Often times, I read reviews on Yelp and it's apparent they are written by angry, former employees…read morewho were let go, most likely due to an inability to adequately perform the duties to which they are assigned. This often sheds a dark light on an otherwise wonderful business and I am compelled to write. This is the case with Great Oaks! My sweet mama has called GO home for about a year and a half now and we have been so pleased with her care! She is treated like family! She is well cared for, has help with bathing if she needs it, has wonderful meals, has an array of games and activities to choose from daily, and even has her room cleaned and her clothes washed! The entire community, from nursing staff to housekeeping and dining room staff, knows her name, speaks to her lovingly, and always makes sure she is cared for! This facility is clean, well cared for, always smells nice, and everyone always seems so happy! I never worry about Mama because I know she is being taken care of by people who love her like she is their own! Notice in the pictures I've included how happy she looks! This was a day when my sweet mama was enjoying musical guests who had come to entertain the residents for Christmas! That smile lights up a room! Great Oaks is definitely a "place you'll love to call home!" I can't recommend it enough!

while I wish I could sit here and say this is a great company to work for, it isn't..........Three…read moreothers girl that work there have reported great oaks to ADS for the abuse done by TEAM LEADERS in the memory loss unit. The abuse is happening to all residents, but especially residents that cannot talk. we have reported the abuse to HR which is Tiffany Ash and she is still allowing these people to be employed here, which is why I decided to stop returning to work. If you have a loved one with memory loss, or unable to speak that is in there care, I would remove them imediatly. Not only is the abuse real, but they have memorized the days and the times family members usually come in, and only THEN will they rush to change residents to make sure they appear to be taken care of, Third shift does not change through the night and allow the residents to sit in pee and poop all night long, which results in their bedding being wet UNTIL 7AM when first shift comes in. This post is the only way I can think of right now to inform anyone of what goes on here, I will also be posting to other platforms in hope that the residents family see this.

This is a great place. My mother moved into the assisted living facilities here about a year ago…read moreand she is very happy. The staff is very attentive, the facilities are clean and well maintained, everyone has been so kind, If we have any questions or concerns they have always respond immediately. Our family Highly recommends this facility.

With over 18 months of having an incontinent family member reside here our advice is to run not…read morewalk away from this horrendous facility. We had a camera that we checked remotely and you should have one! Meetings with the Executive Director and Wellness Director were held at our request but nothing changed after their promises. The CNA's are very lazy and left our loved one in soiled diapers with urine and feces. They would walk in the room, look but not touch him and walk back out. Minimal effort is made to do anything. Diapers were not changed on any schedule and sometimes not even once in 24 hours The laundry situation is a joke. After realizing that the laundry facility was in dire need of care, we took the laundry home. The machines are old, don't work right and the laundry detergent that feeds into the machines is usually empty. Most of the machines need to be replaced They laughed at and yelled at him because his diaper was so full of urine and feces. The caregivers morale is low. They came in and yelled at our family member because they had to change him. We finally got one fired, but the others still made cruel comments to him and laughed. Housekeeping and cleanliness is an issue. Rooms were moped with dirty water and vanity and si sky were never cleaned. our loved one died in early December but we were not refunded the balance of the December rent $3, 300 until Feb 6. In our view the owner of Ivy Springs is enriching himself with this low budget facility to the detriment of those who proclaim to give quality care and respect. We will never place anyone in Ivy Springs or any Mainstay Senior living facility, the parent company. Please please do not use this facility. we had a family member spend from 9 to 3 every day and it was horrific.

My dad was constantly dehydrated while living there (3 months) including hospitalization for…read moredehydration. My dad was provided some water with meals, although preferred drinks were provided. My dad was not showered for 4 weeks. Laundry was piled up in shower, many items lost in laundry

A friend was admitted to the Buford facility and her family and I were extremely impressed. It's a…read morehome-like setting, with extremely kind staff. The facility was very clean on our unannounced visits. The owners and staff expressed genuine concern for the happiness, comfort snd well-being of their patients and their families. We met the family members of another resident while we were there, snd they told us how happy they have been with the care provided. My friend was assessed by the owners before she was accepted, to help ensure the right place for her among the three facilities. I would highly recommend this business.

WARNING-do not place your loved one in this facility! Owner is very unprofessional and does not…read morefollow state guidelines. My mother was admitted and within 48 hours sent to the hospital without our consent. Shortly after the family was notified that our mother was being sent to the hospital for a stomach ache-we received a text to pick up her belongings. She was not a good fit for their facility and required more attention than they expected. She was literally put out on the street with no place to go. Anyone that could do this to an elderly person in my mother's condition and sleep at night SHOULD NOT BE IN THIS BUSINESS! Daniela-you will be reported to the state and we will not stop until the doors of all three business are closed! Daniela-your response to my review shows your lack of professionalism. I hope anyone who reads this review will appreciate the time you spent sharing personal information that is unsubstantiated in an attempt to clear your name. We as customers have the RIGHT to review your facility. This site is not about reviewing paying customers. You are only making yourself look bad. As we search for a new facility and mention your name-we find our mother is not the only one to suffer from your abuse. I spoke with another facility yesterday (someone from your claimed community) that was also speaking with a family whose parent was under your care and was very displeased with your services. Our mother has never been discharged from any facility nor have I been banned from any facility. I'm not sure why you choose to fabricate these lies about our families situation. Your rant shows your true character and the uncaring nature of a person that has no business calling yourself a caregiver.

