We have worked on three projects now with Kevin, Navin & their expert crew. First project involved retrofit exterior wall insulation using intello & dense packed cellulose. They worked quickly & cleanly to pack in this eco friendly AND VERY QUIET thermal barrier. During road construction & new water main project the noise of back hoe and jackhammers was seriously reduced inside. Great work. We also hired the crew to blow in loose cellulose (same material different application in our roof loft adding additional R value at that major point of heat loss. Finally, we recently brought the crew back for soundproofing project between our apt & the garden rental - their "emergency soundproofing" really help ease tensions with our otherwise beloved neighbors and give us all a bit more privacy. One thing I HIGHLY SUGGEST - is listen to Kevin & Navin - if they make recommendations to change / alter the plan - it's going to be based on experience and good instincts. They are always reasonable for this quality and they look at the big picture and want to make sure you are happy with the final result for your project. Thanks guys! 100% recommend read more

We worked with Brooklyn Insulation and Soundproofing to add insulation to our apartment. Kevin led the bidding process and was communicative and reasonable on price. Once work began, Navin and the crew were wonderful to work with - they were respectful of us and of the space, efficient, and as tidy as possible given the nature of the work. Regarding the work itself, we had cellulose insulation blown in and it has made an extraordinary difference. After multiple years, we are finally comfortable in our apartment during the cold months. Though it wasn't the objective of the project, we also hear much less street noise thanks to the insulation, which is a nice benefit. If you are considering adding additional insulation to your apartment or home, I strongly recommend Kevin, Navin, and their crew. read more

I cannot recommend Kevin and his team highly enough. First of all, Kevin waited patiently, did several walkthroughs, and talked in detail with me many times over--for free--as I hemmed and hawed for two years before finally deciding to invest the money. My problem was terrible, relentless impact noise from the unit upstairs. Hundred-year-old building, wood-beam construction, no insulation or anything at all between ceiling and floor above. My only regret is that I did not do the job sooner. Kevin's price was more than reasonable, and he did a great job managing expectations (as in, the result is not going to be total silence). He worked patiently and expertly with my Manhattan co-op board and managing agent--no small feat. The job was finished on time, within budget, and for weeks after, I kept finding all these extras that Kevin's team had done for free: covering all my electrical outlets, for example, which had long been naked. And the paint was not just over the drywall they installed--my whole place got a brand spanking new paint job. The impact noise is better than 75 percent mitigated--it is almost nonexistent. If you're hemming and hawing about doing work with Kevin, stop and just do it. I, for one, could not be happier. --Deborah read more

Highly recommend Kevin and his crew! We had a great experience from start to finish with them. Kevin was very responsive to our requests and questions when getting a quote, and his pricing was very reasonable. Once the work started, his team worked very efficiently, kept us posted on the progress, and incorporated our feedback. (We sound-proofed one of our bedrooms, enhanced closet spaces, and did a few cosmetic touch-ups & sound-proofing for our hallway area.) We were working under time constraint as we were expecting a baby soon, and the project finished on the timeframe Kevin promised and we are happy with the result. read more

I have never left a bad review on Yelp before, but this situation deserves a response. A representative of Brooklyn Insulation & Soundproofing came to my apartment for a consultation. We discussed a potential project in-person and through several follow-up emails, and eventually I was provided with a written quote and asked for my availability to schedule measurements for the project. I responded by proposing a few days that would work for me. No response. I then sent several email responses over the next few weeks to follow up on scheduling the measurements. Still no response. Finally I sent an email explaining that if I didn't receive a reply then I would have to assume that they were unable to handle the project. (shock, no response). I was completely calm and polite through all of these email exchanges, but now I'm admittedly pissed off. I feel extremely frustrated that I now have to start this entire process over from scratch with a different contractor. And just a small tip for the Brooklyn Insulation & Soundproofing rep. - the ghosting strategy you use to avoid having to interact with a bad tinder date is not an effective customer service policy. :) read more

We are very happy with their work and customer service. Since the beginning Kevin was very helpful answering our questions and finding a permanent solution to the noise issue we were having in the restaurant. Strongly recommend them. read more

If you enjoy getting COMPLETELY GHOSTED by a company who--after coming to your house in person for a consultation--confirmed that they'll do a (nearly $10,000!) project for you, feel free to pick this rude, incompetent, incredibly unprofessional place. read more

