The lady overall did a good job- it was a bit painful. They did lack in customer service, but they overall got the job done which im happy about read more

They do an awesome job. It's a tad painful but it's quick and around 20 bucks I paid for eyebrows and upper lip. Been here twice and always able to walk right in! read more

I want to write a follow-up review. After my initial experience I was not happy but I came back and was impressed. The girl did a much better, quicker job. They definitely clean your brows up, I didn't get much in the way of shape but I do have very thin brows so I don't think that's the cosmetologists fault. I would rate them higher if their prices were better. Overall, I was happy. Thank you. read more

I can't recommend this place enough. I have been to both the South Center and Tacoma locations and while I slightly prefer the Tacoma spot you can't go wrong at either one. There is often a waitlist for good reason. The brow artists carefully toe the line between quality and timeliness. If you clearly communicate how you would like your brows done (just a clean up, exaggerated arc, etc) they do a great job in meeting expectation. Yes, it can be painful depending on your pain tolerance but so is every other method of hair removal. Waxing can irritate the skin and creates harsh unnatural angles and lines. Threading allows for more control so the brow artist can customize your brows to fit your face. These ladies are the Michelangelo of brows but please keep in mind they are not magicians. If you don't have much to start with they can't make hair magically appear! read more

I live in califorina came here visiting and decided I needed to get my eyebrows done I came here everything seemed cool. The lady was very nice and welcoming, she asked if I needed a clean up and I said yes. She did a crappy job. There is hair still everywhere saying I had ingrown hairs when I came home to check and I didn't? And she barely even trimmed them sadly I gave her a tip to expensive for a crappy eyebrow job next time I come to visit I rather pluck my eyebrows then waste $15. Ugh. read more

Worst place ever. I had been working on growing my eyebrows out for months. Told the woman to leave them thick but just clean them up. Walked out with pencil thin eyebrows. WILL NEVER GO HERE AGAIN. read more

I decided to try this place out since it got good reviews. When I first entered, no welcomed me or anything and when I got to the front to get my eyebrows done, the 2 girls looked at me like I was being an inconvenience. I signed in on the sheet and sat down. The older lady looked at me and said "Sit there" in a mean way. I then sat in the chair and she started to prep my eyebrows. I tried to stop her to let her know how I wanted my eyebrows since I have been trying to grow them out. I tried to show her a picture but she ignored me and shooshed it away. She then went on to tell me how I really need to get my lip done. After she was done with my eyebrows, she kept trying to sell me the membership and other services. SHE HAD THE WORST CUSTOMER SERVICE. Never did she try to small talk or even smile. Very disappointed. read more

Poor customer service. I jumped over to the mall and made it into the unlocked OPEN store at 8:42pm and the employee states "we're closed" ummm the mall is open till 9. This is bad service, provide service during business hours, or change your hours. I did have my brows done there once before, a couple weeks ago. They did a fine job and it only took 3-5 minutes. Does seem a bit overpriced if you don't prepay for their club. Definitely will not return, lots of competitors who wouldn't turn away business. read more

I just went to try to get my eyebrows threaded at 8:45 and the girl Rudely exclaimed she was already closed. Um your business is located in a mall with specific hours, shouldn't you adhere to those??? It usually takes 5 minutes to get my eyebrows done. She was on her phone, the metal door 1/2 way down, obviously didn't mind turning away a paying customer. read more

Worst place to get ur eyebrow done..pls never come here i mean the old lady who was doing my eyebrow she was not even paying attention to what she was doing instead she was looking everywhere else.she just messed up my eyebrows..zero star for this place..horrible experience read more

Awful. For starters there s a language barrier, so when I said I only wanted my brows cleaned up, not the shape changed or made skinnier, I guess the only word she understood was skinny . Then there s the threading business. They tell you it s better than waxing, but waxing cleanly pulls the hair, not leaving a line of zits where the hair bulbs are left in. I also paid for eyelash tinting. I should have saved my money. I told her I wanted dark. She did light, then changed to dark--which negated the effect. Total waste of money. read more

This was the worst experience of my life. It must be used as a form of torture in some countries. I felt like they were taking a razor blade and slicing the skin on my eyebrows. I made them stop. I will never, ever, ever try that again. I'm sure the person doing it and your hair has a lot to do with it but it is not for me. I will continue with waxing. read more

They did a great job with my eyebrows. I would've liked a bit more communication as to what I was looking for, but they still did a good job. :) read more

I went there to get my eyebrows threaded the other day. Nobody greeted me and my friend when we entered the salon. One lady was working on a customer and proceeded to ignore us. I was serviced by a woman who smelled heavily of curry. After I left Brow Arc, I noticed a cut on my eyelid that was bleeding. The woman who did my eyebrows didn't even give me the courtesy to let me know she cut my face and let me walk out of there with a bleeding eyelid. There were also eyebrow hairs out of place and left unplucked which made my eyebrows uneven. This may be in part to the poorly lit environment. I will never go to this establishment again and do not recommend it to anyone. read more

Super disappointed in my first and last visit here. I walked in today around 2pm and there was one client who was just finishing and on her way out. No one else was in the store besides me and the employee. I sat down and told her I wanted to have my brows cleaned and upper lip done. I'm from out of state, visiting a friend in Tacoma. I get my face threaded frequently in my home state. I've never had such a violent experience. This woman was not gentle and she broke the thread several times, signs of inexperience. She rushed through, even though there was not a single soul waiting. She didn't even give me a chance to look at the job she had done, just rushed me out of the chair and to the register to pay more than I have ever had to pay for a threading job before. When I got home I looked in the mirror to discover she had missed several hairs on my brows, left them uneven and missed and broke hairs on my lip. So really I paid to have someone cause me pain while doing a half assed job. I know that it takes time to train people to do this job correctly, but you should not leave those people to be the only ones working, even on slow days. How will they get better if there's no one to supervise their work quality. I won't come back to even get this fixed. I'd hate for her to ruin my brows. I will just pluck myself until I get home. I'm sure not everyone working here is poorly trained, but be careful who you go to when you come in. read more

the lady who did my brows never said a word to me the whole time, even when i was explaining to her how i needed them since they have been completely butchered in the past. she just ignored me and did her own thing. when i gave her the money and tip she tilted her head to the side and gave me the most fake, sarcastic smile while taking the money out of my hands and walking away. what made it even worse is when i got home i noticed she literally ripped skin off my eyelids, where no hair grows. i have a scar on both eyelids now. read more