recently visited Luxury Nails in Hanover, Maryland, and unfortunately, it turned out to be both my…read morefirst and last visit. On Thursday, January 2nd, 2025, I went in to enjoy a relaxing pedicure before my upcoming cruise on Sunday. Sadly, the experience was far from what I had hoped. My appointment stretched over two hours, during which I was attended to by three different technicians. At one point, the second technician had to leave to assist another customer, which led to a frustrating 45-minute wait without any nail polish being applied. To make matters worse, I was simply left sitting there. The only thing I received during this delay was an extended chair massage, while I watched the woman next to me being tended to by the technician who had originally been assigned to me. I clearly communicated my desired nail color to Cody, the first technician, and reiterated my choice again to the second one. However, by the time the third technician arrived, I could no longer find the reference image I had initially provided due to the long wait. Consequently, I ended up with two coats of baby pink polish, which was nothing like what I had originally envisioned. The woman beside me, who my second technician began serving, actually received a full pedicure and waxing before they even thought to address my toes again. This occurred after I had already been in the salon for over 30 minutes, which left me feeling completely overlooked. It was clear to me they weren't accommodating walk-ins effectively. All I wanted was to get my feet polished. The overall experience felt disorganized and unprofessional. Furthermore, the pricing was confusing. I requested a standard pedicure without gel, but was told that would incur an extra charge. This is concerning, as it felt like unexpected fees were being pushed onto customers. On top of that, I didn't even receive the foot massage that is usually a part of the pedicure until I specifically asked for it from the third technician. This oversight truly took away from the relaxation I was hoping to achieve. I ultimately paid $38 and left a $10 tip, but I left feeling frustrated as the salon didn't offer any form of concession for the trouble I endured. To top it all off, when I got home, I discovered a cut on the side of my foot and realized that the callus removal had not even been completed. The owner Thomas and his wife arrived around 30 minutes before I was leaving. They attempted to appease me with excuses for the technicians' performance, attributing it to a breakdown in communication. Their absence during my appointment left me uneasy about their dedication to customer service. Ultimately, the experience did not meet my expectations at all, and I have no plans to return.

Mrs Diane had been doing my nails for 15 years!!!! This salon is clean, efficient and friendly…read more Everyone here is great! 10/10 would recommend.

La-la-looooove the team at Ideal Image in Arundel Mills! Henrietta, Maria, and Charlé had me in a…read moredeep convo about online shopping before I even sat down. Monique did my follow-up, and she is amazing. Hey Crystal, you're just as fab, girl! I first came here because of the pricing, but I've stayed because the service is just that good. Oh, and right now--Xeomin for $6 a unit?! What! Their specials are unbeatable. Couldn't recommend them more. Wish I could go back every day, but fillers that often would just be weird. Though honestly, I might just park myself in the waiting room just to hang out.

Scammmmm don't work with this company they burned my body never gave me an appointment nor i got…read moreany results and got burned so bad they are rude and hung the phone up twice on me because i called complaining about my appointment being canceled without a call

Scheduled a 60 min new client facial with Taylor and WOW!! She is amazing. Upon walking in I was…read moregreeted by the front desk and she was very nice and directed me to the restrooms/waiting room. They send out client forms and they were easy to fill out before hand. 5 minutes before my appointment, Taylor came and introduced herself. We walked back to the room and she sat me down and discussed my concerns, in-take paper work, and my overall skincare routine. During the facial she explained throughout what she was doing and it was one of the most relaxing facials I have ever had. I generally get facials done at my local med spa, however I will definitely incorporate Oja's into my routine. She addressed all my concerns such as acne and hyperpigmentation. The massage she gave during and the hand/feet masks were a fantastic touch. Afterwards, she went over all that she did and also what product she used. I was thoroughly impressed by how clean, organized, the customer service, and etc. 10/10 in service, ambiance, and overall value.

Saw an older woman with short hair. I asked for 60 minutes back and glutes only. She spent half…read morethe massage on shoulders and arms. When I turned over she started on arms again. I interrupted her to actually touch my back. She did my back, never touch my glutes. And when I asked her why, she said I needed to relax. And to stop lifting my heavy purse. I came there to relax..... I came for specific areas. You can't just do what you want. You can't just give massages that disregard what the client asked for. Terrible experience

Kolour is a beautiful salon. It's comfortable, clean, bright and welcoming…read more Andi is a hair magician. She is so knowledgeable and able to make your vision for what you want your hair to look like a reality. Plus you'll have a great time talking and laughing while she does it. I never leave her chair feeling anything less than gorgeous and I get so many compliments on my hair. Cannot say enough good things about Andi and Kolour. Highly recommend!

