Cubano sandwich and half Mac and cheese. My sandwich was very very disappointing. Good flavor for what I could taste but hardly anything besides bread in each and every bite. Mac and cheese was good as normal just a smaller portion than normal too. read more

Potbelly - Cubano sandwich and half Mac and cheese. - Sandwiches Near Me - Des Moines, Iowa

Absolutely Amazing customer service, Fresh Bread and so quick I made it back to my car as I forgot about the meter! No worries, They got me out with fresh food for lunch and I was absolutely blown away. read more

Quick service, friendly staff, and the Wreck is the best sandwich I've had in a long time!

I love the wreck. The staff was nice and friendly. They made my sandwich exactly how I asked and they were very fast. The next time that I'm in town, I will definitely stop by again. read more

Unsure why this place isnt 4.5+. Either Des Moines has endless 5 star places but the menu, curation, service, was beyond exceptional. Very fortunate to have not based this off reviews rather going and experiencing. Highly recommend! read more

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went in td and didnt even get a chance to experience the restaurant. was yelled at by a very angry and unsettling looking worker. when i went to go order my friend asked to use the bathroom the same employee yelled ITS FOR PAYING CUSTOMERS ONLY! i hadn't even ordered yet... the employees large angry attitude prevented us from even giving this place a try. hope his day gets better tho! read more

love potbelly so much, their sandwiches are so good, milkshakes are amazing, and don't forget the cookies!

This has become a favorite stop for me over the past few years. I come about once or twice a month and I have noticed the consistency here. The same employees, the same fast and friendly service, the same tasty sandwiches and the same level of cleanliness. If you want it to eat in, the dining area is clean and bright. This area is a clean part of the city but still has some interesting people from all walks of life strolling by the large street level windows to provide for your people watching entertainment. Thumbs up. read more

I order delivery from this location to work and have never visited so I can't speak to in-store experience. However, always great experiences with delivery orders. Accurate, warm, delivered on time and they always find our storefront which appears to be a trick for the other delivery services in town. Delivery drivers are always friendly and professional to boot. I can't say the same for the corporate app -- when it works it's great but that's only a small percentage of the time. Lots of rewards and freebies come with the app, I would recommend as you can redeem via in person or when you call in an order. read more

Potbelly - Chicken Club on flatbread - Sandwiches Near Me - Des Moines, Iowa

Last time I had potbelly it was in Michigan and I really enjoyed it. So after class I wasn't really in the mood to cook so decided to try potbelly. I want to start off by saying they do close at 7 so be mindful and there is only street parking. It is a cute little downtown area so after grabbing a bite you can definitely walk around. The two ladies that helped me were super sweet. I ended up getting the chicken cheddar sandwich with a bottle of coke and my husband just wanted an milkshake. The cost was around 19 dollars which isn't bad considering the regular size sandwich which two people can happily eat if you just want a small meal. They weren't busy but we also went around 6:30pm. Worth a shot thou! read more

Potbelly - Grilled Chicken cheddar sandwich, Vanilla Shake - Sandwiches Near Me - Des Moines, Iowa

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Yay!!! Finally, we have a Potbelly! I wasn't even expecting this place to arrive in Des Moines anytime soon, so it was a pleasant surprise to find one downtown on 6th and Locust! The Atmosphere: This place is smaller than other locations I've been to in bigger cities but it was still nice and bright and fit quite a bit of people during the lunch rush! The service: We called in our order so I can only review on that but they were very friendly and helpful with any questions I had. The Food: Italian Original - 4/5 I ordered this on the house bread with lettuce, tomatoes, onions, peppers, deli mustard and mayo. It was delicious and filling! Honestly, it was so filling as is that I was only able to finish half! All in all, I would definitely come back and I hope that they start to have a little more of an extensive menu like other cities have so we can try their other varieties! Thank you for finally opening one up in Des Moines! Looking forward to your West Des Moines location so I can get one closer to my house. read more

