New management please! If you want a fresh bagel in this area, unfortunately you have very few choices. This location continues to disappoint on service level and inefficiency. The wait is LONG to receive food because there are high school kids working who have not been properly trained on efficient production. Lack of team work and process. I don't blame the kids, they're just looking for work. It's the owners who aren't taking pride in their chain. The parking lot is jacked up with huge potholes, I guess that's foreshadowing the experience. Yikes! I just wanted a warm fresh bagel and shmear!!!!!! Argggggh! read more

Quality is inconsistent and on weekends it can take a while to get your order. The asiago parmesan bagel sometimes is loaded with cheese and seasoning, and other times there's barely a sprinkle of cheese. They give a generous amount of cream cheese on the bagels. The herb garlic cream cheese is creamy and flavorful. read more

Bruegger's Bagels - Asiago Parmesan Bagel - Bagels Near Me - Apple Valley, Minnesota

I love Brugger's bagels. They are fresh and well stocked so you can always get the one you want. I bought a half dozen to go. Order at the register and wait for your name to be called makes it really easy. Service was excellent. Both staff members I interfaced with were friendly and my order was put together quickly. Most were getting orders to go but there were a few tables for doing work or hanging with a friend. read more

Bruegger's Bagels - Bagels Near Me - Apple Valley, Minnesota

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Ordered through app flawlessly and the food was ready promptly prior to arrival. Ordered breakfast bagel and jalapeño bagel that was great.

Typically don't leave reviews, but this location is garbage. Past few online orders: Wrong type of bagel in my bag. Wrong cheese despite order asking for a specific one. Ordered a bakers dozen (13) got 12. Asked not to slice a bakers dozen, came sliced. One time came in no online order there. They claim it was stolen. Rather than make my order right away, made me wait 20 minutes after customers in line. The employees there are rude, and from what I can tell, cannot read. Not going here any longer. read more

I was really excited to get a blueberry bagel with jalapeno cream cheese. I haven't had one of their blueberry bagels and a long time. I always buy the jalapeno cream cheese in the store, and put it on Thomas's everything bagels. So I was excited about the fresh blueberry bagel, and the jalapeno cream cheese. What the heck happened to your jalapeno cream cheese? It's not even hot anymore. Why why do you have wimpy customers now? It's not even worth getting it on a bagel anymore. So anyway I'm a disappointed customer I probably won't be in again anytime. Thank you read more

Ordered 2 BLT sandwiches with plain cream cheese on both sides. They did not add the cream cheese and they barely added any bacon! Waste of $$$ read more

Bruegger's Bagels - BLT - Bagels Near Me - Apple Valley, Minnesota

I've unfortunately had multiple poor experiences here, but today was especially frustrating. I ordered four bagels, and I had already agreed to wait for fresh bagels to be made for one of the sandwiches. After waiting about 25 minutes, they had me repeat my order for two of the bagels because they had no idea what was going on. Then, after waiting another five minutes, we finally got our order ... but it was missing a bagel. Besides the missing bagel, 2 of them were correct but On my sandwich, they added a sauce that doesn't even come on it originally, even though I had asked for no sauce, and they didn't add the second egg I paid for. They also completely forgot one of the bagels, which added another 10 minutes. After finally receiving all four bagels, I came home and realized they had put the wrong cream cheese on the bagel they had forgotten, and I couldn't eat it due to an allergy. Also while waiting for my food the guy in the back boiling the bagels had his phone sitting on the tray that the cooked bagels were going on so that was gross... However, the guy with the piercings at the register was super nice and helpful and his service was awesome but I unfortunately I can not say the same about the other staff. read more

Bagels are good. They seriously need to spend a dollar on an "Order Here" sign. Staff seems to enjoy ignoring people standing if front of the prep area for 3-5 minutes before they tell you to "order over there". This creates resentment for anyone who came first but got in line last after the dismissive announcement. Walk-in customers are low priority. Full staff and not efficient. read more

