I have to say, this store is absolutely gorgeous. They layout is clean, nothing is crowded or…read morejammed in anywhere, and the displays are always lovely. It's just a pleasant shop to be in, especially with the cool furnishings and wonderful natural lighting. They carry a great selection of jeans - in fact, that's what draws me to this shop. J brand, AG, Citizens, 7... You name it, they've got it. Sure, they're pricey, but they're totally worth it in my opinion. Everything in this store comes with a pretty large price tag, so be prepared. I mean, it's what you have to expect from a store that sells higher-end labels like DVF and Marc Jacobs. If you're after quality-made stylish clothes and shoes, than you'll love it here. Now, the staff is a little snooty and will only acknowledge your presence if you begin to carry an item around with you. It can get a little cramped in the fitting room area, and the lighting back there isn't nearly as flattering. Also, the parking lot for the plaza can be a nightmare - people in this area are cut-throat.

Never have enough cashiers. I have walked out a few times. The people who work there are wonderful…read moreand helpful.

Two cashiers? Really? I guess this store has no interest in customer service nor to make money by…read moremoving merchandise. People have been leaving without buying anything because the line is longer than most department stores. Sad! By the way, they have no free shopping bags and offer for you to buy a shopping bag for .99 cents.

As many others have already said, the owner is invasive and disturbing. You may not understand some…read moreof the extreme reviews until you experience this place firsthand. Unfortunately, my friends and I stopped in blindly. The owner followed my friends and me at a very close distance, with an egregiously strong cigarette odor. I tried on a long necklace I was interested in purchasing, and I wrapped the length of it around my neck. She said "leave it long" like an order, I explained I wouldn't style it that way, and she was handling it while it was on my body. Her behavior made me feel violated. She said my style is "arbitrary." After that, she took any other item I picked up and put them behind the counter as if I was not allowed to buy the merchandise. To another employee she said, "I don't know why these girls are even in here" and said to me, "Why are you trying everything on? Everything is beautiful. Everything is beautiful." I just had tried on two necklaces. No signage, mirrors everywhere, it was unclear why trying items on annoyed her. I am in disbelief that reviews describing similar experiences date as far back as 11 years and this place is still in business. It was just so unpleasant. It was bizarre. No one should spend money in a place where they are treated this way. Avoid this place if you expect basic respect as a customer.

Great selection owner and daughter took time to pick all different outfits for each occasion I…read moreneeded something for and had great ideas Was satisfied with my experience Will be returning!

Willis Avenue store great help. Professional and friendly. Been coming here for years very…read moreconsistent

I went here yesterday and it was not great. The workers were super pushy and wanted me to try on…read moreeverything. I don't like when the workers ask if I like this or that, i like minding my own business. There selection is as not good, it was a lot of "Rock On" crop tops. When i saw this cute nike shirt i tried it on and liked it and then they came on the other side of the curtain and asked me to try on several things like 10 times and nothing they gave me to try on i didn't like but i felt bad. I didn't get the shirt because it was $58 i think for one shirt so i left and i felt bad though.

I'm making the best effort to write reviews going forward, as I myself often rely on Yelp reviews…read morewhen visiting an establishment. With that said, I wish I can give this store 1/2 of a star on customer service experience alone. But please note, this is the customer service experience from someone who is black, and in my experience today, my race mattered. It's not from an angle of paranoia, but from straight facts of what occurred. My husband and I visited this location TJMaxx store, as we have in the past, and enjoy the selection here. While shopping, my husband found what was a good deal: a 24" checkered Ben Sherman suitcase on clearance for $56. I informed him to check the wheels and open the bag to make sure they're no issues. While opening the bag, the price ticket was attached to the zipper and fell off. Jokingly, I said to my husband, "hope they don't give you any issues when you go to pay." Boy was my foreshadowing correct! Since we were still shopping, he brought he suitcase to the front and asked that they hold it until we were ready to pay. He gave the associate the price tag & informed her that it fell off while trying to open the bag. She said okay. When back to pay, we informed the associate that the suitcase standing behind the cashier was ours. Immediately, the store manager Pam (wish I got her last name) interjected and told the associate "that can't be the right ticket because it's Ben Sherman and that's a more expensive brand." My husband and I told her that was the correct ticket and it fell off when trying to open the suitcase. Unfortunately, Pam looked at us and decided she did not want to hear it. She insisted to us that the bag should be more expensive and our ticket was incorrect. My husband told her we found the bag in the clearance section and it was the last one or else we would have brought another one, but she wanted to go "look" for herself. I asked my husband to go with Pam since I had my kids with us, and also because I decided to keep my blood pressure low for the Lent season. While browsing the clearance luggage section, Pam showed my husband an Anne Klein suitcase with a higher price tag and told him, "Ben Sherman is more expensive than Anne Klein and this bag is $69, so there's no way your bag is $56." My husband started getting angry and told her, "Miss I didn't just pick up a random ticket, it fell off when I tried to open the bag." As a customer, this had already gone too far. But Pam insisted that my husband's tag story was not making sense. Disclaimer: my husband is way more patient than me because I would have left Pam and her bags in the back and left the store, but he really liked this checkered Ben Sherman suitcase and knew he had the correct ticket. Right as they were about to leave the section, Pam saw a red Ben Sherman suitcase on clearance. Aha! She was ready to prove us wrong! The price on the red BS suitcase: $56-same price as the checkered one we had, proving that my husband was never lying all along. Really Pam! Instead of apologizing, Pam said okay and just started walking to the associate's only room. My husband being angry and embarrassed, asked for her name and told her that he wanted an apology. She only replied that her name was Pam, a manager, no apologies-no remorse for putting a customer (a TJX cardholder at that) through the Spanish Inquisition. Instead she sent out a male associate to tell the associates in the front that our price was correct. He did offer a further discount on the bag, but that was not the point. Pam never came out to apologize for her accusations, her denial of our truth, and dare I say it her treatment of customers who look like me, black. Yes I said it because it is true. I am thrilled that in 2017, we are no longer afraid to call out things just for what it is. Like many other people of color, my husband and I are not not race baiters, we are paying customers just like everyone else. However, our shopping experiences are different as a result of internalized racism and implicit biases from people like Pam. TJ MAXX is a great store, but I have experienced similar issues at other locations in the past and need to start calling them out. Perhaps they can work on their diversity trainings a little more because whatever is being taught, or lack thereof, needs to be worked on. As a customer, we should have never had to spend 15 minutes trying to "prove" to Pam that we were not lying about the ticket falling off. She and the store may say otherwise, but there were other customers behind us, yes white people, who saw what occurred, and felt bad for us. So I'd like to call out Pam, TJ MAXX Manager, for her awful behavior and let her know that people like her are why we still have racial issues in 2017. Shame on you Pam! P.S.- I plan to call corporate on Monday morning!