Potbelly - Italian original with peppers - Sandwiches Near Me - Des Moines, Iowa

I ordered the chicken salad sub on multi grain bread. It was fresh & tasty. I wish they would have put a little bit more chicken salad on it because the bread is thick. A tad dry... I would order again but I would have to add mayo/salt. read more

Potbelly - Chicken salad sub with provolone cheese on multi grain bread. - Sandwiches Near Me - Des Moines, Iowa

This is absolutely disgusting! I ordered delivery and this is black avocado, how could you think this is ok to put on someone's sandwich? I'm so disgusted I can't even finish my food. read more

Potbelly - Black avocado - Sandwiches Near Me - Des Moines, Iowa

Very much white. They had a very limited choice of toppings and their only sauce was mayo,oil and Italian seasoning which was very disappointing because it tasted plain the Oreo milkshake on the other hand was decent and worth a try. read more

Potbelly - Oreo milkshake - Sandwiches Near Me - Des Moines, Iowa

Stopped in today for the first time for lunch with some co-workers. Lively atmosphere and decor. I ordered the large A Wreck, I was on the fence between this and the Italian, but very happy with my choice and will save the Italian for a future trip. However, I was a little disappointed about the Jalapeno chips, as they were not very spicy. Don't be like me walking around on the street looking the fool for the entrance door. You have to enter through the Equitable building. read more

Potbelly - Potbelly stove - Sandwiches Near Me - Des Moines, Iowa

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We loved the subs we visited the one in downtown Des Moines Iowa service was great! We will look for one near where we live!

Ive become entranced with their Chicken Club. It has pulled chicken and a ton of flavor for a quick turnaround sandwich shop. Most of the chicken at sandwich places, IMO, have crummy flavorless and nasty chicken. This pulled chicken, while a little salty, is soooo good with a ton of flavor. I swap out the mayo for mustard since its a bit more healthy and to my liking. I've eyeballed their cookies... but just cannot do it as i know how unhealthy they are. Overall - this is a nice alternative for me as I travel a lot and eat a bunch of sandwiches. read more

I've been coming her for a very long time with absolutely no problems, today was the first time that I had ever been treated so disrespectfully since my entire time of being here. The new manager, older woman with blonde hair who has been wearing her hair and a lower ponytail, decided that it was okay to treat her customers like crap and speak to them like they are dirt. We are all just human beings on this earth, there is no need to treat another human the way that this woman treated me. Condescending, rude and disrespectful. read more

I was just in this shop this week. It was clear several of the employees do not get along. I had never been to a potbelly chain before and staff was not helpful at all. My roast beef was salty and loaded with fat. Overall, I would not come back. Dark and dingy and unfriendly. read more

I walked a couple blocks in the cold downtown tonight to get some Potbelly. The doors were locked on both sides and the woman who answered when I knocked on the window smiled and lipped they were closed. I told her it was 6:45, knowing you close at 7, and she just giggled. Either update your hours or stay until a consistent time. I won't be back. Apparently the night time customers business isn't worth it. Went back today at noon! I was sure they would have the lights on then. I was completely disappointed by the food and service. I see a grilled cheese on the website, however, not on their menu. They make me one, 4, triangle pieces of cheese, and 6 inches of bread, Wittgenstein Doritos, for $8!! They charged me $5.69 for the grilled cheese. When I asked why it was cofer, "pizza sub," the man grew frustrated with me and tools me that's what it was. I didn't want to push back because they were so busy, but I'll never go back here again. $8 for Doritos, 2 whole pieces of cheese, and white bread, and some badddd service. read more

I love this place. Lifelong Jimmy John fan, here. Service is A+ and the execution on wrapping is superb. They struggle to keep delivery drivers and store hours. Please tip your drivers and frequent here so they stay open and serve the DSM East Village! read more

Fast service and friendly people. Typical sandwhich shop with lots of choices can't go wrong with any mix and match. The BIGS can feed two grown adults. read more