Their work is life changing. I bought a condo in Brooklyn early this year and I was not able to sleep in my bedroom due to humming ventilation noise coming from a building next door. I called BI&S. Kevin came out to take a look and suggested that I do soundproofing walls & install second set of windows from citiquiet. There was a bit of waiting after scheduling the project, but once the project started Navin & his team worked quickly. They are real professionals. They'll try their best to work around your schedule and make sure you are happy with the result. BI&S guys came by multiple times to ensure high quality fit and finish. I used to be able to hear the vibration and low frequency noise through the wall. After the new walls went up, nothing. Most of high frequency noise came through the window & that was taken care of by citiquiet windows. Its unbelievable how much noise reduction you get. I was a bit worried at the beginning because as a client, you are investing a lot of money upfront and it's not clear if it'll solve your noise problems. Now that the work is done, the only regret I have is that I didn't soundproof the 2nd bedroom as part of this project. If you have noise problems, give BI&S a call. They will give their honest opinion & set the right expectations. read more

Our experience with Kevin and Navin (foreman) and his team has been EXCELLENT. We moved into a brownstone building where we could hear everything that was happening in the upstairs apartment. Phone calls, music, regular-volume conversations, foot steps, dropped coins -- every noise came resonating into our apartment like a drum. Since I work from home often, it was really difficult to have this intrusive noise. The estimate we received for soundproofing the entire ceiling of our parlor floor was high -- but after having contacted other competitors (there are only a handful who do this kind of decoupling soundproofing) who did not respond to my calls to schedule an estimate, we decided to go for it. Navin and his team were extremely professional, respectful of our space and time, honest, and thorough. They cleaned after themselves everyday and sent photos of their progress when we weren't around. They worked hard to complete the project ahead of schedule and left the space very clean. They brought all of the tools, supplies and equipment they needed. I can't say enough positive things about this company, especially in comparison to some other contractors. It was a massive job but they truly delivered. Now we can barely hear what's happening upstairs. I don't even know if they're home at all. Many thanks to Kevin, Navin and team. I would hire them again in a heartbeat! read more

My wife and I renovated a brownstone a few years back and paid the GC at the time to "soundproof" it for a specialty insulation and sheetrock upcharge. We only have plank flooring and no subfloor so it is by default noisy and I thought this work would solve the problem. Nope. The result was very disappointing. We could hear loud voices and tons of footfall and items dropping above us. We could name that tune if someone played music. Spent three years annoyed and called Kevin when we had a window of time to consider redoing the work. I was really on the fence about spending the money to re-soundproof as I wasn't sure it would be worth it, but went for it. I can say the result is great and is night and day compared to the old job. Kevin and Navin know what they are doing with deflecting sound and vibration. They are also astute problem solvers and dealt with several unexpected issues along the way. We also had them paint the apartment and they did a great job. We are very happy with the result and found the team to be efficient, punctual and communicative. Really refreshing after dealing with so many other flaky vendors and contractors. High recommend them! read more

Amazing work. Soundproofed a wall I share with a neighbor and blew insulation into two external facing wall. Work was fast, they kept me updated with progress photos and they cleaned up when they finished! Would absolutely use them again! read more

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I was a tiny bit worried about the negative reviews, which to be fair aren't about the quality of work but just communications, but I had an exceptional experience end to end with Kevin's team and would enthusiastically recommend them to anyone I know. I had a lot of qualms about whether it was worth the cost of the project or not - which, by the way, is very fair; fair is just not cheap - but decided to pull the trigger and any concerns I have are gone. The quality of the work and how the contracting team set up, prepped, operated, cleaned, etc was all super professional and friendly, and my condo is a lot more comfortable. My job was a typical new construction 1 bedroom 600 sq foot condo where the builders cheaped out and didn't insulate anything, so I had a heat sink. This meant we had to put insulation in both the ceiling and all my exterior walls, which made me anxious about how things would look after the job as well as how painful it would be. I'm used to only interacting with terrible contractors who do lazy jobs and can often be unpleasant to work with and had some PTSD from it, so seeing the team in action was just a stark contrast. I'm not sure what paying more gets you compared to what Kevin's team can deliver, to be honest. They were very thoughtful about protecting the floors and all my furniture, appliances, etc, while still giving me room to be there since i'm working from home; when they left they did a very thorough clean and nothing was damaged at all in the entire process which required moving a lot of furniture around. Lastly - the team was really friendly and when I was curious they explained what they were doing. Also, when they noticed some additional opportunities for insulation not originally in the project scope, they nonetheless did them while they were there, which was really appreciated. I also chose to have the team do patch and paint and it was flawless, and convenient since they were already there. Ultimately, from a pure cost perspective, it'll take a long time to 'recoup', but more importantly to me, the consistent comfort improvement for the 4 cold winter months of the year is well worth the cost, even if I sell this place in a few years. tl;dr - had qualms about whether it was worth it; qualms squashed. Would recommend! read more

