I joined Yelp just to review this family owned business. I was really in need of carpet. There were only so many times that carpet cleaning would help my carpet! I searched the big obvious company's that showed no cost for install and thought it was too good to be true, which it was. I was disappointed when I was charged for measuring, pull out old carpet, hauling the old carpet away and all of the hidden costs that came with their estimate. I decided I wanted to try another company and found Brumfield Interiors in Walnut Creek. I was able to talk to one of the owners of the company when I called in (none of this "please hold for the next available rep...") Sheila was very sweet and made an appointment to see my house the very next day. Their prices are much cheaper than what I got from my other estimate. I was shocked to find out that she came out to my house for free, really helped me pick the perfect color with my decor, and they did NOT charge to pull up my old carpet and take it away! Her estimate was very easy to read and the bottom line number made is easy for me to sign up right there on the spot.
The installer, Chad is also a family owner. I felt much better knowing that the person installing the carpet is also an owner, you know he is going to do a top notch job, which he did. He was on time, went over some the different ways they can lay the stairs, and I felt really comfortable with him and his crew.
Overall, this was an easy experience. I love giving my money to a family based company in the East Bay, especially in this economy. I'll definitely be using them again when I'm ready to put hardwood in my kitchen. They are awesome!! read more