We ordered for delivery for Lunch. And food came fresh and hot quickly. I got a Half BLTA with half Mac combo. The avocado was pretty sad, brown in a lot of parts but otherwise there was quite a bit of bacon and it was pretty good. The Mac and Cheese (plain) was delicious! Very cheesy and gooey. My husband got the Half Grilled chicken sandwich with half uptown salad combo, he enjoyed both and said both were very good. We also got the dream bar, they were so good!!! Gooey caramel and chocolate! That is a must order again! read more

I been wanting to check this place out. I accidentally found it while i was in the skywalk. It waa 330pm on a friday so i had the place all to myself! I ordered the original Mediterranean sandwich with grilled chicken. Its only 20z of chicken. I also got a cup of tomato soup. Both were deliscious! The bread is soft and makes the sandwich easy to eat. I dont feel like im eating a bunch of carbs. Ill def be back. Its alot closer to my work than subway read more

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Finally a Potbelly's has come to DSM! Whatever God you believe in has finally answered my prayers! As you can guess I'm a fanboy. But ever since I've moved back to DSM 7 years ago I have waited for this moment. I have craved this moment. I have dreamed of the moment. And it's finally here. It's like my life's mission is now complete. Ok maybe not yet, but as you can tell I am jacked that it's here. For me Potbelly's is the best chain-sub shop there is. Bar none. Yea,h a few get close to it but it's still miles ahead. There bread is phenomenal. They toast it to give it that crunch on the outside and nice and pillowy where it touches the ingredients. The meat is absolute class. Beautifully flavored and cut perfectly. For me Homer Simpson has the best explanation for the Italian sub they create https://www.youtube.com/watch?v=msQPHxTUgzI. It is just that damn good. Thinking about it is making me drool all over my keyboard. I love that sandwich. I get it with their Italian spicy peppers, caution they are actually hot not the fake hot many places say, which are the best of the best! Inside is fun. I didn't really get a good glimpse of it because my sub took me to LALA land as soon as I walked in. This place is worth trying in my opinion. Heck you might even see me there because it's close to my work and I will be going there a lot. read more

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Fantastic sandwiches. It's not a local place but they've really got this down. My go to is the Italian and I like it so much I can't waste a visit getting anything else. read more

They were in a hurry to cash you out when it wasn't even busy. Then they ask you what additional toppings and if you say avocado they meed to recharge your credit card. Then they called me and noticed i had a mac and cheese back there that was forgotten. They would then have to recharge me for that too. read more

Ate here for the first time last week and was very satisfying with my food. Sandwich was delicious, chilli was great, and giant $1 pickle really good. I only wish they had a meal option. Everything is separate and ends up being expensive if all ordered separately. read more

Potbelly - Sandwiches Near Me - Des Moines, Iowa

Was here a week after it opened.We are SOOO grateful to see a shop open here on a Saturday downtown Des Moines....there is not much here open weekends downtown. This is a Subway knockoff....but worse.By a little bit. I didn't like the bread...it was like only halfway cook....raw...to chewy. I did not like rolling to the next station (I am disabled) from the bread and meat to the veggie section....hidden behind a board so you could not see your choices...see the condition of the produce that you would ask to be but on your sandwich...like you can at Subway. I got the Italian....house vinaigrette...bread ruined it....I ate half of a half...could not finish it...rolled it up and took it home to work on it some more so I wouldn't waste it...still couldn't eat it...BAD SAMMICH!! :-)...lol...sorry...but I could not eat it myself. It's too bad.It is hard to get places to open here in downtown Des Moines on the nites and weekends.I hope they fix this. Also...not really handicap acceptable.You have to pass the main street entrance...enter the main old building.....go around the corner...and wait for somebody to open the door for you, I just went back and tried their chili...people told me it was good....OK..ONE person said it. No...I hated it.I had to throw it away and go somewhere else for breakfast.I LOVE stuff like chili or tacos for breakfast :-) What was wrong with the chili?I will just say it was bad.If I was them I would start over.I mean being from Texas I LOVE chili.Off the shelf there is Wolf Chili in a can.That is what I call chili.Has some flavor!Even the chili at Wendy's is good.But not this stuff. I hate to hit on a shop like this when the people there are so nice...and the product they are selling this BAD! read more