The Hispanic manager at around 2PM on April 16. 2016 was extremely rude to me. All I wanted to do…read morewas to return some items WITH THE RECEIPTS but she treated me like shit. She treated me as if I was a thief. The items that were blatantly on the receipt purchased from TJMaxx with all the original tags attached and in good shape were denied because SHE had never seen them in the store before. I told her that the items were purchased from the TJMaxx store but she did not even look at me to talk and simply ignored me afterwards. I told her to check the security footage to verify the legitimacy , but she continued to say that she's always right and never wrong without doing anything else. She kept a pissy face on for the entire duration of the conversation. She was also extremely rude to the cashier that was doing my returns. The cashier was doing an excellent job and this manager came to literally harass this employee... and I could see the frustration on the face of this employee. It was an extremely uncomfortable situation for both the employee and me. I do not understand how this manager managed to get this position. She's most definitely not qualified to be a manager, let alone a leader of any kind. You can also tell the quality of the employee by the quality of the leadership in the store. Hopefully the TJMaxx corp sees this and take action.

Pros: The selection here is huge, the store is very well organized and is neat and clean…read more Cons: Like every thrift store, it's all hit and miss depending on what you're looking for. While some things were reasonably priced, other items were laughably priced. For example, an average quality small living room arm chair with slightly faded and slightly dirty fabric was $167.00. You can buy a similar arm chair in Bob's brand new and fresh smelling for $199.00 All in all, if you're in the area it's worth visiting since donations come in every week and you never know what you might find.

This was a complete waste of time. The dining room set we want to donate is in good shape, but your…read moredrivers wouldn't even take the China Cabinet that is in perfect shape because of a couple of minor stains on 2 of the chairs. This is high quality, solid wood furniture that some poor family somewhere could have used.

I was very happy to find Bryn after searching for stylists online for my wife's birthday. My wife…read morewould open her closet and feel like she had nothing to wear. She also wanted to feel more confident with her professional outfits and level up her wardrobe for date nights. Bryn works on a flat per-hour rate rather than requiring you to purchase a package. She came to our apartment for a closet edit, did a personal shopping trip at Club Monaco with my wife, and then came back to our apartment to help my wife create outfits and put together a lookbook for her. We were so impressed with Bryn's work that I decided to work with Bryn too. I gave Bryn an inspiration album of the style I was aspiring to embody and showed her my favorite clothing when she was here to help my wife. Bryn took me to Nordstrom and picked out a number of shirts, pants, shorts, blazers, and shoes for me to try on. She has an eye for unique pieces that have elicited compliments for my clients. I had some sizing issues with a couple of the clothes, so we ordered some for delivery, got a few pieces altered, and re-grouped over email (complimentary) to think about alternatives. My wife and I were both impressed with Bryn's sense of style, professionalism, and attitude. We highly recommend that you work with her.

Bryn has been my secret weapon for almost 10 years! I never thought I needed a stylist--I know what…read moreI like and what suits my body--I'm a pretty good shopper. But when I felt like I had nothing to wear in my stuffed closet, I reached out for help. I got so much more than I signed up for! Bryn came over and we edited a lot--some clothes to sell, some to donate--and some to tailor in new and fresh ways. (She is also an actual fashion designer so can really weigh in with tailoring.) Then Bryn created totally new looks with pieces I already owned, adding jewelry and shoes--it was so exciting, I just kept marveling and saying "I would have never thought of that!" Bryn took my wardrobe to a whole new level, while staying true to my individual style. She really, really gets fashion and fit and just has an amazing way of amping you up. The best part is she flat-lays all the looks and creates a digital or printed lookbook. I keep mine in photo albums on my phone that I refer to. In addition to seasonal closet edits and styling at home, I have also shopped with Bryn in department stores--where they all know and love her. When you arrive, Bryn has a beautiful dressing room set up full of clothes she has picked for you. Amazing and fun and the best shortcut to finding great pieces that work for you. Whether you're like me and know what you like and want and just want to take it up a notch and have an expert in your corner to really look polished--or if you're like my many friends who now hire Bryn---some with challenging body types, or in need of work wardrobes or an outfit for a special event or vacation--Bryn is your answer. Plus, she is easygoing and funny and you will just love her!