I like Bruegger's, but this Apple Valley, MN location must have had 5-10 flies, flying around the lamps and store. That really put a damper on me returning. I even tried the Eagan location a few days later, as it's only about 2 miles further for me, and they had dust-covered walls and ceiling-lights that were directly over the "fresh" bagels. My sandwich was decent enough, but the health-code, in both stores, was very poor, in my opinion. Will not be returning to either location. read more

While visiting family in Minnesota, we were taken to Bruegger's Bagels in Apple Valley. First time there and found the bagels to be excellent. The service was very friendly, and the manager had good knowledge of her shop and of the bagels. The bagels were so good that we bought a baker's dozen and packed them in our suitcases to fly home to California. We shared some with a friend of ours who is from New York City and he thought they were good too. Bruegger's Bagels is something to look forward to on our next visit to family in Minnesota. read more

I placed an online order before they opened and submitted for pick up 20 minutes earlier than I arrived. When I came to pick up, I was told they don't have anything in my order so it wasn't ready. I could either choose what was available or cancel the order. No apology. I will not be coming back for orders for a group of people. read more

Took 40 minutes for our mobile order of 2 bagels and then a dozen to take home while there was maybe 3 people in here at max. The workers were talking about how annoying it was that someone would order a box of bagels to other customers while we were sitting waiting. They also didn't tell us that the stuff we ordered was available until we went up and asked and didn't start to make the order until we asked them to read more

I've been waiting for an hour for one bagel this is crazy the staff is having a really hard time keeping up there's about seven people working and there's one young kid who's having a hard time reading people's names read more

Bruegger's Bagels - Bagels Near Me - Apple Valley, Minnesota

You can count on a great bagel every time! Great selection and always stocked. The staff and service are fast and friendly.

Very good, the bagels were baked just right not too brown. Service was great! The tables were closed down for eating but that was probably for a good reason. We didn't ask & ate in our car because it was a beautiful day. read more

If I could give NO stars to review I would, I get that there are people training or in need of people but communicate it with the customers, the person in front of us that yes was " door dash " person she had been waiting for 15 mins from when the order was due, the coffee was out so my husband didn't get his coffee that we had already paid for, it was going to be another 5 to 10 mins for regular coffee to be brewed, I was in shock on how poorly ran this location was. It was my first visit to one of these locations. They didn't asked us if we wanted our bagels toasted so to get a cold bagel as we were driving to work was unpleasant. I am truly sad to have posted a review like this but overall poorly ran. I'm not one to post negative reviews either but save the trip going in and keep driving to another location hopefully you get a better customer service. read more

Horrid. Summing it up in one word, and horrid is the only that comes to mind. 20 minutes for 2 bagels, there were 7 people behind the counter. I bet if I asked for an interview the first question they would ask is "do you have any acting experience?" Because apparently it's a job requirement for Atleast 2 employees at all times to stand around and look like they are lost. Dude it's a fucking bagel. The bagels weren't even worth the money, there was a gallon of cream cheese and it tasted like I licked a goats ass. The system was poorly designed and set up. I miss the days when they did it kinda like subway style, where you choose your bagel and then pay. I know damn well I won't be coming back. And if you're reading this, I assume the same exact thing happened to you. Burn this fucking place down. read more

I tried order two dozen bagels over the phone for the next day around noon on Monday. I was put on hold for ten minutes so I assumed they forgot I was on the line. (Not a big deal, they were maybe busy) I tried calling back later and they said "oh yeah, we forgot you were on the phone", no apology. I put my order in for pick up at 7:00 the next day.I arrived around 8 and stood in the lobby for about 5 min before someone acknowledged I was there. It was an hour after my order was supposed to be made and they had not even started. It was not busy, maybe one customer in the lobby with me. I regularly buy bagels here for work meetings and on the weekend with my family but after repeated terrible customer service I plan to take my business elsewhere. read more

very rude and annoyed seeming workers. We walked in an hour before they closed and they were already cleaning the whole place and made us feel as if we came 10 minutes before they closed. I have worked a job similar and i do understand a slight annoyance when someone comes in 10 min before closing and orders a huge order. But an hour?? only two bagels?? ridiculous. read more

This location is the worst I've ever seen. Dirty. Unorganized. Ran out of most bagels. The food wasn't as good as it normally is.