In short: they were thoroughly professional, and the results were good. Strongly recommended. It wasn't cheap, but you get what you pay for. We went from the "hear everything" situation described in other reviews to hearing only loud stomping, and pretty much nothing else. Kevin was responsive and clear in the bidding and scheduling process, and Navin and his team did the work effectively and quickly. It's impressive radical surgery: they remove the ceiling entirely and then replace it as if nothing happened. An additional thing that was much appreciated is we left and found the rooms unchanged. Navin and his team removed or protected the furniture, including dismantling a bunkbed, and then put it back together. read more

Kevin and his team were efficient, provided quick responses and generally a pleasure to work with and have in our home. Results from his team's work generated ample savings on our heating bill compared to last year. Would not hesitate to recommend them and happy to support a local Brooklyn business. read more

I had this company re-insulate two rooms in my home. I was not at home when they did the work, and my home was very clean when I returned. That said, it is no warmer now than it was before. They do NOT guarantee their work. If you hire this company, make sure they explain in fine detail what they are doing. There is a ton of cold air coming through the window molding - and they do not respond to inquiries about whether they insulated near or around the window (customer service? NOT!). Additionally, be advised that when they do the work, they cut huge holes in the walls... totally understandable... but to fix their work cost me another $1000 (to neatly close up the holes) on top of what I paid them. Do yourself a favor and hire a regular contractor to do insulation, and not count on a shabby job like this. EDITED TO ADD: BIS is telling me that window molding was not part of the project, even though I specifically showed them the drafts coming through. This is NOT the windows, its the molding around it. How can they not have either addressed it or pointed out that they would ignore this part of the wall? Their rep, who is no longer with the company, looked bored thru the whole project (texting on his phone). They are taking zero responsibility. Also, Citiquiet windows were installed AFTER the installation to make sure there were no drafts coming through the windows, but the manager who is responding to me now is still blaming the windows. And they never offered to close the holes at any cost. read more

They soundproofed my studio. Yes, it was expensive but they provided me with the least expensive quote of every soundproofing firm I contacted. They did a great job and were responsive and politely and quickly accommodated lots of little weird requests. There were really no problems. I'm renovating a house right now and the contractors there are a total nightmare. And they cost just as much! If you can afford it I would recommend this service. The people below who have given lower ratings are objecting to the quote, not the service. Living in NYC is expensive. Hiring people to do stuff in NYC is expensive. That's life sadly. But I've spent a lot of time working with contractors and builders lately and Brooklyn Soundproofing did a very good job, I'd say, and the quality of their workmanship was impeccable. I would use them again for sure. read more

Kevin, his foreman Navin, and his crew are excellent and highly recommended. We bought a newly renovated townhouse that was not well insulated - it had cold spots and felt drafty. Kevin was responsive and thoughtful about what we needed to resolve the situation. They were a priced a little higher than other bids but we took the plunge based on Kevin's flexibility and other positive reviews. The team cut holes, blew fiberglass insulation into all our exterior walls and into the cellar ceiling, especially where insulation was missing or inadequate, and patched and painted all the holes. It was a big and messy job. We noticed an improvement in comfort immediately. Still waiting to see if our heating costs drop as well. They were professional and considerate and tidied up well after themselves. They even sent progress photos when we were out of town, which was greatly appreciated. We'd definitely use them again. read more

I just had my ceilings soundproofed as I live above a man, woman, small child, and dog. To say that it's been noisy living below them would be an understatement. Kevin and his team were clear what needed to be done and how long it would take. They set up the work in two phases enabling me to live in the apartment while they worked, zip locking the room I stayed in. They were very clean, efficient, and most important honest workers. In the end, I now live in peace and quiet. I highly recommend them! read more

