I had a lovely experience shopping for a car here. I did not end up purchasing from them, but I thought the sales staff was chill, and very accommodating. read more

Update as of August 13, 2026: I emailed Jennifer on Monday, August 10, and followed up again today. I have not received a response to either email. Joel actually reached out the same day I sent the email, August 10. During that call, I asked him about the email I had sent to Jennifer. He said he would speak with her and get back to me. I am still waiting to hear from him regarding both the proposed trade and the tickets the dealership agreed to pay. At this point, I feel as though I am being ignored and given the runaround. I have an email confirming that a check was supposed to be issued for the tickets, but I have not received any receipts or written confirmation showing that the tickets were actually paid. This is a serious concern. If the tickets remain unpaid and my vehicle is booted or anything else happens because of them, there will be a much larger issue. If I do not receive proof that the tickets were paid, I may have to pursue the matter through legal channels. I have tried to handle this professionally and have kept written documentation of every communication. I am simply asking the dealership to provide proof that the promised ticket payments were completed and to respond to my proposal regarding the trade. The continued lack of communication only adds to an already exhausting experience. read more

Today I took my mother's car which is under warranty to receive a service . After going for oil change the mechanics found that Bay Ridge Nissan had forgot four clips that hold the underbelly of the car together off of the car so I took it there to get them replaced . The pieces online are $7 a piece in the car is under warranty . These people charge me $220 for service when I could have rationally went to get another oil change ordered the parts online for $7 a piece and had it put on for free I will never go back . On top of that I told him I was there taking care of the car because my mother is in a hospice to no mercy . My mother got car payments for every two weeks because they took advantage of her fully paid for trade in. 300 plus every to weeks? Lastly my mirror got knocked off by a bicyclist on the driver's side to repair the mirror they tried to charge me over $1,000 on a 2023 Nissan LOL I advise no one to ever use this business read more

Empire Nissan of Bay Ridge - Car Dealers Near Me - Brooklyn, New York

I stopped by this dealership to test drive a vehicle after confirming its availability over the phone with Trisha. Unfortunately, when I arrived, the car was not available as expected. Mustaf assisted me and initially thought the car was being serviced, but after about an hour, he let me know that the vehicle was actually not at the dealership. While I appreciated Mustaf's friendliness, during the wait he showed me several cars that were all over my budget. Eventually, Zach, the manager, offered to give me an ETA if I was willing to wait longer. At that point, I decided to move on with my search elsewhere. read more

1 Star I would strongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review. read more

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Bait and switch. Quoted a price and took a deposit. When it came time to finalize the dead price went up 3000 dollars. Managers says salesman was misinformed. He had 15 years experience. This is the game they play. read more

I'm only giving 1 star because 0 isn't an option. ROD SPODAR LACKS INTEGRITY completely! I brought my car in to get my brakes done the day before I had surgery, so timing was critical. My car sat there from 10:00 AM to 3:00 PM, only for me to be told that absolutely nothing was done. Five hours wasted with no progress and no real communication. Throughout that time, there was little to no urgency, and my vehicle remained untouched while I waited. I dealt directly with Rod Spodar, and the level of professionalism and follow-through I experienced was extremely disappointing. What made this even more frustrating was how service appeared to be handled. From what I observed, other customers were assisted ahead of me despite arriving later, which raised serious concerns about fairness and how customers are prioritized. On top of that, I received multiple calls about selling my car while I was still waiting for the service I actually came in for. That alone says a lot about where the focus is at this location. Overall, this experience felt disorganized, dismissive, and unreliable -- especially for something as important as brake work. I would not trust this location again and will be warning others to go elsewhere. read more