I don't leave reviews often , but had to after the last couple visits at this location. The store is very unkept everything feels so dirty. - there's crumbs and food underneath the counters , glass is dirty , just overall so rundown The staff are nice -- but one staff member kept swiping her face with her hands with the gloves meant to stay clean to prepare the food. The staff with long hair it was in her face -- I just think in the food industry hair should be kept back. I'm in healthcare and know maybe my level of expectation is higher but I will not be returning read more

I come in here often and usually opt for smoked salmon bagel but sometimes I feel adventurous and go with the other ones. All their bagels taste pretty good although I wish some of them were bigger in size. I always order a regular dark roast coffee. Nice booth seating and rarely is it that busy where it's tough to find parking (shares the same lot with Panda Express). I always see smiles from the bagel crafters which is GREAT! read more

Bruegger's Bagels - Smoked salmon and breakfast bagel - Bagels Near Me - Apple Valley, Minnesota

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I feel compelled to report review this, ugh. i love the bagels, service good snd sandwiches tasty! BUT today I walked in flies all over including open case of bagels. The two workers were wiping the cutting board prep area with a cloth that was gray and taken out from a sink. i asked if they just used that and was told yes. I left. Between the flies and unsanitary wipe I value my health. Has anyone inspected this place lately? read more

Needs serious training. Ordered a smoked salmon sandwich, and asked for it on a skinny cut bagel with no red onion. The worker proceeded to make the sandwich without skinny cutting. They did not have tomatoes ready to go, so she asked if I minded waiting. I did not mind. Then I had to stop her from putting on a red onion slice. When spreading the cream cheese, all she did was fill the bagel hole with it. It was otherwise not spread. Then after waiting for almost five minutes I was informed the store was totally out of tomatoes. She gave me my bag, and while waiting in line I saw she also forgot the cucumbers. When checking out, I informed the shift manager my sandwich was missing tomatoes and cucumber. She said nothing. At all. No offer to fix or apologize. She just rang me up for full price and told me to have a nice day. read more

I got a curbside and called saying hello! i'm here for curbside and the man asked me, "cant you just get out of your car?" and i was shocked because i ordered curbside i didn't think anything of it and then he said he would just bring it out and when he brought it out he said "i'm glad you cant get out of your car when we are super busy you have a great day" very unprofessional and super rude when they offered curbside and it's their job, i had a reason not to come in and it was very unprofessional of him. read more

Nope. It smelled like cigarette smoke, it was dirty, and no one acknowledged me. I walked right back out the door.

A lot of times there's a long wait and more often then not they are out of bagels that I like. Food tastes good.

Worst Bruegger's ever. Very slow and manager was openly flippant and disrespectful to customers. On one occasion, I showed up to buy a dozen and was snapped at for not calling ahead. Avoid this place. They suck. read more

When I normally come to bruggers bagels, i get great service and great bagels, but today was an exception. Firstly, my bagel was poorly made, having one pickle slice for the whole bagel. And then the service. I had a coupon for two free bagels, after filling out a short survey. When I told the cashier this, she didn't understand. It took two people to realize what coupon I had and how to ring me up. When they did ring me up, they added two bagels and then subtracted them, still charging me for the one bagel I ordered. I told the cashier this and she said that I "didn't understand" but I bought one bagel and it should be covered under the coupon, the cashier added two bagels and then acted like I got something free. When I still paid for my only bagel. I paid and left because I didn't want to cause an even bigger scene. read more

WORST EXPERIENCE. I purchased an AVHS fundraiser BOGO card in the fall which they are currently not honoring because school is not in session due to COVID. There is no posting or sign indicating that school must be in session to use. The coupon expires in July... school isn't in session in the summer either. Plus, I used the card last week and school wasn't in session then either. The manager/staff were very rude. I will not be going back. Thankfully Einstein Bagels isn't far. I would NEVER do a fundraiser with Bruegger's Bagels be aware they do not honor what they agree to. read more

