A&L RV Sales - Johnson City, TN…read more FYI, Service Department at Johnson City, TN Our first exposure with A & L was with the body shop after damage was received during the flood in September 2024. The body shop did communicate to us and complete the body work needed, no issue there. A&L had our RV from 11/24 - 2/25, (current date is 6/11/25) while we were waiting for the body work to be completed, we asked about local warranty service providers. The Service Department said that they could do that work, being an authorized Jayco Service Provider. Here is the list of items we needed fixed under warranty: 1.) JBL Sound System not working. 2.) Outdoor storage door lock and tumblers needed to be replaced. 3.) Window Blind needed repair. 4.) Valances on garage windows kept detaching from the wall, not installed correctly. 5.) Patio fencing unlevel and gate not securely closing. 6.) Leak in 1/2-bathroom sink. 7.) Issue with front slide bowing. 8.) Potential leak within the outer storage. There was multiple back and forth text messages, phone calls, and finally a video call to assist explain one of the issues (#6). We aren't even sure if it was fixed appropriately. It became apparent to us that the Service Department does not prefer to answer the phone or call you back; their mode of operation is email or text. Then the day of pick-up, imagine our surprised to see our RV along the wall by the Sales Department, we had no way of doing a final inspection as the slide could not be extended. We immediately noticed that the locks for the outside storage doors (#2) had not been replaced. It took three technicians to find the tumblers that were missing and how to install them, 1 1/2 hours later, we were able to leave and have the RV transported back to its location. Again, ABSOLUTELY NO CHECKLIST REPORT PROVIDED OR INSPECTION ALLOWED PRIOR TO TRANSPORT! Once at our location we were finally able to open the RV and extend the slides. Here is the fun part! Apart from one item (#3), nothing was repaired! Continuing our experience: Visit #1 - Brought out new (out of box) JBL Sound System - still not working. Visit #2 - Brought out second JBL Sound System - still not working. But the technician was able to repair the outer storage leak. Visit #3 - New Service Technician Manager came out and determined that the initial "technician" wired the system incorrectly - still not working. Visit #4 - Technician never showed up; after having to leave a message with the service department, we received an email explaining that the technician was not told about this service ticket and forgot his toolbox keys, when can we reschedule? Visit #5 - TBD!!!!!!!!! Avoid the Johnston City Service Department at all costs!!!! So much to say about how to improve, please answer your phones, supply your customer with a service repair report, allow your customer to obtain access to visually inspect the repairs prior to them leaving the shop, actually do the required warranty work, do not ask customer to trail back and forth the RV when you are responsible for the unacceptable incomplete work orders. As someone who has been in sales for over 39 years, I can't even put my head around the treatment and lack of service we received and if providing this type of customer service, I'd probably be fired or out of business. Finally, at to the point of utter frustration and I have left a message for the owner. Let's see if I get a call back or an email!! Wish me luck!!

This is our second camper with them. Our Jayco's are great but like anything sometimes need a…read morerepair. The service department is bad. We were told with our second camper the department was much better now and would not have an issue. Our roof on the slide out has a dip and water pours in when we close it if it rains. Told they all have a little water . . So now we get up there and push the water off. Had it winterized while we had it there. Pipe broke. We fixed it but they did GIVE us the pipe for FREE. Now we have a pin hole size leak on the roof. Told them where it was. Nope they didn't find it. And paid to have them look at it. So again we fixed it. Was told if there was anything we need to call since we already fixed it. That was their reaching out to us ... Now we paid for the extra warranty and this is only on this camper not our first one. Make sure you and your spouse can fix things or don't buy from here.