I've been going to Kayla for 2 years and I wouldn't go anywhere else! Her hair extensions are top…read morequality and she is an expert at installing them! She is also amazing at color!! I've never been disappointed once I started going to her!! And her new salon is beautiful!!

I got a Brazilian with Christina and I rarely leave reviews but when I find someone as great as her…read moreit'd be a crime not to! It's been awhile since I got a brazilian since I jst moved to Maryland a year ago and the experience with the first person out her I went to was not pleasant. but Christina was sooo awesome! I was so comfortable and the waxing was surprisingly MUCH LESS PAINFUL!! She is a god send! HIGHLY RECOMMEND!!!

My experience with Christina at Skin Zen Spa was absolutely great!…read more If you are looking for a knowledgeable, thorough, patient esthetician you have found your spot.   I sought Christina out because I did not want to visit a commercial chain spa for a basic facial, and I did not want to go to a "ritzy" spa with a lot of frill that I reserve for girls day out or a bachelorette party. I wanted a nice experience with a thorough, quality facial because the winter did quite a number on my face and I find the solo practitioner esthetician to be a bit more clinical and thorough, while still providing a tranquil environment. LOCATION: So first let me tell you...being new to Maryland I'd never heard of Old Savage Mill where the spa is located.  It's a quaint, older, historical revamped building that I believe used to be a textile plant.  There is ample parking.  Old savage Mill has little clusters of private shops. The shops are unique shops such as photography studios, hair salons and antique shops. It really is an enjoyable experience - you almost feel like you are on a field trip.  I had time to kill before I was able to get an appointment so it was great to explore.  I even bought a few items! Zen is a little tricky to find within the compound. The layout of the shopping area is unique.  It is split up into little buildings with different names.  Skin Zen is located in the "Spinning Building." The best way to get there is to find the "New Weave" building, make a left, go through the double glass doors, make another left, follow though and make a left at the wedding dress shop, go past the restaurant and make another left, and Zen is down the hall to your left.  If you have to use the rest room there are many within the building but not in Christina's private section, as the building is not designed that way so just go before you get to your appointment and disrobe.  Not a big deal abut I figure useful information. ESTHETICIAN: Christina is very nice! I was a walk in and she was able to accommodate me within one hour. The setup is perfect. She has a receiving area and a private back room where she provides services.  Christina gives you a form to fill out about your history and inquiring about your concerns.  She then speaks with you to review the information.  She then examines you and goes over what she feels will be best for you.  She does not pressure or upsell.   After my consult I decided to go for the H2o Oxygen facial. She is very knowledgeable about skin. I am an African-American woman and I was impressed that she made it a point to talk about the things unique to darker pigments.  For example, she explained how extractions with too much pressure may scar my skin type and she would take great care to avoid that. That is always comforting and it let me know I was dealing with a knowledgeable esthetician. She is very friendly and you immediately feel at ease. She will follow your lead with conversation.  She is very detailed and takes her time.  It was a relaxing experience. She even gave me a great shoulder hand and arm massage - giving me the option to choose between hands or feet.  Normally estheticians just leave you in the room, with a mask. Not Christina...she uses that time to provide an added extra benefit of a shoulder hand or shoulder massage included in the service.  Devine!   She accurately knew where my tension was and gave me some advice, admitting that she was not a massage therapist but she had some great suggestions.  RESULTS Christina sent me home with a post treatment package included in my service.  She explained how to keep up the treatment.  She did not heavily push the products just but explained each one she used. I ended up buying two from the organic line of the products she uses. All together I spent about $190.00 dollars.  I feel it was money very well spent. My face is heavenly! Smooth and bright.  It is indeed one of the very best facials I have EVER received and I have gone to many ritzy downtown Manhattan spas.  This facial easily outdoes them all.  She hit all the areas I had issue with. Though I felt I needed many extractions and all types of steam she explained that she tailored to the client's needs and I did not need that.    Don't you just love when we come in telling professionals what we need? LOL I had to laugh at myself when I went home. She was right.  My face is beautiful and clear and where normally I would have some sensitivity and redness after a facial. I have none. And to top it off I woke up this morning and my hands and arms were UNBELIVABLLY soft.  I mean unrealistically so. I kept touching myself.  LOL So I have to call her back today to see what she used on my shoulder, arm and hand massage. So I say all of this to say you will not regret going to Skin Zen Spa!

Hair stylist Labony did a great job. The vibe of the environment was worth it. Do you fancy a…read morequiet, meditative, experience, listening to chants while getting a haircut? I sure do.