I highly recommend Brooklyn Insulation and Soundproofing team. I needed to sound insulate my ceilings in three rooms of my apartment (ca. 450 sq. feet). I planned to do the job in October 2021 but because of unforeseeable construction work in my building I had to postpone my project a few times. Kevin (the owner) was very understanding and accommodating. My main problem in the apartment was heavy foot fall coming from upstairs neighbors. I had to insulate and decouple my ceilings in order to reduce the noise. Navim (foreman) and his crew were fantastic. Navim was in touch with me every day to inform me about the progress. He also sent me pictures of various stages of the work. They were fast and finished the job in two weeks. I expected a lot of dust from that kind of work, but the crew managed the dust very well. At the end of the project, they even mopped my floors and the floors outside of my apartment. They were respectable of my space and the common areas of my building. I had crown molding in each room, which they managed to take down and put back up exactly as it was before. They painted all the rooms they worked in and the apartment looked as new. Navim truly went above and beyond my expectations. Also, after the job was finished and our transaction was over, he called to make sure I'm satisfied with everything and offered to fix anything in case I wasn't satisfied. I felt in safe hands during the entire process. Even my super complemented their work. Thank you Navim and team! read more

Hands down the best experience ever on a project at our house. Devin and his crew came to our house to surgically remove 6 walls and install soundproofed decoupled walls. We had been doing construction forever, so I was worried about how they would do this work since our house was back in normal shape. Devin and his team were so meticulous about their work and making sure that the house was protected, that I could not thank them enough. As for the price, I received 3 quotes for this work and they were most affordable. Also, the other 3 quotes asked that we vacate the house for 2-3 weeks. Devin did all of the work in 4 days. Finally, Devin and his team discovered that our previous foam insulation contractor did a bad job so they fixed that as well without any problems. I am extremely impressed and highly satisfied. read more

*Consummate Professionals* I bought a new condo in May of this year and it was my dream place. After a few days I realized my neighbors had two young boys who like all children play and run around the apartment after each other. My job is stressful as it is, so when I come home I like my place to be my sanctuary. Not the case here. Decided to go upstairs and introduce myself to the neighbors and told them to please keep the running to a minimum. They were very nice and the running did stop for a while, but you still even heard just the entire family walking around. After doing some research online I decided to soundproof the ceiling from the footfall. Received a lot of quotes and the first few quotes I received were double the cost that BIS gave me. Finally, I made an appointment for Kevin to come and give me a quote. He was punctual, took pics and left. Said he'll send me an official written quote. Within 2 days I got the quote. The quote was the lowest out of all of the competitors. Decided to proceed with Kevin and his team. They said they would be here at 9:00AM and even showed up a bit earlier (great for me because I had to go to work). They told me exactly what was going to be done and gave a timeline of 3 weeks. I was not living in the apartment while the work was being done. I came to the apartment every day after work to see how the work was coming along. Day 1 was prep and let me tell you they take a full day for prep. Getting any work done on your place is nerve racking, so to come home from work and see that all of your personal belongings are wrapped up and secured, plus hardwood floor is covered is a big relief! Tearing down a ceiling, you would expect dust everywhere, this was not the case. They kept the dust to a minimum. I asked so many questions about next steps and Kevin made sure he kept me updated every step of the way. The guys finished a week ahead of schedule and when the place was ready I came home and everything was back how it was, well painted, and immaculately clean! The first night in my place, I could barely hear my neighbors. It takes the green glue up to 30 days for the full effect, but what a difference after the work was done. As the days pass I won't even hear the neighbors. If you are looking for a soundproofing company, please reach out to Kevin and his team. These guys are true consummate professionals. read more

After many quotes, we picked Kevin's Brooklyn Insulation & Soundproofing for our two bedrooms. We were extremely satisfied with their professional and accommodating work. Navin and team arrived on time, moved furniture, held down dust, cleaned up all ahead of schedule. This business was a pleasure to work with. If you have a family of cloggers living above your apartment, Brooklyn Insulation is a solid choice. read more

Having just moved into an old building, we were facing some noise issues with our upstairs neighbors and their active toddler. We contacted Brooklyn Insulation and Soundproofing to get quotes on soundproofing the ceiling in our bedrooms, as well as to insulate the exterior walls for cold/heat. We are very happy with the results! It was a pleasure to work with Kevin, Colin and their entire crew throughout the process! They're hard-working, flexible, and very communicative. Would very much recommend them! read more

