The service here has become almost intolerable. Takes more than 15 minutes to get an order of a dozen bagels.

Upon entering the restaurant we were greeted by the luminously gorgeous smile from Paige. She has such a lovely spirit and is the perfect person to represent the establishment. Our bagels were made quick & w/ care by Cierra & Jane. & to top it off I truly appreciate the fact that turkey sausage was on the menu! 10 stars for customer service! read more

Review Visit: September 15th, 2015 Panera, eat your heart out. In a world where you can get coffee anywhere, bagels here-n-there, and artisan menus far-and-few, Bruegger's hits all 3 of those notes while delivery quality. On a wild 4-hour trip to Des Moines to try Zombie Burger, I made it a point to stop for an appetizer at a bagel/coffee place. My destination pointer landed on Bruegger's and what a delicious stop it was after being cramped in a car for 4 hours. We rolled up on an empty belly which demanded coffee and bagels. We stroll in after taking some goofy photos outside and look over the menu. I knew I was going to get a black coffee, a bagel, and something else to tide me over. I can't remember the flavor of bagel I got, but the combination of chips, coffee, and bagel hit the sweet spot. The bagel left a little bit to be desired but my taste buds weren't picky after such a long drive... and needing to save space for our next adventure. If you have been to Panera, Einstein Bros Bagels, or The Great American Bagel, this place will be of common familiarity. A decently-sized artisan cafe that offers a fancy menu with basics, such as; coffee, bagels, cookies, donuts, breads, other various baked goods. You can swing by and get a simple coffee or stop in for lunch and try something upscale and unique. During my visit, I only had some basic things but there were some interesting and delicious sounding items on their menu. I would like to try them out some day, if I am ever in the area of a Bruegger's again. The bagels I get at home pale in comparison... and there is no way my cooking skills can come up with anything half as delicious as what these places concoct. read more

Bruegger's Bagels - Breakfast & Brunch Near Me - Des Moines, Iowa

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They have a good bagel but is not worth it because I found there was plastic in my bagel, extremely unsanitary I've never experienced any incident remotely like this, nor ever felt the need to leave a bad review on any establishment. The server also had a horrible attitude. I will absolutely not be coming back. read more

Sunday, November 23 - just got home and all three of my bagels are not what I ordered. Two have no cream cheese on them, two are not the correct bagel and I drive 15 minutes bto get them. Worth a return trip? Not today and never plan to take my bagel business to this location again. No management, poorly trait staff read more

waited 30 min for a order these people move so slow , food was good but put some fire under these people feet!!

Slow service. Slow service. Slow service and then the wrong order. Bruegger's is usually a good bagel but skip this establishment.

4.1 Darn good bagels and a very good value too. The freshness helps too and the variety is good. read more

Bagel sandwiches were delicious! Manager, John - was super nice and brought us some samples to try while we were eating. The cold brew was a bit on the sweet side but you don't really come for the coffee. read more

Decent bagels, but slow service. This is the second time I've recently stopped at this Bruegger's Bagels and have waited over 15-30 minutes for two bagel sandwiches. Recently, we ordered within a minute or two of walking in, but the rest of the process took a very long time. The workflow is inefficient with one person taking an order for one group then proceeding to make everything for that one person's order. The staff was friendly and helpful though! The bagel sandwiches were good, but one of the orders was incorrect having one egg instead of two which was disappointing. The sandwiches are tasty, but I really hope to see this business improve the workflow! No indoor seating at this time inside the business. The only bagel shop in the downtown DSM area as well to my knowledge. read more

Bruegger's Bagels - Breakfast & Brunch Near Me - Des Moines, Iowa

Here at 7am no other customers in the store. Ordered a toasted sesame seed bagel with cream cheese, and coffee. The bagel was only slightly warm like they put it in the toaster for 10 seconds. The seeds were still pliable and moist and the bagel was chewy. Not toasted. Coffee tasted burned and old. Never coming back here. Three employees working the front and they cant toast a bagel and serve decent coffee. Really terrible. read more

The customer service was great and the bagels were even better! The homemade bagels were perfect. They're soft in the middle and crunchy on the outside. They have so many options for what you can put on them. I'd recommend this place to anyone who likes bagels. read more

Bruegger's Bagels - Egg & Cheese with Bacon, Ham or Sausage - Breakfast & Brunch Near Me - Des Moines, Iowa