In June I went in to get half dozen bagels and cream cheese. The staff was masked as was I and the young woman who helped me was great. She even silced the bagels for me. They have two doors for entry and exit. This week I went in and there were 10 customers. I was one of two women wearing a mask the remaining 8 guys were not wearing one. The young man who helped me with the same order I previously got didn't offer to slice the bagels and seemed rushed. The staff was masked. It would be great if your store would mandate a mask rule as we would all feel safer. read more

I made Duke today. No celebration really. I probably won't return for a while. A while, meaning the Dukedom is sure to pass hands at least a few times. Over these last few years, there has been a steady decline in QSC; quality, service, and cleanliness. I think thats what those initials means anyway. It's been a while since I was in the food service industry. This last visit was pretty typical of what I usually make note of on my reviews. Tables not wiped down, including the one that one of the employees just finished break on. Bathrooms were rather dingy and in need of a clean mop. It was not busy. I still love their bagels, even better than Einstein Bros., but enough is enough when it comes to a clean table to eat on. read more

Service is so important and this place is seriously lacking any basic skills of customer service. My daughter and I stopped after her orthodontist appointment to grab a half dozen bagels and cream cheese. We barely got through the door and one of the two workers was asking what she could get us. The other worker literally stood with her back to us in front of the bagel selection (blocking them so we couldn't see half of the baskets) and NEVER MOVED. Never turned around just stood smack in the middle of the area where you order. It was so weird and actually rude. We decided to order 2 bagels to eat before we left. She asked us if we wanted it to go and I said we were going to eat them there. So next she says to me, "well, we close in 15 minutes." So basically, she really just wanted us to leave. I've never worked anywhere food related that told a customer if they stayed it would close in 15 minutes. We were just eating a bagel. Not a five course meal! The bagels were fresh from the morning so still tasted good. The cream cheese was a little clumpy. Not super smooth. Other than that, the place appeared to be clean but obviously they were already working through the closing list. Sorry Bruegger's, but service counts for some much! read more

very poor customer service... curbside took almost an hour and when we called they didn't seem to care! we understand you are busy but we ordered way before this rush.... read more

Everytime I've been here it's always been perfect! Fresh bagels sometimes even still warm! The customer service is always excellent and friendly. Also if you have their app they always let you know when deals are out. read more

I work in the area so I visit this location often. There is a certain employee here who is unbelievably rude every time I'm here! At one point she slammed her hand down on the counter and said "what do you want?" Really? I understand it's early and busy, but if you are going to work in a place based on breakfast, make sure you are in a good mood! The first interaction I have with a human can make or break my day and whenever I see this girl, she breaks it! Second of all, 2 of the main ingredients I got every single time have been discontinied. The cheddar pesto bagel and the spinach omelette. Why would I return if I can't even order what I want and then get treated like crap for giving them MY money? Will not be returning any time soon. On the other hand, the male manager is extremely pleasant and nice and fun to talk to. The only reason I'm giving 3 stars is for him. read more

I love Bruegger's and had a great experience at this location. Antoine is very friendly and provided excellent service. When I visit a known brand like this, great service goes a long way. Thanks Antoine! read more

This is the second time I've been here this past month. Not impressed! Both times the staff has seemed to lost their manners. The restaurant is in need of cleaning. The tables, prep counter, and even the cash register were filthy. It was not busy and staff seemed to have plenty of time to chit chat with each other. It would have been comforting to see them cleaning. Food was still good though. read more

Poorly managed. Staff can't count a baker's dozen bagels. In the past I got home and had 11 in the bag. Always painfully slow service. Today I came in almost an hour after they opened. The place was empty and they had about 20 total bagels ready in 5 flavors. The remains 20 bins were empty. This is a common occurrence. Management tip? Start earlier. Make more. I now buy from a Bruegger's in Minneapolis when I am at work. Check Google reviews on this site. They are horrible. This location should lose it's franchise. They have no idea how to run a restaurant. read more