to book an appointment that will not be honored in a timely fashion, be prepared to potentially catch COVID ( No one wears mask). Be prepared to repeat yourself several times within the negotiation process (2 days of salesman Rick asking for same info) They will tell you whatever they want to tell you to waste your time. Serious lack of value for the customers time. Remember when purchasing a car it's a partnership. You wouldn't want to become partners with an establishment that just views you as a number and opportunity to take your money. Some of the worse customer service I have ever seen in my life. You will not be able to get anyone on the phone besides from a receptionist. They will make promises to call you back and not do it. A sales associate Rick had me purchase car insurance on a car that never left the lot. Had to call the insurance company and cancel. General manager promised to get back to me first thing in the morning and never did. He honestly just didn't care no one did. Had to call for several hours and never got an update. Sadly enough a receptionist had to text me off a iPhone read more

Brooklyn Chrysler Dodge Jeep RAM - Receptionist had to text off personal iPhone no one else would return call - Car Dealers Near Me - Brooklyn, New York

Bait and switch artists. Went in for one car that I saw online. Kept pushing to another. Beware of the finance staff. Unscrupulous dealer, avoid at all costs! read more

Let me start by saying, I hate hate hate going to a dealership and buying a car. Besides the fact that you spend a whole day sitting there it's just an annoying experience. Fast forward to August 2nd. I called the number and spoke to Marie and she assured me that it would be a pleasant experience and that she would give me her best salesperson Raphael. I decided to go in and meet with him. I walk in and ask for him and within a minute, we are sitting and he asks me what do I want. We built the car and he then says, I am going to take you on a short ride and I think I have the perfect car for you. As we are waiting for the ride, he is putting his contact information in my phone and talking about Cuba-my country. We take a ride and this beautiful blue Rubicon is sitting there saying take me home. I had to have this car but I play it cool. Anyways, the next day after some minor forms, the car is mine. I get there at 2pm and sign some forms and then Raphael Santiago spends an hour showing me everything and I mean everything about the car. Within an hour I am out and Raphael says to me call me when you get home and let me know how you liked the ride. I took him up on the offer and here we are. By the way, I sold back a 2021 Tahoe in impeccable condition and got a great deal. I would tell you run don't walk if you are looking for a new car. The people here are not hustlers but instead true salespeople. They know their cars and care. I would keep coming back over and over. read more

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I doubt the team recognized the issue because it's been about 2 weeks and still nothing has been done to the car and no one has called or has been available to speak to. read more

I bought a brand new jeep wrangler at this dealership on june18th 2024, there was a leak from the top roof I brought it to dealership to fix around August by September the car started leaking again. They made me wait for more than a month to get an appointment. I brought the car a second time on December 18th, 2024. until today January 26th my car still at the dealership and still haven't fix. Also, they refused to provide a loaner car.Please do not waste your money or your time to go there. They have the worst customer service. specially the advisor that had my car " Patrick ". I warned you do not go to this dealership. read more

Service. You say ' up to 72hrs to diagnose problem'. What you really mean is 'it will be more than 72hrs before we even look at the vehicle' ! 3 workers says they 'service vehicles based the date arrived'. You should triage vehicles as they arrive so easy fixes can get vehicles off property instead of taking up space. The idea taking a vehicle and 'storing' it at Kings Plaza is ridiculous. Customer has no vehicle for 5 days for no good reason. read more

My experience here was absolutely amazing. Jonathan and Mervin made me feel so comfortable. And the managers Will and Gabby were so amazing. The team here at Brooklyn jeep are amazing! read more

Great customer service . Went in for an oil change and was taken care of without any issues and was in and out very quickly

I had my 2021 Jeep Wrangler 4xe towed to the dealership on March 29 because it was overheating and smoke was coming out of the engine, with only 33k miles. The dealership closed early that night and the entire following day. There was no location to leave the towed vehicle except the street in metered parking, so I received a fine from the city. I finally was able to bring the car inside the dealership on 3/31 and was told they needed 24-72 hours to diagnose the problem. I called back on 4/2 and was told they needed they the full 72 hours. I called back on 4/4 and was told that they could not locate the service manager and he would call me back. I walked back into the dealership on 4/5 after returning my first rental car for $450. They then decided to look at my car and tell me they needed to order a part (because they don't keep parts at the dealership apparently). I then requested a loaner vehicle and was informed that the dealership didn't have any. I then informed the amount of money I spent the first week on a rental and that the dealership just lost me as a customer. They proceed to apologize for my travel expenses and hardship but informed there was still no loaners. I called back on 4/7 to get the same answer that they were waiting for a part. On 4/9 the missing service manager called me and stated he had been out of the country for 5 days due to a death in the family (apparently nobody looks at the cars without supervision). He stated the car would be ready the next day. On 4/10 he called me again and said that there was a set back and they needed to order another part. He informed that the vehicle should be ready on 4/11 or 4/12. While not receiving a return call on 4/12 I decided to call at 1130 am. I was informed that the car should be ready today and to wait for a call back. After no call back I called back and was informed the car would not be ready. I have so far spent $1200 on rental cars and Ubers. read more

Had an amazing experience purchasing a Jeep Grand Cherokee 2025 on Black Friday. Lia, my salesperson was incredible and went out of her way to get me in the Jeep I wanted at the right $$. They have a customer for life. read more

One of the best dealer experiences I've ever had. I went in to just look and left with a beautiful Jeep. They bent over backwards to make sure I recieved exceptional service from start to finish, and made the whole process easy. I highly recommend speaking with Moe and Kevin if you are in the market for a new car! read more