BEWARE of this place! Don't waste your time, money, or nerves dealing with these people at empire Nissan in Bay ridge! They are con artists and basically sabotaged a like NEW vehicle while manipulating a loyal NISSAN customer in to filing a claim and paying them a deductible and scamming insurance money to receive a cut of profits on that aspect also. My wife was sent numerous letters by Nissan regarding a recall on the car and when I came in for my appointment I was told to sign in the car and while signing I was quickly told about a fee associated with turning down repairs needed, which I thought was ridiculous at the time and paid no mind, when considering my reason for being there. Upon returning 30 min later they claimed they couldn't fix the recall and run diagnostic because my wires were chewed up by rodents and when I asked them to show me this so called damage, it was one wire directly on top of the engine directly under the plastic cover that looked like it was perfectly cut or pulled by someone and not chewed. It's impossible for any rodent to fit between the plastic cover and the top of the engine due to the clearance. Then they claimed there was rodent droppings and deb which there wasn't'. Ron showed a random pile of invoices on his desk claiming it was all costumer with the same issue because they started making wires out of SOY. Then he said I should go through insurance and only be responsible for the deductible or pay the dealership $700-800 out of pocket to repair it but then he can't guarantee nothing else is chewed up because they didn't have a chance to look over everything and in-order for them to release the car I would need to cover the diagnostic fee of $228 For the Diagnostic they never completed. They held the car captive until we paid them and said there willing to subtract the diagnostic fee from the $1000 deductible when we returned to drop off and go through insurance. I should've checked all the horrible reviews written about this scam dealership prior to making any appointments. read more

Ask for Lai. I had a very good experience with leasing a new car which is very rare when dealing with salesmen

The team at Empire Nissan of Bay Ridge is truely exceptional. A special thank you to Charles who was absolutely wonderful to work with. He listened to all our concerns, answered all our questions, and educated us on all the safety features for the car that we purchased. He sincerely worked hard and gave us the best price for our trade in. From start to finish he was courteous, prompt, and very professional. I would also like to thank Mike the sales manager and Dwayne from finance for taking the time to thoroughly explain all the numbers to us. If you are in the market for a new car, I highly reccomend stopping Empire Nissan of Bay Ridge and checking out their inventory-they are great to work with. read more

Empire Nissan of Bay Ridge - Charles-wasn't dressed as Superman but might as well be -I asked a million questions and he answered all of them like a champ. - Car Dealers Near Me - Brooklyn, New York

Their service department is awful. They do not answer the phone, fail to return calls, and are unable to schedule service appointments in a reasonable timeframe. My vehicle has been under an engine recall since summer 2025, and despite repeated attempts, they continue to make excuses rather than providing a repair appointment or a courtesy vehicle while the work is being completed. This ongoing lack of communication and accountability is extremely frustrating and unprofessional. Beware of their service department and how they handle recall repairs. read more

Bad experience, BAD..... The epitome of tranparent, clichèd "used car" sales tactics. Poor communication. They attempted to slip in a $1500 "dealer charge" into a used car deal AFTER I'd been given the projected cost, AND WORST: They kept $1000 "hold" deposit on a car that I'm STILL trying to get back after over a month and a half of waiting for them to refund (I declined the deal and asked for my deposit back less than 4 days after I gave them a deposit. This is exactly the kind of dealership that makes car dealers the source of endless jokes and distrust. I wish I could leave less than 1 star. read more

I am writing to formally express my deep dissatisfaction with the service I have received from Baryridge Nissan's service department. I currently lease two vehicles through Nissan and have been a loyal customer for several years. However, my recent experience has left me extremely disappointed and questioning whether I will continue my relationship with the brand. Earlier this week--on Monday--I brought in one of my leased vehicles because the air conditioning system had stopped working. This vehicle is just over a year old and still well within the lease period, meaning the issue should be fully covered under the warranty. As of today, Friday, I have yet to receive my vehicle back, and I have been given conflicting information each day regarding the status of the repair. Each time I called the service department, I was told something different: that the part was on the way, that work had begun, or that someone would follow up shortly. None of these turned out to be true. Finally, I went in person today and spoke with a service representative named Jack. To my surprise, Jack admitted that no work had been done on my vehicle at all. When I explained that I rely on this car for essential travel, especially given my disability, I was told I could take the car back "as is" with the air conditioning still not functioning--or accept a loaner vehicle, which I could not afford due to financial constraints. This level of service is unacceptable, especially from a dealership representing a major brand like Nissan. I rely heavily on my vehicle for mobility, and it is incredibly disheartening to see such disregard for a customer's basic needs. As a long-time customer, I expected a much higher standard of care and accountability. Once my current leases end, I will be strongly reconsidering any future dealings with Nissan, and I will be advising my family to do the same. I hope you take this complaint seriously and investigate the service practices at Baryridge Nissan. Customers deserve honest communication, timely service, and most of all, respect. read more

Made an appointment to check out a vehicle and they said it's not available, wasted my time. Bait and switch tactics is my guess.

