***Avoid at all costs*** After having a bad experience with him, I discovered that he has a history of horrible behavior. He has moved his shop to several towns. He leaves when he can't stay in business any longer because everyone knows about him. He will lie and cheat you. He will ruin your equipment. He has been sued many many times. Don't take my word for it. Do your own research. Any other shop is better than this one. read more

The older gentleman and use the term "gentleman" very loosely here (probably mid 50's) whom I'm assuming is the father in this father and son Brown Small Engine Repair business the man who drives around town in beat up brown explorer with "Browns Small Engine repair" plastered all over its windows just burned out to pull up next to me, rolled down his windows and proceed to yell profanity, flip me off, and use derogatory terms including homophobic slurs (which is also sited he used in a previous review) to claim I cut him off. When my windows were rolled up while getting no reaction from me he sped up to cut me off, slam on his breaks while he hobbled to get out of his car and pull up his pants at the same time to challenge me to fight, All this because he claimed I cut him off. Listen, I'm 31, 6'2" and built pretty strong and felt he needed to learn this lesson... But even I found this to be wholly ridiculous and beneath any decent man to get out of their vehicle. So instead I write this review to let anyone thinking of doing business with this guy what kind of person you will be trusting with your property. The morals and lack of decency is already pretty well documented in numerous reviews before me but the homophobic slurs, and level headedness of a guy that would act this way shouldn't be allowed your business. Luckily my surveillance dash cam was rolling the whole time. This post will be updated with pictures and video if Yelp allows it. read more

Read all the reviews. I agree with the guy who said he would give a minus 5 if he could. Make that a MINUS 10. This guy told me it would cost about $100 to fix my wood splitter. When I went to pick it up he gave me an invoice for $375!! When I challenged him on it he told me the splitter was worth a few thousand dollars so it was worth $375 to fix it. ??? What does the value of the equipment have to do with the cost off fixing it. Anyway, it all went down hill from there. The first time I started the splitter when I got it home the starter broke. I am convinced he cracked the mounting bracket when he took off the gas tank. He came out and took my starter and was supposedly going to find a new one for me. He never did find me a new starter and he KEPT MY OLD ONE. STAY CLEAR OF THIS BUSINESS. read more

Doug is totally missing the "Customer Service" aspect of owning a business. I saw him open his truck door after parking and hit the car next to him. The guy got out of his car and asked for an apology. Doug turned around, flipped this guy the bird and then he walked away. Now that is how a successful businessman treats the public and potential customers. Sad... read more

This would be negative stars if possible! Brought in a generator to be repaired. We picked it up and when we tried it at home it was still broken. SO we called the repair shop to report the issue and the man yelled at us and hung up when we called. So we brought it in anyway because it wasn't repaired. He was still extremely rude and refused to fix it or give our money back. Total scam!!! BEWARE!! read more

I was quoted 90 for a tune up , then he said I owed him 125 or I wouldn't get my generator back. Bad business and horrible attitude.. a thief ran business read more

this is for all those people on hear with your bad reviews. i am still hear and i will die on my work bench. again i have 23 years in these shops do you think that i am only hear too listen too all your lies the fact is that you were told that amount and you choose too say something different about me and make me look bad well it dose not work on me and the best on isdo i get a seioner discount or i am on ssi and cant pay much thats the true story hear.64 years in this town and worked every day of it and no punk like you is going too run me out of bunniness shit you people have nothen better too do but bang someone on the enternet thats bad and no life you let your junk set all winter long bring it too me and say fix it and the bad gas that sets in the tank and carb.your the bone heard that do you on damage to the equipment. in 25 years in my paving company and 22 years in these shops do you relly think i need too rip you off a few dollors lol.i made more money off these jobs then you see in a life time.so next time you have something too say come too my shop we talk face too face and see wo the chicken is . read more

I came in here two days ago looking to get two of my prusser washers serviced and the owner was not only Extremely rude and unprofessional but on top of a resist as and has something against gays as well. Any how i will leave a link on here so you can see the video and make your own judgment on if you want you use his service or not. https://youtu.be/wqWTHzwu69U read more

Lies, lies, and more lies, this man does not know the meaning of the truth. I took in two rototillers, a big one and a small one. The small one was a keepsake from my Mother, and had very few hours on it. The idler pulley, to engage the tines, had wore out and needed to be replaced. When I took them in he said it would be no problem to fix. and that he needed $100 in advance to get parts. The big rototiller needed new gas and the oil changed and was complete( nothing missing). I took them in sometime in March of 2017. In April 2017 I, unexpectedly, had to go the hospital and have surgery. He called and said that the big rototiller engine was junk and not worth fixing. I told him to go ahead and fix the small one and to call when it was ready. Several months went by while I was in the hospital and rehabilitation. I called him and he said he had not gotten to it yet and that he would call when it was ready, but to my knowledge he never did. Every time I came to Chico I would stop by his place to see how things were going and to talk to him. After a few visits he starting getting loud and not to pressure him. He said he would get to it as soon as he could and that his son was working on it. He said that his son was on drugs. By now I could see that he was conning me so I started coming by more often. He kept saying don't come around just call him. When I called him it went straight to his voice mail. I was at another business and they said that they would not sell parts to him. I finally had to resort to get 2 police officers to go out with me to pick up my 2 rototillers. When I got out there he demanded I give him another $100, in cash no check, even to see the rototillers. Reluctantly I gave him the $100 and loaded the rototillers in the pick up.I went down the road a little way and pulled off the cover of the idler pulley. He lied to me because he did not fix anything. He also stole the gas tank off the big rototiller. This man is angry at the world and should not deal with the public. I think this is a way of life for him. I personally think this man is a good candidate for fraud, extortion and larceny. read more

Doug Brown, the owner did a great job installing my new gas tank and fixed my John Deere Tractor so that I could get a head start on mowing my weeds, before they got out of hand. He was fast, affordable and half the price of his larger name brand competitors Thank you Doug. Keep up the good work. read more

Browns Small Engine Repair is not a good place to get anything worked on. I took a lawn mower in to have him change the oil and sharpen the blade. which he did. Then he discovered the Hub for the blade was missing a chunk out of it. Paid him $69.00 cash up front to order a new hub. He ordered it then Called to let us know it was in. So I took the mower back in and he replaced the hub. i checked in a day or two to find out when it might be ready. He told me it was ready. So I went back and picked the mower up. it sat for a few days until we were ready to mow the grass. The pulley wouldn't even budge.I called him and told him and he said to bring it back in. I did that and then he accused us of freezing up the engine. I told him we didnt do anything because it would not start. Then he started to get Irate and said he started it before he let it go out the door. That was a lie. There's no way he started it. I kept telling him we didnt do anything to it. Then he said he was going to put the mower back in my truck if I said one more word. Then as I was leaving he called me a C sucker. I told him before that that we needed it ASAP two or three times. He said I know what ASAP means I ain't no Nig___. We had a feeling that he put the hub on to tight. That's why we couldn't start the mower. That was established by me taking the mower to another small engine repair shop. It took about five to ten minutes for him to establish that the hub was to tight. So Browns Small Engine Repair is on south Whitman Place in Chico Now. He does not back up his work or admit he might have done something wrong.And has no business swearing at me. The guy who looked at the mower when I took it to a different shop said there was no way he started the mower. He needs to have his business licence revoked. Swearing at a customer is not good business. or Business tactic. read more