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Because I "may be affiliated" my review was removed. I've been here once and had the problem below. Reposting so others are aware of the hostile environment. I'm a DoorDasher in the area and had never gone to this location before. Upon walking in there they were busy, which I understand because it's breakfast. But after waiting at the counter for 5 minutes to pick up two orders I am ignored and put last priority even though no one greeted me nor asked what they could help me with. Finally I say I am just there to pick up two orders (mind you they had been ready) and if they could hand them to me. An older lady rolled her eyes at me and rudely said she needed to look at my phone. Fine, that sometimes is asked. She sighs and THROWS both bags of food down onto the counter and just walks away I was just trying to do my job and I'm sorry that was such a big inconvenience for her morning. read more

Their bagels are better than any other bagel I had. Their variety of bagels and cream cheeses are phenomenal and I recommend them to anybody who loves bagels for Breakfast. read more

Staff here is always super nice and helpful. I got to say the bagel sandwich, I had today was not mind blowing by any account. I was pretty underwhelmed actually! But then again I was hankering for a hang over cure and maybe this was not the best option in the end, but I wanted food and I wanted it fast, and I wanted to tell myself it was going to be healthy too! I dug the hummus and the veggies seemed fresh! So I can't really complain, I got what I wanted and I got it fast! Win Win! Dig that they have fancy pants OJ too! read more

My first time going to a Bruegger's Bagel in Des Moines! I had forgotten about how good their food is! I have actually not sampled their drinks before so I am unable to comment on those. We had the Smoked Salmon bagel sandwich and the Classic Grilled Cheese. The flavors on both these items were fantastic! The Smoked Salmon sandwich was complex and all the flavors meshed together to create something awesome. The classic grilled cheese is done right, very cheese and satisfying! The atmosphere is just like a coffee shop, relaxing and perfect for winding down. One thing I would like to comment on regarding a negative point is their parking lot. There is one tiny point in and then another tiny point out, both points; it makes it difficult at times to pull in and out. The parking lot is a U shape and is one way, if you drive past a spot and there's no spots available in front, you need to leave and return to the lot. The parking spaces are actually limited, we arrived and got the last spot when we visited here, now many customers come to get items to-go so they won't be parked for long. Overall, great place to visit for a quick breakfast/lunch stop! read more

Bruegger's Bagels - Smoked salmon sandwich and Classic Grilled cheese! Delicious! - Breakfast & Brunch Near Me - Des Moines, Iowa

First timer! Who doesn't love bagels? CARBS! YES! Very comparable to Einsteins Bagels which the only one here is at the library of Grand View University. Since there was no one in the store at the time, we were confused where to order, but employees were kind enough to point us in the right direction. We ordered 2 bagels, the eggs Benedict and the smoked salmon with egg salad. Let me say that again: smoked salmon with EGG SALAD. I'm a huge fan of bagels with lox, so the addition of egg salad pretty much blew my mind. Oh, and there were cucumbers. And arugula. Yeah, my mouth is watering again. The only way I would say Einsteins has leg up is that they offer espresso based beverages, this place only has brewed coffee options. Overall the location is very clean, the food is delicious, and they have free wifi! Will definitely be suggesting this place for my next study group. read more

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Tasty bagels, tasty breakfast sandwiches. Most of the staff here is friendly. From time to time the staff seems to bored to work here. Best day to get bagels is Wednesday when a bakers dozen is $2 off! read more

I love Bruegger's Bagels! It's probably my favorite to-go meal option. Growing up in the Chicago suburbs, I used to go to Bruegger's all the time. Unfortunately, at some point all the locations of Bruegger's closed in IL! I thought they were gone for good. When I moved to Iowa City and later Des Moines, I was so excited to see Bruegger's was still alive! My favorite part of Bruegger's is their light herb garlic cream cheese. I have tried all different kinds of cream cheeses even other garlic ones, but in my opinion, this one is the best! I used to always get the Leonardo de Veggie sandwich, but now I get the Herby Turkey. Naturally, both sandwiches have the light herb garlic cream cheese but the Leo is the veggie option (not vegan). They do have humus for all of you vegans out there. They also sell their own cream cheese pre-packaged in tubs. Sometimes, I buy a light herb garlic tub and a few extra bagels. Also, they have tons of bagel options! I really like the Asiago Parmesan. This location is on Ingersoll Ave is great. It's easy to get to, and the staff is very friendly and efficient. There is a large parking lot in the rear (south end of building) but it's a little steep. Also, when you exit the parking, be sure to go slowly as it's a blind turn with the building location. Always a great choice for a meal on the go! read more