What a horrible experience. Made an appointment for a test drive with Henry J. Confirmed said appointment. Show up and front desk attendants were completely unhelpful. Short, brunette, young girl took us back to the desk and kept asking what I was there to do. Then told me neither of the cars were there? And if she could show me another car. What a complete waste of time. Would never recommend. read more

They post cars they dont have, its a bate and swich operation, I called and made an appointment for a specific car I saw on their website, spoke to a person and confirmed the car was available, scheduled a test drive, but when I got there the car was no where to be found, when I started asking quastion is to why I was told it was available they gave me stories that the car is not here it is in another location and they will bring it here with in an hour, well that did not happend, instead they kept lying about it. DONT WAIST YOUR TIME!!!! P.S. The sales man does not know how to shower or use deodarant, the stinch was unbarable. read more

TAKE YOUR VEHICLE ELSEWHERE! The worst customer service experience I ever experienced! I went in for a recall notice on my vehicle. Let me start with entering there chop shop looking garage. The most ghettofied and dirtiest garage I ever seen! I waited in line in my vehicle to enter this facility along with 5 other cars was greeted by someone who worked there who drove out a completed vehicle of the adjacent garage to go up a one way street. he beeps his horn as we are all waiting to go into this shit hole. He has the audacity and leans out of the vehicles window to ask me to move by having all of us back up on the one way street to park the vehicle in the so called parking lot under the BQE close to the makeshift homeless shelters! Instead of going around the block on the one way street he insists on us backing up the one way street to make his life easier! As he walks back I roll down my widow and said you couldn't go around the block instead of making us back up?! He laughs sarcastically I then ask his name, and with gangster style attitude he grunts and snuffs and says "Adam...I work here!" The only thing missing was him flashing a gang sign! With that being said I left without getting my car serviced at Bayridge Nissan I'll be going to another dealership! read more

Empire Nissan of Bay Ridge - Car Dealers Near Me - Brooklyn, New York

If you double park your ride on the side street of their business, you'll most likely get your mirror knocked off by some hit and run scammer so dealer can add an additional repair/replacement. Stay Away!!! read more

Liars. We made an appointment to see a specific car. The night before, well after closing, I got an email about an additional discount on that specific car. When we arrived they looked it up, discussed payment, took license info, and then said he couldn't produce the car that they sold it yesterday. I can't guess when that car was actually sold but I can recognize an attempt at bait and switch when I see it. Update: the manager says they don't do this but now 3 days after my visit when I was told they already sold it, here it is on truecar.com where they are still advertising it. read more

Empire Nissan of Bay Ridge - The car advertised 3 days later - Car Dealers Near Me - Brooklyn, New York

I'd recommend going with another dealership or shop. I've never left a bad review for a business, but I'm going to do so here. Long story short, we went in with two car keys, left with one broken one that Empire says isn't there fault and won't cover. Out $250 there. We were also told a much lower price for the work initially, and then we were charged a much larger amount and told that is what they initially told us...trust me, it wasn't. There pricing is very fair, but it's just not great to tell a customer one price, and then charge much more without getting their approval first. read more