There are few things in life that satisfy me more than a sandwich that has got it goin' on. Potbelly Sandwich Shop is in my top three of preferred sandwich franchises because they DEFINITELY got it goin' on. If you've never been, I recommend taking a look at the menu online before you go or get ready to be decisive because though the line may be long at peak hours, it moves fast. You make your sandwich selection, they give you the option of white, multi-grain or wrap. There are also size options--regular, original or big. Then the sandwich is sent through the toaster. Another employee retrieves your sandwich and now the toppings. Potbelly offers mayo, mustard, house made hot peppers, lettuce, onion, tomato, pickle, oil and Italian seasoning. I recommend doing it all the way (unless you just abhor any of those toppings) because the mix of everything and the bread is what makes it so genuinely Potbellian. For sides they have Zapp's chips and some select Lay's options, cookies and soup. I'm a big fan of doing the classic sandwich and chips move, but I've heard the soups are truly delicious. They also have phenomenal shakes that come with a little ring cookie around the straw! Bless you Potbelly for coming to Des Moines! read more

Had a chance to check this new place out for lunch last week. I've been looking for more variety in my workday lunches so I figured I would make the four block walk down to try them out. Potbelly just opened within the last few weeks so I think they are still kind of getting their legs underneath them. The restaurant is very clean inside. Just what you would expect from a place that just opened their doors. I ordered "The Wreck" which is salami, roast beef, turkey, ham and swiss cheese. The sub is then sent though a conveyor oven then ready for the toppings. I opted for everything which is mayo, mustard, hot peppers, lettuce, onion, tomato, pickle, oil, and Italian Seasoning. The sandwich turned out really good. My only beef with it is the fact that they put so much on the sandwich that the bread eventually starts getting soggy. But otherwise it tasted great and is much better than Subway or Jimmy John's. read more

Compared to Panera, Potbelly's sandwiches are - Cheaper ($5 to $7 a compared to $8 to $10) - Bigger - Less calorie dense (especially when you get the thinner bread and get the sandwich without mayo or sauce. When doing this with Panera, there's barely a dent in the calorie count) - Consistently made well and correctly when you have add-ons or subbing ingredients Both places have pretty good sandwiches, but I've found that Potbelly is consistently delicious with better value. read more

We had a large take out order where we missed one of the sandwiches for staff at a large event. Ted was so wonderful as to quickly make our missing order and even brought it to us! FANTASTIC customer service! We will absolutely be back the next time we're in town! read more

I chose the Skinny's Mushroom Melt. Not worth the $4.20. This was pure disappointment on a multigrain bun. Imagine sliced fresh mushrooms (like the kind on a salad bar). Imagine only about 6 slices. Imagine the equivalent of 3 slices of cheese. This is what made up the sandwich. Then I asked for lettuce, onion & tomato. My tomato slices were as green as the lettuce. The lettuce was in abundance. It was like eating a lettuce sandwich. For all the hype this restaurant gets, I expected something better. Boo. Bad experience!! No thank you!!! read more

5 stars. The sandwiches were great and the people there were very helpful. Masks and gloves were worn which gave me the impression that this was a very clean establishment. Amazing read more

WORST CUSTOMER SERVICE I EVER EXPERIENCED!!! Manager was very racist and rude. He refused to give me my food which was already paid for and told me to leave. Don't go here !! read more

Very friendly service, but it is a sandwich shop chain. It's better than Quiznos, but not that much better. The food is good, but it's not so good to merit 4 stars. It's just another hot sandwich. However, the brownie cookie--that's the real reason to go to Potbelly. read more

So fast, great food, and spectacular service! The staff was so attentive and made sure you got what you ordered!

Yum! My new favorite sandwich place! Everyone is super kind.. Special kudos to Sunny and Dylan, you are awesome!

amazing service. very fast and lots of choices. the sandwiches are really good and the all around environment of the shop is just chill and easy going. they also slice your avocados and ingredients the day you are there. read more