The day after Christmas there was an attempted burglary at my home that resulted in a broken…read morewindow. I called out a window replacement company that is owned by someone I know but they only do full window replacements and they do not normally do glass installation. Overnight it occurred to me that rather than do an entire window replacement I could simply have the pane replaced that was broken so I called Lone Star Glass & Aluminum after finding them in a Google search. The woman who answered the phone had a very flat affect and did not seem very friendly, in fact I she came across as annoyed. She told me they couldn't get anyone out until the next Tuesday, as Monday New Years Day, then asked me what size the glass was that needed replacing. I gave her the dimensions and she paused then let me know it would be $180 for that piece of glass to be installed. I told her that it had to be replaced as soon as possible, and if the following Tuesday was the soonest they could come then I guess that would have to work. Later that same afternoon, the earlier mentioned full window replacement guy came by to give me a quote to fully replace the entire window grouping, and he also said he could likely send someone by earlier to replace the glass if I went and bought the pane, the plastic trim, and had everything ready for their person. Since the temperatures were going to be below freezing for the following few days I said yes please come and install it, and went to buy the glass, which cost me about $60. As rotten luck would have it, they weren't able to come fix it after I bought the glass, so I just held on to it until Tuesday when Lone Star had said they could come out. On Tuesday morning (the first day they were open since I bought the glass) I phoned Lone Star and spoke to the same woman with whom I had originally scheduled my appointment. I told her I had a friend who had offered to install the glass if I purchased it but that it didn't pan out and asked if they would have any issue with installing the glass that I had purchased. She said that she thought that would be fine and took down my phone number. When the workman from Lone Star came to install the glass he was very pleasant, and he got right to work. In less than 20 minutes he had the broken glass out, the new glass in, and the work looked good. He told me he'd come back in a couple of days to scrape off the residual putty after it dried. No problem up to here, but then he gives me the bill...$180. To say I was surprised there was no discount for me supplying the glass and plastic bead would be the understatement of the century. I was not expecting a lot, but figured that $50 off wouldn't be unreasonable since Lone Star saved time on labor (they didn't have to measure and cut the glass on-site), and they had zero material costs except for some glass putty. I asked him about it and he told me that the glass only cost about $10 when they install it - I'm thinking "So give me $10 bucks off" but I didn't say anything to him; I decided instead to call the office after he leaves. When I called, I again get the same woman I spoke to the previous two times I called in. I told her that I was unhappy that there was no discount for providing materials and she offers several items: 1.) She says she thought they were doing me a favor by using my materials, says most companies won't do that. 2.) Says that the amount of glass they used was worth about $5. (I have no way of knowing who's telling the truth about that but I've now been told $10, then $5 for the cost of the glass installed). 3.) Says they can't send a workman and a truck out for less than their minimum charge 4.) Abruptly asks me how I want to pay for the service, which I thought was exceptionally rude of her when I'm presenting a complaint. I told her I had already given the workman a check. For kicks, let's say that the monthly expense to operate the work truck the man was driving is $700, and let's assume he makes $30/hr including benefits. Let's further assume he does 8 glass installations per day which are only at the minimum charge of $180. Assuming 20 work days per month, the truck costs $35/day to operate which means that if he had spent a full hour at my house the cost would have been $65 in hard costs to the business to have him here. He was here for about 30 minutes but let's disregard that use round numbers: 180-65=$115 profit. So service call profit is around $105 per call after labor, or $16,000/mo. They aren't exactly losing money as the woman would have you believe in her third point above. I am appreciative that they installed my glass because it would have been a waste for them to not have used it, but I think it's unfair to expect me to pay the same amount when I actually saved them money by getting their guy to his next job faster. Bottom line: Great installer and workmanship, terrible customer service.

I needed glass and a window replaced- they sent someone out on a Saturday for a quote. Not only did…read morehe quote me, but he was able to replace the window immediately. Everyone I spoke with was polite and eager to help. I highly recommend this company and will definitely use them in the future!

Don and Team are professional, proactive with their communications and skilled at their profession…read more They clean up the job site when done and are generally, a pleasure to work with. We've had them do three separate jobs at our house and had the same, positive experience each time. I wouldn't hesitate to use them again or recommend to my friends and family. Philip K.