No Stars, Strongly NOT recommended. I had Ford Explorer 2020 with two payments left in March 2023. I was just looking around for cars and on March 17 2023, I visited Nissan of Bay Ridge. Youssef, the sales person offered me Nissan Pathfinder 2023 and told me that they will take care of the two payment which is left for Ford Explorer. I agreed and leased the Pathfinder on the very same day. There happened lot of miscommunication between Youssef and his manager. Youssef offered me a lease with Zero down on certain payment but while working with Finance Manager, they came up with down payment and some other stuffs. After long arguments, I agreed to pay some amount towards the deposit. Now, after 2 months, I am getting calls from Ford Bank asking for the two months payment and disposing fee ($1500+). I called Youssef, as usual no answer, I messaged him, no reply. Today, thankfully he answered my call because he didn't knew its me calling him, and he straight forward said he didn't said anything like they will take care of my two payments and I won't be paying any disposal fee. Why would I lease a new vehicle when I still have two payments left with Ford, I only leased because Youssef said, Nissan of Bay Ridge dealership will take the car back and they will take care of any payments left with Ford. So today, Youssef refused all what he told me during the time of leasing. Youssef should have told me that they will not pay the remaining balance to Ford, I would have waited 2 months and then have leased Nissan, but to fill his pocket, he kicked my stomach. Now, I am going to take this to the General manager of Nissan of Bay Ridge, don't have any hope from them but i will try to fight for the right. Let's see how it goes with Manager this week. I will post the update after I meet the Manager. read more

Place literally sold me a car that was suppose to be certified. After 3 months of having the car I find out that the breaks were "rusty". I ask them can I still drive the car and get as told that it wasn't a good idea. So I get the new breaks. The problem is they tac on different things to the bill that's I didn't ask for, like saying my break fluid needed to be changed and that they had to flush out the whole system. Granted I know nothing about cars but I felt something was shady from the first time I got the car and when I got it repaired. This place also likes to use a waiting tactic, Have you sit there for long periods of time until you can't stand it any more and willing to take anything and go. After getting the car fixed I get a call later that day from empire Nissan asking if I'm happy with the car and if not they can buy it back and discuss option for a new and probably more expensive car with lower monthly payments but with a higher interest rates. Why would I want a new car when I already spent money to fix a car that was suppose to be certified and checked before selling ?!? DON'T TRUST none of them. They will sit in your face and tell you whatever you want to hear. And especially don't trust Dominic Jimenez the sales representative. I knew something was off when he ask me to write him a review and he took my phone and wrote the review himself, this is after sitting in that place for almost 7hrs. They don't even sell the cars they offer online. read more

after a numerous unsuccessful days searching for car lease, my husband and I met Sasha at Empire Bay Ridge Nissan. For the very short time we choose the right car for us with no hassles. Finally, we can drive the car we loved. Sasha helped us with financial, gave us his professional and valuable advice. We appreciated Sasha for his knowledge and understanding customers' needs. Very recommended! read more

Empire Nissan of Bay Ridge epitomizes the old time stereotype of dealing with a used car salesman. It is an awful dealership. This is our third purchace from this place, and although we did have some minor issues with our 1st and 2nd Nissan, those problems were resolved in a timely manner. During the transition from Bay Ridge Nissan to Empire Nissan of Bay Ridge, which is who they are now, service deteriorated. Once we paid for our most recent vehicle, issues developed. Requesting help for these issues became increasingly frustrating. Return phone calls were promised but never made, and information was provided but simply not true. We were given false information by our initial salesperson, Albin, who, while he tried to help us, we suspect that his hands were tied by the more incompetent sales manager, Reggie. For a person in a managerial position, Reggie was completely unqualified and inept. Also, it's really quite bizarre that staff seems not to care at all that customers are dissatisfied. Everyone shrugs their shoulders and responds that it is not their job. Nissan customer service also seemed rather apathetic. Their response to our complaint was that they could only pass the info along without actively engaging in any dispute resolution. It's been a terrible experience, and although we had been repeat customers, we will NEVER go back. read more

Update 1/8/24 Empire Nissan has had my car since Friday 1/5 as they said the radio was in and the replacement work would take less than a day. Today, after I had to call to get an update (that's the norm here, you have to constantly call to get any update), I was told Nissan hasn't approved the work yet. 5 months. This process has taken 5 months so far and there is still no end in sight. One thing is certain, after purchasing / leasing 3 cars from here, I will definitely not be giving them any more of my business. read more

