Service technician Mathew Weathers just performed our bi-annual HVAC check up. Mathew was polite,…read morecourteous and knowledgable of the system. We are very pleased with the service from Fox Family Heating and Air.

Matthew was amazing. He helped me find a leak in my ducts and saved us money by switching our…read morebilling from annual to monthly for the labor warranty. Very polite, prompt and thorough. Also We've had Fox Family Heating and Air for four years of service. The installed a new heat pump for us. Every interaction has been very professional and smooth. Great costumer service they go above and beyond.

Our AC is on its last legs an I was dreading the summer so we finally decided to get our AC…read moreserviced. I think it was a Friday night and I sent a quote request on Yelp and Roi reached out right away, offered a quote to take a look at it. Scheduled a visit to the following Monday. They sent Thomas out to take a look, he was very up front about the condition of the unit and advised that there was alot of issues, which we totally get. He was very thorough and took a lot of reference photos and explained what he was doing. We agreed to look at getting a new system and set up a meeting with Kyle for later the afternoon. Kyle was also amazing and went over the pricing and options, you never want to pay for a new AC unit but it's a necessity here so and they made sure we had a great deal. Installation will be later this week! I look forward to a frosty summer!

Fast service. Lots of upsell pressure. Work was completed per my instruction, but the quality was…read morenot up to par. Discussed with management and they came back to finish the job. Two years later, system still works great. Three stars due to the upsell pressure and poor first-pass quality. Grateful they came back and made it right. For what it's worth, the upsell comes with the territory. And, not every company will proceed with the necessary work without it. Atticman did.

This man gave me such a great experience. I had not…read morerealized how much I didn't know about my own hvac system. If you have problems with your H.V.AC. I HIGHLY recommend this company! Randy is the name of the man who helped me with my issues. Didn't break my bank. Hope you all have some good luck with this. He left me with a card to share!

I have dealt with local contractors on two property remodels for some time. I have never had an…read moreissue until now. I was quoted 1,200.00 for a mini split install which I agreed to. Upon completion I was texted by the owner for an increase of 300.00 It was more of a demand unprofessional text. I was thrown off by the aggressive text but in the spirit of being non combative agreed to pay the 1,500.00 Not even a half hour later I was given an invoice for almost 1,700.00. When I questioned it I was told I was a crybaby and that if I didn't pay it they would come strip everything off my property. I explained I would send him a check as we agreed and he has been texting me threatening messages all night. I'm not sure if he is drunk or high? I would consider looking elsewhere if I was you.

Absolutely great honest immediate service…read more Im clueless about anything beyond jump starting or push starting old jeeps (use 2nd gear in a jeep). Trey from Grizzley replaced a thermostat and tested and serviced a roof mounted heater, solving the non working issue. My previous handyman,-now​ in a wheelchair-approved the work quality and the pricing. It's difficult in these "charge as much as you can then add 20% more to cover the tariffs still being imposed" mindsets to find honest pricing much less honest and careful workmen. I highly recommend.

I did not have a good experience using this company for a check up on my air conditioning unit …read more I opted for the $150 maintenance check up but the technician did not even check the unit in the attic where the drain pan is located. My air conditioner was found to be very low on coolant and I was told I had a leak . The technician did not have the dye kit to check the leak and I was told they would have to come back to do that .I called the office to see if they could come out the next day to add the dye and I was told it would not be added charges .The technician said he could put coolant in and I was not told ahead that it was very expensive $350 for the first pound .So when he gave me the bill to sign for $300 I thought it was for that day service and coolant .( that would be to add the dye the next day )Then he gave me a bill for almost $850 which almost $700 was the coolant . I was completely shocked.I canceled going forward with them . I had another local company come out turns out there's no way you would put dye in to identify leak .He went right to the attic and saw that the drain pan is leaking and all of that will have to be replaced. When this new technician put the gages on he saw that there is something in the lines it's not condensing now after this company added the coolant . I called this company owner and ask for a call back to let him know what I have now discovered and he did not return my call . I am now moving forward with getting a new system with another local company. I would like a apology from this company for unprofessional service and not being transparent.

We've worked with them a couple of times and each time the service was very prompt, professional…read moreand most importantly, got thing sorted out. Most recent was this week (Jan 26) with issue sorted by lunch time! Mike was awesome to work with with customer service overall excellent!

Mike, Justin & Dawn did a great job. Very reasonable, we highly recommend them for any hvac needs…read moreyou have.

Alpine Air installed a minisplit system in our new home, including an outside condenser and two…read morehead units. They did such a poor job that we ended up having to have it redone by a different company a year later. The condensate line PVC installed in the walls was muddy. It looked like it had been lying around in their yard. My husband replaced it with new PVC. Jason drilled random holes in our studs, then realized they were in the wrong place and redrilled. So now our studs that are supposed to support the house look like swiss cheese. He used the wrong size connection to the condenser line. He used electrical fittings to connect the split unit to the condensate line, not fittings that are meant for water. This is a huge leak risk inside a wall. He used a 3/4" roofing nail to attach the condenser to the concrete pad. We're in a very windy area and the whole thing could have easily blown over. There were greasy fingerprints all over the wall and several fins were crushed during the install. We had it cleaned by another local company and they tried their best to straighten out the fins but there was only so much they could do. The unit was also mounted too close to the side wall than installation instructions say, so that it was difficult to work on when we had a third company out to fix all the problems from Alpine's install. Everyone says go to Alpine. Maybe they had a different experience or maybe they're just not as picky about the details of the install. But Alpine is the one contractor in the area that I would never call again if my life depended on it.

We loved that this guy showed up on time, answered many questions and seemed great. We were going…read moreto go with this company just based on their interactions with us during our Appt! BUT...... 4 days later we called to ask about our quote. The lady who answered said "Oh, he never gets the quote to you for about two weeks!" HAH ?!?! TWO weeks ?! We asked if there was any way he could prepare it quicker, she said I will ask him. Two weeks go by and no quote. We call again on July 2 ( Thursday). The lady answers and says no quote ready yet. We say we need it by Friday and her response " Tomorrow is July 3- Friday, we are closed !" Suffice it to say it is now August and we have NEVER even gotten out quote. FORGET THESE Thanks for your response. In all fairness to us we should have been told that your quote was going to take over two weeks to receive. If someone knows that upfront then in most cases it's fine- you have managed your customers' expectations. We have moved on.

Danial Hockaday did a great job installing mini splits, service was exceptional. Danial was…read moreknowledgeable, professional and very polite.

Our Air conditioner stop working during heat wave. Called Daniel (Don) and he came out the next…read moreday. diagnosed the problem and went to buy the capacitator part - all for the reasonable cost of a service call. repair works perfectly. he is a charming and very courteous young man. We will definitely use him in the future. Highly recommend him.