These are the best contractors we've hired to date. I'm having a hard time writing something that's not just a word salad of enthusiasm here, especially given our previous experiences with contractors -- this was close to the ideal of what working with a contractor should be like, and if you've hired a contractor before, you understand how big a deal that is. We soundproofed the ceiling of our apartment this summer to reduce noise from our upstairs neighbor; we could hear his footfalls, music, and sometimes even conversation. We got an estimate from Kevin & Colin for a decoupled ceiling, along with some insulation work where it had been cold this past winter. We also told them we wanted to check on the plumbing and electrical while we had the ceiling open, and they were happy to coordinate with the guys we hired. They were professional and friendly, listened to what we had to say and responded to it, and made adjustments to the contract to include details that we thought were important. Once the work began, their crew showed up promptly at 9am each morning, were careful to cover our floors completely to prevent dust and damage, and even helped us move the last pieces of furniture out. They showed attention to detail and kept us in the loop as they uncovered surprises in our old building, accommodating changes as we went, and in the rare case that some part of their work was not as we expected, they were quick to make changes. Our apartment is now much quieter. We can occasionally hear our upstairs neighbor a bit, in a far off, muffled way -- not the "walking on a drum" sound we used to hear all the time. These guys are not the cheapest contractors you can hire, but they were less expensive than others who specialize in soundproofing, and they're well worth it. read more

Really fantastic work; the wall I share with the neighbors' den is now completely soundproof and looks exactly the same as it did before the work was done (except cleaner, I think they might have done a better job painting than the original painters). These guys are incredibly professional, keeping me updated throughout the day on their progress and even finishing an estimated three week job in only two weeks! They also were able to modify a piece of custom furniture to fit the new space and installed it back in place. I would definitely call on them again for another job! read more

Extremely Impressed: We bought a new condo in Brooklyn that was a double duplex. We had significant impact noise through no fault of the upstairs neighbor, rather, the construction of the ceiling between the units was not properly done to ensure soundproofing. The result was that we heard every footstep every time, and it was so significant as to prevent us from sleeping. We were very upset because the rest of the condo is nice, its just that we hear the neighbors constantly. This is when we started researching options. We looked at hiring a contractor to redo the ceiling but we wanted to make sure it was done right; we didn't want to make major changes unless we would be confident it would work. So we contacted Devin's team and he came out to look at the situation and give us an estimate. He is a cool guy, very nice, listened to our needs and was professional. He offered two options for us and suggested that the less expensive option would be adequate for our needs. I appreciated that he did not try to 'upsell' us on the job. He said that he could do the bedroom and hallway ceiling at the same time so we agreed. We were able to coordinate the work with our vacation, despite my making several mistakes in initially scheduling, they were able to accommodate my errors without issue. When the work was done they literally left no trace. We had no clue that any work had actually been done! The results were amazing. I was hoping for 50-75% reduction in the impact noise, that would have been enough. But our expectations are exceeded, I would put the figure at 90%+, we can only notice the footfall noise if we are actually trying to sit there in silence and hear it! Now we can sleep in peace without the constant stomping of the people upstairs. I'm sure a lot of people have the problem that we do. I would suggest doing the job once and doing it right. Were so happy we contacted Devin and his team and would recommend them to anyone who is having any type of impact noise issue. read more

This was a job decoupling the ceiling to reduce impact noise (footfalls, etc). I did research and got an estimate back in 2013 to soundproof my ceiling from neighbors whose kids were particularly noisy. I didn't go ahead thinking we'd get used to the sound. It only got worse and the neighbors were both unwilling and incapable of controlling the noise. So we decided to go ahead with it. So glad we did. The difference is remarkable. The science behind decoupling the ceiling from the joist is established. Still, I wondered if the difference would be worth the money. It was.Its like our neighbors moved a floor up. We can still hear them....but barely. About the contractor - These guys are consummate professionals. Devin, the owner, is involved throughout. He is very responsive and accommodating to requests. We changed the start time on him twice by 15 minutes and the team was cool with it. The rest of the team, led by Navin, are great human beings. They work fast and get along with each other. Devin tends to give a conservative estimate and finishes ahead of time. He gave us a 10 day schedule and completed everything in 8. Came back on day 9 for some residual clean up. We lived in the apartment during the process and though not convenient, it wasn't unpleasant either. Dust management is the biggest issue. They do a great job minimizing dust but it tends to remain here and there. I wish all contractors were as good as these guys and all work as satisfying as theirs read more