I guess things don't change here. I was so fed up with this place many years ago after a lease purchase of a Maxima (which they were complete crooks about). Fast forward to a "standard maintenance" visit, we knew we were low on gas (full ticker) but didn't expect them to use much during their job. 2 days after the visit, while in the highway, the vehicle rumbled violently and was not able to exceed 30mph. So, again we return to the shop. These crooks decided to tell us that we put bad gas into the vehicle. We didn't even visit a gas station after the visit. All fingers were pointed at us saying it was none of their faults. They denied putting anything into the car. THEY WERE CROOKS. THEY STILL ARE. ***************** Their response is a copy and paste of every negative review and comment. No accountability and no urge to really speak with customers. read more

"My Experience and story " Part 2 (2020 Nissan Sentra bought on december 04,2021 and started giving problems in January 2nd/3rd and so forth) till now nobody ( Manager or Bots or Automatic Reply) contact me about the car.... Its been 3 days now without a car i can not go nowhere.... they don't let me know when to pick up a new car with good condition...... I will keep documenting for them and writing reviews until my voice is heard...... After being humiliated, treated me like trash and went through racist behavior by Nissan Bayridge Staff my request cant be met. "Part 1 Posted 2days ago " This is the worst dealership where you can buy a Nissan car and they are so racist... I bought a Pre owned 2020 Nissan Sentra SV on December 04,2021 where i have the full warranty on the car and Gold package in case something happened to the car......... on January 2nd and 3rd not even a month the car started giving problem , Brake failure, sensor gone , emergency brake warning on, engine light on as you can see in the screenshot below....Then i contacted the sales representative that introduced me to the car because when i first went to Bayridge Nissan on November 23rd, he was the one showing that car but it was in the back garage not in the showroom and mechanics were working on it ......he told me this is a good car we are giving the best price on it and convencing me thinking it was a good one. as matter of fact it was a defect car ....to make the story short when i got in touched with the salesman this week and sent him videos and screenshots of the situation, he asked to come down with the car to Bayridge ..the car battery died 3 times and those 3 times i had to ask people for jump start and one of those times i was in Manhattan i had to pay 75$ for jumpstart....how the helll a new car giving problem??? engine light on , Brake failure etc.... while it got only 6K Miles on it......to make story short i went to bayridge yesterday morning they diagnostic the car and they said those problms had to be the wires under chew by Rodents thats why everything is failing.... i said what the hecck?? where is the evidence?? They said that's what they can say and worst they ( Service Manager and the guy in the service ) asked me to pay for it while I had all the warranty and gold package..... How a new car start giving problem?? not even 30 days .... I asked them to exchange my car because it defect that is from them, sales manager and General Manager told me i had to trade my car where i am gonna lose up to 10K from it and the new car i will pay up to 700$ per month.... I am paying 459.67 $ now........  Bayridge Nissan sold me the car with Rims had dents in it and Key could not start the car and they told the roof was original back from the manufacturer and it is a painted roof...... and now engine failed you want me to keep this trash....... to make story short the General Manager walked away and the other managers as well... they let me in the lobby all alone , they are so racist i dont know its because of my accent but you should take care of any customers no matter who they are and background ethnicity..... they dont  care after selling a trash and they dont want to give me another car.......... worst i asked the salesman how i gonna go home, if they gonna rent me a car or sthg....he took me to the rental departement and they asked me to put down 400$...i am supposed to be the one to pay for it after selling me a defect car..... I had to go by train Home and everybody left me its like they almost locked me inside the showroom............ I am so disapointed ......PLease dont go to BAYRIDGE NISSAN and if you end up going to take no Gold package or premium because its all scam........ They are so raciiiiiiiist while they are taking care of other new customers and the salesman showed me they rent car for a customer while they have their car in their garage......Why not me??????????????? they are so jugdemental..... Please help me share this story with others !!! read more