Absolutely disgusted with the other staff members at this facility. I am a CNA through the app…read morecalled Clipboard Health. My first experience at this facility was awesome (Morning shift: 7am- 3pm). Unfortunately, I ended up walking out from my shift today on Dec 5 (3pm -11pm) due to the fact that I witnessed residents being abused and the fact that staff members during this shift was neglectful and only gave the hard work to the people that are coming from the "agency". I literally watched the other caregivers shove food down the resident's throat so aggressively to the point that you were able to hear the metal spoon hit their teeth. I also watched these people allow the resident's clothing protector to become soaked with food on them because they are trying to hurry them up when they are eating and trying to get as much as they can down their throat so it can appear that these residents "ate" or are full. Several times throughout my shift, I tried to help the residents with all their requests but was told to ignore some of them because they do it for attention and that I need to focus on residents who were not even on my chart/assignment list. I started to become frustrated when I noticed that they were giving me all the people who desperately needed their diapers changed and have been sitting in their own feces for a long period time. For example, there was this lady who I was told to clean and help her change into her PJs but to my surprise, she had feces all over her body starting from the waist down and was very difficult to change alone.... to the point where I was very upset to just see the Med-Tech and other staff members just chatting so I walked out and went home. The way that these people were talking to these residents was so rude especially the Caribbean caregiver. They locked the resident's doors and forced them to stay in the common living room area and if the resident had to use the bathroom, they told them that the bathrooms were either locked or not there because they didn't want to take them or they believe that these residents are doing it for attention. The only reason why I walked out is because it pissed me off that majority of facilities like this one are the main ones who be abusing them and I can't stand the sight of that but other than that I don't think I'll ever work at this facility ever again but I will miss some of my residents.

I am so grateful for the Dogwood Forest staff and the precautions they are taking to keep their…read moreresidents safe. They were way out in front in adopting strict social distancing and restricting visitors. As a result, everyone there, including my 94 year old mother, is healthy. I highly commend their actions during the COVID-19 pandemic.

My father was admitted for rehab to help him get his strength back after a fall. When you first…read moreenter the facility you are met with a friendly receptionist, hardwood floors with decorations straight out of a magazine and a fancy coffee maker. I was so relieved! But when you pass the locked double doors that separate the public from the patients I realized the owners were just putting lipstick on a pig. It looks old, horrible, depressing and it smells like urine! When I was able to go back to my fathers room I noticed that he didn't have a pillow or blanket. His roommate said that they had to bring one from home. Well off to the store I go to get what should be supplied by the nursing home. I felt so bad leaving him there for the night! I went home and described to my husband how bad the place seemed and cried. My dad ended up only staying one night. He said the bed was so lumpy his back was killing him in the morning. All night long patients in other rooms were moaning. He didn't get any rest at all. It was my dad's decision to go to the rehab facility. He didn't want to be a burden (his words) but when he told me he didn't think he could stay there I felt like a weight had been lifted off my chest! I immediately went to tell his nurse that we weren't staying (she didn't seem surprised) and I had his things packed up and out the door. The social worker was running after me to get his discharge paper signed. I probably should have waited for her to come to the room or went to her office but I just wanted us out of that place! I felt so much better knowing he'd be at my house recovering and getting home health and rehab. If you are thinking of putting a loved one in this rehab center - don't. Just don't. It smells. It's old. Patients seem to be miserable. You have to supply your own pillows and blankets. I know sometime you don't have a choice but to accept the only opening that is available but....

My mom was there for over a year and we were all very pleased! My mom is very picky and she was…read morereally happy and comfy there. The staff is super nice and will treat you like family. My mother's needs were taken care of with no complaints from her or my dad or myself. Our family would most certainly recommend this facility! Oh and here is a plus*** soon after my mom left there, the facility had a makeover and it looks incredible! It looks so much better and updated and it smells fresh and clean and my mother even makes my dad take her back so she can visit with her friends there (the staff).... Great experience for us!

Caring community of friendly staff and residents! Offers Independent Living, Assisted Living,…read moreBridges Memory Support and Evergreen Memory Care neighborhoods, top notch!

It's been since July 2018 we had to move my mom here after an injury and incompetence at another…read moresenior living forced a chance . We were fortunate to find a 2 bedroom and kitche area so we changed The second bedroom to a nice comfortable living room that has a door that leads out to a private patio. This is not cheap but after losing my father at the previous place these final years with mom I think will be comfortable here at Arbor Terrace. We came here after her brain surgery and she's had five strokes in the last two years and other injuries but no cancer and no dementia. I travel a lot but I'm with her at least three days a week and she's very demanding on the staff and me which is just her personality, but she's the love of my life and caring for her is my first priority I can't be prouder of the facilities here from the directors to the kitchen staff the medical staff all of the daily caregivers that works so hard to make everyone here as comfortable as they can be. I don't know how they do it. Everybody goes through various changes and illnesses in the later age but they manage it well. I thought I would write this during the pandemic as it's important to know that this location best that I can tell practices extreme safety, restricts entry from outsiders, are getting meals to everybody on time or three times a day every day, and dealing with family trying to see their loved ones who they haven't seen in over a month. There's many people to thank thank you all for the job you do the heroes that you are the care that you give to those we can't be with every day. Highly recommend!

I recently toured the Joy Senior Living and was impressed! The staff were caring and personable,…read morethe food was delicious, and the environment was very welcoming. They have exciting amenities like a community garden and walking trails coming soon, alongside great ones already in place like pet therapy days and bingo! Everyone there seemed happy and friendly. The Joy is a great new addition to the community!