Update: in response to Kevin's reply below. Kevin's statements are false. Yes, I emailed BI&S with steps that my architect recommended, but those were the exact steps BI&S would've done (Colin's exact reply to my email was: "You basically described our entire process on Soundproofing."). Colin never reached to me several times and I didn't reply. I still have the email chains so I'm not sure why Kevin would lie knowing there's proof none of this happened. I've also had 3 direct messages from other users (Ro F., Paul M., Kenneth M.) who wrote me and told me they had the SAME EXACT experience with BI&S. So Kevin should just be honest and own up to where his company can improve instead of inaccurately defending their actions. read more

I needed soundproofing in my apartment because the tenants upstairs have very heavy footfalls. I contacted Brooklyn Insulation & Soundproofing and Kevin came and assessed the situation. I indicated what I wanted and he said it would not be a problem. Kevin estimated it would take three full weeks to get the job done. However, the job was completed within two weeks. The crew consisting of Navin, the two Anthonys and Roger, were outstanding!!! They were courteous and very professional throughout the project. When the ceiling soundproofing job was completed, the apartment looked like nothing had been done because they installed the soundproofing and crown molding to its original state. I would not hesitate to recommend Brooklyn Insulation & Soundproofing for your soundproofing needs. These guys are great!! read more

For reference, our decoupled ceiling soundproofing service starts @ $9000 (100 sq ft). Larger jobs are typically priced from $25-$40 SF. Our site visit fee is $250 and is required to receive a formal quote. We will credit this amount should you decide to proceed with the work. Yes- you read that right- that was the email I received after an extensive call. $250 to come over and SELL ME something? I don't think so. This is the email I sent in return: You're having a laugh- You think I'm going to pay you to consult and quote for me? I've had 5 people here in the last five years (all rated higher than your company online) and not one has ever made such an outrageous proposition. Tell your boss the cost to come and give me a quote is $500- I take cash and credit cards read more

I highly recommend going to BI&S for your soundproofing related work. I was very satisfied and impressed by their professionalism and responsiveness at every step of the process. I'll go through the overall process and the results. My situation: basically I wanted to treat the footfall noise we were hearing. Our upstairs neighbors have a couple of kids that often run around / play in their apartment and hearing the footsteps was driving me crazy. Generally speaking we could hear the movements of our neighbors a lot, which didn't really make me feel at home. I contacted BI&S (Kevin was my main contact) and after a quick visit they gave me a quote for a decoupled ceiling solution, which was in line with the rough estimate I had before the visit. It's expensive but it was at least 25% cheaper than a quote I received from another company specialized in soundproofing. So first, the process. I was very impressed with Kevin's professionalism and availability along the way. We stayed in touch the whole time and he was very responsive every time I reached out to him. They made sure that the final result was what I expected. By the way I also wanted to remove a wall and they were happy to do it at the same time. The repainting and finishing work was thorough. Considering how extensive and dusty this kind of work is, they really made a good job at prepping the place, covering and sealing everything. We still had dust after the work (closets, windows, blinds) but at this point I think it's inevitable and you will need to clean up everything regardless of how good the prepping was. Then the results. Be aware that sensitivity to noise is very relative, so your perception might be different from somebody else's. You have to know that you will very likely not eliminate all the noises that annoy you. In my case I would say that the footfall noise has been reduced by 50%-75%, with my perception going from "annoying - very annoying" to "audible but not annoying - a bit annoying". And the noise definitely sounds more distant and muffled. I am satisfied with the noise reduction but I must admit that I was expecting to get a bit more. I guess there's only so much you can do when soundproofing a ceiling. Also it might get better after a while as the green glue supposedly takes 30+ days to reach peak performance (I'm not sure if it's really supposed to help with the impact noise though). Overall, again I highly recommend BI&S. read more

Based on other reviews, perhaps the quality of this firm's work is solid, but my experience just trying to schedule an in-home price quote for $250 has been terrible. I've put in 4-5 calls in the last couple of months and no one has bothered to return my calls, even though last time, I spoke to someone who said that another person would reach out to me to put something on the calendar. If the customer service is this bad at the point of sale, I don't have high hopes for later in the process. read more