Brooklyn Chrysler Dodge Jeep RAM - Car Dealers Near Me - Brooklyn, New York

Completely disappointed. I was asked to fill out an online credit report application. The application did not state that my credit would be run as a hard inquiry 5 times with different companies, despite the fact that I asked if I could go with a specific bank and was told I could. Also, despite the fact that I unchecked a box to allow my information to be shared with third parties, my information was still shared. I now receive about 20 spam calls a day and multiple junk emails and junk mail sent to my home. Also received a letter from Brooklyn Chrysler Jeep Dodge Ram stating they never ran a credit report for me, meanwhile I have a confirmation email they did as well as the negative marks on my credit report. read more

Can you imagine purchasing a new car for over $65,000 and the car has problems within the first month and the dealership/service do nothing about it. Well, that is what happened to me. -June 2023-I purchase the car -July 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -August 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -September 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. October 2023-Battery is replaced by another Jeep service dealer in long island as car has issues while on the road. January 2024-The car 4xe electrical has issues and car is dead. Battery is replaced. February2024-The car goes into service and I am told that the car needs to be serviced by Star Technicians from Jeep as the service department at Brooklyn Jeep cannot figure out what the problem is. March 2024-Car is in service and I am paying for the vehicle and no work from Service. March 2024-Lemon Law case is opened. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. April 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. May 2024-Star Chrysler Tech is there and he cannot repair the problem. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. June 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. July 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. August 2024-Owner, Zachary Schweibel and Steven Brigham, call me and ask me to close litigation and they would replace the car for an Alfa Romeo. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. September 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. I am waiting for the replacement car and there is no word and I closed litigation as asked. October 2024-After not hearing from the dealership, I am informed by Baum Croce, owners admin assistant, that replacement will not be done because I should wait for Stellantis to do a buy back. They frauded me into closing my legal case in the hopes that I would get a new car. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. November 2024-I am informed that a Star Technician is working on the car but Steven Brigham, Service Manager, states that they cannot figure our what the issue is. December 2024-Apparently, they fixed the car and asked me to return to pick up the car. They tell me that Stellantis will offer me $15,000 for my troubles but my attorney informs me that I should not trust them because they will take the $15,000 from the final payment when the lemon law claim is resolved. I just hope that you read this before you buy a car from this dealership. I am not the first person that has had this issue with Brooklyn Jeep. way. The service department is the worst service department and I am not saying this instead that is what I have been told by three dealers around NYC. Here is a follow up of the issue with the 2023 Jeep Wrangler which has been under repair since August 2023 and has been sitting at Brooklyn Jeep from February 2024 with no repairs done on the car. Today, December 16, 2024, I received a call from a representative that the car has been repaired after 15 months and 12 months of sitting at the dealership. The dealer or service department did not offer any apology instead they stated that due to the inconvenience Chrysler would offer me $15,000. Take into account, there is no inconvenience as Chrysler would have to pay me more than $15,000 once my Lemon Law settles-which as of the writing of this email is $18,700 and will go up until they settle with me. I asked them when will I receive this money and they said it would come in 4-6 weeks. I asked for a money wire or bank check as soon as I picked up the "repaired" jeep. I do not trust this dealership as they had me close my case a few months ago in hopes of a replacement and five weeks later they refused and I had to re-open my legal case again. I urge you to re-think purchasing from this dealer. Zacahary Schweibel, owner of Brooklyn Jeep, and his team at Brooklyn Jeep are very very dishonest, they lie to their customers and they really don't care about the cars that they are selling. Lastly, at 2:30pm on December 16, 2024, after placing these reviews which mind you I warned them that I would do, I received a call from Service Manager, Steven Brigham, yelling and hollering at me about the reviews that I placed. He was clear read more

I recently had work done on my Jeep and I am impressed with the quality of work they did. From the time I walked in and was met by Aleema; Maria and Steve, I knew my car was in good hands. They explained so thoroughly the issues with the vehicle and took the time to listen and answer all my questions. They promised to get my vehicle back on a specific date and they came through! I commend them all for the excellent service provided to me and will definitely take the car back for future repairs. read more

There's a manager name johan they refused to give his last name. This is the rudest "manager" there is. I can't believe he's a manager. They had my car for 6 days and the engine light was still on. We paid 1000 and it is the day after Christmas. We didn't get to see family because of the issue and we come here and he's rude refusing to give his name. Ignoring us. You guys take our car and money and then treat us like dirt when we come in and are upset. JOHAN needs to be fired. I will be calling cooperate. read more

Head over to Maria... she will complete your desires and needs on your automobile...she will go to her extreme to make sure us as customers are pleased and happy.. THE BEST!! THANK YOU MARIA!!!! read more

So I had been looking for a 2018 and up Durango RT for maybe a month. I tried several different types of dealerships. Some used and others Dodge certified. I went to Brooklyn Jeep just to test driver a RT Durango that had everything I wanted. As well as red leather interior. My salesperson, Moe, was not pushy. He was helpful and informative. His politeness convinced me to end my search and purchase the Durango. Needless to say because the 2019 Durango had everything that I wanted. I also purchased the bumper to bumper warranty to cover the vehicle for 7yr/100k. 2 days later my check engine light came on. I set my appointment to return. I also noticed some of the rear lcd bulbs were defective, which is a common problem for the Durango. Farhan was my service rep. They fix both problems in a day and sent me home and picked me up in a Uber. So I am a happy customer. Excellent sales with excellent service is a win/win. read more

Top notch customer service. It's not just a sale for them it's a commitment and they show that. I'll definitely be back, appreciate all the care Jimmy Semper Fi. Ignore the negative comments, most are for petty show, these guys know what they're doing. read more

Brooklyn Chrysler Dodge Jeep RAM - Car Dealers Near Me - Brooklyn, New York

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