Empire Nissan of Bay Ridge - Evidence - Car Dealers Near Me - Brooklyn, New York

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0 stars if I could. I visited Bay Ridge Nissan on 2 separate occasions under serious consideration. The 1st time we set appointment to discuss a lease on a Nissan Rogue S. They know I am coming from northeast Queens. 5 minutes from walking in, they called to tell me they had suddenly sold "all 7" of their Rogue S's. A classic bait and switch as they attempted to sell me on a Rogue SV. The SV was not even in the colors I was interested in either. The 2nd time, today, we again had a set appointment time. This time for a Nissan Rogue SV. Again coming from Queens. I arrived at the dealership, saw AND sat in the actual car. No more than 5 mins there the car was sold and vanished. Had what was seemingly a personable convo but soon realized the GAMES they play. They had me come in as a plan B. They lead 2 or more buyers to come in at the same time but know they only have 1 vehicle to sell. Their business practices are DECEPTIVE. Bay Ridge Nissan is a wolf in sheep's clothes. Con men at best. They wasted a weekend afternoon and wasted time I had to take from work. Knowing what I know now, I'm taking my business anywhere but here. read more

Execellent experience. My saleswoman Shay was tremendous. Best pricing in all of New York. They beat every lease broker. Wasn't an errand at all. Highly recommend anyone to get their vehicle with empire Nissan read more

This is my first time buying a Nissan , My last Car was a Gmc, which I had many problems. But, When I went to Bayridge Nissan I met With David Rivera, who greeted me with smile And being very professional he answered all my questions and concerns and explain everything i wanted to know about the Nissan Roque Platinum I wanted to buy..you could See Mr. Rivera actually cares about his customers and their need to buy a car. I was Impress and felt Comfortable about buying My Nissan Platium Roque with the help of Mr.Rivera. Mr.Rivera even called me while I Was driving on my first long trip Rochester,Ny To see how everything was . I said great, I will Definitely be purchasing a Nissan for my daughter. read more

These people are crooks! Charged me for 4 "New" rims. Paid more than what I should have. 2 rims were scratches, came with no Nissan center caps. They refuse to return the scratched rims or offer a refund because they are a "special order" Never again this location sucks read more

These ppl are still in the business of ripping people off. Unless you know your way around reading contracts and receipts you will most definitely get Jerked. Several years ago, my Dad was duped into thinking he paid $8k towards the car premium when in fact 6k went towards warranties which were never offered and explained to him. Fast forward to today, My co-worker just brought a car from these guys, she couldnt understand why her $21000 car payments with 5k down was $590 monthly for 60 months with a Low interest of 2.5%. It's very unfortunate that people are still getting ripped off from these guys. During my Dad's ordeal, l manager to recoup 4k after calling Nissan directly and gave them hell. Those funds are non refundable, instead, Nissan had the dealer, which is privately owned send them the check and Nissanfinance applied it towards the principle. BE CAREFUL WITH THESE CONS SALESMAN read more

After getting the run around from other dealerships and leasing companies, I decided to go to Brooklyn Nissan and I could not have been more pleased. Tommy helped me and made sure the process was as easy as possible from start to finish! He went above and beyond to make sure I was happy and took care of everything for me. Not only was the price unbeatable but Tommy did everything in his power to ensure I did not feel like just another customer. He made the entire experience smooth, handled everything, and made sure I drove away with my car the same day! I will definitely be referring everyone I know to this dealership and to ask for Tommy! read more

Empire Nissan of Bay Ridge - Car Dealers Near Me - Brooklyn, New York

Sasha was great to work with--professional, smart, and focused on helping me. They took the time to understand what I needed, gave clear information, and showed me options without any pressure. Sasha's careful approach and commitment to finding the right fit made the whole process easy and pleasant. I'm very happy with my purchase and highly recommend Sasha to anyone looking for a reliable and efficient salesperson. read more