This was a job where they soundproofed a small studio space in our offices because we were getting sounds coming through our walls and vents from the neighboring offices. We had met with many other soundproofing agencies to inspect our situation, and Brooklyn Insulation & Soundproofing were our top pick. They showcased their knowledge while being flexible to our needs. They even offered multiple packages and solutions to solve for the room's issues based on our price range. Not only that, they offered the best price for the amount of work we needed. It was basically a no-brainer for us to move forward with them. Leading up to and during the project their team members were all personable, but also responsive, informative, and professional. They were willing to come in over the weekend to start the initial heavier demolition work as to not disturb our neighboring offices or fellow employees. They started early every day before our staff came in to minimize the sound throughout the day. They were very respectful of our space, being sure to clean up after themselves and kept us updated on their progress. Much to our surprise, they completed the entire job a day earlier than originally expected. As for the completed job, we are extremely satisfied. An actor we've worked with for over 4 years was the first to break-in the newly soundproofed studio space and he said there was "100% of a difference". Along with the soundproofing, they did a great job with the new ceiling, incorporating the existing vents and sprinklers seamlessly while improving the lighting fixture arrangement. We're very happy with their service, have no complaints, and would highly recommend to anyone. read more

To be frank, soundproofing projects are not cheap and require a budget for it. But it worths every dollar if you can't sleep because of the noise. I moved into a co-op, only discovered the ceiling is very thin and I can hear every step of the tenant in upstair. It wakes me up in the middle of night. After enforcing the carpet rule of the co-op, we still can't sleep. Communication with the tenant upstairs doesn't work at all, people just do whatever they want to. So I contacted BIS for soundproofing my ceilings. The online query didn't work, I called twice and made an appointment for onsite quote. There was an onsite fee of $250, which will be credit back if the project proceed. The minimum price is $12000, for larger area the price is around $45-60 /SF. When the project goes on, Kevin, the owner, is quick and responsive with all the paper work. He is also accommodating when I propose to divide the project into two parts: my bedroom and the rest. I get several days to sleep in the bedroom to decide if I want to continue the second part. The job they done is pretty good, isolate the work area so we can still live in the apartment. Whenever I have concern or some queries, they tried their best to solve the problem. In the end I did both parts of the project. The soundproofed ceiling greatly reduces the noise, most of the time you don't hear anything. When upstairs drop something on the floor I can still hear it, but much less than before. To be realistic, it won't remove all the noises. It will be like living in a concrete building, you can hear something when upstairs go crazy, but won't bother you in normal case. After the project, I found some minor scratch in the wall of my hallway, Navin, the foreman, came in the next day and repainted the wall. Really great crews. read more

These guys are phenomenal - I can't believe there are not a ton of rave reviews here for this company, and to be honest I almost didn't hire them for lack of existing feedback, so I'm happy to be able to help get the ball rolling for them. Here's my scenario: the hardwood floors of the apartment above were transmitting the footsteps of my neighbors directly downward in an alarming way, such that you could literally tell at any moment what the neighbors were doing, where they were in the apartment, etc. Given that there was coming and going at all hours, it was driving us below crazy as you could never just fall asleep at night for fear of being woken up at any moment by loud and impactful thumping from above. Although they were sympathetic, the neighbors would not put down carpeting for a variety of reasons (allergies, animals, cost, etc). Our only recourse was to try to soundproof our ceiling. That's the point at which we hired Brooklyn Insulation and Soundproofing. I'll split this review into two parts, the process and the results. As you can probably imagine from my intro, we were really impressed with this company - here's why: to start with, the owner, Devin, made two site visits to see the situation and discuss options, once to generate a quote (or rather a couple of quotes, for different approaches to the problem), and once after we had decided on a strategy but still had a bunch of new questions that had come up. Soundproofing is a tricky science, and Devin made every effort to explain how things worked, at an understandable technical level. I had done a fair amount of research on my own and I really felt like he knew his stuff. Since the way we were going to address the problem was to remove the existing ceiling and put up a new one suspended independently from little rubber 'clips' - a method known as decoupling - we wanted to make sure our apartment would be properly protected during all the upheaval, and Devin not only understood our concerns but did a GREAT job of protecting everything. Anything that we asked to have special attention, got even more layers of cover! The work took about a week, with the first day being just about protecting and taping up every exposed part of the space. They put thick paper and masonite on all the floors and counters, and taped up doors and other openings with plastic film. Our apartment looked like an armored personnel carrier. Then the ceiling came down and the heavy work started. Throughout the process, both Devin and his foreman, Robert, were always available to answer questions and discuss their actions. They even encouraged us to check up on them and look over their shoulders as much as we wanted (something most craftspeople loathe!). They also proposed things we hadn't thought about, like taking advantage of the ceiling being gone to run extra speaker and power cables. The foreman even installed an extra outlet and sconce for us in a far corner of the apartment that had previously been difficult to light. Things stayed on schedule, despite some complications during the work that required a last-minute change in how the new ceiling was to be hung. The repainting and finishing work was also completely professional and thorough. They made special trips to the paint store to match our original wall colors and their plaster guy did an amazing job of creating a smooth finish over a very large space, despite doing most of his work from atop a high scaffold. No problems here. Their load-out was swift and efficient as well (even with 6 flights of stairs to deal with!). The foreman had been sending things out as they finished with them all throughout the week, and they got everything carried out on the last day in record time. Unfortunately, there was a lot of plaster dust coating everything they removed, and while they mopped down the space afterward, there was still quite a bit of plaster dust around and we ended up spending a half day cleaning everything ourselves until the apartment was back to what we considered 'normal'. It would be great if they had assigned someone to a more thorough cleaning detail at the end of the process so this could have been avoided. OK, so was it worth it? definitely, but that answer may be different for everyone as this kind of major renovation is expensive and the results may not be what you hope for. First off, be aware that you will probably not eliminate all the sounds that are annoying you; but for us they were certainly much reduced, and what matters most, they are no longer loud enough to wake us up at night. Suspending the ceiling eliminated the 'spatialization' of sound that was such a big part of the problem for me personally - the fact that I could hear the neighbors clearly walk around from place to place. Verdict: if you want to go ahead with soundproofing, you simply can't do better than with these guys. read more