Bought a flip house 2 years ago. The frameless shower door was not installed correctly and starting…read moreto come out of the wall. I called Don and he stopped by to check it out. He could have told me to replace the entire door and do it right - but instead, he applied silicone (a step that was previously skipped) and suggested we watch and wait. If this doesn't do the trick, to call him, and we'll look at a replacement. Since he only had to apply silicone, there was no charge. I WILL DEFINITELY call Don if I need a future glass repair. Friendly, prompt, professional, and not out to do you wrong. Highly recommend! Thank you, Don!

Javier was great. WE had a phone call to clarify details and although he wasn't at the shop when I…read morestopped in he followed up with me and I had my shelves delivered to my door in 2 days. Perfect match to the one I had. Javier also saw a few other window panes that needed work at my house and started quoting. We have a check in scheduled next month.

I needed to have a shower door removed in order to install new hvac and then re-install the doors…read moreafterward. I arranged with this company to do the work and we decided on the cost and the time they would arrive. I called them mid-day (a few hours before they were supposed to arrive) and they said they were coming and to send photos of the shower door. I sent the photos and followed back up before they were arriving to make sure everything is ok. They stopped all contact after that last call and I never heard from them. I called a few more times to see if something happened and they were still coming but no response. I had to pay double to get someone out on overtime pay to do the job as we could not push back the hvac install. This company really screwed me over and I would not recommend them to anyone.

After careful research, I had three quotes for my frameless shower installation, and Armstrongs…read moreGlass and Mirror had the most reasonable price and best customer service. After measure and deposit paid, they reached out to me within seven business days to let me know that my glass was ready to be installed. Installation was two days later, and I can't be any happier. Mike and his team were wonderful to work with I even had them make a custom tabletop for me! I also ended up purchasing a beautiful mirror that they hung up in my formal living room.

Had a table top piece of tempered glass delivered. The measurements and quality were perfect and…read morethe delivery team was fantastic.

I had a crack in one of my windows from a hail stone and finally decided to get it replaced. Steve…read morefrom DFW Window Specialists replied so fast to my request for information AND he was able to replace just the glass at the top of my window instead of making me buy and replace the entire window. So not only did he save me a bunch of money but he also got me on the schedule fast! The team that came out to replace it arrived early to measure the pane of glass and came back later the same day to replace it. The glass looks beautiful and fits perfectly. The seal around the glass is guaranteed for 10 years, which is comforting. Honestly, the only reason I couldn't give 5 stars is the window repair guys left some broken glass pieces behind on the interior and exterior of the repaired window which had me concerned for my daughter and my dogs. However, when I told Steve about this he was extremely apologetic and said that never should have happened and he would speak to his team. I appreciated his quick response and taking ownership of the issue, and would absolutely recommend him!

Prompt service and quality work! Very reasonable pricing too. Would recommend to anyone in the area.read more

I needed a window repaired in my house. They got the job done quickly and professionally. They are…read morevery affordable . I would definitely use them again if the need should arise.

Highly recommend Angel and 3 Queens! He replaced 4 windows and 1 patio door on my condo. I'm…read morealready noticing the new ones are much quieter, look much better, and I'm sure will be more efficient next winter too. The manufacturer (Burris) made 1 window not according to the order specs, so I would ding them a star for that, but that's not Angel's fault and he communicated clearly with me about the solution, and came out to fix it quickly with no extra charges. Very affordable because he doesn't have separate sales staff (no 2-hour sales song and dance here) and lots of overhead like the big name window companies do.

We were very impressed with the excellent service from Good Guys. Scheduling was fast and…read moreconvenient, Brad kept in touch with us, and they did an excellent job! We highly recommend this company!

Brad and his son Tristan make a good team. In addition to window panes needing replacement, some of…read moreour other windows did not have adequate caulk or seals around them from the original build. Brad is helping us by fixing these too. He also finished out three interior areas not completed in the original build (20 years ago). They didn't try to upsell us for things we didn't need. He showed us maintenance tricks to use, saving us money. We feel like he treated our home like he would his own, all at a great price. Very respectful.

Jeramie was a straight-shooter! I thought that there was no way his pricing was correct. When the…read morewindows were installed, they were absolutely perfect! The installer answered every question that I had. I have referred them to multiple friends, neighbors and family and they have enjoyed his services too. I have the best windows and mirrors in the neighborhood!