I came here to get my first oil change from their services department for my new 2024 Nissan Sentra that I had bought from another Nissan dealership in Long Island 6 months ago. The reason I did not go to the Nissan dealership I had bought it from is because I work and live in two different boroughs so it made more sense to go to this location distance wise. The staff member Victor whose office they had me sit down in was robotic and no customer friendliness was present in his mannerisms or tones. He automatically put me as getting the $339 6-month servicing that included tire rotation, key fob battery change, a free Nissan hat, and a bunch other things. Things that I did not need at all for a 6-month old new car. I had clearly put 'free first oil change" as the choice in the drop down menu when I scheduled the appointment online. After I had dropped off the car, I called my dad and told him how much I was being charged and he told me to go back to them and tell them I did not need all those extra things for a brand new car and the only thing I needed was an oil change. As I had already walked several blocks away from the dealership by then, I called them and Victor answered. I told him exactly what my dad said and that I did not have the money to pay for such a high bill. He responded that this is recommended by Nissan North America for a 6-month service. I declined and stated I just need an oil change for my brand new car. He then stated he can lower the price to $280. I yet again declined. He then reluctantly agreed to give me just the oil change and did not even give me a price and hung up. I received a call 3 hours later that my car was ready for pick up, I was handed a bill for $54. Please be aware that this place will try to upsell you! Before I paid the bill, I even inquired that when booking the appointment online it said "free first oil change" which is what I had chosen from the list of options. Victor said I cannot receive it since I did not actually purchase my car from their dealership. I understood that but at least notify a customer of everything before they are paying for it! This place will try to take all your money without a second thought. The customer service skills here are almost non-existent. read more

This is most horrible service we ever had experience. We had our car towed to Empire Nissan of Bayridge in June 30th. Because our key fob wasn't recognizing the car. The service advisor Jack Cheng advise us that car needed a new computer which cost $565.00 dollars. We paid for it and got our car back July 7th due to the holiday. Not even a month goes by the key is not detected again. We have he car towed back to Empire Nissan waited almost 2 weeks for Jack to tell us we needed a new key fob and the key fob was back ordered. We've called numerous times to check on the progress and everyday we got the same response from Jack. Today I receive an email from Jack Cheng stating that the key fob is in and that we must pay for even if it fails and we will to replace the computer again. Why would I need a new computer. When I first brought my car to u guys on June 30th, you guys stated it was the computer and changed it.  Not even a month later the car stopped recognizing the key. The car has been sitting in your garage since July 31st. I shouldn't have to pay anything extra fee since the issue was never resolved. We will report Empire Nissan of Bayridge of unfair business practices to the FCC, BBB, FTC. read more

Overall unimpressed with this place. Front the inventory to the authenticity of the sales staff.

Beware! Once this place has your info they will use it to pull your credit if you don't go with them. They gave us a horrible financing offer and after catching them in a lie, we walked. Suddenly I had half a dozen extra hard inquiries on my credit report the next day from different banks. We specifically said to only check with Nissan financing and this was the next day after we left, so it was obviously retaliatory. Do not trust this place or give them any of your info! read more

Arrive at Empire Nissan of Bay Ridge 5th Ave with a disabled 2013 Nissan Sentra, and Drove out a proud satisfied owner of a 2020 Nissan Rogue, with a great, all in the same day. Sheyenne and the sales team were warm and friendly. Made me feel comfortable and at ease. They added no pressure or stress to make a sale. Just impressive helpful informative helpful customer service. Naz made me feel like part of the family as he and Ray shared personal, genuine hilarious, humorous stories. Great experience. -Arlron read more

We walked into Bay Ridge Nissan with 2 potentials in mind. I have never had better more attentive service at any dealership. Everyone from our salesperson to the finance manager was wonderful, they make you feel like YOU are their only priority when working with you (unlike some dealerships). They are honest, transparent - they post the carfax on their website for every used car. I need to give a special shout out to our sales consultant, Tommy Dryer. He's honest, personable and made the transaction as seamless as possible. Wonderful dealership and even nicer people. I would recommend them to anyone I know looking for a vehicle. Got there at 5pm and drove out with a Nissan Rogue. Beyond happy with the service we received. Thank you to all at Bay Ridge Nissan! read more