New construction, old construction? Windy walls, noisy neighbors? Brooklyn Insulation & Soundproofing are the people you should call. My wife and I are so happy that we chose them for our insulation and soundproofing needs. Kevin, Colin, Navin, are the triumvirate that you want on your side to resolve any soundproofing or insulation problems you are currently living with. This powerhouse team is not only willing to tackle the project with dedication and fantastic customer service, but their work is well planned and implemented and each phase of construction is managed professionally. There was focus placed on keeping our living area clean from demo to clean up. There was clear communication about the progress of the work, any anticipated issues and resolution of those issues. There was professionalism exhibited by every member of their team. Did I mention the fantastic customer service? I did. And I meant to mention it, twice. Fantastic customer service. read more

I hired them to do sound-proofing in my bedroom and it turns out beautifully. Not only sound-proofing is effective, the painting on the new wall is terrific. Strongly recommended! read more

Brooklyn Insulation & Soundproofing does excellent work from both a day-to-day and end product perspective. The soundproofing in my apartment is drastically improved since they completed their work. The team doing the work, led by Navin, was extremely professional and left my apartment in better condition than when they started. They completed the project a day early and were responsive to any questions/requests I had along the way. I cannot say enough good things about this company. Kevin White, the owner, is very engaged in the projects, is responsive, and is fair and honest. Five stars all the way. read more

Exceptional work, great customer service and very competitive prices - not your typical contractor/home repair experience! I was looking for an insulation company that worked exclusively with green materials (cellulose), and could also handle a soundproofing job. Brooklyn Insulation totally fit the bill. My apartment was super noisy and drafty even with every double paned window closed. A few companies came over for quotes, and I got the usual Joe the Contractor vibe - talking to me like I didn't know what I needed, or trying to oversell me, big time. Brooklyn Insulation gave me some great price saving suggestions, started and finished on time, and left my apt very clean. Green is the way to go, but even if saving the environment and your health is not a major concern, these guys are Highly Recommended! read more

My wife and I hired Brooklyn Insulation & Soundproofing to help solve a horrible problem with noise coming into our apartment through a shared wall with our neighbors. BI&S worked with us to not only solve the noise issues, but also worked within our schedule. They promised to be in and out in a week - and they actually delivered! Michael & his team showed up as promised on Monday morning and were out by Friday afternoon. BI&S left the apartment admirably clean, too... it's hard to tell that they were even here. We're really happy thus far - the finished wall looks great and it's already very noticeably quieter in the apartment. It's such a big improvement for our quality of life - and if you didn't know what the room looked like beforehand, you'd never know anything had been done. This was a wonderful departure from our previous experiences with contractors. I had reservations initially about whether it was worth it to embark on this soundproofing project - but now, I am simply glad we did it. read more