Bruegger's Bagels - Leonardo de Veggie with extra cream cheese and extra tomatoes! - Breakfast & Brunch Near Me - Des Moines, Iowa

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Went to Brueggers because my regular coffee shop , Caribou Coffee, was closed due to an accident that broke a power pole. Brueggers is one of the Caribou brands and serves Caribou coffee. They may serve Caribou Coffee but it was not recognizable. It was bitter, mud like and overly hot. The thin paper cup it was served in was hard to hold because the coffee was scorching. Needless to say I won't be returning to Brueggers for coffee again. read more

Bruegger's Bagels - Inside Bruegger's - Breakfast & Brunch Near Me - Des Moines, Iowa

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Great place to get breakfast from! and the severs is awesome... love eating ordering from there.Breakfast Sandwiches

Ordered online through the app. I hate to write such as terrible review because I absolutely loved Brueggers however placed my order: one Farmhouse, one western, one salmon, and one cinnamon sugar Bagel with plain cream cheese......the ticket on the bag was the correct order.....but inside the bag was a JOKE. We had one brisket Bagel, one breakfast sandwich with an egg,bacon and cheese, one everything Bagel with chive cream cheese and the salmon bag. Again! Hate to write this review but maybe I'll have to travel further to the Ingersoll location rather than the 86th location. Hopefully that location with have their crap together. There were 3 others waiting for online orders ...so I'm sure someone got my order and they got ours. Oh ..forgot! We had 2 Hashbrowns in our bag too ‍ read more

Great service attention to detail nice considerate staff. I always get a breakfast everything bagel with bacon and they're always wanting to make it extra crispy they're also always wanting to run Bagels through the toaster a couple times if I want it that way. Is it Great Value if you have a group of people you want to bring something different for breakfast. I have always found the staff to be good and considerate. Sometimes customers are really unappreciative of the hard work it is to work in a place that has lots of customers and people they want their food now... Then I'll always treat staff has real human beings not servants. read more

Yucko. I got smoked salmon bagel a while back. I was just getting over Covid, so couldn't smell or taste much, but I tasted this salmon, and ended up getting sick AF later that night and throwing up all night. I only took one bite and almost threw up at that time it was so gross. Tasted like a fish fart. Slimy stinky spoiled. Guess that's my fault for ordering fish at a bagel joint, but still. Wasn't just a little rotten. Ruined me on this place forever and maybe salmon and bagels both. AVOID THE SALMON but the bagels are ok. Overpriced but ok. The one star is for my misery. read more

This place is still closed for indoor seating. Why?? The patio could be nice but it's not clean and the umbrellas are never set up. The coffee is average but the bagels are not bad. read more

Good place to eat, customer service is trashy, besides the lady behind the cash register. She's always super nice

This is my place. The people here are great, they greet you, treat you like friends. The bagels and bagel sandwiches are delicious and served up in no time. My daughter is in Chicago and every time she visits this a mandatory stop. Try the lox and cream cheese bagel sandwich better than anything I've had in NYC or the Windy City. Had excellent service today from Ali, Kristi and Nikki! read more

Thank you, Brueggers! Oh how I miss you. Prior to moving to Chicago, I used to come here all the time, (I grew up not far away) and so now when I'm home, I always stop by! I was in recently with my parents who were visiting from Texas, and Ali, Nikki and Kristi were SO kind to us! This place has top-notch service, the best bagels, and you know I had to take some veggie cream cheese home with me! Great location, great bagels, and fantastic employees. What more could you want? read more

Please don't ever get rid of the Sundried Tomato bagel and jalapeno cream cheese! This is the best carb splurge to wake me and my taste buds up. I work across the street so this is a super convenient place to grab a quick breakfast or lunch. The ladies that work there are always the same so you get the local vibe and they start to know your order. Tip: It can get quite busy in the morning so give yourself about 10 minutes inside. read more