I really wanted to like this place. My second time here as I believe in second chances. However, I…read moredont see where much was done on either occasion. I basically walked out the same way I came in. My brows are a little sparse, but even with that I've had more of a defined arch than this. I think she can tell I was unhappy with my brows and I could've asked for her to correct it. But if she was ok with finishing up like this, I dont trust her to fix it. I believe the disconnect is they are used to servicing those with thick, dark eyebrows and dont know what to do with thinner, lighter brows. Well, you arch them too without trying to save them for thickness that we dont have in the first place. You can't service everyone the same.

My go to nail salon. Cindy and tracy are my favorites but honestly everyone here does a good job…read more They are friendly and good customer service. Good to make appointments but they do take walk in's, you might have to wait a couple of mins. Remember to take cash with you for tips, if not they do have an ATM machine inside. You won't be disappointed going here!

I write this review in shock of how my last 2 visits have gone. 2 weeks ago I went to VIP Nail…read moreSalon for a Dip Powder Manicure for my birthday weekend. The lady was unable to do what I requested so we settled for something else. Before fully allowing my nails to dry, she brushes them leaving a bunch of lint on my nail in which I noticed once I had already left. With the mindset of, people make mistakes, I went back today and again, had a bad experience. I got a gel Manicure with the wax option (extra cost) and a Dip powder manicure. My one toe has sways in it, my finger near the cuticle was filed down too much which resulted in bleeding and soreness, all of my fingernails are different lengths and uneven thickness, and there are bubbles in my fingernails. This service was no where near worth the $135 I spent there today! Loved this place when my tech Tracy worked there since she left I have had nothing but issues.

Do not come here. They have all these colors, but can't seem to get one you want. The lady had no…read moreproblem taking a picture of my design but didn't even give it to me. I wish I had never stopped here. Now I have to get them FIXED elsewhere because my birthday is Thursday. Like I don't understand. This was $60 for a refill!!!!!!!!!!!!!!! NEVER AGAIN!

Maryann and Nguyen were awesome, they accommodated a totally spur of the moment last minute…read morepedicure and made the experience a ton of fun. Feet feel great afterwards coming off a long plane ride!

Excuse my extreme tardiness with my review.... I found this place via Groupons and decided to check…read moreit out. Since then, I have been a DIE HARD FAN! Mark is just a friendly, professional, and amazing person-he is basically a unicorn- I even brought mom here last summer who was visiting from LA and she said he administered the best Botox injection she has ever gotten (and she has been getting them for a long time). His treatments are tailored to his clients whether you want a soft and natural look or something a bit more aggressive. Botox, fillers, B12 shots, body treatment, Mark does it all. He definitely keeps up with the latest trend and has the most up to date skin care and body care machines in his office. His Elkridge office is so clean and very spacious. There are separate treatment rooms for your needs. As many times as I have rescheduled, Mark has always been accommodating and understanding. It is such a pleasant experience and a nice treatment to boost your mood. Absolutely recommend this place and I have no plans lookin for other practices for my skin care.

So far so good! I decided to use the med spa services and Mark was amazing! Very communicative and…read moreprofessional! With the treatment I went with I am glad I was being guided by a Nurse practitioner! He is also a straight shooter! I am very happy I landed on this place and more than likely will be returning.

The Spa is situated in a little business offices park across from the Costco and behind the Royal…read moreFarms. Decoration is very on-theme with the beach scene. Facilities looked clean. There was quite a misunderstanding when we showed up for our appointment. Apparently the aestheticians that were supposed to come in, had to leave without warning. So we were told to come back in an hour. Whatever the reason, it actually worked out for me and my friend as we were comped very well. I had booked a facial for both of us, but we were able to experience the foot scrub and the sauna for 30 minutes. The dry sauna is located in the corner of the room that we were being treat. It was great, though it could've been a little hotter. Still got a good sweat though. The facial was relaxing. From what I peeked, they use Dermologica as their main product. The surprising and best part of the whole experience was the Foot Scrub. We were treated with a scrub at the same time as the facial. After the exfoliation process, we were given a foot massage which was one of the best I've ever had. I will definitely be back for another treatment.

Was excited for my 30min heated stone massage but was left disappointed. They started 15min late…read morebecause they seemed busy (I arrived 15min early) but ended only 4min late so it was a 20min massage. The music they had on the background kept being interrupted with ads, and my massager's phone kept ringing with her text messages. My massager didn't introduce herself so I didn't catch her name but it felt like she was inexperienced. I left with aches no better than I had before I went in. Unfortunate!