I really have so few complaints. The 1-star deduction is a mashup of small things. No issue parking though I could see how the lot may become full quickly. There was a decent line when we entered but it dwindled fairly quickly. There are more things on the board behind the staff than are on the menu - I appreciate the additional options but wish I could have seen them before it was my turn to order. The staff were accommodating surely but it didn't feel very cheery or welcoming. We waited longer than expected to pay but prices were pleasantly small. The place was clean enough. We shared an asiago paramsean bagel (outstanding) with bacon scallion cream cheese (pretty good), a cheesy hashbrown bagel (take it or leave it) with jalapeno cream cheese (wonderful), and a sriracha honey sunrise breakfast bagel sandwich (will definitely purchase again). The bagels with cream-cheese, if anything, had too much cream-cheese which is definitely preferred in my opinion because I can just scrap off what I don't want. We also snagged a brownie and a chocolate cookie for dessert. Both were wonderful - my Husband loved the brownie but it was a little too fudge-y for me to eat more than one bite and we both thought the chocolate chip cookie was outstanding. Overall, good experience! read more

Bruegger's Bagels - Everything bagel with onion and chive cream cheese - Breakfast & Brunch Near Me - Des Moines, Iowa

After a kind response from Bruegger's Bagels explaining the particular style of their bagel, I am upping my review! Great company.

Good food but the service is always horrible!! Always messing up the orders, or charging me for wrong sandwiches or for more than I got. One of the women with me ask about the calorie count on a featured sandwich because it wasn't listed on the sign like the rest and you would've thought she has asked the worker to chop her arm off. Sorry for inconveniencing you by making you do your job. read more

The lady making my bagel spent the whole time complaining about her coworkers to other coworkers. She also got upset when my girlfriend asked for her bagel to be toasted and got tense and made a face. She then yelled the order over to the register and got after her coworker because she didn't think she was listening to her. It actually blows my mind that people can be so unprofessional in their work environment. The service made my girlfriend and I so uncomfortable that I am mad I paid for food and didn't just walk out. I'll never be back to this location thanks to Jess. read more

Decent bagels when you're looking for carb splurge. Poor service this visit. Maybe the gal was angry she was doling out squashed bagels. I have never seen such a smushed bread product since a loaf of bread got caught under a canteloupe one trip to the grocery store. I don't think I'll be back for awhile. read more

I was kind of surprised how cheap burgers has become .I usually get the salmon bagel which is lox and bagels and I asked them to be generous with the cream cheese meaning on both size and apparently that would cost me 50 cents extra on a sandwich the cost $7.41 .Then as she put The Onion on it she put 3 tiny strands of onion instead of a slice of onion and I asked for more so I get 3 more tiny strands of onion .A sandwich like that Depends on the proper balance of ingredients .I just felt like they were being cheap and I left not feeling very good about burgers read more

Looking for a REAL bagel? I went to the shop on 84th? The bagels wre 'to die for' and the staff? great folks! I looked like I was 8 months along after I 'overate' honestly-good stuff read more

Great bagels but inconsistent service and amount of food in the sides. I love Bruegger's, just wish I had more consistent expectations at this location. Really slow some days even if there is no one else waiting. Also frequently out of many flavors of bagels but mid morning. I am also vegan so get the sun dried tomato spread in a container on the side which they charge for, but if you aren't paying attention some people don't even fill it half full which doesn't cover a full bagel while other servers give you enough for 2 bagels (but always the same price). I've tried to make my own just to not have to deal with the unpredictability and make sure I have enough for a bagel or two but it's obviously not as good... overall I still love the bagels though and hope the minor things will improve! read more

I love Bruggers and the service has always been good. But I have been in there recently a couple different times and they have a newer girl i believe her name is Luv. She always smiles and is really sweet. I have heard her manager being so rude and mean to her. I can't believe that a manager would do things like that in front of customers! How unprofessional! The girl was almost in tears. I will be going to Panera from now on. Worst management I have ever seen. I'm not sure what the managers name is but I believe it starts with a c. She's a bigger woman with glasses. Terrible to treat employees like that! read more

Always busy, but always good. I've never gone here and not waited at least five or 10 minutes in line, but that could be because I only go on the weekends. At any rate, there are always a bunch of workers and it doesn't seem too slow, and the bagels are always worth the wait. Definitely one of the cleanest Brueggers in DSM as well, which is always good. read more

I came in today for lunch and the blonde girl with the glasses i think her name tag said jess.... she did an amazing job she was friendly answered all the questions i need she was great i will be back sge gave me the best service i have had in a long time she deserves a raise... but when i got to the register the shorter girl that cashed me out wasnt very friendly at all she seemed to be in a very bad mood anyways keep up the good work bloned girl with glasses read more